Sheraton Norfolk Waterside Hotel

  • 777 Waterside Drive
  • Norfolk,
  • Virginia
  • 23510
  • United States
  • Map

Rooms & Rates

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  • For stays longer than 90 nights, please call 866-539-3446.
  • You can only book up to 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.7 out of 5 by 521 reviewers.
Rated 4 out of 5 by Noisy The hotel is nice, but the club floor was very noisy. Club lounge did not stay stocked and was frequently out of snacks and beverages. Can hear all noises from neighboring rooms. August 16, 2013
Rated 5 out of 5 by Great Hotel Great hotel ! Great Staff ! Great Location! August 14, 2013
Rated 2 out of 5 Disappointed for a Sheraton Brand hotel I've stayed at several Sheratons before and was expecting to see a beautiful hotel since the location was amazing, but I was definitely disappointed. We arrived around 10pm in our room to find a dehumidifier running. We were switched rooms and found that room with wet carpet. Switched to another room before settling in. By the third room we were exhausted and just wanted to shower and sleep. The room was ok and comfortable enough but did not have coffee available, bathroom door hook was broken and one of the bath towels had some small stains. The front desk offered us complimentary breakfasts for the inconveniences and was very nice. Just seemed very disorganized and unaware of issues with rooms. August 14, 2013
Rated 4 out of 5 by family with children we had a nice room very clean .The service was good and the complimentary breakfast was good. Only point is to have more touristic info. August 13, 2013
Rated 1 out of 5 by Not worth the money We had to pay to park, pay for internet service and pay for breakfast after we already spent alot of money on the room. I will never stay here again as I can spend less money somewhere else and get everything included and the room, staff and cleanliness will be the same. August 12, 2013
Rated 4 out of 5 by Fam Reu My reservation was canceled in error by a member of the hotel staff. The manager took care of it & I got the room I originally requested. The staff was friendly and helpful. August 9, 2013
Rated 5 out of 5 by This hotel was great Ronnie in the Club Lounge was amazing. The bed was a little uncomfortable, but overall the stay was wonderful. August 8, 2013
Rated 5 out of 5 by The experience was very good... Very nice hotel, met all of our needs, kind and professional staff. Valet parking was a great service and their staff was very helpful. The view from the room was very nice, it overlooked the water, Also, the room was very clean. We came to Norfolk for a family event.. The hotel added to our comfort and ease of getting to and from our events with the downtown location. Thank you. August 7, 2013
Rated 2 out of 5 by The Good and Bad The Good: Great staff and service The Bad: Hallways were very loud, I barely got 2 hours sleep the first night and 3 hours the second night due to the doors slamming, people talking and noise in the halls. I ask for earplugs and they had nothing but cotton balls. Third night I was so tired that I did sleep better but still was awakened several times, After the fourth night I was very ready to go home. No one ask me how my stay was when I checked out. I think they knew due to the eyes. August 6, 2013
Rated 5 out of 5 by Great Hotel on the Waterfront Hotel completely met our needs. Staff was wonderful. Made our stay in Norfolk so enjoyable. You can easily walk to everything you want to do in Norfolk and its so convenient to travel to Virginia Beach for a day while staying here. August 3, 2013
Rated 5 out of 5 by Waterside The rooms need to have a refrigerator and microwave in them. The breakfast prices were far too high for guests to pay for that area. Also-the staff in your restaurant (not in banquet rooms) was not on their game when we were there. It took us 20 min. to get a beer, a glass of wine and one mixed drink to be served to us on the patio. This occurred after we asked the manager if we could have a seat outside. We were told: yes if there's room he didn't bother to look. Also-or waiter seemed to be the only one working while there were two servers (one was crying into a co-workers shoulder) who didn't seem to be helping out the young man who was waiting on us. We didn't get a napkin for our drinks at our outside table.Really it was a huge turn off. This is the 2nd time I have stayed at this property and I like the location. August 3, 2013
Rated 2 out of 5 by The Hotel is understaff At 100% capacity the hotel was woefully understaff. Primarily during the check-in and out process. On Sunday between 12n - 2pm how do you have one person at the desk? With the exception of three people: Mimi in the restaurant, Nikita (spelling) at the front desk and Andrew at the front desk. The Staff appeared dazed, disoriented and devoid of any basic courtesies, i.e good morning, good afternoon etc. I always make it a point to speak to all staff from valet parking attendants to the staff attendants cleaning the room. Very few spoke or even appeared "present". Lastly, for a hotel this size to not have parking on its premises in Virginia borders on insanity. The process of unloading (which must be done quickly) and then taking your car to Dominion for a fee is beyond anything I've ever experienced, except maybe in NYC. I will not stay here nor would I recommend for a large function, i.e. a reunion. July 30, 2013
Rated 4 out of 5 by Nice hotel. Very clean and beautifully decorated. Staff was friendly and accomodating. I had reserved a room with double beds but when I arrived the clerk said it was for a king room. She took a room held for the airlines so that we would get the room we had reserved. July 29, 2013
Rated 5 out of 5 by We had a wonderful time This hotel had beautiful views of both the water and the bay. We were warmly greeted by the bellman, front desk and housekeeping. We were impressed by the spaciousness and cleanliness in the room. We especially enjoyed the access to the club lounge. The pool was vey nice also. What a pleasant surprise to have a very sweet waitress at the pool. Enjoyed the treat of drinks and snacks by the pool. We will definately be visiting again. July 29, 2013
Rated 4 out of 5 by easy one night stay This is a decent hotel for a single night stay. July 28, 2013
Rated 5 out of 5 by A Perfect Stay It was a perfect stay. The room was great and the staff were helpful and pleasing. I could not been more pleased. July 27, 2013
Rated 5 out of 5 by Great location Friendly atmosphere. All the amenities work. Very good transportation department . July 27, 2013
Rated 1 out of 5 by Don't bother The hotel's water view is of a navy ship in dry dock. Not what we had in mind. Check in was one hour after promised, upholstery on the one and only chair was ripped, big mix up with the room reservations, keys had to be reprogrammed three times to get them to work on our door. We were to stay 2 nights but checked out after only one! What hotel worth it's salt does not offer free Internet in this day and age except the Norfolk Sheraton Waterside. July 23, 2013
Rated 3 out of 5 by Need a good nights sleep The hotel has some excellent people. Ronnie on the concierge level and Kristin at the front desk make the stay better. Unfortunately they are correcting problems. During a heat wave the hotels air conditioning didn't work. It went out on a friday night with the outside temperature in the nineties. They didn't fix it until 7:30 AM when somebody came to work. The next night was the same but cooler outside. Engineering said it was working but it wasn't. Being placed on the Concierge level as a business traveler didn't help as the rooms net to me must have had families of six. With loud families at midnight and kids running in the hall at 7AM. Worst of all calls to the GM went unanswered. Not sure who was running the hotel but it wasn't smooth July 22, 2013
Rated 3 out of 5 by Nice View Enjoyed the accommodations, and the view of the harbor was great! Dinner in the the restaurant was not as memorable. Service was unattentive, and the food was prepared in a hurry. It appeared as if the team was more concerned with closing prep than tending to the guests. Very disappointing. July 22, 2013
Rated 5 out of 5 by waterside view great We enjoyed watching a naval ship depart from dock one morning. The shipyard is directly across from the hotel, but the room is very quiet. The only negative about the hotel is that the self parking is inconveniently located. July 20, 2013
Rated 2 out of 5 by Wireless is Terrible This was my 3rd visit to this Sheraton; I kept giving the hotel another chance because I've always held Sheraton in high regards. However, the wireless was terrible! I was continually being disconnected every 20-30 minutes on each visit. When I did have access, the speed was very slow and often timed out. On top of that, the room never seemed to be cleaned well. I found prior occupants trash under the bed and behind the trash can. The room was also dusty. All in all, I won't be staying there on my next visit to Norfolk. July 19, 2013
Rated 5 out of 5 by Great 4 Star Hotel I really enjoyed staying at this hotel. July 18, 2013
Rated 1 out of 5 by Completely ruined my family vacation On the exterior you see the type of expectations you would have of Starwood. Once you experience the check-in and peel back the onion you see a very unorganized and unclassy hotel. Poor customer service. Front desk mgmt on duty Christine thinks that when a guest has an issue its their "perception" Hotel windows on the alleged best view "water side" is filthy and you can barely see out. The pool had a broken ladder on the deep end July 18, 2013
Rated 5 out of 5 by The friendliest staff!!!!! What a wonderful experience! The staff checking in and out were very friendly and timely. The breakfast staff always went above and beyond!!!! I was even asked in such a friendly sincere voice by one of the cleaning staff if my room was satisfctory -- how refreshing!!!!! July 18, 2013
Rated 2 out of 5 by Didn't like my room next to the elevator I kept hearing the "Wooosh" of the elevator all night long. I did not sleep well. July 17, 2013
Rated 5 out of 5 by Best place to stay Glad the AAP chose your hotel. It was a great experience. Staff were always helpful, will definitely return July 15, 2013
Rated 3 out of 5 by Someone else had a key to our room We had gone to bed when around midnight, another guest at the hotel swiped their key in our door, and our door opened! We were shocked and so was the other guest, who ran away screaming that someone was in her room. When we talked to the front desk about this incident the next morning, they re-programmed our door but didn't seem to think it was a big deal. Needless to say, we were very uncertain about the safety of our things when we out of our room. July 15, 2013
Rated 2 out of 5 by missing features There was no in room refrigerator, nor safe nor was there a fan in the bathroom. Not major faults, but certainly generally accepted features that should have been present. July 15, 2013
Rated 1 out of 5 by Will not stay at this hotel again Lipstick smudge on my glass, 3 requests for a guest service booklet, rude valet, misinformation on parking off-site, trash in room not emptied after the first night, oysters not cleaned. My overall stay was one of the worst hotel experiences I have ever had, needless to say I will not recommend this hotel to anyone. July 15, 2013
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