Rated 1 out of 5 by mk82013 Nightmare
I decided to take my children and a friend to this Hotel for the Fireworks display at the harbor. My nightmare began when I made my reservation over the phone and was assigned a "city view" room when I requested a "harbor view" room. When I called back to advise reservations that there was a mistake, they said, no problem, we will make the necessary changes. Because it is prepay, your account might be debited but it will be refunded. No problem...except that I have spoken with numerous people via phone and in person at the hotel upon check-in that have all indicated that the funds have been credited back to my account and guess what...its been a week and the funds are no where to be seen.
As for the hotel, the room was slightly small however, it did truly have an amazing view. It was on the "hot" side even with the thermostat set on 60, it still never cooled off. There were NO towels at the pool for at least an hour and a half, and the beverages were terrible. We decided to try the restaurant for dinner...big mistake, we waited for 15 minutes to be seated (the restaurant was 1/2 empty) and the food was awful. Needless to say, we will not be returning anytime in the near future!!!
July 5, 2013
Rated 5 out of 5 by John1906 This hotel is in great location
Hotel was in perfect location in downtown Norfolk. Staff was friendly and assisted me in all needs.
November 8, 2012
Rated 5 out of 5 by Florence63 Fantastic hotel!
Great staff members. Hotel is only 20 minutes from the Virginia Beach Oceanfront. We will be back.
August 30, 2013
Rated 4 out of 5 by Pete Great Conference Location
I attended with a conference group of about 300 persons and the facility and staff met our needs.
April 24, 2013
Rated 3 out of 5 by stardust pool area
lacking in terms of cleanliness. no towels even after walking to the front desk to request them.
August 29, 2012
Rated 4 out of 5 by Fairmont888 This is a fine hotel
The hotel has met my expectations and they did a fine job.
The catered food was a strong plus!
June 10, 2013
Rated 5 out of 5 by Alpa Location!
We only stayed for one night. Everything went VERY well! We'll definitely return in the future.
May 28, 2013
Rated 5 out of 5 by Pandaluv Nice stay
This hotel was clean and comfortable, had a great view of the harbor. Would stay here again.
May 13, 2013
Rated 4 out of 5 by Loui Hotel Staff
We were delighted at the courtesy and helpful staff, They made are stay most enjoyable.
January 8, 2013
Rated 4 out of 5 by jackie000 Staff and services need improvement
Four hour wait for room. Unacceptable
Would not cash small personal check. Unacceptable
June 27, 2012
Rated 5 out of 5 by Keath Nice Hotel
Very nice hotel ... exceeded my expectations. Would not hesitate to stay there again
May 2, 2013
Rated 5 out of 5 by Traveler909 Great location
Friendly atmosphere. All the amenities work. Very good transportation department .
July 27, 2013
Rated 2 out of 5 by JJJE Didn't like my room next to the elevator
I kept hearing the "Wooosh" of the elevator all night long. I did not sleep well.
July 17, 2013
Rated 5 out of 5 by bigjake711 great staff
the resteraunt staff was just wonderful and met my every need they get an a plus
January 14, 2013
Rated 5 out of 5 by TMCE34 Beautiful Hotel with friendly staff
Very nice hotel and staff were very friendly. Beautiful views, nice amminities.
August 19, 2013
Rated 3 out of 5 by Gundeck Overall good, but they swung at a curve ball
I am giving my stay an overall "average" rating because of a couple of issues I ran into. The first was when we were extending our stay. I needed to extend our stay by one day and when talking with the front desk they told me that I booked with PriceLine and not with Sheraton directly. I know this is not the case because I joined the SPG when I booked. Instead of arguing the point, I went to the cyber cafe to book another night. This is where the curve ball comes in. To my surprise when we returned that evening around 7pm, I discovered that our room never got room serviced. I then called the front desk and said they'd send someone. We left to tour Norfolk that evening and got back around 9pm. Still dirty sheets and dirty towels. I could have let this go however we had already opted for a couple days of being "green" and all four of us (myself, my wife and two small kids) had all used up the towels and needed some fresh ones. I walked to the front desk to have this rectified but it was already late and we needed to get the kids into bed. They gave us some breakfast coupons but that really didn't fix the issue.
That said, all of the interactions with the staff was exemplary and the facilities were great.
December 4, 2012
Rated 5 out of 5 by bbt7244 This hotel is a great location
Nice hotel and is great location for a night prior to boarding a cruise ship.
October 23, 2012
Rated 5 out of 5 by BSmith My stay
It seems a bit expensive but what you get for the price makes it worth it.
November 13, 2012
Rated 5 out of 5 by MarkS Helpful staff
Setting is great on the river. Staff members were cherry and helpful.
November 6, 2013
Rated 4 out of 5 by Dana2u Hotel has a great view
Regardless of the mix up in communication, I really enjoyed the stay.
September 4, 2012
Rated 5 out of 5 by SWApilot Hotel is located conveniently in the center Norfolk
location Location Location this hotel has everything offer
May 4, 2013
Rated 5 out of 5 by Edmund Great!
Great downtown location. Clean rooms and friendly staff.
May 28, 2013
Rated 5 out of 5 by Bev314 This hotel exceeds every expectation
Thank you for providing luxury at an affordable price.
October 31, 2012
Rated 5 out of 5 by Boby Best hotel to spend your night after a long day
It's a very clean hotel and staff and very courteous.
December 21, 2012
Rated 4 out of 5 by DMac610 Niccceee!
For night it was cool. Love the staffs hospitality.
October 12, 2012
Rated 5 out of 5 by DirtyHarry Had a memorable stay at this hotel
Everyone at this hotel was friendly and helpful.
October 3, 2012
Rated 4 out of 5 by Mags60 easy one night stay
This is a decent hotel for a single night stay.
July 28, 2013
Rated 5 out of 5 by smt2013 awesome
Hotel and staff amazing. Beds were very nice.
November 13, 2012
Rated 4 out of 5 by VacationGuru41 Excellent Location
We loved it! Quick walk to Spirit of Norfolk.
September 28, 2012
Rated 5 out of 5 by Baseball18 Service
Sheraton does it again. Best service by far.
August 6, 2012