Sheraton Norfolk Waterside Hotel

  • 777 Waterside Drive
  • Norfolk,
  • Virginia
  • 23510
  • United States
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Guests must be 21 years or older to reserve a room.

Rated 3.7 out of 5 by 439 reviewers.
Rated 2 out of 5 by this hotel is cheap! Though the hotel's location was beautiful, the hotel was not. Paying almost $200.00 a night and then having to pay extra for internet access at $9.95 for 24 hrs was ridiculous. People walking in off the street were able to access free internet by sitting in the hotel's lobby. But people paying to stay there were not offered this courtesy in their rooms. Two bottles of water left in the room with a large sign that says "thirsty", but in very small print, one says "complimentary" and the other $2.50. You could choose to have your sheets changed each day or not. I chose to have my changed, but they were not. I was given one roll of toilet paper the first day and no extra rolls. I ran out the last morning and was forced to use tissues instead. November 11, 2012
Rated 5 out of 5 by Outstanding treatment by entire staff From the time I started the check-in process to departure time, I was extremely pleased with everyone on staff that I encountered. All were helpful and friendly, appearing ready and willing to go beyond the "call of duty" to assist. I had multiple meals in the restaurant and found the food to be extremely good and reasonably priced. Servers in the restaurant did not disappoint. Parking was not as convenient as I would have liked, since I prefer self-parking. However, I found enjoyment in there being so many attractions within walking distance. September 27, 2012
Rated 1 out of 5 by problems room 951, paint in bathroom peeling, tub spigot loose in wall, no shampoo or conditioner and one soap in room upon check in, when room cleaned all soaps removed and one replaced, when seated in restaurant we were given no menus, when asked for menus were given only one, no bowls for cereal at breakfast - had to use coffee cup from bar, meeting rooms were overpriced ($475/day), no convenient access to waterfront (through restaurant) no laundry facilities, no courtesy shuttle for airport, room and restroom cramped, iron needed to be cleaned September 12, 2012
Rated 5 out of 5 by Wonderful stay, so we booked again! We stayed at the Sheraton last year for the USS Enterprise 50th Birthday party, so when we learned the date of the USS Enterprise deactivation ceremony in December, we booked EARLY....The club floor was wonderful, as well as the Club Lounge. We have requested to get the same room for our upcoming stay, and have our fingers crossed that we will be able to get that same room.....this will probably be my husband's last visit to Norfolk, and I want him to have a great time, and I'm depending on the staff at the Sheraton to make that happen!! November 23, 2012
Rated 2 out of 5 by This hotel needs work This hotel needs work. The elevators were dirty every time we stepped in them. Our room had a terrible buzzing noise which only stopped after my husband tinkered with the ac/heat and vents. Guests walking around at 2am isn't the hotel's fault, but the thin walls made it easy for them to wake us up in the middle of the night. Mattresses were incredibly uncomfortable and the pillows were awful and should be replaced with something more sturdy for your neck as these went flat the moment your head touched them. TV remote was broken. October 21, 2013
Rated 5 out of 5 by Truly a great place to stay From the moment we checked in until we departed, all staff were courteous, professional and kind. I highly recommend this hotel if you are visiting the Norfolk area. April 7, 2014
Rated 4 out of 5 by Excellent staff The staff was exceptional at this hotel. They went out of their way to help with any question or issue I had. The wait staff in the restaurant showed a level of cooperation and camaraderie that I have seen in years; impressive! April 3, 2014
Rated 5 out of 5 by Wonderful Time & An Expo Too Our expo, was demanding. All the people. All the animas. All the attention. You all did an awesome job talking care of us and keeping up with us too. The hotel stayed so clean despite all the rain and springtime blooming. THANK YOU April 2, 2014
Rated 2 out of 5 by Just okay While this is a very old hotel it's has clearly been renovated in recent years. My room however had dust on the furniture. I was harbor side and it was a lovely day when I checked in so I opened the curtains and was about to head out onto the balcony when I noticed a pair of dirty wet socks on the balcony. So gross that I closed the curtains. They were never removed during my stay therefore it is clear that a balcony check was not something my housekeeper did. Considering what other things someone could possibly leave out there, I strongly suggest that housekeeping take a look. The age of the hotel did show in the acoustics in the Waterside room. I went to a social in that room and the noise from conversations was almost unbearable. I found myself having to shout. April 24, 2013
Rated 2 out of 5 by Wireless is Terrible This was my 3rd visit to this Sheraton; I kept giving the hotel another chance because I've always held Sheraton in high regards. However, the wireless was terrible! I was continually being disconnected every 20-30 minutes on each visit. When I did have access, the speed was very slow and often timed out. On top of that, the room never seemed to be cleaned well. I found prior occupants trash under the bed and behind the trash can. The room was also dusty. All in all, I won't be staying there on my next visit to Norfolk. July 19, 2013
Rated 5 out of 5 by Excellent service, Great staff I reserved 2 rooms for 2 nights - both were very nice - rooms # 1063 & 1065. From the time I started the check-in process to departure time, I was extremely pleased with everyone of staff that I encountered. All were helpful and friendly, appearing ready and willing to to assist. The Club Lounge was very nice and well equipped to handle my daily computer needs, Internet and emails. I used the scanner and printer to reply some urgent business emails. I liked and participated in the " Make A Green Choice" that Rewarded me 500 Starwood Preferred Guest Starpoints® awarded at check out for each night I declined housekeeping services (except day of departure). I was promised to get 2000 points for the 2 rooms and my stay. My family and guests were also very satisfied. October 3, 2012
Rated 5 out of 5 by Staff goes above and beyond Shon at the front desk was very helpful from the time I made my reservation until the moment I left. He was very polite over the phone while insuring I would have a room with two queen beds. When I came to check in at the front desk, he happened to be working and remembered me from when I called to make my reservation. An hour or two later, I was having trouble with the computers/printers and he helped print the items using front desk printer. Shon is an asset to the Sheraton. Finally, the valet attendant/shuttle driver were able to transport me and my companionto the concert last minut, which i was very thankful for. They went out of thier way to insure I made it to my event on time. I forgot the Valet and drivers name b, but they were working on the night of 2/19. February 21, 2013
Rated 3 out of 5 by Disappointed Made my reservation in April excited to stay at a great location only to be disappointed by the staff. Although the valet stood comfortably behind his stand, he was not in the least bit helpful or eager to assist until I unloaded my bags and went to his stand to ask about the parking procedures. Inside the front clerk stated that she saw me as a Gold member (I was when I made the reservation in April) and that maybe I "thought" I was Platinum member and still had a few more stays to go until I showed her my card verification. Although my reservation already upgraded me to club Floor access which is automatic for Platinum members. Bottom line: It's the attention to detail and great customer service that keeps us loyal to the brand and so far I am disappointed with both. July 21, 2012
Rated 4 out of 5 by Fantastic overnight stay The staff that checked me in at the front desk was fantastic, friendly, and helpful. It was like he knew all of the questions I would be asking, and gave me all of the info I wanted before I even asked. Room was standard, slightly bigger than most Sheraton's with a king bed and plenty of room to work at the desk. Breakfast was pretty good. I appreciated that they had additional things on the item to order, but I went with the buffet (it was so-so). However, the restaurant staff was very attentive, and wonderful. October 25, 2013
Rated 4 out of 5 by WHY? Recently I stayed at a competitors hotel. Upon my return each evening warm chocolate chip cookies awaited me on the lobby desk. At yours there are DOG BONE BISCUITS> Which hotel in the future would get your business? Chris Kidd March 29, 2014
Rated 2 out of 5 by This hotel only serves Starbucks Coffee Not everyone likes Starbucks coffee, your hotel had no other option. Every morning we had to get our key card reprogrammed, to get back into our room. I did the green thing, not getting my room cleaned for a voucher, wrong! The only place that accepted it was the dining room. I had breakfast, 2 eggs, 2 slices of bacon, toast and a glass of milk, the cost was unbelievable, $17. The buffet was cheaper!! Worse part was, the parking was suppose to be free, got our ticket validated, but still cost us $24. October 23, 2013
Rated 5 out of 5 by Great Customer Service I have stayed here several times over the years and most recently last week. Overall, I have to say that I was more than pleased with my stay. The room was comfortable and clean, the club lounge served a good breakfast, and the customer service was outstanding. Regarding customer service, when I checked in, I had a slight problem with my room. When I went down to the front desk, it was quickly resolved in a very professional manner. I was impressed. Secondly, when I was in the club lounge eating breakfast in the morning, a few people (who obviously been staying there for an extended period of time) came in to thank the lounge attendant for her excellent service. It was obvious they became friends and the service she provided went above-and-beyond the norm. Good work. I'll be back. August 31, 2013
Rated 4 out of 5 by Excellent staff The front desk staff that checked me in was excellent. He recognized that I was a platinum member so he went above and beyond to offer me all the upgrades that I was entitled without asking. Other hotels you gotta ask for upgrades even though it should be given automatically and even there is upgraded room available, they won't give it to you. So that was very nice and really treated like a platinum member. The hotel was kinda old but in great condition. The breakfast in the club lounge can be better. May 31, 2012
Rated 5 out of 5 by Friendly staff, clean rooms, comfortable stay Stayed here for business trip. Excellent SPG club services. Clean and comfortable room with excellent amenities. Waterfront view of harbor was fantastic. Staff was courteous and friendly. Parking can be expensive and remember to call valet before departing so car is ready to go when you are. Room service from restaurant was expensive with added gratuity and delivery fee. Food was just ok. Wouldn't order it again with so many great dining options nearby. Excellent experience overall. Will return soon. March 8, 2013
Rated 4 out of 5 by Clean hotel but expect to pay for everything The hotel was clean and quiet, with a nice view over the water (I guess that comes with 'waterfront'). However, there is a separate charge on nearly everything. Parking is $12 at minimum, across the street. Internet alone is a separate charge, and no complimentary breakfast is provided. However, the staff was friendly, and the hotel felt welcoming. Overall, I'd recommend the hotel, unless you're on a budget. I would note, however, that it does not quite meet expectations for a Sheraton hotel. February 4, 2013
Rated 4 out of 5 by Exceptional Staff & Nice Hotel All staff were exceptional from the check in at the desk, the bartender in the lounge, to the valet at departure. Our room overlooking the harbor was wonderful. We enjoyed the club level and would like to commend the attendants that were on duty during our stay. Both the evening and the morning hostess' went out of their way to make sure our needs were met. The food was the best club level food yet! I misplaced my note w the name of the evening attendant who was great and for that I apologize. October 10, 2012
Rated 2 out of 5 by The Good and Bad The Good: Great staff and service The Bad: Hallways were very loud, I barely got 2 hours sleep the first night and 3 hours the second night due to the doors slamming, people talking and noise in the halls. I ask for earplugs and they had nothing but cotton balls. Third night I was so tired that I did sleep better but still was awakened several times, After the fourth night I was very ready to go home. No one ask me how my stay was when I checked out. I think they knew due to the eyes. August 6, 2013
Rated 4 out of 5 by WiFi I think every hotel in which I have stayed within the last several years had free WiFi; the wired ethernet in my room did not work and while the staff gave me an access PW, the page to which the ethernet took me was inoperative. In addition, although a price was specified, it was very unclear how much access was provided for that price. This was a class place, and I was very surprised that it did not offer what every I-95 exit chain hotel did. At least there were lobby computers February 9, 2012
Rated 5 out of 5 by Enjoyed my stay I really enjoyed my stay the room was clean and the bed was for comfortable. The food was good also. March 25, 2014
Rated 5 out of 5 by Awesome facility We selected this hotel due to its central location. We were able to travel easily to Williamsburg and the surrounding beaches as well as enjoy the harbor at Norfolk. We were afforded the luxury of an upgrade to the Club Level; which was awesome. The staff in the Club lounge were very personable and eager to meet your needs in a very cheerful manner. Our room was harbor side with a small balcony; which gave us a wonderful view of the harbor. The staff at the front desk were very busy; however they greeted you in a very professional and courteous manner. The valet attendents were also first-rate. They were energenic and courteous. Overall I would have to say this facility provided us with a wonderful mini vacation that was more than we expected. We will definitely consider this again; hopefully in the near future. July 7, 2012
Rated 5 out of 5 by This hotel has a great location The front desk staff was great and recognized the fact that I am a Gold Member and made sure I was well taken care of. The location is fabulous and within walking distance of many local attractions and restaurants. March 17, 2014
Rated 2 out of 5 by Not a good representation of SPG properties I was offered free valet parking and my free internet (SPG Platinum) but if I had not checked my folio I was charged for both $22 for Valet in Virginia is excessive. Went to Hospitality Suite for breakfast, No cold cereal, was explained that they rotate their menu and don't always have cereal. In over 200 nights at SPG properties this is first time cereal was not available. Also went to get plate of eggs and the first plate I picked up had several pieces of food on it. January 23, 2013
Rated 5 out of 5 by Waterside The rooms need to have a refrigerator and microwave in them. The breakfast prices were far too high for guests to pay for that area. Also-the staff in your restaurant (not in banquet rooms) was not on their game when we were there. It took us 20 min. to get a beer, a glass of wine and one mixed drink to be served to us on the patio. This occurred after we asked the manager if we could have a seat outside. We were told: yes if there's room he didn't bother to look. Also-or waiter seemed to be the only one working while there were two servers (one was crying into a co-workers shoulder) who didn't seem to be helping out the young man who was waiting on us. We didn't get a napkin for our drinks at our outside table.Really it was a huge turn off. This is the 2nd time I have stayed at this property and I like the location. August 3, 2013
Rated 2 out of 5 by Not worth the money This hotel was priced higher than other comparable hotels in the area. No glaring problems with the room, but not worth the amount being charged. First, the parking garage is far away but costs the same as other hotels that feature adjacent garages. Next, I was given a double bed despite asking for and confirming a room with a King bed. Finally, I had to pay $10 for wifi that was too limited to watch any videos on my iPad or laptop. I would not recommend this hotel. March 14, 2013
Rated 5 out of 5 by Awesome Sheraton Experience! I would recommend this Sheraton to everyone. The staff Kristen and everyone there are just awesome! Friendly helpful even the bellhops or valet parkers right when you arrive until late at night. The room was clean huge and temperature control perfect. Not frosty or stale like some properties we've stayed in across the nation! Please book Sheraton wherever you go -- you'll get your money's worth and be pleased. Thenks Sheraton! K. Simmons-Outlaw family T May 28, 2013
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