Rated 1 out of 5 by Chill69 The staff was really nice
My experience with this hotel was not good. I had to change rooms 3 times because the first room was not clean very dusty and hair on the sheets. Second room part of the ceiling in the bathroom fell out above tub, they fixed it then the next morning water began to run from the hole. We used valet and they parked our truck in the bushes which caused some deep scratches. So my experience was not good but the staff was very friendly and helpful.
August 4, 2014
Rated 4 out of 5 by Steven1957 Central Location, Accommodating Staff
Excellent Central location and wonderful helpful staff.... very customer focused.
October 2, 2014
Rated 3 out of 5 by Bonnie1352 Mostly nice hotel
We waited more than 30 minutes to be waited on in the restaurant. On Friday night, August 1st we arrived at 9:45 after traveling all day. We later found out that there was 1 chef and 1 waitress for the entire place. If it wasn't for the service by the waitress, we would have left. Please review your procedures for taking care of a full to capacity hotel. Other than that and not being able to print our boarding passes, our stay was nice.
August 6, 2014
Rated 4 out of 5 by Mike10S This hotel takes care of their groups
This hotel really provided excellent service to our group, US Tennis Association (USTA) this summer. The provided excellent service and amenities (free parking, ice). Thank you. We will be back next summer.
September 24, 2014
Rated 2 out of 5 by SleepyJD The Good and Bad
The Good: Great staff and service
The Bad: Hallways were very loud, I barely got 2 hours sleep the first night and 3 hours the second night due to the doors slamming, people talking and noise in the halls. I ask for earplugs and they had nothing but cotton balls. Third night I was so tired that I did sleep better but still was awakened several times, After the fourth night I was very ready to go home. No one ask me how my stay was when I checked out. I think they knew due to the eyes.
August 6, 2013
Rated 4 out of 5 by SpyderMan Very good experience
Excellent hotel. Great staff who were extremely responsive to requests. Bed was super comfortable. Only negatives were unimpressive restaurant and lack of parking. Parking deck was about a block or 2 away from the hotel. Did not feel comfortable leaving my car that far away in an unattended lot.
September 13, 2014
Rated 4 out of 5 by DeLise21 Great Staff
Kyle at front desk and Joyce in the restaurant were wonderful. We had to switch rooms b/c one of the beds was broken, Kyle gave us breakfast tickets for the inconvenience. Joyce waited on us, and she was a delight, loved her. I would suggest adding Chandon or another champagne to the bar drinks, only J Roget was available.
September 8, 2014
Rated 4 out of 5 by Schlub WiFi
I think every hotel in which I have stayed within the last several years had free WiFi; the wired ethernet in my room did not work and while the staff gave me an access PW, the page to which the ethernet took me was inoperative. In addition, although a price was specified, it was very unclear how much access was provided for that price. This was a class place, and I was very surprised that it did not offer what every I-95 exit chain hotel did. At least there were lobby computers
February 9, 2012
Rated 2 out of 5 by Visitor1698 Needs improvements
While the room was nice, the TV channels were n't working correctly (half fuzzy). I called to ask for service, was told someone would be up, and no one ever fixed it during the 3 nights of my stay. The Menu option on the TV didn't work for all 3 nights, so could not order, get movies, or checkout through the Menu. Front desk staff was curt and not overly friendly over the phone. The parking situation is terrible--parking in a separate building? Bellmen and valets were great.
March 31, 2014
Rated 2 out of 5 by Marine123 Hotel Needs Improvement
When entering the hotel for a 2-day conference, the inside of it was very cold; meeting rooms we were in were freezing. Participants had to wear sweaters/light jackets. We asked that the temperature be raised, but the temp. was never raised. The furniture in the my hotel room was dusty/shabby, & bedskirt had stains like spilt coffee on it. When valet brought my car to me when I was leaving, he ran my tire upon curb and marred the tire (I had a witness), then he ran off.
April 21, 2014
Rated 5 out of 5 by Chick53 Awesome facility
We selected this hotel due to its central location. We were able to travel easily to Williamsburg and the surrounding beaches as well as enjoy the harbor at Norfolk. We were afforded the luxury of an upgrade to the Club Level; which was awesome. The staff in the Club lounge were very personable and eager to meet your needs in a very cheerful manner. Our room was harbor side with a small balcony; which gave us a wonderful view of the harbor. The staff at the front desk were very busy; however they greeted you in a very professional and courteous manner. The valet attendents were also first-rate. They were energenic and courteous. Overall I would have to say this facility provided us with a wonderful mini vacation that was more than we expected. We will definitely consider this again; hopefully in the near future.
July 7, 2012
Rated 2 out of 5 by scotdon Not a good representation of SPG properties
I was offered free valet parking and my free internet (SPG Platinum) but if I had not checked my folio I was charged for both $22 for Valet in Virginia is excessive.
Went to Hospitality Suite for breakfast, No cold cereal, was explained that they rotate their menu and don't always have cereal. In over 200 nights at SPG properties this is first time cereal was not available. Also went to get plate of eggs and the first plate I picked up had several pieces of food on it.
January 23, 2013
Rated 2 out of 5 by rocket1356 This hotel is mediocre
The room facing the habor was not what I expected from a well known hotel. The sheets has stains all over. The spring box sheet has mold stains on it. This was the only factor that will make me stay away from this place. I did not have a chance to use their amenities nor dining facility.
September 9, 2014
Rated 5 out of 5 by JABA Waterside
The rooms need to have a refrigerator and microwave in them. The breakfast prices were far too high for guests to pay for that area.
Also-the staff in your restaurant (not in banquet rooms) was not on their game when we were there. It took us 20 min. to get a beer, a glass of wine and one mixed drink to be served to us on the patio. This occurred after we asked the manager if we could have a seat outside. We were told: yes if there's room he didn't bother to look.
Also-or waiter seemed to be the only one working while there were two servers (one was crying into a co-workers shoulder) who didn't seem to be helping out the young man who was waiting on us. We didn't get a napkin for our drinks at our outside table.Really it was a huge turn off. This is the 2nd time I have stayed at this property and I like the location.
August 3, 2013
Rated 2 out of 5 by Drew Not worth the money
This hotel was priced higher than other comparable hotels in the area. No glaring problems with the room, but not worth the amount being charged. First, the parking garage is far away but costs the same as other hotels that feature adjacent garages. Next, I was given a double bed despite asking for and confirming a room with a King bed. Finally, I had to pay $10 for wifi that was too limited to watch any videos on my iPad or laptop. I would not recommend this hotel.
March 14, 2013
Rated 3 out of 5 by lotrell room ok
While some parts of this hotel seemed new, there were still parts that seem outdated. A sitting chair in the room appeared dirty and had rips in it. The bed skirt had stains. staff was friendly and accommodating. The gym was right off the lobby, so basically people can see when you enter and come out of gym and if you are sweaty, you don't necessarily want to be near the lobby.
August 18, 2014
Rated 4 out of 5 by SDReese44 Last Minute Reservation Close to Beach
This was a last minute reservation for a trip to Virginia Beach. Although this hotel is not located in Virginia Beach, it is a great location to travel to the beach -- only about 15 minutes away. We really enjoyed the Harbor View room and were awestruck by the large ships outside our window. The staff was incredibly helpful, rooms were clean and comfortable. The location is convenient to a lot of great places to eat and shopping. Nice pool!
June 30, 2014
Rated 3 out of 5 by scotdon Average At Best
I stay at this hotel about 5-6 times per year. When I went to breakfast in the concierge lounge there were no scoops for serving cereal, when I pointed that out to the attendant she said there were none in the back and she was not allowed to leave the room to get them. END of discussion. I would have thought she would have been able to call someone to have them brought to the breakfast room. This Sheraton also continues to have the least to offer for breakfast of any SPG property that I stay at. Making this extra disappointing is that it is right in Downtown Norfolk, so many of the people who eat in the concierge lounge for breakfast are US Military personnel who deserve at least some scrambled eggs as an option. $1.00 discount for $13.00 parking fee is a slap in the face to SPG members. If you want to offer free parking or even $5.00 off that is worthwhile, but $1.00 isn't worth the effort to carry in the ticket.
August 15, 2014
Rated 5 out of 5 by Bruce64 Sheraton Waterside
We stayed on a Friday night during Harborfest. The entire stay was a great experience. At check-in we were given a restaurant voucher for an excellent restaurant within walking distance. We enjoyed seeing all the activities going on with Harborfest. Our SPG Gold status was recognized and rewarded. We had a beautiful, large corner room on the 9th floor with a view of the entire harbor. We will definitely try to stay here again when we can.
June 16, 2014
Rated 4 out of 5 by 4NightsNjuly Had Big Fun at the Sheraton Waterside
Nice and clean facility, quiet comfortable sleep. Convenient walks to Mall and other tour sites. The in-house restaurant was great. Other than the shortage of hand towels and the lack of a refrigerator in the room being a standard feature, I had no complaints. The location and waterfront views made up for some of the hotel's lack. Add the frige and complimentary breakfast and this would rank "excellent"
July 29, 2014
Rated 1 out of 5 by DVC75 WILL NOT STAY HERE EVER AGAIN
Hotel jacked up my rates and refuses to change it. They act like they don't understand what happened. Can't even get anyone to call me back. I booked under one rate. They emailed the receipt and it was a different rate.
Called 5 times. Talked to the billing person twice who claimed she couldn't figure it out and would have a manager call. Never happened. Done with overpriced Sheraton Hotels.
August 5, 2014
Rated 5 out of 5 by Outlaws Awesome Sheraton Experience!
I would recommend this Sheraton to everyone. The staff Kristen and everyone there are just awesome! Friendly helpful even the bellhops or valet parkers right when you arrive until late at night. The room was clean huge and temperature control perfect. Not frosty or stale like some properties we've stayed in across the nation! Please book Sheraton wherever you go -- you'll get your money's worth and be pleased. Thenks Sheraton!
K. Simmons-Outlaw family
May 28, 2013
Rated 4 out of 5 by Maggie20 Excellent stay.
Check-in was excellent; front-desk staff person was professional, friendly and acknowledged my SPG membership, offering a late check out.
The room, bed and bath were very nice. The only negative was the absence of any type of coffee table or side table in the sitting area. There was a sofa but no place to set a cup,of coffee or anything. A small fix to make a nice difference.
All in all, it was a very pleasant stay.
July 14, 2014
Rated 4 out of 5 by Sean59 Not too shabby of a hotel!
This is my first stay after reaching SPG gold level so I was pleasantly surprised to gain access to club level. Room is larger and club lounge is resonably stock with cold drinks. Bed is clean & comfortable. Food variety is in close proximity. Bad points are the pool (outside and full of leaves debris at bottom) and hotel parking is $24/day for vallet or $12/day for self park but you have to walk a block away. Overall, I will stay here again no problem.
January 16, 2013
Rated 3 out of 5 by Vicki110 Nice But one Serious Issue
Room was clean & staff pleasant during my one-week stay while visiting family. Unfortunately, on my last night in Norfolk, I returned to my room and saw that my door was ajar. I did not enter the room and reported the issue to the front desk clerk. The clerk changed my room to a "club level" room and accompanied me to the first room for my safety and so I could retrieve my belongings. Clerk said that sometimes doors swell and it probably didn't close after housekeeping cleaned the room. I found that to be an unacceptable excuse, as anyone could have entered my room for the twelve hours that I was away from the hotel. Luckily, it appeared that no one had been in the room. I have never had an experience like this in any hotel. Either maintenance should inspect doors regularly or housekeeping should double check to make sure doors are closed before leaving the area. If hotel guests can't be confident that their rooms are secure, all the amenities in the world can't make up for it.
August 30, 2014
Rated 5 out of 5 by GrannyCarolyn Sheraton Norfolk Waterside Hotel
The staff from caretakers to front desk and all are a huge asset to this hotel. All are cheerful and helpful. I was addressed by name anytime I called front desk or housekeeping. I especially like the note on employees individual name tags that under the name, is indicating what the person is connected to. For example some indicated "family", others "music", "art", "football" , and so on. This helped the server or room attendant be more than a label and opened a bit of conversation.
The restaurant was fine and although sometimes service was slow, the staff are always pleasant and food is good value and taste. Buffet breakfast gives ample choice, including steel cut oats. Rooms while somewhat small are clean and comfortable. Location beside the harbour is lovely and has a really nice walk way.
I would stay again.
15 minutes from Airport.
April 1, 2014
Rated 3 out of 5 by Becca29 Someone else had a key to our room
We had gone to bed when around midnight, another guest at the hotel swiped their key in our door, and our door opened! We were shocked and so was the other guest, who ran away screaming that someone was in her room. When we talked to the front desk about this incident the next morning, they re-programmed our door but didn't seem to think it was a big deal. Needless to say, we were very uncertain about the safety of our things when we out of our room.
July 15, 2013
Rated 5 out of 5 by nicegirl Great place to stay
Myself and my new husband stayed here for our honeymoon. The beds were very comfortable, the rooms were spacious and clean. They also had several computer in the lobby with free printing which was helpful since were both FT college students. We had our laptop with us, but the extra use of their computers and the free printing made doing our homework easier. The staff was nice and everything we needed from food to valet parking was at our finger tips.
October 11, 2012
Rated 2 out of 5 by Winnilady Needs an update
The hotel is in a great location with a good overall staff but it is in need of some work. Some of the negatives were dirty sheets, counters that were not cleaned, filthy tub floor and very worn rugs. The furniture in the room was a mix and match theme. It was impossible not to hear each and every door as it slammed shut. In the pool area there were bird droppings on the chaise loungers that were not cleaned up the four days I was there.
May 19, 2014
Rated 5 out of 5 by fratworld2014 Best part of any experience!
The people make the difference. The service received was exceptional. Hat's off to the staff of the Sheraton Waterside. Staff was on task and available to assist at every spot, turn and corner. Seamless coordination.
September 10, 2014