Rated 2 out of 5 by Janet Needs upgrading on beds
Our bed was terrible. The mattress was very uncomfortable and old. Had to request clean glasses via a note. We attended a conference and the conference rooms were freezing. Staff was friendly.
May 12, 2013
Rated 5 out of 5 by gchildress1775 Great Stay
As always, the Sheraton Waterside exceeded my expectations. I would like to highlight what a pleasure it is to work with Katie Parks. She is top notch and a true asset to your organization.
April 10, 2013
Rated 5 out of 5 by Fran42 Great visit
All of the staff that I encountered were very pleasant,courteous, and more than helpful. All greeted me with smiles and wanted to be helpful. There are no negatives.
November 25, 2013
Rated 3 out of 5 by Cathy54 Just ordinary
Air wasn't working properly so the room was way to warm. Parking situation leaves a lot to be desired, and the front desk doesn't tell you about the parking refund till it's too late.
May 2, 2013
Rated 5 out of 5 by RobA Excellent Stay
Attended Ballroom Dance function. Checkin staff informative and friendly. Very good buffet dinner food for large crowd -one of best I've had .Very nice rooms. Overall was impressed.
December 31, 2012
Rated 4 out of 5 by Catk13 Noisy
The hotel is nice, but the club floor was very noisy. Club lounge did not stay stocked and was frequently out of snacks and beverages. Can hear all noises from neighboring rooms.
August 16, 2013
Rated 4 out of 5 by John5156 Much potential!
The facilities have great potential. Continue to press the staff to make a service difference. Service was good, but if you want to make the five star level, it needs to be great.
October 9, 2012
Rated 4 out of 5 by Bernice47 Great Stay
I enjoyed staying in this hotel. The staff was pleasant and accommodating. The King rooms were wonderful.
The internet service was very slow.
The guys working valet were great!
May 1, 2013
Rated 3 out of 5 by johalloween needs improvement
tv reception was bad. Internet in loby was bad. favorite tv channel is tnt which was not operational the entire stay. internet in loby was off and on. no refrigerator in room.
October 21, 2012
Rated 4 out of 5 by Gueniva Fam Reu
My reservation was canceled in error by a member of the hotel staff. The manager took care of it & I got the room I originally requested. The staff was friendly and helpful.
August 9, 2013
Rated 4 out of 5 by TapperG234 Convenient location
Beautiful view of water,nice walking area on the waterfront and friendly staff.Even though it was an extremely busy weekend(New Years Eve),the staff was helpful and patient.
January 9, 2013
Rated 3 out of 5 by Cougar This hotel could be a great one
For a price of $$$$ a night, You would never expect to find LARGE FLYING ROACHES IN THE TUB every day. The room was made around 4 PM every day. I was honestly desappointed.
August 1, 2012
Rated 4 out of 5 by Rhyno58 excellent place to visit and experience downtown Norfolk
Rooms are comfortable and staff service is excellent. Location on Norfolk's Waterside provides a great many exterior amenities to experience in the Norfolk downtown area.
December 5, 2012
Rated 3 out of 5 by Don2311 Hotel is in a good location
The hotel is in a great location, on the water front - looking out at an old Navy vessel. It's just 20 minutes from Virginia Beach and to many restaurants in the area.
August 19, 2013
Rated 4 out of 5 by NSUMOM everything was perfect, but the staff in the bar
I truly enjoyed my stay, however completely disappointed with the two ladies serving in the bar. wo nights in a row, It took over 20 minutes to get service or a smile.
November 7, 2012
Rated 4 out of 5 by abcdefg9 Customer service
Sheraton has the most friendly, happy employees I have seen in a long time. Thanks for such a wonderful customer service experience
December 15, 2013
Rated 5 out of 5 by Jonessa Nice place to stay
The staff were very courtious, helpful and friendly. The Club lounge and fitness center added to the enjoyment of my stay.
I would definatly stay there again.
September 27, 2013
Rated 4 out of 5 by Dkelce Good hotel for business in Norfolk
Great Hotel, had trouble with the wifi in my room after I paid for it. Good location with a lot of restaurant choices. Not that far from downtown and the airport.
February 21, 2013
Rated 5 out of 5 by Steve03 Bathroom
The hotel was a great in all matters with the exception of my bathroom, where the lights cut off at inappropriate times and the toilet seat was too small.
May 4, 2013
Rated 4 out of 5 by buffalohead Facilities
The room needs a microwave and refrigerator!!!!
The front entrance needs a covered vehicle loading and unloading area. When it rains everything gets wet.
October 9, 2012
Rated 1 out of 5 by jj1220 Poor Staff at front desk no training
Have stayed at this hotel twice, both times issues with front desk not knowing the job they do and being told incorrect information and charged double!!!
April 20, 2013
Rated 5 out of 5 by rpw2 Location Location Location
The location and the weather together with helpful staff and a good meeting layout combined to provide us excellent support for our meeting. Thank you,
September 17, 2012
Rated 5 out of 5 by Duke Jan 2013
I stay at this location, all of the associates i encounter are very professional and helpful, the location is located for easy access to my job sites.
January 25, 2013
Rated 5 out of 5 by RHNS Excellent servIce, great staff
Even through rooms are beginning to look a little worn around the edges, the service and staff are excellent. I would definitely stay here again!
September 17, 2012
Rated 3 out of 5 by h246 hotel doesn't recognize gold members
Check in took a long time although no one else was in line. I'm a gold member and I wasn't offered any perks like a free drink or extra points.
June 15, 2013
Rated 5 out of 5 by CBreeze Sheraton Waterside
Perfect location to be able to walk to places to visit and eat..Lovely. We had our dog with us so were delighted to know it was pet friendly..
September 5, 2012
Rated 4 out of 5 by Terry513 This hotel is very nice!
this Sheraton in Norfolk met the needs of our convention stay nicely; i only wish our women's meetings could be held in the same location!
January 17, 2013
Rated 4 out of 5 by ikks19 family with children
we had a nice room very clean .The service was good and the complimentary breakfast was good.
Only point is to have more touristic info.
August 13, 2013
Rated 3 out of 5 by Dp43 This hotel needs a facelift
We were greatly disappointed with the bathroom that was in our room 436. The decor appears to be 70's, no refrig in room,closet small.
September 2, 2013
Rated 3 out of 5 by MattM Mediocre hotel
The hotel was just okay. The tub drain didn't work and the room was nothing special. The staff was fine. Overall it was just average.
September 12, 2013