Rated 5 out of 5 by Andy Staff goes above and beyond
Shon at the front desk was very helpful from the time I made my reservation until the moment I left. He was very polite over the phone while insuring I would have a room with two queen beds. When I came to check in at the front desk, he happened to be working and remembered me from when I called to make my reservation. An hour or two later, I was having trouble with the computers/printers and he helped print the items using front desk printer. Shon is an asset to the Sheraton. Finally, the valet attendant/shuttle driver were able to transport me and my companionto the concert last minut, which i was very thankful for. They went out of thier way to insure I made it to my event on time. I forgot the Valet and drivers name b, but they were working on the night of 2/19.
February 21, 2013
Rated 4 out of 5 by Dkelce Good hotel for business in Norfolk
Great Hotel, had trouble with the wifi in my room after I paid for it. Good location with a lot of restaurant choices. Not that far from downtown and the airport.
February 21, 2013
Rated 2 out of 5 by Aquaman No Hot water
No hot water in morning. Called front desk and was told someone would be up to check the pipes! Cold water is coming out of the pipes, maybe you should check hot water heater. Oh and no one every showed up to "check the pipes"
Also the head board wasn't even attached to bed frame. When two people sit on foot of bed it tilts. Not Sheraton quality.
I was refunded room, but only after pointing out bed issue and bring up no hot water a third time.
February 20, 2013
Rated 3 out of 5 by paula great view bad baths
Very uncomfortable beds and didn't have hot water for our showers in the morning. The staff, especially the restaurant staff were very sweet and pleasant. Great views of the waterfront which was the main reason we stayed there. The beds were too soft for good sleeping, (used to our temperpedic mattresses). No breakfast room service offered on Sunday morning.
February 18, 2013
Rated 3 out of 5 by Muffintogo The Hotel has an ideal location
We had no water pressure, along with no hot water for a shower. We were bombbarreded with college kids that had no respect for other people, and if they had chapparrones they could have cared less about the respect of other guests at the hotel. We damn near got trampled by the students trying to get out of the elevator. They did not give us the opportunity to get out of the elevator before they flooded in. Had I not been going to my brother in-laws Captain Promotion Ceremony on the George H. W. Bush, I would have had someones head for the disrespectful way that the students trappled us and would not let us off of the elevator.
February 18, 2013
Rated 5 out of 5 by janet44 microwave
This hotel has great features, I love the waterside, and the rooms are wonderful, except couple of things... I personally think the rooms should have a microwave and free wifi throughout the hotel
February 18, 2013
Rated 5 out of 5 by Gee52 This Hotel Has A Customer For Life!
From the moment I drove up and was warmly greeted and assisted by the parking attendants, to the very efficient checkout process, this kind of pampering was exactly what I needed. I was extremely tired upon arrival, needed a change in accommodations, and those at the front desk quickly took care of everything! I will definitely stay here again!
February 18, 2013
Rated 1 out of 5 by Edward413 United National Supreme Council
Hotel Has Large Sleeping Space, Large Meeting Rooms, Excellent Food Services, And Friendly Respectful Employees.
February 11, 2013
Rated 3 out of 5 by Mobilehabib Expected more
TV in room was not working correctly it would shut off and on by itself. The food in restaurant lobby was overpriced and the room service forgot part of my order. The phone in room didn't work properly so I had to walk all the way down to get the rest of my order.
February 9, 2013
Rated 4 out of 5 by harold1958 no espn
you do not have espn in your bar.
what bar does not have espn. bartender said she you did have it but you dont now.
Tell you employess why so they dont feel inadequate
you also dont have espn on the treadmills in the work out room but you have it listed on the card on the machine. you also need a sign on the glass wall above the trash can that holds the wipes to clean the machines. hard to see that small holel
also ceasar salad is terrible. you need a new dressing she crab soup very good.
no robe in the room and tv was uplugged and would not turn on. I figured it out before maintenance guy got there he made a bum run
valet parking is too high for $22
February 7, 2013
Rated 1 out of 5 by Joy70 Worst Hotel Experience ever
I stayed for one night with my husband & daughter & we all had a terrible experience. In our room, the a/c unit was making a very loud knocking sound. We notified the front desk, and they said it would be fixed. We went to dinner, came back, they said it was fixed, we went to our room & it was NOT fixed. So I notified the front desk & they moved us to another room. They said we would receive an "upgrade" to the club floor. So we got all our stuff & went to the new room; the TV remote didn't work & a lamp was out. So we called & they had to bring us a new remote. The man at the front agreed to give us free wifi & would pay for our parking (which is $8/day here). After being in this new room, I have no clue what the upgrade was; it had a small fridge which didn't work & a microwave half hanging off the top of it. The a/c unit in this room also didnt work well as we had to turn the thermostat down to 66 degrees but it was still very hot in the room. Also, we were told the Club Room was available for breakfast & snacks all through out the day. We went in there the next day just before we checked out & there was no food whatsoever in there. When we went down to check out, they now refused to pay for our parking saying the man who worked the night before had no authority to agree to that so they would not reimburse us for it. We could not wait to get the heck out of this place & will never stay at another Sheraton again.
February 4, 2013
Rated 4 out of 5 by TennisaurusRex Clean hotel but expect to pay for everything
The hotel was clean and quiet, with a nice view over the water (I guess that comes with 'waterfront'). However, there is a separate charge on nearly everything. Parking is $12 at minimum, across the street. Internet alone is a separate charge, and no complimentary breakfast is provided. However, the staff was friendly, and the hotel felt welcoming.
Overall, I'd recommend the hotel, unless you're on a budget. I would note, however, that it does not quite meet expectations for a Sheraton hotel.
February 4, 2013
Rated 4 out of 5 by mkbbcn Little Things
The phone lines in my my were non-functioning. They offered to move me to another room. After 4 attempts to get the internet connect estionablished, the staff could not get my name spelled correctly and I never was able to get "recognized" so I could use the inroom wifi. This was very upsetting.
January 28, 2013
Rated 5 out of 5 by Duke Jan 2013
I stay at this location, all of the associates i encounter are very professional and helpful, the location is located for easy access to my job sites.
January 25, 2013
Rated 2 out of 5 by scotdon Not a good representation of SPG properties
I was offered free valet parking and my free internet (SPG Platinum) but if I had not checked my folio I was charged for both $22 for Valet in Virginia is excessive.
Went to Hospitality Suite for breakfast, No cold cereal, was explained that they rotate their menu and don't always have cereal. In over 200 nights at SPG properties this is first time cereal was not available. Also went to get plate of eggs and the first plate I picked up had several pieces of food on it.
January 23, 2013
Rated 1 out of 5 by Jonathan28 Unsatisfactory
I was sincerely dissapointed with the accomodations at this Sheraton. The room walls contained spackled and plaster, as well as unpainted (I have pictures, management please contact me). The coffee machine was not working, and it took the staff nearly an hour to provide me with another one. This has been the worst Sheraton I have encountered.
January 20, 2013
Rated 5 out of 5 by Luvfranck47 Starwood Preferred Guest
I was tired from traveling on arrival. Personnel were very friendly. I received an upgrade to the Club level. The room was very nice and the food in the club lounge was excellent. I would highly recommend this hotel.
January 19, 2013
Rated 4 out of 5 by Terry513 This hotel is very nice!
this Sheraton in Norfolk met the needs of our convention stay nicely; i only wish our women's meetings could be held in the same location!
January 17, 2013
Rated 4 out of 5 by Sean59 Not too shabby of a hotel!
This is my first stay after reaching SPG gold level so I was pleasantly surprised to gain access to club level. Room is larger and club lounge is resonably stock with cold drinks. Bed is clean & comfortable. Food variety is in close proximity. Bad points are the pool (outside and full of leaves debris at bottom) and hotel parking is $24/day for vallet or $12/day for self park but you have to walk a block away. Overall, I will stay here again no problem.
January 16, 2013
Rated 1 out of 5 by RaleighNC lovely facility, great staff and view of harbor
had a view on the harbor side on an upper floor and really enjoyed the view. got immediate recognition of gold status as starwood member. very friendly staff. lovely clean room. very welcoming of my small, friendly dog. cannot say anything but lovely stay in every way.
January 14, 2013
Rated 5 out of 5 by bigjake711 great staff
the resteraunt staff was just wonderful and met my every need they get an a plus
January 14, 2013
Rated 5 out of 5 by Mrjid1301 Awesome stay despite the noise
I had a awesome stay here despite the exceptionally loud guests in other rooms that were totally disrespectful and inconsiderate to others as they were drunk and running and yelling at one another from room to room. I lacked sleep because of it yet that is not the hotel or it's staffs fault.
January 14, 2013
Rated 1 out of 5 by Wow406 Will not recommend
We reserved two nights and checked out after the first night. We made several attempts to contact management during and after our stay and as of yet we have not heard from anyone. Highly disappointed and would not recommend this hotel to any of our friends and family. Customer service and cleanliness out the window.
January 11, 2013
Rated 4 out of 5 by LisaGJ Nice Hotel but Don't Need a Bellman
This was my second stay at this hotel and I'm sure I'll come back again in the future. Front desk staff is very friendly and welcoming. The room is nice and clean and with the exception of no outlet for phone charging right next to the bed, everything else was comfortable. I had to call room service 3 different times over a 15 minute period to get an answer but the service afterward was quick and the food very good. My only real complaint is with the bellmen. There were 3 or 4 uniformed bellmen standing at the the podium when my taxi pulled up. Not one of them even looked my way. Although I didn't need assistance with my 2 pieces of luggage it wold have been nice to have been offered and is probably the first time I can remember not being offered assistance in all my business travels. They did not speak when I passed by the next morning on the way out or back into the hotel from meetings. I'm not certain if it was the same crew or not. The front desk clerk called a taxi to the airport for me and when he arrived the driver had to phone inside to let them know he was there. Noone from the bell stand walked in to see if someone was waiting on a cab. Just poor customer service, especially compared to the other service I experienced at this hotel, all of which was outstanding, including the lost and found staff that I spoke to when I called back a day after leaving. She seemed very concerned that I locate my missing item.
January 10, 2013
Rated 4 out of 5 by TapperG234 Convenient location
Beautiful view of water,nice walking area on the waterfront and friendly staff.Even though it was an extremely busy weekend(New Years Eve),the staff was helpful and patient.
January 9, 2013
Rated 4 out of 5 by Loui Hotel Staff
We were delighted at the courtesy and helpful staff, They made are stay most enjoyable.
January 8, 2013
Rated 5 out of 5 by 883600drm Enjoyed it !
The management helped with changing my reservation without a penalty fee.upon arrival the front desk employee upgraded me .
My stay was a good nights rest.i stay here often and they respect my PLATINUM status.
December 31, 2012
Rated 5 out of 5 by RobA Excellent Stay
Attended Ballroom Dance function. Checkin staff informative and friendly. Very good buffet dinner food for large crowd -one of best I've had .Very nice rooms. Overall was impressed.
December 31, 2012
Rated 4 out of 5 by RIQUEENB Wonderful experience
The check-in staff was so very helpful, even asking if I wanted a balcony room. The room ws great and had a frig and microwave, which was not there last year when I stayed, but was greatly appreciated. Expect to walk to garage, perhaps they should consider a covered walkway.
December 25, 2012
Rated 5 out of 5 by Boby Best hotel to spend your night after a long day
It's a very clean hotel and staff and very courteous.
December 21, 2012