Rated 2 out of 5 by MBEE Dirty Bathrooms and Unconcerned Staff
I had two issues with this hotel stay. The first issue was the cleanliness of the bathroom, specifically the floor tile. The tile grout was filthy, black, and disgusting. Black is not the intended color as the tile along the wall where there was no traffic was white and clean. PLEASE CLEAN THE TILE GROUT!
The second issue I had was the loud music from a wedding reception. At around 10:30 my wife and I were trying to get some sleep and even though we were on the 8th floor the pounding music kept us wide awake. When I called the front desk to find out how late the music was going to go and to see if they could do anything about turning down the volume, I was told, quote, "I would be surprised if you could hear the music from the reception all the way up on the 8th floor." I assured the front desk staff that I could, indeed, hear the music and it was a loud thumping that was preventing us from sleeping. Their response was well, I guess we could move you to another room but it wouldn't help. Basically, too bad!
May 28, 2013
Rated 5 out of 5 by dragonlady Great .... but
The staff was uniformly exceptional - friendly, not obtrusive and charming, The food at the city Dock was wonderful!! I Especially the she crab soup!! If I were to change anything, the first would be to improve the wi fi and add it to every room, it was weak or nonexistent in meeting rooms and not reliable en the room. My husband loved the TV. I wish there were more of a grab a quick sandwich place in the hotel. Hotel had plenty of ramps for me and my walker.
May 28, 2013
Rated 5 out of 5 by Outlaws Awesome Sheraton Experience!
I would recommend this Sheraton to everyone. The staff Kristen and everyone there are just awesome! Friendly helpful even the bellhops or valet parkers right when you arrive until late at night. The room was clean huge and temperature control perfect. Not frosty or stale like some properties we've stayed in across the nation! Please book Sheraton wherever you go -- you'll get your money's worth and be pleased. Thenks Sheraton!
K. Simmons-Outlaw family
May 28, 2013
Rated 5 out of 5 by Alpa Location!
We only stayed for one night. Everything went VERY well! We'll definitely return in the future.
May 28, 2013
Rated 5 out of 5 by Edmund Great!
Great downtown location. Clean rooms and friendly staff.
May 28, 2013
Rated 4 out of 5 by plunk miss
Very enjoyable stay. One down side guest next door playing or listening to instrumental music after my meeting Thursday and Friday.
May 26, 2013
Rated 4 out of 5 by caroljo Enjoyable Stay!
The hotel was clean, the food was good and the hotel staff, cleaning staff and the valet parking is the thing to do.
The bed was comfortable, bed linen was WHITE and CLEAN. The room itself was clean including the floors-which I don't usually walk in my footies but this one I could.
It's in a good area close to restaurants and shopping.
May 25, 2013
Rated 4 out of 5 by Danny Nice Hotel Crazy Party
This is my second time at this hotel and for the second time a raucous party was taking place after a event held at the hotel. I understand that this particular hotel holds events and there may be some noise afterwards. This however was completely out of hand. I come down once a month for work and decided to stay there for the first time in Feb. and the situation was pretty much the same. I have to return to the area i will not be staying at this location. After my last visit I stayed at a different hotel for my visits in March and April. I more than likely not return to this hotel. Other than the excessive noise level it is not a bad hotel.
May 22, 2013
Rated 1 out of 5 by lucy228 Horrible Stay
I have stayed in 'Dives" that had friendlier staff, we were treated with rudeness and like being an SPG member was not of any significance, our room was not cleaned, we had to call for towels every night- one night the towels were delivered by a man on his knees- "I have a bad back" who was out of breath- we were only on the 3rd floor and didn't he use an elevator? The valet staff basically ignored us upon arrival and anytime we needed help it was like pulling teeth.
The internet was non-existent slow when it was available. The tv would shut of randomly after turning it on. I would never recommend this hotel to anyone.
May 21, 2013
Rated 4 out of 5 by Raphael Armed Forces Reunion (PCSA)
My personal review is clouded by the serving of tough, inedible Virginia Smoked Ham served at our Ladies Breakfast on Saturday, May 18th. Nearly everyone sent it back. The same ham was served on the Eggs Benedict in the restaurant (which usually includes Canadian Bacon. Needless to say, the hotel and Norfolk will probably be remembered in part by its "ham" breakfast, sorry to say. Where was the Smithfield?
May 20, 2013
Rated 1 out of 5 by ARoomwithoutAView Sheraton Waterside Norfolk
I booked a room with the water view and paid extra when checking in I was told that all the rooms have been assigned and in return I received a room with a view of the back and dumpsters. The front staff was not very accommodating. I called for extra towels, took over an hour to receive after calling again. The overall experience with the hotel was okay.
May 19, 2013
Rated 4 out of 5 by ChrisM Sheraton Norfolk
1) No working ice machines on ground or second floor.
2) We were under impression that outside pool was heated and opened. No where on the Web Site did it state that the pool is not open until after Labor Day.
3) Parking situation bad enough have to pay to park let alone walk to and from parking facility! Pay parking should be posted on Web site its a bad situation but it is worse getting blind sided.
4) Not a fan of animal friendly, goofball next door had three dogs, barked every time We walked by the door!
May 14, 2013
Rated 5 out of 5 by TE323 A Nice Getaway
We came to Norfolk to go to the Harrison Opera House and take in the sights of Norfolk. The room was very nice, and the harbor view was excellent. The bed with its soft, plush linens was especially comfortable. The buffet breakfast was just right. The hotel is well located for the restaurants on Granby Street, art galleries, and the Opera House.
May 13, 2013
Rated 3 out of 5 by Terrence great stay!
Enjoyed the stay! Front staff was great and friendly although was charged a $4.79 for a movie i did not order and was not in the room at the time...it would have been nice to know if available to have movie access blocked during the stay.
May 13, 2013
Rated 3 out of 5 by JGuardia Good Location
The hotel is located in a nice location but because of the harbor and ships, can get very noisy when ships are being serviced. Lots of options for dinner and shopping nearby. The valet parking cost could be a little lower, but the self-parking nearby is a good option. No complimentary breakfast available or free WiFi in room.
May 13, 2013
Rated 5 out of 5 by Pandaluv Nice stay
This hotel was clean and comfortable, had a great view of the harbor. Would stay here again.
May 13, 2013
Rated 2 out of 5 by Janet Needs upgrading on beds
Our bed was terrible. The mattress was very uncomfortable and old. Had to request clean glasses via a note. We attended a conference and the conference rooms were freezing. Staff was friendly.
May 12, 2013
Rated 4 out of 5 by Cherchel Short but good stay
The staff here did everything they could, plus more, to make sure we had everything we needed! Thank you for going above and beyond!!
May 7, 2013
Rated 2 out of 5 by Baseball13 Very noisy
The room was great, wonderful location. My problem with the hotel was the location of my room. We were only doors away from the ballroom where a prom was held. It was very noisy, way past midnight. The prom goers were running up and down the halls screaming. I complained to the front desk but basically told there was nothing they could do. we chose this hotel specifically because we have stayed there before and we were in town for a Tides game. Will rethink staying again. I can understand if I walked in without a reservation. I prebooked my room and am very disappointed that the room was not located in a better area, away from the ball room
May 6, 2013
Rated 1 out of 5 by REDLOB Bad stay,staff don't care about there guess
I was there at your hotel on Saturday,the stay was awful and the staff did not care especially the assistant front office mgr. I had ants in my room and nothing was done I went to the front desk, the guy Jason gave my a coupon for continental breakfast,when I sat down no came over to greet me and I asked for a waffle and never got it. I went back to the front desk and asked for mgr on duty and the lady said she was the asst FOM, she looked tired,exhausted,and did not care about the situation. Although my company was paying for my stay I was not treated like a guest. I will not come back,and if she was the mgr she has no people skills.so not only I had ants that got on my food but I did not feel welcome and I will not be back there.....
May 6, 2013
Rated 2 out of 5 by CarlJ Never Again
Was treating my wife a night out for our anniversary. Booked a room on the water and was reassured that the room would be ready for a 1:30 check in. We were catching a dinner cruse at 3:30 and needed the room to get ready. When we arrived, room was not ready and would be another hour or two. could not wait so they had to put us in a room with a wonderful view of the building next-stores roof. The Bathroom toilets seat was broken, there was a sticky substance on the bathroom floor. The sheets on the bed were dirty and the bottom sheet was not even a fitted sheet. They just used the top sheet to cover the mattress so half way trough the night your sleeping on bare mattress. you would figure at $180 a night they could afford the correct sheets on the bed.
They AC unit in the room sounded like it was going to fall apart at any minute.
I would have expected this kind of room at an Econo lodge and not a Sheraton.
May 6, 2013
Rated 5 out of 5 by SWApilot Hotel is located conveniently in the center Norfolk
location Location Location this hotel has everything offer
May 4, 2013
Rated 5 out of 5 by Steve03 Bathroom
The hotel was a great in all matters with the exception of my bathroom, where the lights cut off at inappropriate times and the toilet seat was too small.
May 4, 2013
Rated 2 out of 5 by Hadbetter1 This hotel has challenges
The hotel had a noise that sounded like grinding that was loud and persistent. First I thought the elevators where making the noise until I found out other folks attending our conference were annoyed by this as well. Parking is off site and inconvenient when raining. Valet is excessive. The food at the hotel was substandard. The breakfast items were extremely greasy, gravy, sausage, and bacon were soaked in grease. The room was not made up until late afternoon when trying to rest. This is by far one of the worst experiences I've had at a Sheraton Hotel.
May 3, 2013
Rated 5 out of 5 by Keath Nice Hotel
Very nice hotel ... exceeded my expectations. Would not hesitate to stay there again
May 2, 2013
Rated 3 out of 5 by Cathy54 Just ordinary
Air wasn't working properly so the room was way to warm. Parking situation leaves a lot to be desired, and the front desk doesn't tell you about the parking refund till it's too late.
May 2, 2013
Rated 4 out of 5 by Bernice47 Great Stay
I enjoyed staying in this hotel. The staff was pleasant and accommodating. The King rooms were wonderful.
The internet service was very slow.
The guys working valet were great!
May 1, 2013
Rated 5 out of 5 by lexi charge of internet and drink charges in bar
I was shocked when there was a $9.95 per day charge for the internet. My husband and I do alot of traveling and have never been charged an internet fee. Thankfully the desk clerk took the charge off after I complained. My husband and I thought the drink charges in the bar area were quite high, which caused us to go to another restaurant for lunch and dinner.
April 29, 2013
Rated 4 out of 5 by mrwrite Location, Location, & Quality
Being in the right place at the right time does matter. That's why I always stay here during business trips to Norfolk. Easy exercise paths along the water, restaurants just blocks away, and a staff that really knows how the share the love.
April 26, 2013
Rated 2 out of 5 by 4jazz Just okay
While this is a very old hotel it's has clearly been renovated in recent years. My room however had dust on the furniture. I was harbor side and it was a lovely day when I checked in so I opened the curtains and was about to head out onto the balcony when I noticed a pair of dirty wet socks on the balcony. So gross that I closed the curtains. They were never removed during my stay therefore it is clear that a balcony check was not something my housekeeper did. Considering what other things someone could possibly leave out there, I strongly suggest that housekeeping take a look. The age of the hotel did show in the acoustics in the Waterside room. I went to a social in that room and the noise from conversations was almost unbearable. I found myself having to shout.
April 24, 2013