Rated 3 out of 5 by dmoe79 Somewhat Disappointed
I was unable to access the internet in the business center, and there was a noise like a toilet constantly running behind my wall.
June 27, 2013
Rated 5 out of 5 by Sharon78 Room Amenities
Room amenities were very pleasant, parking was convenient and affordable, and nice fitness room and location to restaurants.
September 23, 2013
Rated 5 out of 5 by yas10 Mr
Very pleased with the staff and Hotel location. Would recommend this Hotel.
Staff very attentive to our needs.
August 22, 2013
Rated 3 out of 5 by JH86 It was average
Nothing special. No trash bags or in room dining menu in room. Staff seemed to be frustrated but no big complaints though.
July 12, 2013
Rated 3 out of 5 by Tjake Tired hotel
The entire building looks to be suffering from the hard times. The service was inconsistent and food was not very good.
December 9, 2012
Rated 5 out of 5 by jude60 Great Service With a View
This beautiful hotel is located right on the waterfront. The staff were wonderful and made my stay worth recommending.
December 13, 2012
Rated 4 out of 5 by Crystal Enjoyed my stay
The stay met my expectations. I love the waterfront location. The rooms are spacious, clean, and the staff friendly.
March 2, 2013
Rated 5 out of 5 by SilverB Location
Perfect place to stay to see a Tides game. Staff was helpful and friendly. Room was pleasant and clean. Will return.
August 7, 2012
Rated 5 out of 5 by Jeff1000 A Perfect Stay
It was a perfect stay. The room was great and the staff were helpful and pleasing. I could not been more pleased.
July 27, 2013
Rated 5 out of 5 by Valentino100 Excellent Hotel in Norfolk
This is an excellent and well-maintained property. The location to Waterside and the MacArthur Mall were perfect.
July 6, 2013
Rated 5 out of 5 by desilew30 this hotel has nice views
My husband and I had a wonderful stay. Our room was beautiful especially the waterside view. Would come again.
September 2, 2013
Rated 5 out of 5 by Ohiya This hotel was great
Ronnie in the Club Lounge was amazing. The bed was a little uncomfortable, but overall the stay was wonderful.
August 8, 2013
Rated 1 out of 5 by Edward413 United National Supreme Council
Hotel Has Large Sleeping Space, Large Meeting Rooms, Excellent Food Services, And Friendly Respectful Employees.
February 11, 2013
Rated 3 out of 5 by Diane4 The beds were very comfortable.
The beds were great, the room was clean and we had a water view, but the hotel overall is in need of updating.
August 18, 2012
Rated 4 out of 5 by JanieCO Great views and great staff
Everything was great except the Wifi. It was too slow. It took me over 30 minutes to print one boarding pass.
June 12, 2013
Rated 5 out of 5 by Fran234 Best place to stay
Glad the AAP chose your hotel. It was a great experience. Staff were always helpful, will definitely return
July 15, 2013
Rated 4 out of 5 by Tano Location
Good location, friendly service and clean rooms. Should look into free internet and better parking options,
August 20, 2012
Rated 5 out of 5 by alan57 Excellent
The facilities were very nice. The room was clean. The staff was great and met every request without delay.
November 14, 2012
Rated 2 out of 5 by twelve hotel stay
The room smell like Mold. I address the concern with the front desk and they act like they didn't care.
July 8, 2013
Rated 4 out of 5 by BattleshipSailor1 Norfolk Sheraton
All was good - need to focus on recycling some of the more dented furniture to keep up - ditto on sheers
July 25, 2012
Rated 5 out of 5 by Katie55 VERY NICE
Booked with points very nice experience. Staff very pleasant . Rooms very clean & bed very comfortable.
March 11, 2013
Rated 1 out of 5 by mk82013 Nightmare
I decided to take my children and a friend to this Hotel for the Fireworks display at the harbor. My nightmare began when I made my reservation over the phone and was assigned a "city view" room when I requested a "harbor view" room. When I called back to advise reservations that there was a mistake, they said, no problem, we will make the necessary changes. Because it is prepay, your account might be debited but it will be refunded. No problem...except that I have spoken with numerous people via phone and in person at the hotel upon check-in that have all indicated that the funds have been credited back to my account and guess what...its been a week and the funds are no where to be seen.
As for the hotel, the room was slightly small however, it did truly have an amazing view. It was on the "hot" side even with the thermostat set on 60, it still never cooled off. There were NO towels at the pool for at least an hour and a half, and the beverages were terrible. We decided to try the restaurant for dinner...big mistake, we waited for 15 minutes to be seated (the restaurant was 1/2 empty) and the food was awful. Needless to say, we will not be returning anytime in the near future!!!
July 5, 2013
Rated 5 out of 5 by Florence63 Fantastic hotel!
Great staff members. Hotel is only 20 minutes from the Virginia Beach Oceanfront. We will be back.
August 30, 2013
Rated 5 out of 5 by John1906 This hotel is in great location
Hotel was in perfect location in downtown Norfolk. Staff was friendly and assisted me in all needs.
November 8, 2012
Rated 4 out of 5 by Pete Great Conference Location
I attended with a conference group of about 300 persons and the facility and staff met our needs.
April 24, 2013
Rated 3 out of 5 by stardust pool area
lacking in terms of cleanliness. no towels even after walking to the front desk to request them.
August 29, 2012
Rated 4 out of 5 by Fairmont888 This is a fine hotel
The hotel has met my expectations and they did a fine job.
The catered food was a strong plus!
June 10, 2013
Rated 5 out of 5 by Alpa Location!
We only stayed for one night. Everything went VERY well! We'll definitely return in the future.
May 28, 2013
Rated 5 out of 5 by Pandaluv Nice stay
This hotel was clean and comfortable, had a great view of the harbor. Would stay here again.
May 13, 2013
Rated 5 out of 5 by MarkS Helpful staff
Setting is great on the river. Staff members were cherry and helpful.
November 6, 2013