Rated 1 out of 5 by Tristus Dirty Room
My room was absolutely filthy! The carpet looked as if it had not been vacuumed in week or more. The furniture/desk was dusty and the chair was filthy as well. I was covered with hair and dirty spots from food and beverages had been spilt. The cleanliness of the bathroom was just as bad. The floor had dirty spots and hair. The toilet itself was not clean and was very dusty. The tub was even worse as it had a dirty ring and also had hair in it. I had to purchase cleaning supplies to clean before I would use it. In addition, the water in the tub was draining slowly. I had to turn the shower on/off so the tub would not fill up while I was showering. I did make the front desk aware. This was a terrible experience!
June 22, 2013
Rated 4 out of 5 by Stu68 Nice Hotel
Hotel is in a great location. Able to park the car and walk on foot to most of the area attractions and restaurants. Staff at the front desk was helpful and met our needs. The part that needs improvement is the housekeeping. Besides emptying the trash, making the bed, and replacing towels nothing else was done. Room glasses were not exchanged for new glasses. Glasses that were left from a room service order on Thursday night were still in the room when we checked out on Sunday. Also had to track down a housekeeper and ask for toilet paper because that was not replaced.
September 16, 2012
Rated 4 out of 5 by Path Comfortable Stay
We were at Sheraton Norflk for an overnight stay and it was really a memorable experience. The room was spacious and bed was comfortable. I especially liked the soft pillows. However, I felt the common area, the carpet pathway was a bit worn out. The hot breakfast was great with wide variety of options including fresh omelets cooked as per our ingredients in front of us. A pleasant harbor view walkway in the morning was excellent. All the staff members was very helpful and the valet parking option was really convenient as we reach late in the night and it was raining.
September 18, 2012
Rated 5 out of 5 by Piccione Great hotel
This is a great hotel and great features, close to festivities staff is very friendly. I highly recommend this hotel to my friends and family
June 22, 2014
Rated 5 out of 5 by Dot75 Great hotel
Enjoyed everything offered. Staff very helpful
June 24, 2014
Rated 3 out of 5 by angeleyezmel too expensive
The hotel was beautiful but wat too expensive! I have stayed in rooms just as nice that didnt cost near as much! Almost passed out when i found out that parking wasnt even free, wow, nvr heard of such a thing! The cost took away from my vacation. I altho appreciated u allowing my dogs to stay as they are a part of my family. U shldnt claim they r free whn u included thm n my price tho. Overall wld not stay here again bc i can go to oceanfront and do better for the price n dont have to pay to park! The harbor view i was suppose to get wasnt much of a view!
August 23, 2012
Rated 5 out of 5 by LisaLisa A shining example of how a hotel should be run
I simply adore this hotel. Part of me..the selfish part...wants to keep it all to myself. But since I am only a 2-4 time a year visitor, I have to share "my" hotel with others. This is just such a friendly place. I mean, seriously. From the time you check in till the time you depart, you are greeted by name and also made to feel at home. It is a super busy place, always some kind of event going on, whether it be wedding, conference or meeting. But despite how busy it is, the staff doesnt give you that frazzled feel you get in most other places. Well done.
November 4, 2012
Rated 2 out of 5 by cemb Needs improvement
From very wet carpet, to stained comforters and towel racks "hanging on by one screw", this was not an acceptable stay at all. Housekeeping supervisor did move me to a "club room" but the towel racks were loose at the shower and door area of the bathroom. Staff was very nice
June 12, 2014
Rated 2 out of 5 by Hadbetter1 This hotel has challenges
The hotel had a noise that sounded like grinding that was loud and persistent. First I thought the elevators where making the noise until I found out other folks attending our conference were annoyed by this as well. Parking is off site and inconvenient when raining. Valet is excessive. The food at the hotel was substandard. The breakfast items were extremely greasy, gravy, sausage, and bacon were soaked in grease. The room was not made up until late afternoon when trying to rest. This is by far one of the worst experiences I've had at a Sheraton Hotel.
May 3, 2013
Rated 5 out of 5 by 4wayreunion Family Reunion Outstanding
The hotel and its staff were wonderful. We held our reunion activities there and the staff were more than helpful. The facilities were superb. I can say this honestly, not only was the hotel hosting our function but they were professional and quite organized while they were hosting two other family reunions, a national sporting event, a national battleship crew reunion and let's not mention that JazzFest was being held 1 block away. Rhoda, CJ(banquet captain) and Louis(banquet services) were FANTASTIC!!!!!!! Oh, and the FOOD for our banquet was great.
July 27, 2012
Rated 4 out of 5 by C2L1 A bit tired
The rooms and general facilities need updating. The public areas (elevators, wooden trim, walls etc.) need touch up paint or minor repair. The tent type covering over the patio outside the restaurant is full of cigarette burn holes and should be replaced. The lounge on the 10th floor breakfast bar has fewer offerings than the standard fare at lower priced Inns.
The shining star and saving grace is the friendly and accommodating staff. From front desk, to guest services, wait staff and bar personnel are attentive, eager to engage conversation and make one feel at home and provide advice on activities and close by amenities. These front-line folks all excelled. This is the draw that brings one back time and again. Great job and thanks.
October 3, 2013
Rated 1 out of 5 by REDLOB Bad stay,staff don't care about there guess
I was there at your hotel on Saturday,the stay was awful and the staff did not care especially the assistant front office mgr. I had ants in my room and nothing was done I went to the front desk, the guy Jason gave my a coupon for continental breakfast,when I sat down no came over to greet me and I asked for a waffle and never got it. I went back to the front desk and asked for mgr on duty and the lady said she was the asst FOM, she looked tired,exhausted,and did not care about the situation. Although my company was paying for my stay I was not treated like a guest. I will not come back,and if she was the mgr she has no people skills.so not only I had ants that got on my food but I did not feel welcome and I will not be back there.....
May 6, 2013
Rated 5 out of 5 by ProudFather Graduation
I have stayed at the Sheraton a number of times, and each and every time I've had a wonderful experience. I love the proximity and what the surrounding area has to offer.
June 15, 2014
Rated 2 out of 5 by Winnilady Needs an update
The hotel is in a great location with a good overall staff but it is in need of some work. Some of the negatives were dirty sheets, counters that were not cleaned, filthy tub floor and very worn rugs. The furniture in the room was a mix and match theme. It was impossible not to hear each and every door as it slammed shut. In the pool area there were bird droppings on the chaise loungers that were not cleaned up the four days I was there.
May 19, 2014
Rated 3 out of 5 by needagoodnightssleep Need a good nights sleep
The hotel has some excellent people. Ronnie on the concierge level and Kristin at the front desk make the stay better. Unfortunately they are correcting problems.
During a heat wave the hotels air conditioning didn't work. It went out on a friday night with the outside temperature in the nineties. They didn't fix it until 7:30 AM when somebody came to work.
The next night was the same but cooler outside. Engineering said it was working but it wasn't.
Being placed on the Concierge level as a business traveler didn't help as the rooms net to me must have had families of six. With loud families at midnight and kids running in the hall at 7AM.
Worst of all calls to the GM went unanswered. Not sure who was running the hotel but it wasn't smooth
July 22, 2013
Rated 2 out of 5 by PaterP this hotel is cheap!
Though the hotel's location was beautiful, the hotel was not. Paying almost $200.00 a night and then having to pay extra for internet access at $9.95 for 24 hrs was ridiculous. People walking in off the street were able to access free internet by sitting in the hotel's lobby. But people paying to stay there were not offered this courtesy in their rooms. Two bottles of water left in the room with a large sign that says "thirsty", but in very small print, one says "complimentary" and the other $2.50. You could choose to have your sheets changed each day or not. I chose to have my changed, but they were not. I was given one roll of toilet paper the first day and no extra rolls. I ran out the last morning and was forced to use tissues instead.
November 11, 2012
Rated 1 out of 5 by tah60 Hotel room next to elevator
This hotel room was discounted through AAA and Sheraton hasn't let me down in the past so I didn't question it. The room was very nice, big and clean but right next to the storage closet and the elevator and was very noisy. I didn't sleep at all the entire night due to the noise. I went to say something the next morning at the front desk but they were so busy with other check outs that I just left and not a happy customer. If you are staying at the Sheraton in Norfolk, make sure your room isn't by the elevator on or next to the storage closet.
October 22, 2013
Rated 5 out of 5 by JP73 Outstanding treatment by entire staff
From the time I started the check-in process to departure time, I was extremely pleased with everyone on staff that I encountered. All were helpful and friendly, appearing ready and willing to go beyond the "call of duty" to assist. I had multiple meals in the restaurant and found the food to be extremely good and reasonably priced. Servers in the restaurant did not disappoint. Parking was not as convenient as I would have liked, since I prefer self-parking. However, I found enjoyment in there being so many attractions within walking distance.
September 27, 2012
Rated 5 out of 5 by Arneda Great Staff
They have the best, check in, Most caring and efficient staff. Nicki checked in my crew and was a pleasure from start to finish. The view from my room is amazing.
June 13, 2014
Rated 5 out of 5 by lynn72 This hotel has it all!
My first stay in a SPG hotel. This hotel was in a fantastic location with many attractions within walking distance. Easy access to the parking garage, comfortable, clean rooms. The staff members were friendly, accommodating and met all requests with a smile...not an easy feat on a Memorial Day weekend.
June 4, 2014
Rated 1 out of 5 by urkidding problems
room 951, paint in bathroom peeling, tub spigot loose in wall, no shampoo or conditioner and one soap in room upon check in, when room cleaned all soaps removed and one replaced, when seated in restaurant we were given no menus, when asked for menus were given only one, no bowls for cereal at breakfast - had to use coffee cup from bar, meeting rooms were overpriced ($475/day), no convenient access to waterfront (through restaurant) no laundry facilities, no courtesy shuttle for airport, room and restroom cramped, iron needed to be cleaned
September 12, 2012
Rated 3 out of 5 by Bosoxron Great location
Great location; friendly, polite, and helpful staff; well-priced. Room was comfortable and spacious, with comfortable beds and pillows and good temperature control. However, it was very shabby. Lounge chair cushion was worn open and stuffing showed through. Other side was fraying and stained. Bathroom door looked chewed up at bottom, hinges were rusty. Fridge angled strangely in corner behind chair. Room needed restoration.
May 18, 2014
Rated 5 out of 5 by DRMartha Wonderful stay, so we booked again!
We stayed at the Sheraton last year for the USS Enterprise 50th Birthday party, so when we learned the date of the USS Enterprise deactivation ceremony in December, we booked EARLY....The club floor was wonderful, as well as the Club Lounge. We have requested to get the same room for our upcoming stay, and have our fingers crossed that we will be able to get that same room.....this will probably be my husband's last visit to Norfolk, and I want him to have a great time, and I'm depending on the staff at the Sheraton to make that happen!!
November 23, 2012
Rated 2 out of 5 by LLC07 This hotel needs work
This hotel needs work. The elevators were dirty every time we stepped in them. Our room had a terrible buzzing noise which only stopped after my husband tinkered with the ac/heat and vents. Guests walking around at 2am isn't the hotel's fault, but the thin walls made it easy for them to wake us up in the middle of the night. Mattresses were incredibly uncomfortable and the pillows were awful and should be replaced with something more sturdy for your neck as these went flat the moment your head touched them. TV remote was broken.
October 21, 2013
Rated 2 out of 5 by Marine123 Hotel Needs Improvement
When entering the hotel for a 2-day conference, the inside of it was very cold; meeting rooms we were in were freezing. Participants had to wear sweaters/light jackets. We asked that the temperature be raised, but the temp. was never raised. The furniture in the my hotel room was dusty/shabby, & bedskirt had stains like spilt coffee on it. When valet brought my car to me when I was leaving, he ran my tire upon curb and marred the tire (I had a witness), then he ran off.
April 21, 2014
Rated 2 out of 5 by 4jazz Just okay
While this is a very old hotel it's has clearly been renovated in recent years. My room however had dust on the furniture. I was harbor side and it was a lovely day when I checked in so I opened the curtains and was about to head out onto the balcony when I noticed a pair of dirty wet socks on the balcony. So gross that I closed the curtains. They were never removed during my stay therefore it is clear that a balcony check was not something my housekeeper did. Considering what other things someone could possibly leave out there, I strongly suggest that housekeeping take a look. The age of the hotel did show in the acoustics in the Waterside room. I went to a social in that room and the noise from conversations was almost unbearable. I found myself having to shout.
April 24, 2013
Rated 2 out of 5 by GMRDC Wireless is Terrible
This was my 3rd visit to this Sheraton; I kept giving the hotel another chance because I've always held Sheraton in high regards. However, the wireless was terrible! I was continually being disconnected every 20-30 minutes on each visit. When I did have access, the speed was very slow and often timed out. On top of that, the room never seemed to be cleaned well. I found prior occupants trash under the bed and behind the trash can. The room was also dusty. All in all, I won't be staying there on my next visit to Norfolk.
July 19, 2013
Rated 5 out of 5 by MAmer Excellent service, Great staff
I reserved 2 rooms for 2 nights - both were very nice - rooms # 1063 & 1065.
From the time I started the check-in process to departure time, I was extremely pleased with everyone of staff that I encountered. All were helpful and friendly, appearing ready and willing to to assist.
The Club Lounge was very nice and well equipped to handle my daily computer needs, Internet and emails. I used the scanner and printer to reply some urgent business emails.
I liked and participated in the " Make A Green Choice" that Rewarded me 500 Starwood Preferred Guest Starpoints® awarded at check out for each night I declined housekeeping services (except day of departure). I was promised to get 2000 points for the 2 rooms and my stay.
My family and guests were also very satisfied.
October 3, 2012
Rated 4 out of 5 by JudyS Business Travel
Nice hotel for my travel to Norfolk.
June 10, 2014
Rated 2 out of 5 by Cherie3933 Stay
The hotel is old and needs updating. Inside the room the bed was needing to be replaced. The toilet didn't work properly. Overall just worn out. Location is great.
June 6, 2014