Rated 4 out of 5 by VeenaMark The View
The View was beautiful the room was so cozy and my Husband and I had a blast. We could see our Ship for our night cruise from our balcony
March 12, 2014
Rated 5 out of 5 by CigarBob Wonderfully appreciative of their Platinum guests
Stayed in late February, 2014. Booked a king room on club floor and was upgraded to a club suite which is huge. This appreciation goes a long way in customer loyalty and I woul dlike to thank the staff and manager of the Sheraton Norfolk for going the extra yard!
February 27, 2014
Rated 3 out of 5 by Elling01 This is not a 4 STAR Hotel
This is a hotel in need of improvements in the guest room department. My headboard had tears in the material. Furniture is old and worn, was not what I expected from Sheraton. I guess it is a 4 star for the lobby and because it is on the water. I've stayed at a 2 1/2 star hotel with better looking rooms than this.
February 23, 2014
Rated 4 out of 5 by TwoTs One beautiful stay!
I was very impressed with this property. From the valet service to the wonderful front desk staff to the fabulous scenic atmosphere of the restaurant and last but not least the absolutely warm and comfortable rooms. I was visiting for a event that turned out to be magical, mainly due to the staff and facility and of course the group responsible for the event. I can't say enough about this facility and it's Sheraton employee family. Thank you for a well above my expectation stay. I will be back.
Ps: one note: I thought the overnight parking fee was a bit overpriced. Therefore I gave an overall review of four stars and not five.
February 10, 2014
Rated 5 out of 5 by Charlotte43 The bed was very comfortable
The room was very nice, it was only missing a microwave and a frig, i think if you're paying that much for a room per night that those comforts should come automatic, other then that our stay was great and we would definitely go back.
December 31, 2013
Rated 5 out of 5 by JACKD7 THE STAFF
Your property is one of the best managed that I have stayed in over the past 5yrs. The staff should be recommended for national award.
January 27, 2014
Rated 5 out of 5 by Abbd Excellent customer service
Great time with my family at this hotel. Excellent customer service from the ladies at the front desk/ladies at the restaurant. Made our stay pleasurable. Rooms were clean and neat. Keep up the good customer service!
January 1, 2014
Rated 5 out of 5 by PJG66 Sheraton Waterside Regular
I travel to Norfolk for business on a regular basis. There is no need for me to stay in any hotel that doesn't have the service or amenities that I need. I always book at the Sheraton Waterside! The Club Floor / Club Lounge are an excellent retreat, and the harbor views are terrific. The staff recognizes my SPG Gold status, which includes complimentary valet parking, and they are always helpful. The restaurant and in-room dining is good, and the proximity to the downtown shops and restaurants allows me to enjoy the evenings in Norfolk.
April 7, 2012