Rated 3.7 out of 5 by 534
Rated 5 out of 5 by RF77 Excellent Stay
I found one of the best assets of your hotel was your staff at the lobby desk. One person made 25 copies for me for my business. I was helped by the staff to move my things to my room and vendor stand. We had to do a lot of going here and there. The person was extremely helpful. I liked the young man who ran the morning buffet and he was very upbeat and friendly. I knocked a coffee over by accident of another table. He took over and made the things appear not to be a problem. Everyone was friendly and polite. Maid service cleaned my room well. If I stay in Norfolk again I will be the Sheraton. Service was outstanding. Thank you.
October 3, 2015
Rated 5 out of 5 by Christine60 The hotel has great features.
The staff was very courteous, responsive, professional, accommodating and friendly. The bed was so comfortable about equal to my bed at home. I loved the duvet - and the bath robe that Sheraton provides to the guests! I definitely enjoyed my two night stay and would book again and certainly recommend. Thanks.
September 28, 2015
Rated 1 out of 5 by disgusted77 disgusted
This Hotel is a black sheep to the Sheraton name.
September 13, 2015
Rated 2 out of 5 by Jessica75 Disappointed
We were extremely disappointed in our stay. We had booked a suite and when we arrived, they did not have a suite for us. They could not explain what happened only that they could provide a regular room. They offered adjoining rooms repeatedly even after I explained that would not work for us. The staff needs to learn to listen to the guest! The only bright spot was your customer service supervisor, Zachary, who went out of his way to try to make our stay better!
September 9, 2015
Rated 5 out of 5 by Kramer222 This hotel has great features
We thoroughly enjoyed our stay at your hotel when we were there for my cousin's wedding aboard "The Spirit of Norfolk". The view from our room was awesome (the picture I took from our balcony of the paddle boat is like a picture of art!) The staff were all friendly, but Ebony Willis was the best!!! Thank you for making the very special occasion even more memorable!!
September 7, 2015
Rated 5 out of 5 by McCollum5 This hotel was great
For the past several years my husband and I have been spending our anniversary at the Sheraton Hotel. Each year they have provided outstanding customer service. The managers and staff have always made our stay enjoyable and relaxing. With the amazing location and awesome staff you cannot go wrong staying at the Sheraton!
July 24, 2015
Rated 5 out of 5 by Dalilama Excellence
Great location, excellent facility, welcoming staff
July 9, 2015
Rated 5 out of 5 by sexybill great experience
i recently spent two very enjoyable days at this hotel while visiting my son who is stationed at the naval base in norfolk. everything was beyond expectations. the location couldn't have been better. everything was within walking distance and the view was wonderful. the restaurant at the hotel was excellent and the service couldn't have been better. our server was a young lady named Mia who took care of our every need with a smile & a great sense of humor. i plan to visit my son again soon and will definitely be returning to the sheraton waterside. by the way she makes a great bloody mary.
June 24, 2015