Rated 2 out of 5 by rockingrk Noisy/rundown hotel
Very disappointed. Walls must be paper thin; people talking in room next door woke me at midnight, 2 AM, 3 AM. Called front desk each time; at 3:30 I told them to move me to another room. Security came to my room and said he could not hear anything; called front desk when I insisted that they move me. Next room was adjacent to elevators; conference attendees very noisy getting off elevators till after midnight. Rooms/lobby need serious updating. No WiFi in rooms. Was charged for Internet even though I asked for Internet as my Lifetime Gold amenity. Fixed at checkout. Self parking is very inconvenient. Long walk in the open. At least it was not raining during my stay. I will not stay here again.
September 23, 2012
Rated 5 out of 5 by Rick911 An Excellent Stay
I stay at the Sheraton when I visit my daughter who goes to ODU. On my travel day to the Sheraton I ate Something that disagreed with me and caused a lot of stomach pain. The next morning I went to the front desk and explained my situation to Katelyn McMahon, the front desk manager. She quickly helped me with changing rooms and also got me a large glass of ginger ale for my stomach. I did not ask for this as she did this on her own. She was really concerned with my issue. I have stayed in four and five stars hotels before and seldom received such personal attention. Also Shawn in the Club Lounge went out of his way to also assist me and my family. As long as the Sheraton has employee's like this, they will be a success and a place where I will always stay.
July 16, 2014
Rated 2 out of 5 by BigBigJim Service Needs Improvement
I made a reservation 10 months ago to attend a family function and when I arrived they gave my room to someone else. They were able to correct the problem but it took over an hour for me to check in. then for my entire stay I had diffucult time getting services becase frontdesk did not set up my CC correctly. There were an experiences that were not so pleasant dealing with night bartender. There was a manager hitting on the person cleanning the room. I found his comments unacceptable. Besides those items the staff was very good.
July 14, 2014
Rated 3 out of 5 by scotdon Average At Best
I stay at this hotel about 5-6 times per year. When I went to breakfast in the concierge lounge there were no scoops for serving cereal, when I pointed that out to the attendant she said there were none in the back and she was not allowed to leave the room to get them. END of discussion. I would have thought she would have been able to call someone to have them brought to the breakfast room. This Sheraton also continues to have the least to offer for breakfast of any SPG property that I stay at. Making this extra disappointing is that it is right in Downtown Norfolk, so many of the people who eat in the concierge lounge for breakfast are US Military personnel who deserve at least some scrambled eggs as an option. $1.00 discount for $13.00 parking fee is a slap in the face to SPG members. If you want to offer free parking or even $5.00 off that is worthwhile, but $1.00 isn't worth the effort to carry in the ticket.
August 15, 2014
Rated 2 out of 5 by ECBW Too many rude customers
No refrigerator so my insulin ruined in ice.
Loud screaming people in hallways.
Wish I would have known the Carribean festival was going on so I could have stayed somewhere else. Too many people.
Staff tried there best but were very understaffed and harrassed by the large groups there.
Were great letting me get out of my last night stay.
August 17, 2014
Rated 3 out of 5 by blake23 poor front desk service
After several visits to this property over the years, I was very disappointed in the check-in service at the front desk. The individual was totally non-communicative, poorly dressed, had no name plate,would not pursue troubles with her computer accepting my charge card, would not respond to the fact that I was overcharged for the room despite my reservation of over one month, refused to check availability of club level rooms,and had absolutely no smile or idea of HOSPITALITY. It was really disappointing after being faithful to Sheraton.
July 7, 2014
Rated 3 out of 5 by Bonnie1352 Mostly nice hotel
We waited more than 30 minutes to be waited on in the restaurant. On Friday night, August 1st we arrived at 9:45 after traveling all day. We later found out that there was 1 chef and 1 waitress for the entire place. If it wasn't for the service by the waitress, we would have left. Please review your procedures for taking care of a full to capacity hotel. Other than that and not being able to print our boarding passes, our stay was nice.
August 6, 2014
Rated 5 out of 5 by Skeeterman20 Great location
Have stayed at this hotel two years in a row now and have loved both stays. My best friend and his wife have already used this hotel on my recommendation and also loved it. Keep up the good work! Turn up the temperature in the meeting rooms a little though they are like meat lockers :-)
August 19, 2014
Rated 1 out of 5 by Chill69 The staff was really nice
My experience with this hotel was not good. I had to change rooms 3 times because the first room was not clean very dusty and hair on the sheets. Second room part of the ceiling in the bathroom fell out above tub, they fixed it then the next morning water began to run from the hole. We used valet and they parked our truck in the bushes which caused some deep scratches. So my experience was not good but the staff was very friendly and helpful.
August 4, 2014
Rated 5 out of 5 by DPrado Front Desk Management was awesome
Kristen the manager who assisted me at front desk she was awesome. she exceeded all customer expectations and was extremely helpful. I would like to recommend her for a raise. she is truly an asset to your organization.
August 21, 2014
Rated 4 out of 5 by kevinumbc1978 great staff, ok hotel
My husband and I stayed here for a night on our way to the outer banks. I am a platinum member and travel quite a bit. The hotel had a great location, rooms were just ok, water pressure was lacking but the size is what I would expect. The staff were just amazing helping me with some work related items and they didn't even hesitate. My biggest issue was the TV. You cannot plug an IPAD or an HDMI cable since they want you to rent their 20 dollar movies. Overall between the staff and location I would come back but they need to update their tvs. On the Battleship Wisonsin is amazing!
November 18, 2013
Rated 4 out of 5 by Jay66 Very Good Stay
As a PLT100, I stay at a lot of hotels. This hotel has always treated me well with friendly service and decent upgrades. This stay I was there for three nights and was upgraded to a cabana room suite overlooking the pool. It was a great room with my own outside area by the pool.
The club lounge there is also good. I'm a fruit guy and they have ample fruit in the AM. The surrounding area has good walking and site seeing paths and it's right downtown. However, it's a little dead down there at night. The overall location is good for work or play... It's a straight shot to the beach, historical sites, and not too far from Williamsburg.
The only thing keeping me from giving this hotel 5 stars is you have to pay for parking. Otherwise, it's a solid facility.
July 3, 2014
Rated 5 out of 5 by Nanaof10 Hats off to terrific customer service.
I was celebrating my birthday and attended a concert on Sunday evening. Upon check-in I asked for an compilmetary up-grade and it was available. I don't remember the associates name, but a big thank you to him. Monday morning I looked at the time wrong for breakfast in clubhouse. When I arrived I realized I had less than 10 minutes before it would close. The associate, Kim, assured me I could sit and enjoy my meal. I didn't want her to have to stay because of my lateness, so I placed food on my tray and took it to my room. Less than 2 minutes later a knock at my door. I left my bowl of fruit. A special thank you for her customer service and friendliness. Both of these employees are an asset to you company.
November 29, 2012
Rated 2 out of 5 by SPG2002 Worst Guest Service ever encountered!!
We booked the hotel for 2 rooms, staying for 3 nights. Requested an adjoining rooms in the Clubroom floor and even called the hotel to confirm if they can accommodate us with adjoining room since we'll be arriving late. The FD person said Yes, that would not be a problem. Arrived at the hotel at night after long drive and given a room that are not even next to each other. When we talked to the Night auditor, he said that there is no record of requesting adjoining room and we should talk to the Manager the next day. Our next room guests were so loud, screaming, playing music, arguing at 3am in the morning. My kids were woken up and scared. The second day (8/16) we came down to the Guest service and ask if we can be moved to the adjoining rooms. The lady in the FD who claimed was the Supervisor stated that she will take care of the adjoining rooms since we have to go out for the day. She mentioned that one of the room next to us will be checking out that day so we can be moved to the adjoining room. We even packed up one of our room to make the move easier. We came back at night, and when trying to get the key to our new room, we were informed that our rooms are still the same, aka no adjoining room. The FD gentleman that night was not only rude, he is confrontational and condescending in respond. Extremely unprofessional, borderline discrimination in respond. We finally able to get a hold of the Night Manager who then moved us to a lower floor with the room next to each other but not adjoining. Bear in mind, we booked the Clubhouse and got downgraded tot a regular room. Throughout my stays as SPG member, this is the first time I have written an unsatisfactory review. I feel that as a loyal member of 12 years, SPG failed to recognized who is their loyal customers and trying to maintain them. We will not come back to this location again.
August 29, 2014
Rated 1 out of 5 by Tristus Dirty Room
My room was absolutely filthy! The carpet looked as if it had not been vacuumed in week or more. The furniture/desk was dusty and the chair was filthy as well. I was covered with hair and dirty spots from food and beverages had been spilt. The cleanliness of the bathroom was just as bad. The floor had dirty spots and hair. The toilet itself was not clean and was very dusty. The tub was even worse as it had a dirty ring and also had hair in it. I had to purchase cleaning supplies to clean before I would use it. In addition, the water in the tub was draining slowly. I had to turn the shower on/off so the tub would not fill up while I was showering. I did make the front desk aware. This was a terrible experience!
June 22, 2013
Rated 5 out of 5 by EyeSki SOFT Conference
Thank you so much for an exceptional conference. This was our 28th year and by many standards our very best yet. The Staff wearing our T shirts and ;your hands on participation including raising money was beyond our expectation.
Norfolk is convenient and we didn't need a car for most activities. Dining was superb in and around the hotel and the conference staff was attentive to our needs. Bravo, Well Done! One minor point, an airport shuttle would be great and a business center for color printing
July 15, 2014
Rated 1 out of 5 by DVC75 WILL NOT STAY HERE EVER AGAIN
Hotel jacked up my rates and refuses to change it. They act like they don't understand what happened. Can't even get anyone to call me back. I booked under one rate. They emailed the receipt and it was a different rate.
Called 5 times. Talked to the billing person twice who claimed she couldn't figure it out and would have a manager call. Never happened. Done with overpriced Sheraton Hotels.
August 5, 2014
Rated 4 out of 5 by Stu68 Nice Hotel
Hotel is in a great location. Able to park the car and walk on foot to most of the area attractions and restaurants. Staff at the front desk was helpful and met our needs. The part that needs improvement is the housekeeping. Besides emptying the trash, making the bed, and replacing towels nothing else was done. Room glasses were not exchanged for new glasses. Glasses that were left from a room service order on Thursday night were still in the room when we checked out on Sunday. Also had to track down a housekeeper and ask for toilet paper because that was not replaced.
September 16, 2012
Rated 5 out of 5 by MrNittPicki Frequent Traveler
This property overall is Excellent & I recommended it for any occasion. The location is excellent directly of the water and central to downtown Norfolk's resturants, activities, and entertainment venues. The valets are professional, courteous and timely retrieving your vehicle. The Staff upon check in are friendly & professional, they quickly recognize my Platinum status and provide to me the services and upgrades that I am entitled even the exclusive Presidential Suite. The rooms are clean, comfortable and smell nice. Overall this place is great.
May 30, 2014
Rated 4 out of 5 by Path Comfortable Stay
We were at Sheraton Norflk for an overnight stay and it was really a memorable experience. The room was spacious and bed was comfortable. I especially liked the soft pillows. However, I felt the common area, the carpet pathway was a bit worn out. The hot breakfast was great with wide variety of options including fresh omelets cooked as per our ingredients in front of us. A pleasant harbor view walkway in the morning was excellent. All the staff members was very helpful and the valet parking option was really convenient as we reach late in the night and it was raining.
September 18, 2012
Rated 5 out of 5 by Nickki40 Great place to stay
I would highly recommend this hotel, great service.
August 19, 2014
Rated 4 out of 5 by 4NightsNjuly Had Big Fun at the Sheraton Waterside
Nice and clean facility, quiet comfortable sleep. Convenient walks to Mall and other tour sites. The in-house restaurant was great. Other than the shortage of hand towels and the lack of a refrigerator in the room being a standard feature, I had no complaints. The location and waterfront views made up for some of the hotel's lack. Add the frige and complimentary breakfast and this would rank "excellent"
July 29, 2014
Rated 4 out of 5 by APB1974 Waitress
I would say that most of the stay was typical, but our morning waitress - Joyce - was amazing! She was helpful, kind, and went out of her way to make our breakfast enjoyable. It was my fiance's birthday and it really made his day! THank you! Aileen
August 11, 2014
Rated 5 out of 5 by teresa60 This hotel is very accommodating and has great features
When looking for a hotel, I always look for the ratings first and then from there my needs. I need a hotel that is first clean and with a comfortable bed. Sheraton was that. The bed, I wish I could have taken home with me. Not only did the bed when first walking into the room look tempting, but it was definitely comfortable as well.
August 4, 2014
Rated 3 out of 5 by angeleyezmel too expensive
The hotel was beautiful but wat too expensive! I have stayed in rooms just as nice that didnt cost near as much! Almost passed out when i found out that parking wasnt even free, wow, nvr heard of such a thing! The cost took away from my vacation. I altho appreciated u allowing my dogs to stay as they are a part of my family. U shldnt claim they r free whn u included thm n my price tho. Overall wld not stay here again bc i can go to oceanfront and do better for the price n dont have to pay to park! The harbor view i was suppose to get wasnt much of a view!
August 23, 2012
Rated 5 out of 5 by LisaLisa A shining example of how a hotel should be run
I simply adore this hotel. Part of me..the selfish part...wants to keep it all to myself. But since I am only a 2-4 time a year visitor, I have to share "my" hotel with others. This is just such a friendly place. I mean, seriously. From the time you check in till the time you depart, you are greeted by name and also made to feel at home. It is a super busy place, always some kind of event going on, whether it be wedding, conference or meeting. But despite how busy it is, the staff doesnt give you that frazzled feel you get in most other places. Well done.
November 4, 2012
Rated 2 out of 5 by Hadbetter1 This hotel has challenges
The hotel had a noise that sounded like grinding that was loud and persistent. First I thought the elevators where making the noise until I found out other folks attending our conference were annoyed by this as well. Parking is off site and inconvenient when raining. Valet is excessive. The food at the hotel was substandard. The breakfast items were extremely greasy, gravy, sausage, and bacon were soaked in grease. The room was not made up until late afternoon when trying to rest. This is by far one of the worst experiences I've had at a Sheraton Hotel.
May 3, 2013
Rated 5 out of 5 by Jane617 Sheraton is a wonderful place to stay!
Iwe enjoyed our stay at the Sheraton! The balcony view was nice and the bed/bedding was so comfortable! We ate at the Sunday breakfast buffet and the food was awesome! From the minute we checked in and until we checked out....the staff was friendly with a happy attitude. We walked to the Norfolk Jazz Festival and walked back to the room!
August 2, 2014
Rated 5 out of 5 by 4wayreunion Family Reunion Outstanding
The hotel and its staff were wonderful. We held our reunion activities there and the staff were more than helpful. The facilities were superb. I can say this honestly, not only was the hotel hosting our function but they were professional and quite organized while they were hosting two other family reunions, a national sporting event, a national battleship crew reunion and let's not mention that JazzFest was being held 1 block away. Rhoda, CJ(banquet captain) and Louis(banquet services) were FANTASTIC!!!!!!! Oh, and the FOOD for our banquet was great.
July 27, 2012
Rated 4 out of 5 by C2L1 A bit tired
The rooms and general facilities need updating. The public areas (elevators, wooden trim, walls etc.) need touch up paint or minor repair. The tent type covering over the patio outside the restaurant is full of cigarette burn holes and should be replaced. The lounge on the 10th floor breakfast bar has fewer offerings than the standard fare at lower priced Inns.
The shining star and saving grace is the friendly and accommodating staff. From front desk, to guest services, wait staff and bar personnel are attentive, eager to engage conversation and make one feel at home and provide advice on activities and close by amenities. These front-line folks all excelled. This is the draw that brings one back time and again. Great job and thanks.
October 3, 2013