Rated 4 out of 5 by Jeff1473 Great Location
Great location on the river. Friendly staff, close to downtown business and attractions. Parking other than valet is a little inconvenient.
Arrived after traveling all night. My room was not ready, but Crystal at the front desk worked her magic and found a room I could check into immediately. Three days later, she saw me again, remembered my name and asked me how I was doing. Great job, Crystal!
April 16, 2013
Rated 4 out of 5 by aliyya nice stay
The hotel had a great locale. The area was quiet and scenic and easily accessible. The food, both in the restaurant and room service, was horrible. The pizza was hard and crispy, and the best suggestion in the restaurant, the scallop dish, tasted cold and bland. The room accomodations, however, was wonderful! The pillows were the most comfy I had ever slept on. Would definitely stay here again!
September 15, 2012
Rated 1 out of 5 by Scooby Extremely Disappointed
This was my first experience staying at this hotel and it was not good. I waited for the hotel shuttle for about 30min and when I called about the status of the shuttle, I was hung up on because the valet told me he wasn't the van driver. I took a cab to the hotel and spoke to a supervisor a even bigger disappointment because of his inability to do his job. I would not recommend this hotel.
February 27, 2013
Rated 3 out of 5 by 1325 room without a view
When we made our reservations, we upgraded to a "harbor view" room. However, when we got to our room (330), we discovered the view was completely obscured by a large tree. No view at all.
May 17, 2014
Rated 5 out of 5 by Cindy97 Waterfront hotel near Town Point Park
Located on the Elizabeth River we enjoyed watching boats go by from our harbor view room. Clean, comfortable room. Nice linens, pillows.
5 minute walk to Waterside and Norfolk's premier Town Point Park. Close to downtown - lots of great restaurants, Chrysler Museum, Chrysler Hall, Ball park, MacArthur Center, Governors School for the Arts, TCC Norfolk campus.
Ferry to Portsmouth nearby.
August 22, 2012
Rated 2 out of 5 by OCEAN2 The Hotel is understaff
At 100% capacity the hotel was woefully understaff. Primarily during the check-in and out process. On Sunday between 12n - 2pm how do you have one person at the desk? With the exception of three people: Mimi in the restaurant, Nikita (spelling) at the front desk and Andrew at the front desk. The Staff appeared dazed, disoriented and devoid of any basic courtesies, i.e good morning, good afternoon etc. I always make it a point to speak to all staff from valet parking attendants to the staff attendants cleaning the room. Very few spoke or even appeared "present". Lastly, for a hotel this size to not have parking on its premises in Virginia borders on insanity. The process of unloading (which must be done quickly) and then taking your car to Dominion for a fee is beyond anything I've ever experienced, except maybe in NYC. I will not stay here nor would I recommend for a large function, i.e. a reunion.
July 30, 2013
Rated 5 out of 5 by KimH16 The experience was very good...
Very nice hotel, met all of our needs, kind and professional staff. Valet parking was a great service and their staff was very helpful. The view from the room was very nice, it overlooked the water, Also, the room was very clean. We came to Norfolk for a family event.. The hotel added to our comfort and ease of getting to and from our events with the downtown location. Thank you.
August 7, 2013
Rated 2 out of 5 by Psydney Stayed here many times - let me down this time
Although I was on the club floor, and I've stayed on many floors and various types of rooms in this hotel, this was by far the worst room and noisiest night. I could hear phone calls and conversations in adjoining rooms and there was "action" in the hall until after 4 AM. Not my best nights sleep.... I will have to carefully consider my dedication to this property in the future.
July 13, 2013
Rated 2 out of 5 by CarlJ Never Again
Was treating my wife a night out for our anniversary. Booked a room on the water and was reassured that the room would be ready for a 1:30 check in. We were catching a dinner cruse at 3:30 and needed the room to get ready. When we arrived, room was not ready and would be another hour or two. could not wait so they had to put us in a room with a wonderful view of the building next-stores roof. The Bathroom toilets seat was broken, there was a sticky substance on the bathroom floor. The sheets on the bed were dirty and the bottom sheet was not even a fitted sheet. They just used the top sheet to cover the mattress so half way trough the night your sleeping on bare mattress. you would figure at $180 a night they could afford the correct sheets on the bed.
They AC unit in the room sounded like it was going to fall apart at any minute.
I would have expected this kind of room at an Econo lodge and not a Sheraton.
May 6, 2013
Rated 5 out of 5 by Lorry1 I couldn't have been happier!!
Clean, comfortable beds, excellent and professional staff. I left behind all my valuable jewelry (gold,diamonds,etc) on the nightstand when I checked out. When I got home 9 hours later, I realized I left it behind. Talk about honesty, the maid returned all my jewelry to the head of housekeeping, who then was able to return it to me. Outstanding service,.....just outstanding!!!!
October 16, 2012
Rated 5 out of 5 by loco38 Wonderful location
Great shopping nearby; our room had a balcony overlooking the water; dinner cruise on the Spirit of Norfolk was great and many other sites to see. Would recommend this hotel to anyone.
May 13, 2014
Rated 5 out of 5 by WrestlingMom2014 Very nice hotel
This hotel what nice, clean and friendly.
May 27, 2014
Rated 5 out of 5 by LOUIE Hotel easily accomodated our large group.
We enjoyed the Wisc. Reunion. The layout of the Hotel made it easy for everyone to enjoy all the functions.
Staff in all areas went out of their way to make all of us comfortable.
Our only small complaint was that there was not a small fridge in the room. Not a big deal but we did miss not having one.Thanks for making this Reunion a huge success. Mr. & Mrs. L.J. Fourney
July 25, 2012
Rated 1 out of 5 by Norfolksheratonstunk Terrible Experience
One of the worse Starwood properties I've stayed at.
1. Dinner at the hotel restaurant - service was slow. Waiter was clueless, and the crab mac & cheese tasted like cardboard.
2. No wifi available in the guest room. Only Internet access was via an Ethernet cable plug, which was not located anywhere near the desk. Where was the port? Why behind the bed, of course!
May 26, 2012
Rated 5 out of 5 by Lonnie27 This hotel is centrally located
The view was beautiful from the balcony. The beds are so comfortable, you don't want to get up!
May 20, 2014
Rated 4 out of 5 by MRDAN5052 EXCELLENT STAFF
We stayed at this hotel for a competitive dance convention, Hollywood Vibe. The rooms were a bit dated but very clean. The staff at the desk was fantastic as well as housekeeping. We will definitely return!
May 5, 2014
Rated 3 out of 5 by scotdon OK -
No eggs or breakfast sandwiches in the Hospitality Suite - Breakfast is growing very weak here.
Everything at this hotel is OK but nothing is exceptional.
$12 to self park is unacceptable in my opinion for Platinum SPG -
May 2, 2014
Rated 3 out of 5 by gusr Rooms are fine...but view needs to be disclosed
The renovated rooms are nice for the price. But the bathroom was missing a drain plug in both the sink and tub. But our 'Deluxe Harbor View' on the Club level was looking an industrial ship yard and crane...not exactly a premium view. Also, the club itself was nice but the breakfast was a joke. Cold microwave biscuit, toast and fruit. The staff was very friendly.
March 25, 2013
Rated 2 out of 5 by sfm36 Needs improvement
Overnight stay when traveling south. One night was enough. Not the cleanest sheraton. First room smelled like an ashtray although establishment is smoke free. Second room found empty liquor bottle under bed. Staff average but do not recognize spg guests. Would not stay here again although restaurant was good with pleasant service. The location is the best part.
July 28, 2012
Rated 3 out of 5 by paula great view bad baths
Very uncomfortable beds and didn't have hot water for our showers in the morning. The staff, especially the restaurant staff were very sweet and pleasant. Great views of the waterfront which was the main reason we stayed there. The beds were too soft for good sleeping, (used to our temperpedic mattresses). No breakfast room service offered on Sunday morning.
February 18, 2013
Rated 5 out of 5 by lexi charge of internet and drink charges in bar
I was shocked when there was a $9.95 per day charge for the internet. My husband and I do alot of traveling and have never been charged an internet fee. Thankfully the desk clerk took the charge off after I complained. My husband and I thought the drink charges in the bar area were quite high, which caused us to go to another restaurant for lunch and dinner.
April 29, 2013
Rated 3 out of 5 by Omega Maintenance Staff Unavailable
I was unable to get my television programmed for the satallite channels. After about eight or more calls/attempts efforts went unsuccessful. On the ftrst attempt a security officer was sent to fix the problem. On the next attempt a maintenance man came and still was unsuccessful only never to return or call and inform me if the matter would be resolved.
April 1, 2013
Rated 5 out of 5 by Teachasaurus Hotel went above and beyond expectations
We stayed on the 10th floor (club floor) and had dinner in the City Dock restaurant both nights. Our city-view room was spacious, clean and comfortable. The club room was warm and friendly, with a great ocean view and nice breakfasts both days and some great appetizers at Happy Hour. The only thing we were a little confused about was there was no adult beveridges offered to us at the Happy Hour -- we probably would have bought one or two. Our favorite feature was the City Dock Restaurant. Hotel restaurants typically are pretty boring, but this was an exception. The service was excellent, and the food was delicious. We tried a variety of seafood. The she-crab soup was some of the best soup we've ever tasted. Our stay was on a rainy weekend, so we felt lucky to be able just to walk downstairs and have a terrific dinner. All in all, a great weekend getaway experience that exceeded our expectations for comfort, beauty, and great dining.
February 25, 2013
Rated 5 out of 5 by Starwoodandwill Best Kept Secret
Staying at the Sheraton Norfolk is always a memorable experience. The Harbor View rooms are one of the best views in Virginia. It is a hotel that will excite and relax you at the same time! It has some of the most friendly staff of any hotel. We stay there and love exploring the historic districts of Norfolk or the short and easy drive to the Beaches.
August 29, 2012
Rated 5 out of 5 by dunn1 GREAT LOCATION TERRIBLE CLEANING SERVICES
I love this hotel. but when the house keeping came in to clean on the days I was there, (I stayed for 4 days) they made the bed but didn't remove the trash from the room, they didn't remove the dirty towels from the bathroom floor. When I spoke to the front desk they didn't rectify the situation.Other than that the stay was comfortable and enjoyable.
December 3, 2012
Rated 2 out of 5 by JDmechE Slow front desk
There was only 2 people in front of me when I arrived at the hotel at 1130pm. It took over 45 minutes till they got to me. Then the access card did not work after trying to program it 2 times and had to have the hotel's engineer let us in using his master key. Customer service could improve. At least the bed was comfortable and the room was clean.
July 6, 2013
Rated 5 out of 5 by TE323 A Nice Getaway
We came to Norfolk to go to the Harrison Opera House and take in the sights of Norfolk. The room was very nice, and the harbor view was excellent. The bed with its soft, plush linens was especially comfortable. The buffet breakfast was just right. The hotel is well located for the restaurants on Granby Street, art galleries, and the Opera House.
May 13, 2013
Rated 4 out of 5 by MDCARP Wedding Weekend
We were very pleased with our 2-night stay at the Sheraton Waterside. Our request for a harbor view was granted as our room was on the upper floor with a balcony. Check-in went very smoothly. Staff throughout the hotel were very cheerful and helpful. The concierge quickly found a shuttle to take us in town for dinner and recommended a great seafood restaurant. The room was spotless, bed very comfortable, bath rather tight but clean. We were a little worried that our room was off of the 9th floor elevator lobby; however, we never heard any commotion nor was our sleep ever interrupted by noise. As a retired military member, I was provided a nice discount; and my wife and I received vouchers for the continental breakfast each morning. We upgraded to the buffet for a few dollars more. Although the pool looked very refreshing, we did not have time to enjoy it. We did get to watch a spectacular storm come into the harbor - better than fireworks!
July 5, 2012
Rated 5 out of 5 by Gee52 This Hotel Has A Customer For Life!
From the moment I drove up and was warmly greeted and assisted by the parking attendants, to the very efficient checkout process, this kind of pampering was exactly what I needed. I was extremely tired upon arrival, needed a change in accommodations, and those at the front desk quickly took care of everything! I will definitely stay here again!
February 18, 2013
Rated 1 out of 5 by Jonathan28 Unsatisfactory
I was sincerely dissapointed with the accomodations at this Sheraton. The room walls contained spackled and plaster, as well as unpainted (I have pictures, management please contact me). The coffee machine was not working, and it took the staff nearly an hour to provide me with another one. This has been the worst Sheraton I have encountered.
January 20, 2013