Rated 3 out of 5 by lupe Disappointing
We requested an upgrade to 10th floor. The room was dusty and the bathroom was dirty. We were moved across the hall. This room was a little cleaner. But, the mattress sagged on the left side.
The lights in the bathroom can use a lower wattage bulb. It is too bright and blinding especially at night.
The club food was more like what is available in lower grade hotels.
September 27, 2013
Rated 2 out of 5 by RetAFVet Attention to Detail
I booked the hotel for the Memorial Day weekend. I have stayed at other Sheraton hotels before and have been very satisfied. This is normally a good brand and reasonably priced but, the Norfolk Waterside property left me sorely disappointed. Everything about room was fine on check-in. On day two of our stay we returned to the hotel around 10pm and the room had not been cleaned, nor had linen or towels been replaced. The morning that we decided to have breakfast at the hotel restaurant, the place setting...specifically the glasses, were disgusting. I wish that I had a picture of it so that I could post it with this review. You could tell that someone had drunk out of it, there was a ring of what looked like donut glaze on the lip of the glass and possibly on the linen napkin as well. We went out for the day and again returned to a room that had not been cleaned. This was the second time and second day that we had to call down for service. I was not happy. It's the little things sometimes that can make a stay good or bad, and this was just unacceptable. Overall, great location and a nice view but...attention to detail, or rather lack there of made this a not so great stay.
May 29, 2014
Rated 1 out of 5 by ARoomwithoutAView Sheraton Waterside Norfolk
I booked a room with the water view and paid extra when checking in I was told that all the rooms have been assigned and in return I received a room with a view of the back and dumpsters. The front staff was not very accommodating. I called for extra towels, took over an hour to receive after calling again. The overall experience with the hotel was okay.
May 19, 2013
Rated 3 out of 5 by Jefferson35 Tub is not draining!
I was showering and the water in the tub is not draining! I thought i booked myself a suite! But i was placed in a standard room. The bathroom were really small. The continental breakfast were terrible, there was no food and the coffe machine was messed up. FD comp us with a $30 but it was terrible, I would expect something better than this one!
May 21, 2012
Rated 5 out of 5 by Kem999 Clean & Quiet
The room was very clean & very quiet. The buffet breakfast we had in the restaurant was wonderful with great service(lots of choices).
We have stayed here 6 times in the past 3 years & this stay was by far the best. The new management has made changes that really make this fine hotel special.
December 23, 2013
Rated 2 out of 5 by gene1970 Good Location - Housekeeping Needs Help
The hotel was in a good location, we had 9 rooms reserved. Valet was great. However, almost all the rooms were very dirty with hair on towels, stained sheets and overall extremely dirty rooms. Our entire group commented on this.
Hope you can work on housekeeping.
May 26, 2014
Rated 2 out of 5 by Winnilady Needs an update
The hotel is in a great location with a good overall staff but it is in need of some work. Some of the negatives were dirty sheets, counters that were not cleaned, filthy tub floor and very worn rugs. The furniture in the room was a mix and match theme. It was impossible not to hear each and every door as it slammed shut. In the pool area there were bird droppings on the chaise loungers that were not cleaned up the four days I was there.
May 19, 2014
Rated 2 out of 5 by GChambers This is a Sheraton???
Wow where do I start... Pros: Location Cons: Painfully slow check-in due to lack of desk clerks and no management visible; guest rooms not ready on time (it was 10pm and had to wait an hour for a clean room); valet parking is $22 per day SURPRISE!!! If you want to walk 2 blocks away you can self park for $8 what a deal! a/c in room kept it barely cool enough to stay in room and I was in the prestigious 10th floor... ummm yeah; 10th floor "suite" not worth the money no fridge, small tv, very blah... can do much better in a regular room at most other major chains; 10th floor breakfast was a joke... completely understaffed and little available to eat. Lady working the breakfast room did not have a clue as she was busy replenishing the coffee cream while there was nothing to eat and a room full of pretty upset people (I paid extra for this???); everytime I walked past the front desk it was basically pandamonium with no management in site... long lines full of upset people.
July 5, 2012
Rated 2 out of 5 by Tania43 Hotel needs a face lift
The hotel was very dated definitely needed a face lift. Furniture and lighting was in poor shape and it was ripped and looked very old. I didn't feel safe because the balcony didn't offer the security as stated on the door itself only one lock worked. I called the day I got there and asked for someone to come take a look and this was never corrected nor did the hotel staff provide an update as it relates to status In addition my managers room was not even addressed by cleaning staff his bed wasn't made while we were out of hotel. Very disappointed with the hotel itself and the cleanliness.
April 23, 2014
Rated 2 out of 5 by Dee50 Hotel dirty, staff unfriendly
The room was not very clean. It was dusty and there was something in the toilet when I checked in. The housekeeping staff were unfriendly and did not smile or greet when I walked by. The staff at the desk when I checked in were OK, but not up to the standards that I would expect. Not impressed at all!
September 23, 2013
Rated 4 out of 5 by Mil247Traveller GOOD AND BAD: ROOM FOR IMPROVEMENT
The hotel is quite nice. Although arriving around midnight, I was greeted by a parking attendant who offered valet parking. I stayed at the 10th flr, which is normally reserved for their preferred members, it has a very nice view of the waterfront. I did not know there was a separate snack/breakfast room in that floor until the last day, as the hotel front desk did not mention it when I checked in.
The only two things that disappoint are 1: There is no WiFi in the rooms- the ethernet cable and wired connection does not work at times. 2: Even though the toilet/bath is upgraded with cabinets/storage- the hotel skimped on the commode, using a small rounded type instead of the elongated type- which is too small for comfort.
Breakfast area has great view, breakfast is adequate but food tastes bland- could be better. For govt/mil travellers: The hotel govt rate is higher that what is allowed in DTS, either pay out of pocket or get authorization from your supervisor/ chain of command.
May 7, 2012
Rated 5 out of 5 by Jacksonville74 Waterside upholds excellent standards of Starwood
Waterside is located in an area of restaurants, shopping, and tours on Navy ships. Very pleasant! Staff is VERY helpful -- especially with personal request we made. Only one problem -- wi-fi in the rooms. Internet in the lobby was sketchy at best and not convenient. Today's guests travel with laptops!
September 25, 2012
Rated 2 out of 5 by nyc44 Dissappointed
I was dissappointed with the hotel. It was quite noisey--people opening and closing doors all night. I am a sound sleeper but it was very loud. I also had big problems with my key. I had to go to the desk 3 times to get it reset--very annoying and time consuming. The parking was too far away.
July 2, 2013
Rated 5 out of 5 by JACKD7 THE STAFF
Your property is one of the best managed that I have stayed in over the past 5yrs. The staff should be recommended for national award.
January 27, 2014
Rated 5 out of 5 by DD701 Excellent setting and location
We were there for a Navy reunion. Excellent location and great view of the river activity. Good value for the high quality of the facility. Very clean and polite staff.
The only negative is the lack of cordial and prompt service and price of food in the dining room for breakfast.
October 6, 2013
Rated 5 out of 5 by king1018 Perfect Stay
The stay was wonderful, the access to the Club Lodge, the friendliness of the staff, and ease to downtown. The hotel was wonderful and met our expectations.
January 20, 2014
Rated 5 out of 5 by Travler111 Room Comfort!
I love staying at this property!!! The staff is always great and my room is always clean and quiet. I am grateful for a restful stay and sound sleep in Norfolk. Thank You !!!!
January 14, 2014
Rated 1 out of 5 by SteveAJGKDH Not worth the money
We had to pay to park, pay for internet service and pay for breakfast after we already spent alot of money on the room. I will never stay here again as I can spend less money somewhere else and get everything included and the room, staff and cleanliness will be the same.
August 12, 2013
Rated 1 out of 5 by RaleighNC lovely facility, great staff and view of harbor
had a view on the harbor side on an upper floor and really enjoyed the view. got immediate recognition of gold status as starwood member. very friendly staff. lovely clean room. very welcoming of my small, friendly dog. cannot say anything but lovely stay in every way.
January 14, 2013
Rated 5 out of 5 by Starwoodandwill Location,Location,Location....and Great Service!
You can't beat the location of this hotel for a wonderful family getaway! It's right on the harbor which means plenty of boat and ship watching, close to great restaurants museums and historic Ghent district. What makes it so wonderful thought is the friendly staff!
June 3, 2013
Rated 5 out of 5 by hudsonty Impeccable Service
This hotel is certainly beautiful, well maintained, and spotlessly clean, but what makes it stand out is the staff. Every employee was friendly and helpful. This property is the definition of hospitality.
December 13, 2013
Rated 5 out of 5 by CFaze Peaceful waterfront stay
My boyfriend and I enjoyed a peaceful stay at Sheraton Norfolk. The view from the balcony was remarkable, and the comfort of the room was great -- spacious, clean, private. Also, the room service was phenomenal -- especially the biscuits & gravy spread. :-)
November 30, 2011
Rated 3 out of 5 by Bosoxron Great location
Great location; friendly, polite, and helpful staff; well-priced. Room was comfortable and spacious, with comfortable beds and pillows and good temperature control. However, it was very shabby. Lounge chair cushion was worn open and stuffing showed through. Other side was fraying and stained. Bathroom door looked chewed up at bottom, hinges were rusty. Fridge angled strangely in corner behind chair. Room needed restoration.
May 18, 2014
Rated 5 out of 5 by WrestlingMom2014 Very nice hotel
This hotel what nice, clean and friendly.
May 27, 2014
Rated 4 out of 5 by 12suxeed More than expected
Stayed at this hotel on Memorial Day Weekend 2011. Enjoyed the stay and amenities. Loved the location, by the water. Plenty to do: Naval Museum, Harbor tours, ferry, mall, dinner cruises, etc... Not far fromVA. Beach or Williamsburg,
January 31, 2012
Rated 5 out of 5 by happy Perfect River View
I enjoyed my stay at the Norfolk Sheraton. The staff was great and very helpful. Kudos to all of the restaurant staff...I had the buffet breakfast ...it was outstanding and the service was great! I would recommend...
June 10, 2013
Rated 5 out of 5 by Jan7 Accommodating Hotel!!
Relaxing and well furnished accommodations. Staff was very friendly and helpful in meeting our needs - providing additional information over and beyond answering the initial question. Very enjoyable stay!!
September 9, 2013
Rated 1 out of 5 by jhenrysr Won't stay here again
The front desk staff was rude and disrespectful, hotel service was very slow. Hotel rooms didn't have free internet service. Hotel room next door was very loud, hall way noise was very loud as well
July 8, 2013
Rated 2 out of 5 by KK42 missing features
There was no in room refrigerator, nor safe nor was there a fan in the bathroom. Not major faults, but certainly generally accepted features that should have been present.
July 15, 2013
Rated 5 out of 5 by biggak very pleasant
very pleasant stay. The room was nice. no issues with the staff. and the food was a delight.
December 15, 2013