Rated 5 out of 5 by HungryandBusey Good Food
I have stayed here over the years regularly and I appreciate something nice to eat at the end of what are sometimes long days. This Sheraton has really turned around the restaurant over the past year, and I have no reason to look anywhere else once I check in to pleasantly end my day.
August 24, 2013
Rated 3 out of 5 by jackie000 This hotel is water front
Room had several maintenance issues upon check in:
toilet seat had to be replaced
toilet ball and chain had to be replaced
one telephone was unconnected
wall thermostat cabinet was hanging off the wall and I could not adjust
Toilet had to be flushed when we entered the room at check in
June 24, 2013
Rated 5 out of 5 by NYMIZZP SHEARTON NORFOLK WATERSIDE HOTEL
Each time I go to Norfolk and stay at this hotel it is like coming home. Everyone there are so professional (kitchen staff, hostess, front desk, ALL) and very responsive. This hotel is and will always be my GO TO hotel when visiting Norfolk for business or pleasure :-) :-) :-)
October 28, 2013
Rated 2 out of 5 by itcmac0525 NO Air Conditioner
Stayed 2 days over July 4th, A/C barely worked. Went to Front Desk after 1st night and was told was problem over the whole hotel ,they had it resolved. Well 2nd day was worst not better, and top it off when I went to call for valet to bring car around, the phone in room didn't work.
July 7, 2013
Rated 2 out of 5 by MBEE Dirty Bathrooms and Unconcerned Staff
I had two issues with this hotel stay. The first issue was the cleanliness of the bathroom, specifically the floor tile. The tile grout was filthy, black, and disgusting. Black is not the intended color as the tile along the wall where there was no traffic was white and clean. PLEASE CLEAN THE TILE GROUT!
The second issue I had was the loud music from a wedding reception. At around 10:30 my wife and I were trying to get some sleep and even though we were on the 8th floor the pounding music kept us wide awake. When I called the front desk to find out how late the music was going to go and to see if they could do anything about turning down the volume, I was told, quote, "I would be surprised if you could hear the music from the reception all the way up on the 8th floor." I assured the front desk staff that I could, indeed, hear the music and it was a loud thumping that was preventing us from sleeping. Their response was well, I guess we could move you to another room but it wouldn't help. Basically, too bad!
May 28, 2013
Rated 4 out of 5 by John37 good location an dservice
good location near all downtown area events. Room very comfortable. Stayed on club floor. Breakfast disappointing. No cold cereal; bagels, rolls somewhat soggy;
Limited fruit selection; egg sandwiches not very appealing.. Otherwise very comfortable hotel. Fitness center fine.
April 1, 2013
Rated 4 out of 5 by RIQUEENB Wonderful experience
The check-in staff was so very helpful, even asking if I wanted a balcony room. The room ws great and had a frig and microwave, which was not there last year when I stayed, but was greatly appreciated. Expect to walk to garage, perhaps they should consider a covered walkway.
December 25, 2012
Rated 4 out of 5 by jfg93 Avery good hotel, a terrible restaurant
Again and again, I mention how good is the hotel and how bad is the restaurant. It is even getting worst and I thought it was not possible.
February 15, 2014
Rated 5 out of 5 by Bhar62 The friendliest staff!!!!!
What a wonderful experience! The staff checking in and out were very friendly and timely. The breakfast staff always went above and beyond!!!! I was even asked in such a friendly sincere voice by one of the cleaning staff if my room was satisfctory -- how refreshing!!!!!
July 18, 2013
Rated 4 out of 5 Not enough info
I was not totaly info by the front desk on what my Wife and I had expected for the 10 Floor until the morning we where checking out. It was disapointing to find out these things were available after or on about checkout time. Would Recommend but info He/She on the Goodys
October 15, 2012
Rated 5 out of 5 by joeshelnjoel Club level room
Club level room was very comfortable.The staff was helpful and friendly.My wife joking replied ,"short of staying in the Presidential Suite" it would have been nice to have bubble bath offered with the soaps and shampoos.We really did enjoy ourselves,thank you.
September 23, 2013
Rated 3 out of 5 by Mobilehabib Expected more
TV in room was not working correctly it would shut off and on by itself. The food in restaurant lobby was overpriced and the room service forgot part of my order. The phone in room didn't work properly so I had to walk all the way down to get the rest of my order.
February 9, 2013
Rated 4 out of 5 by MrRoberts I love staying here
The only issues I have is that I thing wi-fi and a basic breakfast should be included with a nights stay at no extra charge. For Sochi a nice hotel, these additions would tale it over the top and Ms. Paul was outstanding, making my entire family feel at home.
August 25, 2013
Rated 5 out of 5 by Rummer010 Great Location!
First time to stay at a Sheraton in a long time. Hotel staff was helpful and friendly. The room was clean though would have loved to have been given one on a higher floor facing the river - very nice view! Regardless, bed was comforatable - love the linens!
August 23, 2012
Rated 5 out of 5 by jschluet Perfect Place
I came to Norfolk on business, and this was the perfect location to stay. The area has a lot of character, and it is in a great location. The staff was great, the room was comfortable and clean, and it was everything I could ask for on my overnight stay.
July 17, 2012
Rated 4 out of 5 by Murphy45 Security in the fitness room
While working out in the evening, a group of teen agers came into the fitness room and started playing on the equipment. This is the second time this has happened to me in the past 3 months. I question the safety and security of the fitness room.
October 18, 2013
Rated 3 out of 5 by MMMMP Bring an alarm
The hotel is very clean and the staff was nice. However, BRING AN ALARM. My wake up call never came. When I brought this to the front desks attention they didn't seem very concerned, however I was late to my meeting - the whole reason I came to Norfolk.
October 20, 2012
Rated 5 out of 5 by shack12 Everything at the hotel was beautiful
Registration went very smoothly, the staff was excellent the room was clean, the linen was clean and crisp which made me feel that I could lay on the comforter, and that's a big deal. I would recommend this hotel and plan to stay again on my next trip.
July 25, 2012
Rated 5 out of 5 by pburns Clean, comfortable, quiet
Easy check-in process, quiet hotel, good night sleep. all that I wanted. I ate in the Hotel (waterside) the first night and then the outback right next door the next evening.. Close to everything I needed and as I said earlier, a good night sleep.
September 23, 2013
Rated 5 out of 5 by Tay12 Extremely Friendly
Everyone at the hotel was extremely friendly. From the people at the front desk to the maintainers. All hotel staff had a contagious smile on their face and always acknowledged our presence. My friend and I couldn't get over how genuine everyone was!
August 22, 2012
Rated 5 out of 5 by Hippie57 Chief HR Officer
The room was great and everything in the hotel was very nice. Couple of small concerns: day of departure, housecleaning walked in the room at 9am without knocking first. Did not like that and informed him that we had a 2pm check out.
November 12, 2013
Rated 5 out of 5 by Kenmarsam Great location!
This hotel is a great location. With the ferry, the naticus/uss Wisconsin battleship/habor cruise within walking distance this was perfect for our needs. The staff was great and the beds were very comfortable. The big plus is the waterside view.
November 2, 2012
Rated 4 out of 5 by Crackerjack1 Maintenance Issues
The room was clean but the bathroom needs maintenance. The plunger in the sink was broken and the sink would not hold water. The handle on the shower fell off during use. It was clear that these items had not been checked for some time!
October 22, 2013
Rated 5 out of 5 Was Wonderful!!
I had a great stay, the room was Really Clean, Nice and Most Comfortable Bed! The views were great. I stayed on the 9th floor in the preferred level and was quite happy with my weekend stay. I would definately stay there again in a heartbeat.
August 22, 2012
Rated 2 out of 5 by FrequentStay No hot water
I was forced to wash up in cold water both mornings. I let the water run 25 minutes my second night but the water never got hot.
As per usual the hotel refused to give me the 500 SPG points it promises for opting out on the mid-stay laundry.
February 25, 2013
Rated 4 out of 5 by mrwrite Location, Location, & Quality
Being in the right place at the right time does matter. That's why I always stay here during business trips to Norfolk. Easy exercise paths along the water, restaurants just blocks away, and a staff that really knows how the share the love.
April 26, 2013
Rated 3 out of 5 by Terrence great stay!
Enjoyed the stay! Front staff was great and friendly although was charged a $4.79 for a movie i did not order and was not in the room at the time...it would have been nice to know if available to have movie access blocked during the stay.
May 13, 2013
Rated 5 out of 5 The hotel is well planned.
I love everything about the hotel ,my family don't want to leave the hotel,my family next vaccination will be use in the hotel.I recommend the hotel for any occasions because the hotel is well planned with great equipment and features .
August 1, 2012
Rated 5 out of 5 by mushroom Peaceful and relaxing
The Sherton Norfolk Waterside was a delightful experience. The staff was welcoming, check in quick and efficent, everything clean and fresh, and although I was working it was a relaxing experience overall. Harbor view was a great bonus!
August 10, 2012
Rated 5 out of 5 by Skphap Great Hotel on the Waterfront
Hotel completely met our needs. Staff was wonderful. Made our stay in Norfolk so enjoyable. You can easily walk to everything you want to do in Norfolk and its so convenient to travel to Virginia Beach for a day while staying here.
August 3, 2013