Sheraton Norfolk Waterside Hotel

  • 777 Waterside Drive
  • Norfolk,
  • Virginie
  • 23510
  • États-Unis
  • Carte

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Les hôtes doivent avoir au moins 21 ans et présenter une pièce d'identité avec photo pour réserver une chambre.

Rated 3.7 out of 5 by 486 reviewers.
Rated 4 out of 5 by Great views and great staff Everything was great except the Wifi. It was too slow. It took me over 30 minutes to print one boarding pass. June 12, 2013
Rated 5 out of 5 by Best place to stay Glad the AAP chose your hotel. It was a great experience. Staff were always helpful, will definitely return July 15, 2013
Rated 4 out of 5 by Location Good location, friendly service and clean rooms. Should look into free internet and better parking options, August 20, 2012
Rated 5 out of 5 by Excellent The facilities were very nice. The room was clean. The staff was great and met every request without delay. November 14, 2012
Rated 4 out of 5 by Norfolk Sheraton All was good - need to focus on recycling some of the more dented furniture to keep up - ditto on sheers July 25, 2012
Rated 2 out of 5 by hotel stay The room smell like Mold. I address the concern with the front desk and they act like they didn't care. July 8, 2013
Rated 5 out of 5 by VERY NICE Booked with points very nice experience. Staff very pleasant . Rooms very clean & bed very comfortable. March 11, 2013
Rated 1 out of 5 by Nightmare I decided to take my children and a friend to this Hotel for the Fireworks display at the harbor. My nightmare began when I made my reservation over the phone and was assigned a "city view" room when I requested a "harbor view" room. When I called back to advise reservations that there was a mistake, they said, no problem, we will make the necessary changes. Because it is prepay, your account might be debited but it will be refunded. No problem...except that I have spoken with numerous people via phone and in person at the hotel upon check-in that have all indicated that the funds have been credited back to my account and guess what...its been a week and the funds are no where to be seen. As for the hotel, the room was slightly small however, it did truly have an amazing view. It was on the "hot" side even with the thermostat set on 60, it still never cooled off. There were NO towels at the pool for at least an hour and a half, and the beverages were terrible. We decided to try the restaurant for dinner...big mistake, we waited for 15 minutes to be seated (the restaurant was 1/2 empty) and the food was awful. Needless to say, we will not be returning anytime in the near future!!! July 5, 2013
Rated 5 out of 5 by Fantastic hotel! Great staff members. Hotel is only 20 minutes from the Virginia Beach Oceanfront. We will be back. August 30, 2013
Rated 5 out of 5 by This hotel is in great location Hotel was in perfect location in downtown Norfolk. Staff was friendly and assisted me in all needs. November 8, 2012
Rated 4 out of 5 by Great Conference Location I attended with a conference group of about 300 persons and the facility and staff met our needs. April 24, 2013
Rated 3 out of 5 by pool area lacking in terms of cleanliness. no towels even after walking to the front desk to request them. August 29, 2012
Rated 5 out of 5 by Location! We only stayed for one night. Everything went VERY well! We'll definitely return in the future. May 28, 2013
Rated 4 out of 5 by This is a fine hotel The hotel has met my expectations and they did a fine job. The catered food was a strong plus! June 10, 2013
Rated 5 out of 5 by Nice stay This hotel was clean and comfortable, had a great view of the harbor. Would stay here again. May 13, 2013
Rated 4 out of 5 by Hotel Staff We were delighted at the courtesy and helpful staff, They made are stay most enjoyable. January 8, 2013
Rated 4 out of 5 by Staff and services need improvement Four hour wait for room. Unacceptable Would not cash small personal check. Unacceptable June 27, 2012
Rated 5 out of 5 by Nice Hotel Very nice hotel ... exceeded my expectations. Would not hesitate to stay there again May 2, 2013
Rated 5 out of 5 by Great location Friendly atmosphere. All the amenities work. Very good transportation department . July 27, 2013
Rated 2 out of 5 by Didn't like my room next to the elevator I kept hearing the "Wooosh" of the elevator all night long. I did not sleep well. July 17, 2013
Rated 5 out of 5 by Beautiful Hotel with friendly staff Very nice hotel and staff were very friendly. Beautiful views, nice amminities. August 19, 2013
Rated 5 out of 5 by great staff the resteraunt staff was just wonderful and met my every need they get an a plus January 14, 2013
Rated 5 out of 5 by Helpful staff Setting is great on the river. Staff members were cherry and helpful. November 6, 2013
Rated 3 out of 5 by Overall good, but they swung at a curve ball I am giving my stay an overall "average" rating because of a couple of issues I ran into. The first was when we were extending our stay. I needed to extend our stay by one day and when talking with the front desk they told me that I booked with PriceLine and not with Sheraton directly. I know this is not the case because I joined the SPG when I booked. Instead of arguing the point, I went to the cyber cafe to book another night. This is where the curve ball comes in. To my surprise when we returned that evening around 7pm, I discovered that our room never got room serviced. I then called the front desk and said they'd send someone. We left to tour Norfolk that evening and got back around 9pm. Still dirty sheets and dirty towels. I could have let this go however we had already opted for a couple days of being "green" and all four of us (myself, my wife and two small kids) had all used up the towels and needed some fresh ones. I walked to the front desk to have this rectified but it was already late and we needed to get the kids into bed. They gave us some breakfast coupons but that really didn't fix the issue. That said, all of the interactions with the staff was exemplary and the facilities were great. December 4, 2012
Rated 5 out of 5 by This hotel is a great location Nice hotel and is great location for a night prior to boarding a cruise ship. October 23, 2012
Rated 5 out of 5 by My stay It seems a bit expensive but what you get for the price makes it worth it. November 13, 2012
Rated 4 out of 5 by Hotel has a great view Regardless of the mix up in communication, I really enjoyed the stay. September 4, 2012
Rated 5 out of 5 by Hotel is located conveniently in the center Norfolk location Location Location this hotel has everything offer May 4, 2013
Rated 5 out of 5 by Great! Great downtown location. Clean rooms and friendly staff. May 28, 2013
Rated 5 out of 5 by This hotel exceeds every expectation Thank you for providing luxury at an affordable price. October 31, 2012
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