Rated 2 out of 5 by exhausted0514 potential for greatness
I found the desk staff to be indifferent to my party as well as others seeking to check-in or check-out.
I had a daytime layover and the housekeeping staff was again, exceptionally loud. Banging doors, turning up the tv's in the rooms they were cleaning, talking loudly to each other down the halls and talking on their cell phones. I have experienced this same issue at this property in the past. Please understand that some of your guests are sleeping during the daylight hours.
I called guest services and the operator five times before I could get someone to answer the phone and set up a wake up call.
The pool area is nice. The restaurant staff were helpful and friendly but the food was just ok.
May 25, 2014
Rated 5 out of 5 by Lonnie27 This hotel is centrally located
The view was beautiful from the balcony. The beds are so comfortable, you don't want to get up!
May 20, 2014
Rated 2 out of 5 by Winnilady Needs an update
The hotel is in a great location with a good overall staff but it is in need of some work. Some of the negatives were dirty sheets, counters that were not cleaned, filthy tub floor and very worn rugs. The furniture in the room was a mix and match theme. It was impossible not to hear each and every door as it slammed shut. In the pool area there were bird droppings on the chaise loungers that were not cleaned up the four days I was there.
May 19, 2014
Rated 3 out of 5 by Bosoxron Great location
Great location; friendly, polite, and helpful staff; well-priced. Room was comfortable and spacious, with comfortable beds and pillows and good temperature control. However, it was very shabby. Lounge chair cushion was worn open and stuffing showed through. Other side was fraying and stained. Bathroom door looked chewed up at bottom, hinges were rusty. Fridge angled strangely in corner behind chair. Room needed restoration.
May 18, 2014
Rated 3 out of 5 by 1325 room without a view
When we made our reservations, we upgraded to a "harbor view" room. However, when we got to our room (330), we discovered the view was completely obscured by a large tree. No view at all.
May 17, 2014
Rated 4 out of 5 by PAM0312 great food in bar
Was very late arrival but the Bar was wonderful in providing a great dinner
May 15, 2014
Rated 5 out of 5 by Kathy99 Unbelievable Staff
My husband's birthday fell in the middle of our 5 day stay. I had asked our family and friends to send him a card in an attempt to put together a 'waterfall' of cards during our group event's lunch on his birthday. The staff went above and beyond in helping me accomplish this surprise! Chrystal checked us in and provided everything I needed to get the ball rolling and kept track of all the cards (54!). Mimi, the restaurant manger, took care of cake prep (including candles) and delivery with a hug! And Sharon made every breakfast very enjoyable with her great service and personable ways. I can't thank you enough for the best hotel stay ever!
May 13, 2014
Rated 5 out of 5 by loco38 Wonderful location
Great shopping nearby; our room had a balcony overlooking the water; dinner cruise on the Spirit of Norfolk was great and many other sites to see. Would recommend this hotel to anyone.
May 13, 2014
Rated 5 out of 5 by Sully39 Lovely view
Comfortable beds but unable to get thin pillows.
May 12, 2014
Rated 5 out of 5 by Roly I LOVE THE FRIENSHIP OF THE STAF.
I WILL LIKE TO SEE IN THE ROOM A REFRIGERATOR.
May 11, 2014
Rated 2 out of 5 by W4W2 Needs maintenance and remodeling
Room chairs had holes in them, mattress was worn and sloping, floor in bathtub worn and sloping.
May 6, 2014
Rated 4 out of 5 by MRDAN5052 EXCELLENT STAFF
We stayed at this hotel for a competitive dance convention, Hollywood Vibe. The rooms were a bit dated but very clean. The staff at the desk was fantastic as well as housekeeping. We will definitely return!
May 5, 2014
Rated 1 out of 5 by Lee4930 This hotel leaves MUCH to be desired
After checking in and leaving my car outside for the valet as I was told (window down, unlocked, key in it), our room had a king bed instead of 2 queens (was on my reservation as such). When I went down to the front desk, I was told that was a "request" and they couldn't do anything about it. When I asked for a roll-a-way bed, they said they were out of beds (this was a business trip and I had two of my employees with me). When I went outside (1 hour later), my car was exactly where I left it (key in the ignition, unlocked) and there was NO ONE around. The door to the valet room was also open with all keys completely visible. Needless to say, I was livid and went back to the front desk to complain and all he said was "sorry". NOTHING was done to rectify the situation. Eventually (1:30 AM), we left, and checked in across the street at the Marriott. Your hotel was dirty, the rooms were small and the staff was, for lack of a better word, unacceptable. I got a room through the manager, Kristen, the next day. She was THE ONLY good thing about our entire stay. But we still had to move our bags (for the 3rd time) and the Sheraton wouldn't even send a van over to help so we lugged our stuff the 2 blocks back to the Sheraton. Also, the air conditioners make the loudest noise (like a bath tub draining, but louder) constantly. I slept so poorly my eyes were red-rimmed for 2 days (not a good look when you are the owner of a business). There were also homeless people that harassed us on the hotel property; literally right in front of the valet, who did nothing. I guess being harassed is better than having your car stolen...
I wouldn't recommend this hotel to my worst enemy.
May 5, 2014
Rated 4 out of 5 by Jsewds Great location
Nice hotel in a great location. Met all of our needs.
May 5, 2014
Rated 2 out of 5 by Cricket47 Bad experience
We spent two restless nights in this hotel. The air conditioner was very loud when we tried to cool the room and when we turned it up the noise would quit but then it would get so hot we were unable to sleep, not a good situation for my granddaughter who was attending a convention and dance competition. All the staff was friendly and tried to help but the request for someone to come and move the sofa sleeper so we could open it well that didn't happen and my daughter had to sleep on it as was. We were on the member floor and expected a refrigerator but no...I was told that they were on a first come first serve basis ...really? On the member floor no refrigerator ? The hotel was clearly not prepared for a full hotel. During peak time the club room was very packed and not enough food for everyone. Not a good experience at all. We will never come back and will tell others if asked about our experience.
May 4, 2014
Rated 4 out of 5 by AMP042914 Some attention to detail needed
Hairs from previous occupant on shower walls.
Partial can of iced tea (from previous occupant?) still in fridge.
Fridge is noisy & doesn't cool well
Vending machine out of service on 7th floor;
Ice machine out of service on 8th floor--no note providing alternate locations for beverages or ice--would have been a nice touch.
All the above are minor annoyances that detract from an otherwise exceptional facility.
May 2, 2014
Rated 5 out of 5 by SLB1 Great Hotel
Great Hotel. Restaurant too expensive.
May 2, 2014
Rated 3 out of 5 by scotdon OK -
No eggs or breakfast sandwiches in the Hospitality Suite - Breakfast is growing very weak here.
Everything at this hotel is OK but nothing is exceptional.
$12 to self park is unacceptable in my opinion for Platinum SPG -
May 2, 2014
Rated 3 out of 5 by Josh120 Great Location
This property has a great location! Very close to attractions. Great view of Harbor
May 1, 2014
Rated 4 out of 5 by Sue196 In for a conference
The hotel was beautiful, rooms clean and comfortable. I was surprised that there wasnt a fridge and/or microwave in the room. Would definitely stay there again
April 29, 2014
Rated 5 out of 5 by Lundym50 Omelet girl
The girl making the omelets was incredible! She had a line of about 6-7 people and had three omelets going continually for a long period of time. This is not an easy job, but she kept everyone moving along quickly, and made a wonderful omelet.
April 28, 2014
Rated 2 out of 5 by Tania43 Hotel needs a face lift
The hotel was very dated definitely needed a face lift. Furniture and lighting was in poor shape and it was ripped and looked very old. I didn't feel safe because the balcony didn't offer the security as stated on the door itself only one lock worked. I called the day I got there and asked for someone to come take a look and this was never corrected nor did the hotel staff provide an update as it relates to status In addition my managers room was not even addressed by cleaning staff his bed wasn't made while we were out of hotel. Very disappointed with the hotel itself and the cleanliness.
April 23, 2014
Rated 5 out of 5 by FJ77 nice hotel.
This is very nice hotel. Great views and close to walking trail. Room are clean and staff is friendly.
April 21, 2014
Rated 4 out of 5 by HotelExaminer HotelExaminer
I have stayed at this hotel many times. It's one of the best deals in the world using SPG Reward Points. It's wonderful to have a harbor view and even more wonderful to have a harbor view in a corner-suite. It has such a great location. However, I have always encountered some type of problem each of my stays at this hotel. One time it was mold and they had to move us to a new suite. This time it took them about an hour to make up the bedding on the pull-out couch for my two sons to sleep on. I called up Guest Services 3 times and finally had to call SPG Customer Relations to call the hotel to make it finally happen. Sure they always make up for their mistakes but wouldn't it be great if you could just stay here once without any problems? Ofcourse, that's hard to find at any hotel. Though they have a nice outdoor pool I wish they also had an indoor pool. Again, l would recommend this hotel but expect a blemish or two.
April 21, 2014
Rated 2 out of 5 by Marine123 Hotel Needs Improvement
When entering the hotel for a 2-day conference, the inside of it was very cold; meeting rooms we were in were freezing. Participants had to wear sweaters/light jackets. We asked that the temperature be raised, but the temp. was never raised. The furniture in the my hotel room was dusty/shabby, & bedskirt had stains like spilt coffee on it. When valet brought my car to me when I was leaving, he ran my tire upon curb and marred the tire (I had a witness), then he ran off.
April 21, 2014
Rated 5 out of 5 by Jim08 Very Courteous Staff
When checking in, I was greeted by the Manager, who was extremely personable, warm and friendly.
April 16, 2014
Rated 2 out of 5 by Deb428 Was disappointed in quality for price
After reserving one night for a mini getaway for myself, and paying premium for a Club Floor Waterfront King, I was disappointed by poor condition of furnishings, small sized room, closet doors off the track, tv showed 'no signal' so I had to call Maintenance (they fixed that and the closet doors). Was surpised the room had a higher, small window with a view like that. Had to climb on sofa to pull draperies shut at night as well.
April 14, 2014
Rated 5 out of 5 by Kathy412 Truly a great place to stay
From the moment we checked in until we departed, all staff were courteous, professional and kind. I highly recommend this hotel if you are visiting the Norfolk area.
April 7, 2014
Rated 4 out of 5 by BR2014 Excellent staff
The staff was exceptional at this hotel. They went out of their way to help with any question or issue I had. The wait staff in the restaurant showed a level of cooperation and camaraderie that I have seen in years; impressive!
April 3, 2014
Rated 5 out of 5 by DogLady73 Wonderful Time & An Expo Too
Our expo, was demanding. All the people. All the animas. All the attention. You all did an awesome job talking care of us and keeping up with us too. The hotel stayed so clean despite all the rain and springtime blooming.
April 2, 2014