Rated 2 out of 5 by 4jazz Just okay
While this is a very old hotel it's has clearly been renovated in recent years. My room however had dust on the furniture. I was harbor side and it was a lovely day when I checked in so I opened the curtains and was about to head out onto the balcony when I noticed a pair of dirty wet socks on the balcony. So gross that I closed the curtains. They were never removed during my stay therefore it is clear that a balcony check was not something my housekeeper did. Considering what other things someone could possibly leave out there, I strongly suggest that housekeeping take a look. The age of the hotel did show in the acoustics in the Waterside room. I went to a social in that room and the noise from conversations was almost unbearable. I found myself having to shout.
April 24, 2013
Rated 2 out of 5 by GMRDC Wireless is Terrible
This was my 3rd visit to this Sheraton; I kept giving the hotel another chance because I've always held Sheraton in high regards. However, the wireless was terrible! I was continually being disconnected every 20-30 minutes on each visit. When I did have access, the speed was very slow and often timed out. On top of that, the room never seemed to be cleaned well. I found prior occupants trash under the bed and behind the trash can. The room was also dusty. All in all, I won't be staying there on my next visit to Norfolk.
July 19, 2013
Rated 5 out of 5 by MAmer Excellent service, Great staff
I reserved 2 rooms for 2 nights - both were very nice - rooms # 1063 & 1065.
From the time I started the check-in process to departure time, I was extremely pleased with everyone of staff that I encountered. All were helpful and friendly, appearing ready and willing to to assist.
The Club Lounge was very nice and well equipped to handle my daily computer needs, Internet and emails. I used the scanner and printer to reply some urgent business emails.
I liked and participated in the " Make A Green Choice" that Rewarded me 500 Starwood Preferred Guest Starpoints® awarded at check out for each night I declined housekeeping services (except day of departure). I was promised to get 2000 points for the 2 rooms and my stay.
My family and guests were also very satisfied.
October 3, 2012
Rated 5 out of 5 by Andy Staff goes above and beyond
Shon at the front desk was very helpful from the time I made my reservation until the moment I left. He was very polite over the phone while insuring I would have a room with two queen beds. When I came to check in at the front desk, he happened to be working and remembered me from when I called to make my reservation. An hour or two later, I was having trouble with the computers/printers and he helped print the items using front desk printer. Shon is an asset to the Sheraton. Finally, the valet attendant/shuttle driver were able to transport me and my companionto the concert last minut, which i was very thankful for. They went out of thier way to insure I made it to my event on time. I forgot the Valet and drivers name b, but they were working on the night of 2/19.
February 21, 2013
Rated 3 out of 5 by Diamond1468 Disappointed
Made my reservation in April excited to stay at a great location only to be disappointed by the staff. Although the valet stood comfortably behind his stand, he was not in the least bit helpful or eager to assist until I unloaded my bags and went to his stand to ask about the parking procedures.
Inside the front clerk stated that she saw me as a Gold member (I was when I made the reservation in April) and that maybe I "thought" I was Platinum member and still had a few more stays to go until I showed her my card verification. Although my reservation already upgraded me to club Floor access which is automatic for Platinum members. Bottom line: It's the attention to detail and great customer service that keeps us loyal to the brand and so far I am disappointed with both.
July 21, 2012
Rated 2 out of 5 by Deb428 Was disappointed in quality for price
After reserving one night for a mini getaway for myself, and paying premium for a Club Floor Waterfront King, I was disappointed by poor condition of furnishings, small sized room, closet doors off the track, tv showed 'no signal' so I had to call Maintenance (they fixed that and the closet doors). Was surpised the room had a higher, small window with a view like that. Had to climb on sofa to pull draperies shut at night as well.
April 14, 2014
Rated 4 out of 5 by MWFT Fantastic overnight stay
The staff that checked me in at the front desk was fantastic, friendly, and helpful. It was like he knew all of the questions I would be asking, and gave me all of the info I wanted before I even asked.
Room was standard, slightly bigger than most Sheraton's with a king bed and plenty of room to work at the desk.
Breakfast was pretty good. I appreciated that they had additional things on the item to order, but I went with the buffet (it was so-so). However, the restaurant staff was very attentive, and wonderful.
October 25, 2013
Rated 3 out of 5 by 1325 room without a view
When we made our reservations, we upgraded to a "harbor view" room. However, when we got to our room (330), we discovered the view was completely obscured by a large tree. No view at all.
May 17, 2014
Rated 5 out of 5 by GrannyCarolyn Sheraton Norfolk Waterside Hotel
The staff from caretakers to front desk and all are a huge asset to this hotel. All are cheerful and helpful. I was addressed by name anytime I called front desk or housekeeping. I especially like the note on employees individual name tags that under the name, is indicating what the person is connected to. For example some indicated "family", others "music", "art", "football" , and so on. This helped the server or room attendant be more than a label and opened a bit of conversation.
The restaurant was fine and although sometimes service was slow, the staff are always pleasant and food is good value and taste. Buffet breakfast gives ample choice, including steel cut oats. Rooms while somewhat small are clean and comfortable. Location beside the harbour is lovely and has a really nice walk way.
I would stay again.
15 minutes from Airport.
April 1, 2014
Rated 5 out of 5 by Lonnie27 This hotel is centrally located
The view was beautiful from the balcony. The beds are so comfortable, you don't want to get up!
May 20, 2014
Rated 5 out of 5 by Jay66 Great Customer Service
I have stayed here several times over the years and most recently last week. Overall, I have to say that I was more than pleased with my stay. The room was comfortable and clean, the club lounge served a good breakfast, and the customer service was outstanding.
Regarding customer service, when I checked in, I had a slight problem with my room. When I went down to the front desk, it was quickly resolved in a very professional manner. I was impressed. Secondly, when I was in the club lounge eating breakfast in the morning, a few people (who obviously been staying there for an extended period of time) came in to thank the lounge attendant for her excellent service. It was obvious they became friends and the service she provided went above-and-beyond the norm.
Good work. I'll be back.
August 31, 2013
Rated 4 out of 5 by GoHokies Excellent staff
The front desk staff that checked me in was excellent. He recognized that I was a platinum member so he went above and beyond to offer me all the upgrades that I was entitled without asking. Other hotels you gotta ask for upgrades even though it should be given automatically and even there is upgraded room available, they won't give it to you. So that was very nice and really treated like a platinum member.
The hotel was kinda old but in great condition. The breakfast in the club lounge can be better.
May 31, 2012
Rated 2 out of 5 by Petunia2002 This hotel only serves Starbucks Coffee
Not everyone likes Starbucks coffee, your hotel had no other option. Every morning we had to get our key card reprogrammed, to get back into our room. I did the green thing, not getting my room cleaned for a voucher, wrong! The only place that accepted it was the dining room. I had breakfast, 2 eggs, 2 slices of bacon, toast and a glass of milk, the cost was unbelievable, $17. The buffet was cheaper!! Worse part was, the parking was suppose to be free, got our ticket validated, but still cost us $24.
October 23, 2013
Rated 5 out of 5 by RocketGal Friendly staff, clean rooms, comfortable stay
Stayed here for business trip. Excellent SPG club services. Clean and comfortable room with excellent amenities. Waterfront view of harbor was fantastic. Staff was courteous and friendly. Parking can be expensive and remember to call valet before departing so car is ready to go when you are. Room service from restaurant was expensive with added gratuity and delivery fee. Food was just ok. Wouldn't order it again with so many great dining options nearby. Excellent experience overall. Will return soon.
March 8, 2013
Rated 5 out of 5 by loco38 Wonderful location
Great shopping nearby; our room had a balcony overlooking the water; dinner cruise on the Spirit of Norfolk was great and many other sites to see. Would recommend this hotel to anyone.
May 13, 2014
Rated 4 out of 5 by HotelExaminer HotelExaminer
I have stayed at this hotel many times. It's one of the best deals in the world using SPG Reward Points. It's wonderful to have a harbor view and even more wonderful to have a harbor view in a corner-suite. It has such a great location. However, I have always encountered some type of problem each of my stays at this hotel. One time it was mold and they had to move us to a new suite. This time it took them about an hour to make up the bedding on the pull-out couch for my two sons to sleep on. I called up Guest Services 3 times and finally had to call SPG Customer Relations to call the hotel to make it finally happen. Sure they always make up for their mistakes but wouldn't it be great if you could just stay here once without any problems? Ofcourse, that's hard to find at any hotel. Though they have a nice outdoor pool I wish they also had an indoor pool. Again, l would recommend this hotel but expect a blemish or two.
April 21, 2014
Rated 4 out of 5 by GregandMary Exceptional Staff & Nice Hotel
All staff were exceptional from the check in at the desk, the bartender in the lounge, to the valet at departure. Our room overlooking the harbor was wonderful. We enjoyed the club level and would like to commend the attendants that were on duty during our stay. Both the evening and the morning hostess' went out of their way to make sure our needs were met. The food was the best club level food yet! I misplaced my note w the name of the evening attendant who was great and for that I apologize.
October 10, 2012
Rated 4 out of 5 by TennisaurusRex Clean hotel but expect to pay for everything
The hotel was clean and quiet, with a nice view over the water (I guess that comes with 'waterfront'). However, there is a separate charge on nearly everything. Parking is $12 at minimum, across the street. Internet alone is a separate charge, and no complimentary breakfast is provided. However, the staff was friendly, and the hotel felt welcoming.
Overall, I'd recommend the hotel, unless you're on a budget. I would note, however, that it does not quite meet expectations for a Sheraton hotel.
February 4, 2013
Rated 4 out of 5 by PAM0312 great food in bar
Was very late arrival but the Bar was wonderful in providing a great dinner
May 15, 2014
Rated 2 out of 5 by SleepyJD The Good and Bad
The Good: Great staff and service
The Bad: Hallways were very loud, I barely got 2 hours sleep the first night and 3 hours the second night due to the doors slamming, people talking and noise in the halls. I ask for earplugs and they had nothing but cotton balls. Third night I was so tired that I did sleep better but still was awakened several times, After the fourth night I was very ready to go home. No one ask me how my stay was when I checked out. I think they knew due to the eyes.
August 6, 2013
Rated 4 out of 5 by Schlub WiFi
I think every hotel in which I have stayed within the last several years had free WiFi; the wired ethernet in my room did not work and while the staff gave me an access PW, the page to which the ethernet took me was inoperative. In addition, although a price was specified, it was very unclear how much access was provided for that price. This was a class place, and I was very surprised that it did not offer what every I-95 exit chain hotel did. At least there were lobby computers
February 9, 2012
Rated 4 out of 5 by MRDAN5052 EXCELLENT STAFF
We stayed at this hotel for a competitive dance convention, Hollywood Vibe. The rooms were a bit dated but very clean. The staff at the desk was fantastic as well as housekeeping. We will definitely return!
May 5, 2014
Rated 5 out of 5 by Chick53 Awesome facility
We selected this hotel due to its central location. We were able to travel easily to Williamsburg and the surrounding beaches as well as enjoy the harbor at Norfolk. We were afforded the luxury of an upgrade to the Club Level; which was awesome. The staff in the Club lounge were very personable and eager to meet your needs in a very cheerful manner. Our room was harbor side with a small balcony; which gave us a wonderful view of the harbor. The staff at the front desk were very busy; however they greeted you in a very professional and courteous manner. The valet attendents were also first-rate. They were energenic and courteous. Overall I would have to say this facility provided us with a wonderful mini vacation that was more than we expected. We will definitely consider this again; hopefully in the near future.
July 7, 2012
Rated 5 out of 5 by Sully39 Lovely view
Comfortable beds but unable to get thin pillows.
May 12, 2014
Rated 3 out of 5 by scotdon OK -
No eggs or breakfast sandwiches in the Hospitality Suite - Breakfast is growing very weak here.
Everything at this hotel is OK but nothing is exceptional.
$12 to self park is unacceptable in my opinion for Platinum SPG -
May 2, 2014
Rated 2 out of 5 by scotdon Not a good representation of SPG properties
I was offered free valet parking and my free internet (SPG Platinum) but if I had not checked my folio I was charged for both $22 for Valet in Virginia is excessive.
Went to Hospitality Suite for breakfast, No cold cereal, was explained that they rotate their menu and don't always have cereal. In over 200 nights at SPG properties this is first time cereal was not available. Also went to get plate of eggs and the first plate I picked up had several pieces of food on it.
January 23, 2013
Rated 5 out of 5 by JABA Waterside
The rooms need to have a refrigerator and microwave in them. The breakfast prices were far too high for guests to pay for that area.
Also-the staff in your restaurant (not in banquet rooms) was not on their game when we were there. It took us 20 min. to get a beer, a glass of wine and one mixed drink to be served to us on the patio. This occurred after we asked the manager if we could have a seat outside. We were told: yes if there's room he didn't bother to look.
Also-or waiter seemed to be the only one working while there were two servers (one was crying into a co-workers shoulder) who didn't seem to be helping out the young man who was waiting on us. We didn't get a napkin for our drinks at our outside table.Really it was a huge turn off. This is the 2nd time I have stayed at this property and I like the location.
August 3, 2013
Rated 5 out of 5 by Roly I LOVE THE FRIENSHIP OF THE STAF.
I WILL LIKE TO SEE IN THE ROOM A REFRIGERATOR.
May 11, 2014
Rated 2 out of 5 by Drew Not worth the money
This hotel was priced higher than other comparable hotels in the area. No glaring problems with the room, but not worth the amount being charged. First, the parking garage is far away but costs the same as other hotels that feature adjacent garages. Next, I was given a double bed despite asking for and confirming a room with a King bed. Finally, I had to pay $10 for wifi that was too limited to watch any videos on my iPad or laptop. I would not recommend this hotel.
March 14, 2013
Rated 2 out of 5 by W4W2 Needs maintenance and remodeling
Room chairs had holes in them, mattress was worn and sloping, floor in bathtub worn and sloping.
May 6, 2014