シェラトン・ノーフォークウォーターサイドホテル

  • アメリカ合衆国
  • 23510
  • ヴァージニア州,
  • ノーフォーク
  • 777 Waterside Drive
  • マップ

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年齢条件ポリシー

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Rated 3.8 out of 5 by 512 reviewers.
Rated 4 out of 5 by Fam Reu My reservation was canceled in error by a member of the hotel staff. The manager took care of it & I got the room I originally requested. The staff was friendly and helpful. August 9, 2013
Rated 4 out of 5 by Convenient location Beautiful view of water,nice walking area on the waterfront and friendly staff.Even though it was an extremely busy weekend(New Years Eve),the staff was helpful and patient. January 9, 2013
Rated 3 out of 5 by This hotel could be a great one For a price of $$$$ a night, You would never expect to find LARGE FLYING ROACHES IN THE TUB every day. The room was made around 4 PM every day. I was honestly desappointed. August 1, 2012
Rated 4 out of 5 by excellent place to visit and experience downtown Norfolk Rooms are comfortable and staff service is excellent. Location on Norfolk's Waterside provides a great many exterior amenities to experience in the Norfolk downtown area. December 5, 2012
Rated 2 out of 5 by Attention to Detail I booked the hotel for the Memorial Day weekend. I have stayed at other Sheraton hotels before and have been very satisfied. This is normally a good brand and reasonably priced but, the Norfolk Waterside property left me sorely disappointed. Everything about room was fine on check-in. On day two of our stay we returned to the hotel around 10pm and the room had not been cleaned, nor had linen or towels been replaced. The morning that we decided to have breakfast at the hotel restaurant, the place setting...specifically the glasses, were disgusting. I wish that I had a picture of it so that I could post it with this review. You could tell that someone had drunk out of it, there was a ring of what looked like donut glaze on the lip of the glass and possibly on the linen napkin as well. We went out for the day and again returned to a room that had not been cleaned. This was the second time and second day that we had to call down for service. I was not happy. It's the little things sometimes that can make a stay good or bad, and this was just unacceptable. Overall, great location and a nice view but...attention to detail, or rather lack there of made this a not so great stay. May 29, 2014
Rated 3 out of 5 by Hotel is in a good location The hotel is in a great location, on the water front - looking out at an old Navy vessel. It's just 20 minutes from Virginia Beach and to many restaurants in the area. August 19, 2013
Rated 4 out of 5 by everything was perfect, but the staff in the bar I truly enjoyed my stay, however completely disappointed with the two ladies serving in the bar. wo nights in a row, It took over 20 minutes to get service or a smile. November 7, 2012
Rated 5 out of 5 by Great visit All of the staff that I encountered were very pleasant,courteous, and more than helpful. All greeted me with smiles and wanted to be helpful. There are no negatives. November 25, 2013
Rated 5 out of 5 by Great hotel Enjoyed everything offered. Staff very helpful June 24, 2014
Rated 4 out of 5 by Good hotel for business in Norfolk Great Hotel, had trouble with the wifi in my room after I paid for it. Good location with a lot of restaurant choices. Not that far from downtown and the airport. February 21, 2013
Rated 5 out of 5 by Nice place to stay The staff were very courtious, helpful and friendly. The Club lounge and fitness center added to the enjoyment of my stay. I would definatly stay there again. September 27, 2013
Rated 5 out of 5 by Bathroom The hotel was a great in all matters with the exception of my bathroom, where the lights cut off at inappropriate times and the toilet seat was too small. May 4, 2013
Rated 4 out of 5 by Facilities The room needs a microwave and refrigerator!!!! The front entrance needs a covered vehicle loading and unloading area. When it rains everything gets wet. October 9, 2012
Rated 1 out of 5 by Poor Staff at front desk no training Have stayed at this hotel twice, both times issues with front desk not knowing the job they do and being told incorrect information and charged double!!! April 20, 2013
Rated 5 out of 5 by Location Location Location The location and the weather together with helpful staff and a good meeting layout combined to provide us excellent support for our meeting. Thank you, September 17, 2012
Rated 5 out of 5 by Jan 2013 I stay at this location, all of the associates i encounter are very professional and helpful, the location is located for easy access to my job sites. January 25, 2013
Rated 4 out of 5 by The View The View was beautiful the room was so cozy and my Husband and I had a blast. We could see our Ship for our night cruise from our balcony March 12, 2014
Rated 5 out of 5 by Excellent servIce, great staff Even through rooms are beginning to look a little worn around the edges, the service and staff are excellent. I would definitely stay here again! September 17, 2012
Rated 5 out of 5 by This hotel is centrally located The view was beautiful from the balcony. The beds are so comfortable, you don't want to get up! May 20, 2014
Rated 4 out of 5 by Avery good hotel, a terrible restaurant Again and again, I mention how good is the hotel and how bad is the restaurant. It is even getting worst and I thought it was not possible. February 15, 2014
Rated 3 out of 5 by hotel doesn't recognize gold members Check in took a long time although no one else was in line. I'm a gold member and I wasn't offered any perks like a free drink or extra points. June 15, 2013
Rated 5 out of 5 by Sheraton Waterside Perfect location to be able to walk to places to visit and eat..Lovely. We had our dog with us so were delighted to know it was pet friendly.. September 5, 2012
Rated 4 out of 5 by This hotel is very nice! this Sheraton in Norfolk met the needs of our convention stay nicely; i only wish our women's meetings could be held in the same location! January 17, 2013
Rated 4 out of 5 by family with children we had a nice room very clean .The service was good and the complimentary breakfast was good. Only point is to have more touristic info. August 13, 2013
Rated 3 out of 5 by This hotel needs a facelift We were greatly disappointed with the bathroom that was in our room 436. The decor appears to be 70's, no refrig in room,closet small. September 2, 2013
Rated 3 out of 5 by Mediocre hotel The hotel was just okay. The tub drain didn't work and the room was nothing special. The staff was fine. Overall it was just average. September 12, 2013
Rated 4 out of 5 by Short but good stay The staff here did everything they could, plus more, to make sure we had everything we needed! Thank you for going above and beyond!! May 7, 2013
Rated 2 out of 5 by Needs maintenance and remodeling Room chairs had holes in them, mattress was worn and sloping, floor in bathtub worn and sloping. May 6, 2014
Rated 4 out of 5 by Customer service Sheraton has the most friendly, happy employees I have seen in a long time. Thanks for such a wonderful customer service experience December 15, 2013
Rated 3 out of 5 by disgruntled guest requested to be put as far away from a room that allowed pets, and was placed right across the hall from a room with a barking dog. September 3, 2013
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