Rated 4 out of 5 by Vajazz Parking
The parking was different. To far to walk to get your car, especially if you were wearing high heels.
September 2, 2014
Rated 3 out of 5 by Traveler0102 The hotel needs repairs.
The bathroom sink drain was clogged the first time I turned on the faucet and the stopper was completely missing from it.. The bathroom was really small so the toilet had to be small and short. The walls in the room were scuffed up and needed to be patched and painted and the sprinkler head on the upper wall looked corroded and part of it was missing. The entrance door to my hotel room had a 1/2 inch gap at the top after you closed it. The bathtub faucet was loose and had a poor caulking job around the base. The carpets in the lower lobby area and in the elevator were dirty. I specifically chose a Sheraton because of a standard I thought I would receive, so I am disappointed that the high standard was not met.
August 25, 2014
Rated 5 out of 5 by Jones01 Quality
The beds are so comfortable. Rooms were decorated with period pictures which showed history of ships in Norfolk, VA.
September 1, 2014
Rated 3 out of 5 by Vicki110 Nice But one Serious Issue
Room was clean & staff pleasant during my one-week stay while visiting family. Unfortunately, on my last night in Norfolk, I returned to my room and saw that my door was ajar. I did not enter the room and reported the issue to the front desk clerk. The clerk changed my room to a "club level" room and accompanied me to the first room for my safety and so I could retrieve my belongings. Clerk said that sometimes doors swell and it probably didn't close after housekeeping cleaned the room. I found that to be an unacceptable excuse, as anyone could have entered my room for the twelve hours that I was away from the hotel. Luckily, it appeared that no one had been in the room. I have never had an experience like this in any hotel. Either maintenance should inspect doors regularly or housekeeping should double check to make sure doors are closed before leaving the area. If hotel guests can't be confident that their rooms are secure, all the amenities in the world can't make up for it.
August 30, 2014
Rated 2 out of 5 by GPA4 This hotel has great staff, but rooms need upgrades
We stayed at the Sheraton Waterside to celebrate our 7th Wedding Anniversary. All though the room was small and the furniture was in the room was damaged and could use an upgrade, the staff at the Sheraton Waterside made out stay enjoyable especially one of the head cooks in the kitchen named "RENA". She went beyond her duty to make sure the item on the breakfast buffet was want we desired. The Front desk clerk that checked us in did a fabuulous job in accomodating our requestsed room that was not ready at the time of check in.
August 25, 2014
Rated 4 out of 5 by HaveMannersInNYC Friendly Staff
All the staff I dealt with on this stay was helpful and polite. My welcome was great, and I felt appreciated as a customer.
August 30, 2014
Rated 5 out of 5 by Kelly331 Good location and outstanding staff
Outstanding staff at the front desk (Marcus) and club lounge (Sean). Marcus asked if noon was acceptable for check-out but he extended it to 2pm after I explained my plan. Great location for exploring Nauticus and the USS Wisconsin. The club lounge breakfast was good - enough varieties for adults and children. Clean and comfortable room. Will definitely stay here again in the near future so we can explore Portsmouth, VA.
August 27, 2014
Rated 2 out of 5 by Abraham35 Updating the rooms
We stayed there for our short vacation in mid Aug. The staffs were great, but rooms needed improvement. Our first room smelled like "wet dog". Our 2nd room did not have the smell, but the AC unit was making noise all day and all night. Then, on the 2nd day, it stopped working. When I called they sent someone, who fixed the AC, but the noise was still there. I also heard the same complains from another guest, who was dis-satisfied with the quality of rooms.
I had stayed there before few years ago for business and it looked like that the hotel just updated the restaurant and the lobby and did not touch the rooms.
August 17, 2014
Rated 2 out of 5 by SPG2002 Worst Guest Service ever encountered!!
We booked the hotel for 2 rooms, staying for 3 nights. Requested an adjoining rooms in the Clubroom floor and even called the hotel to confirm if they can accommodate us with adjoining room since we'll be arriving late. The FD person said Yes, that would not be a problem. Arrived at the hotel at night after long drive and given a room that are not even next to each other. When we talked to the Night auditor, he said that there is no record of requesting adjoining room and we should talk to the Manager the next day. Our next room guests were so loud, screaming, playing music, arguing at 3am in the morning. My kids were woken up and scared. The second day (8/16) we came down to the Guest service and ask if we can be moved to the adjoining rooms. The lady in the FD who claimed was the Supervisor stated that she will take care of the adjoining rooms since we have to go out for the day. She mentioned that one of the room next to us will be checking out that day so we can be moved to the adjoining room. We even packed up one of our room to make the move easier. We came back at night, and when trying to get the key to our new room, we were informed that our rooms are still the same, aka no adjoining room. The FD gentleman that night was not only rude, he is confrontational and condescending in respond. Extremely unprofessional, borderline discrimination in respond. We finally able to get a hold of the Night Manager who then moved us to a lower floor with the room next to each other but not adjoining. Bear in mind, we booked the Clubhouse and got downgraded tot a regular room. Throughout my stays as SPG member, this is the first time I have written an unsatisfactory review. I feel that as a loyal member of 12 years, SPG failed to recognized who is their loyal customers and trying to maintain them. We will not come back to this location again.
August 29, 2014
Rated 4 out of 5 by jollynails better place then the Yelp reviews I read
We went down there for a vacation and after reading some of the reviews on the web we had some concern. The staff was helpful, attentive, warm and connected with guests. Perfect location, near the water, able to walk to restaurants and other attections not to far of a ride.
August 22, 2014
Rated 5 out of 5 by Silver67 Excellent location for tourists.
My wife and I attended our 50th high school reunion staged at the hotel. The front desk staff were very professional and helpful during our check in and check out process. We would particularly like to give a high recommendation to both Sharee and Marques at the front desk who were exceptionally helpful and made our stay all the more pleasant.
July 29, 2014
Rated 3 out of 5 by antidtam cheesey and nickel dime
Imagine this chain charging 9.95 a day for WiFi?? Seriously? Then a 24 daily for valet. Only pd 15 inhawaii and they had to run across a busy street. Staff was attentive but requests from front desk were abrupt, as if I bothered them. Final, left at 10am and returned at 4pm. Room not clean yet. Answer to that. Well you'll just have to wait, they have lots of rooms to clean.!!! In real. Maids were overwhelmed, but, stepped up. They were the only staff to seem anxious to please. Never again.
August 17, 2014
Rated 5 out of 5 by DPrado Front Desk Management was awesome
Kristen the manager who assisted me at front desk she was awesome. she exceeded all customer expectations and was extremely helpful. I would like to recommend her for a raise. she is truly an asset to your organization.
August 21, 2014
Rated 5 out of 5 by MissWalker Great Stay!
I had a wonderful time at this hotel. I was here for business but the staff and calming surroundings made the trip pleasurable. Go out and enjoy downtown Norfolk for dinner!
July 29, 2014
Rated 5 out of 5 by DorothyMae01 Mrs.
The facility was very clean, ramp access for luggage instead of lifting it up stairs, bed slept so good, bartenders knew how to prepare good drinks, food was delicious, staff did a great job and accessible throughout the area, valet parking accessible, water view from balcony amazing, check out had very short lines. artwork throughout building was lovely . location to highway is minutes away. I was there this past weekend
August 17, 2014
Rated 5 out of 5 by PJG66 Sheraton Waterside Regular
I travel to Norfolk for business on a regular basis. There is no need for me to stay in any hotel that doesn't have the service or amenities that I need. I always book at the Sheraton Waterside! The Club Floor / Club Lounge are an excellent retreat, and the harbor views are terrific. The staff recognizes my SPG Gold status, which includes complimentary valet parking, and they are always helpful. The restaurant and in-room dining is good, and the proximity to the downtown shops and restaurants allows me to enjoy the evenings in Norfolk.
April 7, 2012
Rated 3 out of 5 by lotrell room ok
While some parts of this hotel seemed new, there were still parts that seem outdated. A sitting chair in the room appeared dirty and had rips in it. The bed skirt had stains. staff was friendly and accommodating. The gym was right off the lobby, so basically people can see when you enter and come out of gym and if you are sweaty, you don't necessarily want to be near the lobby.
August 18, 2014
Rated 5 out of 5 by Skeeterman20 Great location
Have stayed at this hotel two years in a row now and have loved both stays. My best friend and his wife have already used this hotel on my recommendation and also loved it. Keep up the good work! Turn up the temperature in the meeting rooms a little though they are like meat lockers :-)
August 19, 2014
Rated 2 out of 5 by ECBW Too many rude customers
No refrigerator so my insulin ruined in ice.
Loud screaming people in hallways.
Wish I would have known the Carribean festival was going on so I could have stayed somewhere else. Too many people.
Staff tried there best but were very understaffed and harrassed by the large groups there.
Were great letting me get out of my last night stay.
August 17, 2014
Rated 5 out of 5 by Nickki40 Great place to stay
I would highly recommend this hotel, great service.
August 19, 2014
Rated 3 out of 5 by scotdon Average At Best
I stay at this hotel about 5-6 times per year. When I went to breakfast in the concierge lounge there were no scoops for serving cereal, when I pointed that out to the attendant she said there were none in the back and she was not allowed to leave the room to get them. END of discussion. I would have thought she would have been able to call someone to have them brought to the breakfast room. This Sheraton also continues to have the least to offer for breakfast of any SPG property that I stay at. Making this extra disappointing is that it is right in Downtown Norfolk, so many of the people who eat in the concierge lounge for breakfast are US Military personnel who deserve at least some scrambled eggs as an option. $1.00 discount for $13.00 parking fee is a slap in the face to SPG members. If you want to offer free parking or even $5.00 off that is worthwhile, but $1.00 isn't worth the effort to carry in the ticket.
August 15, 2014
Rated 5 out of 5 by Familee14 Fabulous Weekend!
We had a family reunion here and it was beyond my expectation. The rooms was nice clean and comfortable, although I would have liked a firmer mattress. The view on the 5th fl. over looking the water was fantastic. The staff was very friendly, the banquet food was delicious, the 4th fl. Claramont banquet room was very nice! I was happy to be able to walk to the mall and places to eat, that was very convenient. I enjoyed the pool too, we are looking forward to making this our annual vacation spot!
August 11, 2014
Rated 5 out of 5 by daisy65 excellent view
great staff, very friendly
July 22, 2014
Rated 5 out of 5 by Charlotte43 The bed was very comfortable
The room was very nice, it was only missing a microwave and a frig, i think if you're paying that much for a room per night that those comforts should come automatic, other then that our stay was great and we would definitely go back.
December 31, 2013
Rated 5 out of 5 by Littlerocker Great room for a Sheraton
Best Sheraton we have stayed at. Room was large and had great river views. Location made it easy to get around downtown and go to McArthur Mall.
July 18, 2014
Rated 5 out of 5 by TC20141977 Bravo
Great place to stay - extremely professional and excellent location. Highly reccommend.
July 18, 2014
Rated 4 out of 5 by APB1974 Waitress
I would say that most of the stay was typical, but our morning waitress - Joyce - was amazing! She was helpful, kind, and went out of her way to make our breakfast enjoyable. It was my fiance's birthday and it really made his day! THank you! Aileen
August 11, 2014
Rated 3 out of 5 by Bonnie1352 Mostly nice hotel
We waited more than 30 minutes to be waited on in the restaurant. On Friday night, August 1st we arrived at 9:45 after traveling all day. We later found out that there was 1 chef and 1 waitress for the entire place. If it wasn't for the service by the waitress, we would have left. Please review your procedures for taking care of a full to capacity hotel. Other than that and not being able to print our boarding passes, our stay was nice.
August 6, 2014
Rated 3 out of 5 by Gmann Donna49
This is the 2nd review. First one disappeared from site! Anyway hotel was nice except I felt that they catered to "pets" more than humans. We were told that pets were only on floors 1, 2, & 3. We were on floor 3 and a dog barked all night. No sleep. Then when we returned from dinner, room smelled light bug spray! They moved us to 9th floor which we were told no pets were allowed HOWEVER when we were leaving our room, the guy across the hall had a dog in his room. NOT happy being lied too! Hopefully this review will NOT disappear...people need to know about the dog issues in this hotel.
July 25, 2014
Rated 1 out of 5 by Chill69 The staff was really nice
My experience with this hotel was not good. I had to change rooms 3 times because the first room was not clean very dusty and hair on the sheets. Second room part of the ceiling in the bathroom fell out above tub, they fixed it then the next morning water began to run from the hole. We used valet and they parked our truck in the bushes which caused some deep scratches. So my experience was not good but the staff was very friendly and helpful.
August 4, 2014