Sheraton Norfolk Waterside Hotel

  • 777 Waterside Drive
  • Norfolk,
  • Virginia
  • 23510
  • Estados Unidos
  • Mapa

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Guests must be 21 years or older to reserve a room.

Rated 3.7 out of 5 by 487 reviewers.
Rated 3 out of 5 by Disappointed Made my reservation in April excited to stay at a great location only to be disappointed by the staff. Although the valet stood comfortably behind his stand, he was not in the least bit helpful or eager to assist until I unloaded my bags and went to his stand to ask about the parking procedures. Inside the front clerk stated that she saw me as a Gold member (I was when I made the reservation in April) and that maybe I "thought" I was Platinum member and still had a few more stays to go until I showed her my card verification. Although my reservation already upgraded me to club Floor access which is automatic for Platinum members. Bottom line: It's the attention to detail and great customer service that keeps us loyal to the brand and so far I am disappointed with both. July 21, 2012
Rated 2 out of 5 by Stay The hotel is old and needs updating. Inside the room the bed was needing to be replaced. The toilet didn't work properly. Overall just worn out. Location is great. June 6, 2014
Rated 4 out of 5 by Business Travel Nice hotel for my travel to Norfolk. June 10, 2014
Rated 4 out of 5 by Great Water Feature! The waterside location is delightful. You can stand on your balcony relaxing while watcingh the ships, boats, paddle boat, naval ships, yachts, or anything else moving along the water. The rooms are small, but they are comfortable. Beds were sooo comfy. Staff was very accommodating. Nicer than average. May 26, 2014
Rated 4 out of 5 by Fantastic overnight stay The staff that checked me in at the front desk was fantastic, friendly, and helpful. It was like he knew all of the questions I would be asking, and gave me all of the info I wanted before I even asked. Room was standard, slightly bigger than most Sheraton's with a king bed and plenty of room to work at the desk. Breakfast was pretty good. I appreciated that they had additional things on the item to order, but I went with the buffet (it was so-so). However, the restaurant staff was very attentive, and wonderful. October 25, 2013
Rated 2 out of 5 by Needs improvements While the room was nice, the TV channels were n't working correctly (half fuzzy). I called to ask for service, was told someone would be up, and no one ever fixed it during the 3 nights of my stay. The Menu option on the TV didn't work for all 3 nights, so could not order, get movies, or checkout through the Menu. Front desk staff was curt and not overly friendly over the phone. The parking situation is terrible--parking in a separate building? Bellmen and valets were great. March 31, 2014
Rated 4 out of 5 by Some attention to detail needed Hairs from previous occupant on shower walls. Partial can of iced tea (from previous occupant?) still in fridge. Fridge is noisy & doesn't cool well Vending machine out of service on 7th floor; Ice machine out of service on 8th floor--no note providing alternate locations for beverages or ice--would have been a nice touch. All the above are minor annoyances that detract from an otherwise exceptional facility. May 2, 2014
Rated 5 out of 5 by Great Customer Service I have stayed here several times over the years and most recently last week. Overall, I have to say that I was more than pleased with my stay. The room was comfortable and clean, the club lounge served a good breakfast, and the customer service was outstanding. Regarding customer service, when I checked in, I had a slight problem with my room. When I went down to the front desk, it was quickly resolved in a very professional manner. I was impressed. Secondly, when I was in the club lounge eating breakfast in the morning, a few people (who obviously been staying there for an extended period of time) came in to thank the lounge attendant for her excellent service. It was obvious they became friends and the service she provided went above-and-beyond the norm. Good work. I'll be back. August 31, 2013
Rated 4 out of 5 by Excellent staff The front desk staff that checked me in was excellent. He recognized that I was a platinum member so he went above and beyond to offer me all the upgrades that I was entitled without asking. Other hotels you gotta ask for upgrades even though it should be given automatically and even there is upgraded room available, they won't give it to you. So that was very nice and really treated like a platinum member. The hotel was kinda old but in great condition. The breakfast in the club lounge can be better. May 31, 2012
Rated 2 out of 5 by Good Location - Housekeeping Needs Help The hotel was in a good location, we had 9 rooms reserved. Valet was great. However, almost all the rooms were very dirty with hair on towels, stained sheets and overall extremely dirty rooms. Our entire group commented on this. Hope you can work on housekeeping. May 26, 2014
Rated 2 out of 5 by This hotel only serves Starbucks Coffee Not everyone likes Starbucks coffee, your hotel had no other option. Every morning we had to get our key card reprogrammed, to get back into our room. I did the green thing, not getting my room cleaned for a voucher, wrong! The only place that accepted it was the dining room. I had breakfast, 2 eggs, 2 slices of bacon, toast and a glass of milk, the cost was unbelievable, $17. The buffet was cheaper!! Worse part was, the parking was suppose to be free, got our ticket validated, but still cost us $24. October 23, 2013
Rated 5 out of 5 by Friendly staff, clean rooms, comfortable stay Stayed here for business trip. Excellent SPG club services. Clean and comfortable room with excellent amenities. Waterfront view of harbor was fantastic. Staff was courteous and friendly. Parking can be expensive and remember to call valet before departing so car is ready to go when you are. Room service from restaurant was expensive with added gratuity and delivery fee. Food was just ok. Wouldn't order it again with so many great dining options nearby. Excellent experience overall. Will return soon. March 8, 2013
Rated 2 out of 5 by Bad experience We spent two restless nights in this hotel. The air conditioner was very loud when we tried to cool the room and when we turned it up the noise would quit but then it would get so hot we were unable to sleep, not a good situation for my granddaughter who was attending a convention and dance competition. All the staff was friendly and tried to help but the request for someone to come and move the sofa sleeper so we could open it well that didn't happen and my daughter had to sleep on it as was. We were on the member floor and expected a refrigerator but no...I was told that they were on a first come first serve basis ...really? On the member floor no refrigerator ? The hotel was clearly not prepared for a full hotel. During peak time the club room was very packed and not enough food for everyone. Not a good experience at all. We will never come back and will tell others if asked about our experience. May 4, 2014
Rated 4 out of 5 by Exceptional Staff & Nice Hotel All staff were exceptional from the check in at the desk, the bartender in the lounge, to the valet at departure. Our room overlooking the harbor was wonderful. We enjoyed the club level and would like to commend the attendants that were on duty during our stay. Both the evening and the morning hostess' went out of their way to make sure our needs were met. The food was the best club level food yet! I misplaced my note w the name of the evening attendant who was great and for that I apologize. October 10, 2012
Rated 4 out of 5 by Clean hotel but expect to pay for everything The hotel was clean and quiet, with a nice view over the water (I guess that comes with 'waterfront'). However, there is a separate charge on nearly everything. Parking is $12 at minimum, across the street. Internet alone is a separate charge, and no complimentary breakfast is provided. However, the staff was friendly, and the hotel felt welcoming. Overall, I'd recommend the hotel, unless you're on a budget. I would note, however, that it does not quite meet expectations for a Sheraton hotel. February 4, 2013
Rated 2 out of 5 by Was disappointed in quality for price After reserving one night for a mini getaway for myself, and paying premium for a Club Floor Waterfront King, I was disappointed by poor condition of furnishings, small sized room, closet doors off the track, tv showed 'no signal' so I had to call Maintenance (they fixed that and the closet doors). Was surpised the room had a higher, small window with a view like that. Had to climb on sofa to pull draperies shut at night as well. April 14, 2014
Rated 5 out of 5 by Sheraton Norfolk Waterside Hotel The staff from caretakers to front desk and all are a huge asset to this hotel. All are cheerful and helpful. I was addressed by name anytime I called front desk or housekeeping. I especially like the note on employees individual name tags that under the name, is indicating what the person is connected to. For example some indicated "family", others "music", "art", "football" , and so on. This helped the server or room attendant be more than a label and opened a bit of conversation. The restaurant was fine and although sometimes service was slow, the staff are always pleasant and food is good value and taste. Buffet breakfast gives ample choice, including steel cut oats. Rooms while somewhat small are clean and comfortable. Location beside the harbour is lovely and has a really nice walk way. I would stay again. 15 minutes from Airport. April 1, 2014
Rated 2 out of 5 by The Good and Bad The Good: Great staff and service The Bad: Hallways were very loud, I barely got 2 hours sleep the first night and 3 hours the second night due to the doors slamming, people talking and noise in the halls. I ask for earplugs and they had nothing but cotton balls. Third night I was so tired that I did sleep better but still was awakened several times, After the fourth night I was very ready to go home. No one ask me how my stay was when I checked out. I think they knew due to the eyes. August 6, 2013
Rated 2 out of 5 by Attention to Detail I booked the hotel for the Memorial Day weekend. I have stayed at other Sheraton hotels before and have been very satisfied. This is normally a good brand and reasonably priced but, the Norfolk Waterside property left me sorely disappointed. Everything about room was fine on check-in. On day two of our stay we returned to the hotel around 10pm and the room had not been cleaned, nor had linen or towels been replaced. The morning that we decided to have breakfast at the hotel restaurant, the place setting...specifically the glasses, were disgusting. I wish that I had a picture of it so that I could post it with this review. You could tell that someone had drunk out of it, there was a ring of what looked like donut glaze on the lip of the glass and possibly on the linen napkin as well. We went out for the day and again returned to a room that had not been cleaned. This was the second time and second day that we had to call down for service. I was not happy. It's the little things sometimes that can make a stay good or bad, and this was just unacceptable. Overall, great location and a nice view but...attention to detail, or rather lack there of made this a not so great stay. May 29, 2014
Rated 4 out of 5 by WiFi I think every hotel in which I have stayed within the last several years had free WiFi; the wired ethernet in my room did not work and while the staff gave me an access PW, the page to which the ethernet took me was inoperative. In addition, although a price was specified, it was very unclear how much access was provided for that price. This was a class place, and I was very surprised that it did not offer what every I-95 exit chain hotel did. At least there were lobby computers February 9, 2012
Rated 5 out of 5 by Awesome facility We selected this hotel due to its central location. We were able to travel easily to Williamsburg and the surrounding beaches as well as enjoy the harbor at Norfolk. We were afforded the luxury of an upgrade to the Club Level; which was awesome. The staff in the Club lounge were very personable and eager to meet your needs in a very cheerful manner. Our room was harbor side with a small balcony; which gave us a wonderful view of the harbor. The staff at the front desk were very busy; however they greeted you in a very professional and courteous manner. The valet attendents were also first-rate. They were energenic and courteous. Overall I would have to say this facility provided us with a wonderful mini vacation that was more than we expected. We will definitely consider this again; hopefully in the near future. July 7, 2012
Rated 2 out of 5 by Not a good representation of SPG properties I was offered free valet parking and my free internet (SPG Platinum) but if I had not checked my folio I was charged for both $22 for Valet in Virginia is excessive. Went to Hospitality Suite for breakfast, No cold cereal, was explained that they rotate their menu and don't always have cereal. In over 200 nights at SPG properties this is first time cereal was not available. Also went to get plate of eggs and the first plate I picked up had several pieces of food on it. January 23, 2013
Rated 5 out of 5 by Waterside The rooms need to have a refrigerator and microwave in them. The breakfast prices were far too high for guests to pay for that area. Also-the staff in your restaurant (not in banquet rooms) was not on their game when we were there. It took us 20 min. to get a beer, a glass of wine and one mixed drink to be served to us on the patio. This occurred after we asked the manager if we could have a seat outside. We were told: yes if there's room he didn't bother to look. Also-or waiter seemed to be the only one working while there were two servers (one was crying into a co-workers shoulder) who didn't seem to be helping out the young man who was waiting on us. We didn't get a napkin for our drinks at our outside table.Really it was a huge turn off. This is the 2nd time I have stayed at this property and I like the location. August 3, 2013
Rated 2 out of 5 by Not worth the money This hotel was priced higher than other comparable hotels in the area. No glaring problems with the room, but not worth the amount being charged. First, the parking garage is far away but costs the same as other hotels that feature adjacent garages. Next, I was given a double bed despite asking for and confirming a room with a King bed. Finally, I had to pay $10 for wifi that was too limited to watch any videos on my iPad or laptop. I would not recommend this hotel. March 14, 2013
Rated 4 out of 5 by HotelExaminer I have stayed at this hotel many times. It's one of the best deals in the world using SPG Reward Points. It's wonderful to have a harbor view and even more wonderful to have a harbor view in a corner-suite. It has such a great location. However, I have always encountered some type of problem each of my stays at this hotel. One time it was mold and they had to move us to a new suite. This time it took them about an hour to make up the bedding on the pull-out couch for my two sons to sleep on. I called up Guest Services 3 times and finally had to call SPG Customer Relations to call the hotel to make it finally happen. Sure they always make up for their mistakes but wouldn't it be great if you could just stay here once without any problems? Ofcourse, that's hard to find at any hotel. Though they have a nice outdoor pool I wish they also had an indoor pool. Again, l would recommend this hotel but expect a blemish or two. April 21, 2014
Rated 5 out of 5 by Very nice hotel This hotel what nice, clean and friendly. May 27, 2014
Rated 3 out of 5 by room without a view When we made our reservations, we upgraded to a "harbor view" room. However, when we got to our room (330), we discovered the view was completely obscured by a large tree. No view at all. May 17, 2014
Rated 5 out of 5 by Awesome Sheraton Experience! I would recommend this Sheraton to everyone. The staff Kristen and everyone there are just awesome! Friendly helpful even the bellhops or valet parkers right when you arrive until late at night. The room was clean huge and temperature control perfect. Not frosty or stale like some properties we've stayed in across the nation! Please book Sheraton wherever you go -- you'll get your money's worth and be pleased. Thenks Sheraton! K. Simmons-Outlaw family T May 28, 2013
Rated 4 out of 5 by Not too shabby of a hotel! This is my first stay after reaching SPG gold level so I was pleasantly surprised to gain access to club level. Room is larger and club lounge is resonably stock with cold drinks. Bed is clean & comfortable. Food variety is in close proximity. Bad points are the pool (outside and full of leaves debris at bottom) and hotel parking is $24/day for vallet or $12/day for self park but you have to walk a block away. Overall, I will stay here again no problem. January 16, 2013
Rated 3 out of 5 by Someone else had a key to our room We had gone to bed when around midnight, another guest at the hotel swiped their key in our door, and our door opened! We were shocked and so was the other guest, who ran away screaming that someone was in her room. When we talked to the front desk about this incident the next morning, they re-programmed our door but didn't seem to think it was a big deal. Needless to say, we were very uncertain about the safety of our things when we out of our room. July 15, 2013
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