Rated 5 out of 5 by Vel68 This hotel is superb
Not only the facility but the employees were outstanding. Patty at the market went above and beyond to make us feel welcome. At the restaurant Eddie was accommodating, courteous, professional and the food was delicious. These employees should be commended for representing Sheraton in such a great way.
July 16, 2014
Rated 4 out of 5 by LBCMAN Great Resort...Lousy Mattress...Long Coffee Line
This is a beautiful location that provides fun for families or a romantic get a way. My wife and I were so happy with the staff and facility right up until we went to sleep.
Ugggh the king sized mattress had huge indentations on both sides of the bed, like sleeping on a hillside. Also the Coffee bar is located in the snack room and was only manned by one person on a sunday morning so the wait for coffee was reallllllly long. S
October 3, 2012
Rated 5 out of 5 by Susy21 Amazing Staff, Great Rooms and Beautiful Pool Area.
My husband and I love to stay here for our weekend getaways. It has great amenities (pool, spa, gym, etc), amazing customer service and the rooms are very clean, nice, and spacious...all for a good price!... I tell everybody about this place..its good for young couples, singles/friends, as well as family/kids friendly. If you are in the San Diego Area/Carslbad this is the place to stay....and don't forget to visit the Spa!!!
May 2, 2012
Rated 5 out of 5 by Tamarax3boys Family Vacation
Hotel is ideal for those attending Legoland with separate entrance at the back of Legoland a 3min walk.
Activities: Hotel has fantastic kids program in the summer and over Christmas holidays there are early am (08:30-10:00am) activities NIkki (coordinator) is AMAZING! This fills in the time prior to Legoland opening, activites included bingo, crafts, scavenger hunt..with prizes! Also had several games set up outside and evening movies on the weekend outside by the pool. This was our second time at the hotel we stayed over New yrs Eve last yr..best New Yrs ever as they had a FAMILY oriented New Yrs Eve Party once LegoLand closed.
Food: We ate many meals at Twente Restaurant great food very accomodating kids menu makes for a very relaxing evening at a very reasonable price.
Room; Clean no issues large with balcony great when kids go to sleep to enjoy a glass of wine.
August 13, 2012
Rated 4 out of 5 by RyansGrammy This hotel has fantastic customer service
All of the staff here was great ! Both the restaurant and room service food was fantastic for each of the 6 people in our party. The complimentary shuttle was an added bonus for getting to LEGOLAND easily (and back to the hotel late at night). Housekeeping was a little inconsistent (not enough towels, etc.) but the overall experience at this hotel was good. We will definitely come back when the kids are a little older.
October 13, 2013
Rated 4 out of 5 by Hman Beat my expectations...
The property is beautiful and so well maintained. Every inch of the hotel feels brand new. I expected that the hotel was no more than 6 months old..I was shocked to hear that is 6 years old! Our room was spacious and well appointed. The restaurant was wonderful, quality food, nice presentation and good service. The entire staff couldn't have been more friendly and I we look forward to our next stay early in 2014.
November 18, 2013
Rated 4 out of 5 by Jesi Perfect Location
Perfect Location if going to Legoland, you skip all the lines and walk into the back gate! Also super close ( couple miles) to Carlsbad outlets, good restaurants and the beach! Only complaint is that the beds are a bit 'noisy', like the mattresses had plastic on them so whenever one of us rolled over; woke the other one up, however, location and cleanliness were so good that we would definitely stay there again!
September 19, 2012
Rated 5 out of 5 by PointsHog Relaxing time
My wife and I stayed here without our kids--nice break. There are a lot of kids, but they disappear when they go to Legoland.
We really enjoyed the pool and the whirlpool. The spa was great too. The steam room was free during the week as long as it was available. During the weekend it was free if you were receiving a treatment.
The front desk has a running map available too if you're looking for some exercise.
August 15, 2012
Rated 5 out of 5 by Paul21 This Hotel is a Great Venue for a Great Vacation
This hotel has excellent food, service and facilities. We vacationed in California for the first time. The hotel is in a great location for many day trips including San Diego, La Jolla, Catalina and Oceanside. The pool is very nice and a wonderful way to relax at the end of an eventful day. Legoland is literally next door so many of the families at the hotel have very young children. We had a great vacation!
August 8, 2013
Rated 3 out of 5 by aftraveller smelly hotel
the facility has potential, the staff were friendly and responsive; however the person who checked me out never asked (how is your stay) just asked my name and asked if I would like paper or E statement. but the most important part that 2nd floor in the 2nd building has awful (body odor) smell and the carpet very old and dirty, including my room also there was dirty bag left in the closet (still there).
October 13, 2013
Rated 4 out of 5 by abccd Excellent location but service has slipped
Location and rooms are excellent. Spa is incredible!! Restaurant service has slipped over the last several months from room service. Food not cooked correctly, missing items from order and tray, and refused to allow me to order "specials" from room service. Breakfast tray was late, etc. Staff was attentive when I addressed concerns and I love this hotel, so, I hope the standard is once again raised!
December 12, 2011
Rated 4 out of 5 by janiejane Pretty nice
Highlights of our stay were the wonderful gentlemen who worked at the Valet stand. Very sweet to my children, engaging and funny. Did not appreciate how the bed seemed to fall apart every night. Not sure if the linens didn't fit, but I didn't enjoy ending up sleeping on the mattress pad every night. The Duvet fell apart too. Only 2 towels for 3 guests. Loved the buffet at 20/20 in the evening.
January 2, 2013
Rated 2 out of 5 by Martin66 LEGO Vac 2013
Front Desk staff...only provided the minimal data points when I arraived....not people friendly. Monring Twenty/20 servers....place was not full and there were plenty of staff, but we were ignore and I had to flag down staff for help. Evening serving staff was very pleasant and helpfull. My shower head was broken, I had to use a towel to wrap around the top to avoid spillage to the bathroom.
August 2, 2013
Rated 5 out of 5 by GATSONR9 Fit for a King and Queen
The room was very spacious, beds and bedding were exceptionally comfortable. The entire staff was very friendly and most
accommodating to our needs. The only thing I would like to see, is more than one restaurant. We plan to come next vacation time and stay with you. Thank you, for a great vacation. P.S. We went to LEGOLAND.
June 14, 2014
Rated 5 out of 5 by Bearit65 BEST HOTEL
When I checked in I was not happy with the extra charge of $12.00 a day. But the hotel and staff are top notch. All the staff exept one was very nice and helpfull. I have two comments.
I had a bus boy who was cleaning off a chair he tossed crumbs onto my table and he had a bad attude.
Second is the pool was ice cold. Everyone complained about it.
This hotel is the best I have stayed at.
June 23, 2012
Rated 5 out of 5 by Shae1973 Excellent Choice!
Cody was AMAZING when we checked in. Even though it was late, he told us how we could still enjoy our evening! Instead of just going to bed after check-in, we were able to enjoy a family movie outdoors on the big screen while the kids swam in the pool. We also enjoyed the jacuzzi and had drinks and ordered great room service for dinner! It was an amazing stay! Fun for the entire family!
August 23, 2012
Rated 4 out of 5 by Carlsbad84 Great Service
When we checked in, for one reason or another they did not have the room type we reserved. However, their friendly staff and can do attitude at least got us a room and comped our breakfast at the 20/20 which more than made up for having our kids sleep on the floor.
Speaking of the 20/20, the food and staff there are superb and it is easily one of the best places to eat in Carlsbad.
January 1, 2012
Rated 3 out of 5 by ABay Nice but Not Exceptional
The resort is lovely. Some areas for improvement: my door key was not programmed correctly and I had to walk back to have it rekeyed, with my luggage in tow. The staff was also not well informed that the spa closes and should not direct guest there during those times. Other staff members didn't know where the corp hospitality room was. Disappointing for such a nice hotel.
March 13, 2014
Rated 4 out of 5 by Beth41 Absolutely gorgeous for the price!!
We have family in Carlsbad, so we have stayed here before. The resort is absolutely gorgeous for the price, it is a very upscale yet kid friendly. I love it, my only complaint is that this time we didnt have our amazing sweet sleeper, we stay at Sheratons for this reason, they forgot the cover, so the second night was better, but the bed was hard... never had that happen before
June 21, 2012
Rated 2 out of 5 by FamilyinPhoenix Resort fee and parking fee
The hotel room is okay, AC vent needs to be dusted, showed curtain needs to be washed, but overall is not too bad. I was surprised in addition to the $12 resort fee, (even I don't use their pool and internet service, I still have to pay it), there is another $12 parking fee. That's just another way the hotel gets more money. If you go to Legoland, this hotel is a good choice.
August 5, 2012
Rated 4 out of 5 by MarkO3542 Meeting Place
this was my second stay in this property. Service as good and the room quiet and comfortable. The conference facilities are very good and the staff was friendly and attentive.
July 18, 2014
Rated 2 out of 5 by ckkiop Hotel could be great, but needs improvement
My room was listed as a suite, but it was TINY, way smaller than a standard room. Room wasn't very clean upon arrival. Hotel has some things it needs to work out and once it does, can be a great hotel. Pool wasn't heated and was super cold, even too cold for the kids to want to go in. Everyone around the pool was complaining and commenting on the pool temperature, very odd.
August 10, 2012
Rated 5 out of 5 by SenseiWu A perfect hotel for Family Vacation!
Everything is just comfort and wonderful.
Only the one thing we wish to improve will be the distance from the lobby to the gate of Lego land. It was bit far than what I expected.
It takes about 10 min and not easy for our kids when they tired. If the hotel can provide a "logo" theme car and send us from the lobby to the gate of lego land(not parking), that will be perfect.
August 31, 2012
Rated 5 out of 5 by Kimberly21 Beautiful Property
It is a very beautiful property, close to the beach and kid friendly. I will most definitely be returning in the future!
July 24, 2014
Rated 5 out of 5 by MikeY28 Great Legoland Access
We have stayed at this hotel many times. It is very children friendly. The property has a nice pool area. This is the first time my kids were old enough to enjoy Legoland. The back private entrance to the park was so convenient. You literally walk right into the park in less than 5 minutes. It allowed us to return to the hotel to rest and return to the park refreshed.
November 1, 2012
Rated 4 out of 5 by NinjagoSisters Kids counting # of days for return stay
Our family visit Carlsbad every summer and have we been missing out! Sheraton Carlsbad is like a secret hideaway. Hotel staff was friendly and informative. Large & clean rooms a big plus with kids. We had such a good time we plan on returning in a few weeks. Movie & BBQ by the pool, walking down private path to Legoland and golf cart ride to legoland was a big hit.
September 11, 2012
Rated 5 out of 5 by CbadDad One of the better resort-style hotels I've stayed in
I try to keep my reviews well-rounded but I simply cannot find a bad thing to say about this hotel. It's awesome. The staff was helpful, the lobby and common spaces smelled great, the architecture and decor are top notch with beautiful views of the ocean and sunset. If you dine at Twenty/20, you've got to try the Spanish Margarita - it's my wife's favorite.
March 13, 2014
Rated 5 out of 5 by Eagleglen Great hotel next to Legoland
Great hotel, beds are comfortable, the pool was great, lots for kids to do and it has a private entrance to LEGOLAND.
July 20, 2014
Rated 3 out of 5 by Ceces Valentines Day
We stayed on valentines day/night... everything was great, however I did not think about your location (next to Legoland) when booking our valentines getaway. There were kids in the rooms above us and next door to us.. which was not too romantic.
I wish this would have been considered when assigning a room to a couple on valentines night.
February 17, 2014
Rated 4 out of 5 Carlsbad, CA
The only issue is that I asked for a room facing the open grass courtyard like our previous stay a few months ago. We arrived early and had no problem waiting for someone to check out. When they called to say my room was ready I asked if it was the front courtyard area and they said yes, but instead I was put in the back of bldg one. That was our only issue.
June 24, 2013