Rated 4 out of 5 by Legoland812 Family Friendly Hotel
Hotel staff is very courteous, room is comfortable and clean. The only issue we had is the type of room we reserved and not getting it. Though we did receive a small reimbursement for the room, I wasn't comfortable being on the ground floor. It is too accessible for anyone to walk into the room if the sliding glass door is open.
August 14, 2013
Rated 5 out of 5 by Cools187 Great location for a Conference
The location was great for a work conference. Beautiful spot with distant view of the ocean. Nice fitness center, clean room, and very comfortable bed.
October 4, 2014
Rated 2 out of 5 by UnhappyGuest4 Hotel lacks basics
One of our rooms had a sliding door that you could not safety latch (latching pin didn't line up). Could not take tub bath because the valve on faucet was frozen in the shower position. These basics must be checked before the room is occupied!!!!!!!!!!!!!!!! It is too difficult to have workmen in when there are child guests.
August 11, 2013
Rated 5 out of 5 by chawlaaman Great Hotel
Great location only thing I missed was the club lounge which I enjoyed in my last 2 stays.Property was neat and clean except for a few issues which Andrew-Front Office manager personally took care.
Andrew is a great asset to this property as he not only was helpful but did also called me back to check if everything is fine.
August 22, 2012
Rated 4 out of 5 by fruity123 Stop the smell
The hotel and staff were great but the "Sheraton Smell" was over powering!! My husband and I have lung problems and the heavy odor when one tries to do business at the desk or eat food in the restaurant is miserable. Have you ever tried to eat when all you can smell is Sheraton? Not meat, etc. How are your employees doing?
December 16, 2012
Rated 5 out of 5 by Vel68 This hotel is superb
Not only the facility but the employees were outstanding. Patty at the market went above and beyond to make us feel welcome. At the restaurant Eddie was accommodating, courteous, professional and the food was delicious. These employees should be commended for representing Sheraton in such a great way.
July 16, 2014
Rated 4 out of 5 by CalJack We were please with facilities and staff
This was our 3rd stay at this hotel and the consistency remains. It well lives up to our SPG expectations in terms of service, facilities and features. With the exception of a few minor room maintenance issues, we were very pleased with our return stay and would highly recommend this property.
July 29, 2014
Rated 5 out of 5 by SilverBear If you are going to Legoland, Stay Here!
The ability to enter Legoland via a private entrance was totally worth the price of this hotel. Start at 10 and when the kids are pooped head back to the hotel and let the kids jump/play in the pool (which supplies noodles for the kids and adult beverage service for the adults!) Self park or valet... all was convenient.
July 18, 2012
Rated 4 out of 5 by MomofTwins Love this hotel, but.....
Twice or three times your staff started answering my question, "Since you are not a preferred SPG member" - and I interrupted and insisted I was, they looked again and had to apologize. Were there computer problems? Also - I booked several months in advance and requested a particuliar room or rooms in a specific area - when I pre-checked in they stated that I could have a room in that location. When I got back from Legoland, I had another room no where near what I requested. The bathroom had two broken items - the shower knob and hooks to hang towels. When I entered the Guest Lounge for breakfast, the attendent asked me if my co-worker was my daughter - we are the same age. The attendant was EXTRA nice after that...... My room key stopped working after 11 am, when I had a 12 pm check out, and when I called from the phone near the elevator, they said they would bring me a new key and I waited over 20 minutes. Had to change my check out to 1 pm. Great location though!
August 9, 2012
Rated 5 out of 5 by Tim31 March Stay
I was a guest the week of the 20th. On Friday, I experienced chest pains and went to the lobby seeking help. The staff went into action immediately. Security was on the scene within minutes and the EMT's were there shortly thereafer. Thanks to the quick action, I want to thank you from the bottom of my stented Heart.
March 25, 2014
Rated 4 out of 5 by KDOCO Great Family Vacation getaway
Kid-centric location thanks to Legoland private entry in walking distance (though we were underwhelmed with Legoland) and kid friendly pool and hot tub.
Had we planned a romantic weekend away as adults, I would have been bummed to have the place swarming with children, especially on the weekend during summer vacation.
August 12, 2013
Rated 2 out of 5 dark room
the room was dark and very difficult to see. there were 3 bulbs in the entire room. there was no lighting at the bed stead and no clock in the room. had to use my iphone. for wake up and time of day. not this part of my stay was very bad.
the people part of your work force are very good. friendly and accomodating.
July 27, 2013
Rated 2 out of 5 by Benc1008 Unhappy customer
1. Misleading price promotion and wasn't explain
2. Services and staff not friendly . We requested services and didn't get the service we expected. They just throw service material to my son when delivered.
3. 3rd day, room was clean and missing towels.
4.My overall experience wasn't pleasant coming from Portland.
May 28, 2013
Rated 4 out of 5 by drbr1 Relaxing Environment
A great facility with private entrance to LegoLand. Only 55 mins from Disneyland. The Exec Suite was worth it. A quick drive to the beach. Great local food. A quick 30 min drive from the San Diego Airport. Wish it had laundry facilities--that was the only problem.
August 14, 2014
Rated 5 out of 5 by TimothyMartin Totally disappointed in Visa transaction!
The Sheraton was great until I got home. I was bragging about this place to all my family and friends about how wonderful it was. Not going to happen anymore! I Viewed my Visa card on line and saw the hotel had approx. $900.00 pending. My bill when I checked out was $184.00. I called and received the snotty answer from the girl that this is all done by the software. What the heck kind of answer is that? I then proceeded to call Visa and explain the situation. They told me that the hotels sometimes do this but this was entirely out of line. Visa told me that 184.00 would be the limit they put out. How dare The Sheraton over charge me for services that I did not warrant or give permission for. The bad taste in my mouth is still there and I hope this does not get swept under the rug by Sheraton. My name is Timothy M. Gill and I stayed at The Sheraton Carlsbad, CA for 5 nights. I travel a lot and I can assure you that the Sheraton will not be in my itinerary!!!!!!!!! P.S. Taste Still There!
June 4, 2014
Rated 2 out of 5 by Alva818 Nope
It was my first time at sheraton carlsbad hotel. I wouldnt go again. Its expensive. I had to pay the room and parking and no free breakfast atleast. I stayed on the first floor and people on next floor up made so much noise in the night. The only thing i liked was legoland that was just outside the hotel.
May 21, 2013
Rated 4 out of 5 by Sleepy1 Sleep
I know this is a family resort, but it would be nice if you I could separate the biz travelers from the kids -- or put the kids on the ground floor. I stay at hotels mainly for sleep and this can be a problem when kids are bouncing off the floors/beds/walls early in the morning. I know I have two myself.
June 1, 2012
Rated 4 out of 5 by MagS Bathroom improvement
1. The shower drain is blocked by tons of hairs. I need to clean them before shower. (It was discovered on my 1st day arriving). It seems there's no constantly checking on the facility cleaniness.
Bathroom amenities are not ready for registered guests headcounts.
This is a simple area that must improve!
August 21, 2012
Rated 3 out of 5 by LindsayMM Nice, but felt nickled and dimed
First, let me say the hotel was beautiful and rooms were great. Staff - very nice. But, I did feel like we were nickled ad dimed. On top of the room, there's a resort tax and parking, so the price isn't what you think it will be,
August 30, 2014
Rated 4 out of 5 by RBass great service
What the pool area was lacking in ambiance and service, the rest of the staff made up for.
I was disappointed that there was not a waterside or some other kid friendly structure by the pool since this hotel is advertised as being adjacent to Legoland, which naturally means families would be staying there. The towels were thin and small and there were no pads on the chaises. Our lunch bill came to over $70 and the food was on par with a fast food restaurant. Although the cost of food was akin to a high end hotel, the overall atmosphere was bland.
The only thing that saved this hotel were the nice room and friendly staff. Particularly the shuttle drivers who were knowledgeable and charismatic. Juan and Mike M to be exact.
Definitely keep the shuttle service since the location is up a hill and difficult to walk any where. This came in handy when my family went to Sea World leaving me without a car. I enjoyed the spa as well. Although compact, the space was well planned and the decor was beautiful.
April 4, 2013
Rated 4 out of 5 by HenryB303 Good but "extra" fees
Very nice Sheraton, & great location for Lego Land access etc. BUT I did NOT expect to pay extra for parking or resort/internet use etc. since that has never happened to me in the past as an SPG Gold member. I was surprised at the added expense of $24/day for each of 2 rooms.
May 4, 2014
Rated 4 out of 5 by Ann33 This hotel has a great location
This is my second stay and my husband's first stay at you hotel. We had a great room with an ocean view. The room was very large and comfortable. The location is great at the top of the cliffs, and very quiet with a beautiful sunset to view. We will certainly stay here again.
December 13, 2013
Rated 3 out of 5 by dadart20 it's the little things
My wife and I were in Carlsbad for a two day business trip. We came back to our room to find that the maid did not replace the shampoo and body gel bottles and for whatever reason, removed the two cups from the bathroom. Otherwise, the room was comfortable and as advertised.
September 25, 2013
Rated 5 out of 5 by Albertxyz Happy stay
Given the location of the hotel to Legoland, this is hotel by no coincidence is a family hotel. So if you hate kids this hotel is not for you.
The stay was comfortable, the room was very clean and the staff was very attentive. Room service food was great and decently priced.
August 20, 2012
Rated 5 out of 5 by joelpeg beautiful stay
when we arrived to the hotel we were pleasantly surprised, everything looked so much nicer in real life than the picture...
the staff is extremely friendly and accomodating to everyones needs...Room was very nice and spacious too...we had an extremely wonderful experience!
February 8, 2014
Rated 5 out of 5 by crainey Nice Property
I mix business and pleasure taking 6 kids with me on this trip. The front desk was friendly and easy to workwith as was all other staff members I came in contact with! The rooms were clean and confortable with very little outside noise. I look forward to visiting again.
June 25, 2012
Rated 2 out of 5 by Andrew9182 Not worth it
Not on the beach or walking distance to it, staff that weren't very helpful at the front desk and a barista who asked me a couple of times if I needed room for cream and sugar after I order my coffee black... Not typical of my Starwood experiences, I will not be back.
June 10, 2012
Rated 5 out of 5 by Lucille2 "Cooling night at this Sheraton Carlsbad"
Greatest asset to this hotel...it's beautifull swimming pool which is open 24 hrs. and away from the guest rooms, beautiful and 3 years old rooms, they still smell and look brand new!!!
Excellent expirience and stay, I recommend this resort to everyonel!!!!!!!
September 18, 2012
Rated 5 out of 5 by ADLifeTimeQueen12 The BEST!!!!!
I never expected such a great place & staff! Sometimes when a person stays at a hotel that is "associated" with a resort, service seems lack luster. NOT this Sheraton! From the room, to the staff, to the restaurant and everything in between - TOP NOTCH!!!!!!
August 22, 2012
Rated 5 out of 5 by Mom2ThreeThings Great hotel
This is a great family hotel. The room was spacious and very comfortable for our family of five. It was very convenient to Legoland, beaches, and other Carlsbad attractions. We'd definitely stay here again. The staff was very courteous and responsive.
May 12, 2014