Rated 1 out of 5 by InTownForLegoland Not family friendly
We came to stay at this hotel since it is very close to Legoland. We were told that it was close enough to walk to or they would provide a shuttle service to and from the park. The shuttle service was terrible. Never around or incapable to get a hold of. Tues evening was told it would be at least a 45min wait to be picked up from the Legoland Hotel. Was under the impression that there was a pullout couch bed (sleeper bed) but there wasn't and have to pay $25 for a roll away bed, plus another $20 for valet!!! Over $300 for a room and no coffee or even continental breakfast included. No view of Legoland or the ocean. Not worth the price, at all :(
April 17, 2014
Rated 2 out of 5 by redshirt Car parking terrible, bathroom counter top dirty
Nice hotel with friendly staff but two things were disappointing.
1) Valet parking parks their cars in front of hotel building I stayed in. Consequently I had to park far away since the underground parking that is not large enough for the building was full and the near by outside parking was reserved for valet. Adding insult to injury, self parking is $12. Seems unjustified when there's all kinds of open land.
2) The bathroom counter top was dirty, not even wiped. I could see drinking glass mark circles, toothpaste drips, etc.
The two star rating is because that's what represents "Needs Improvement" and I think these things can be improved. Seems harsh when the hotel is actually very nice.
March 31, 2014
Rated 1 out of 5 by jwj2014 rude and unprofessional
As a Starwood Platinum for over a decade, I frankly expect better. The staff was rude and made me feel like an "idiot" for paying $700+ per night for the Presidential suite during my stay. I would not recommend this hotel, and it is not what I expect from the Starwood brand.
April 4, 2014
Rated 5 out of 5 by Seattelite Great family stay
Perfect stay for family going to legoland
April 13, 2014
Rated 3 out of 5 by Washington253 Nice hotel and location; rooms not good
Well maintained facility. Service by all staff (front desk, concierge, housekeeping, room service) was wonderful. Downsides: 1) Bathroom had no fan so after showering everything would fog up and stay fogged up for a while. 2) Both queen beds to horribly hard and lumpy; VERY hard, VERY lumpy; no one slept well during our 4 nights, even children. 3) Room and hallway smelled kind of mold. 4) Patio was small and not enclosed for privacy at all - couldn't even enjoy morning coffee with sunshine without cars driving by and looking at us.
April 7, 2014
Rated 3 out of 5 by ivygirl Great hotel/Horrible Parking
This is a great new hotel property but the parking is terrible. They charge you 12$ to park yourself FAR away from your room. When we returned at 11pm from a birthday party we couldn't even find a spot anywhere and had to move the cones from the Vallet area to even get a spot. It is an insult to have to pay for that! If it weren't for that I would have given this rave reviews but they need to remedy the parking charge or i won't go back.
November 9, 2011
Rated 3 out of 5 by DORI13 TO: Chris Draper (GENERAL MANAGER)
TO: Chris Draper (GENERAL MANAGER)
Chris - just wanted to share some feedback with you.
I'm a Platinum member and have been staying at your hotel on and off for the past three months. I also plan on staying there for the next 7-9 months.
On Sunday I came to the hotel with my pregnant wife and attempted to check in at 2pm. I was told that there was not a single room available until 4pm when check in happens. I was asked to wait until a room becomes available at which time I would get a call. I waited until 3pm and after hearing nothing, I went back to the front desk frustrated as I was seeing others check in with no issues. In fact, as I was standing in line a number of folks checked in with the exact same type of room as mine.
When it was my turn with the agent, I was told that they are still looking for a room and after sounding out they said they found one. I asked to speak to the front desk Manager and Rachel. When she finally checked me in and provided me with my keys, she asked me if I have ever been there before which frankly, irritated me that much more because I just explained to her that I have been staying at the hotel for two months, making me realize she wasn't listening to anything I said.
I'm sharing this with you because folks like me are dedicated Starwood members. I go out of my way to stay at Starwood and although i don't expect any favorable treatment i do expect to be treated fairly. My stay last week was very disappointing.
December 6, 2013
Rated 3 out of 5 by duffy You Pay for the View
The room was nice and clean, however the noise from the rooms around us was constant even though the hotel seemed to be half empty every room around us was occupied.
Add to this the $12 per day parking and the $12 per day resort fee which lets you use a computer and a pool/hot tub.
This was my second trip to San Diego this year and I will be going again early next year but to another hotel.
November 12, 2011