Rated 5 out of 5 by pksk4 Above and beyond
The Sheraton Carlsbad staff made my stay awesome. We stayed 2 nights for a Legoland birthday party. The awesome began at check-in. As SPG gold members, the front desk upgraded our room and made sure my in-laws were close (but not too close). We hadn't even settled into our room yet, when a birthday gift basket arrived from the front desk, milk and cookies for the birthday guest!
The hotel has a shuttle to get to surrounding attractions. The shuttle dropped us off right at the front gate to Legoland. After reading some other reviews, I'll admit I was hesitant about staying there, but Kelly and all the staff that we encountered, made for a truly wonderful stay.
May 19, 2015
Rated 4 out of 5 by Pongo25 Good for families with kids
We stayed at the Sheraton in Carlsbad during our kids spring break for 3 days and were very pleased and surprised with the overall accommodations. We bought 3-day passes for Legoland and took advantage of their private entrance. The walk is only a 3-5 minute walk from the main lobby but quite tiring, especially after all the walking you might do in the park. Nevertheless, it's still a great bonus for staying at the hotel because there are absolutely no lines to get into the park. Just show your room key, tickets and walk in. The hotel also has 2 pools, both heated, with the main pool open 24 hours. It was cold swimming when we went but still looked very inviting and we had to go in. The hotel staff were all super friendly. We were greated by everyone, from housekeeping, to valet attendants, landscapers and room service. Our only concerns were the self parking and elevators into building 2. Parking, including valet can get very busy, especially at night. The one elevator that takes you from the garage is slow. I recommend asking for a ground level room. The overall room is average but comes with the signature beds and shower head that makes the room a bit more special. Our room also had a cooler but a colder refrigerator would have best suited us and our milk monsters. Most of our time was spent in Legoland so we didn't have a chance to see the rest of the hotel grounds. But it did have a restaurant and conference area. Be aware that construction of the final phases of timeshares were still being built and can be an eyesore to some. Overall, if your looking for a short family trip with exclusive access into Legoland, we highly recommend the Sheraton.
April 12, 2015
Rated 1 out of 5 by AP1004 Dishonest Front Desk Employees
I am a Platinum member, and we were upgraded to suite. Upon check in, we were downgraded to a traditional room. I pointed it out that we were, 30 min ago, confirmed to a suite. The front desk lady who checked us in, Jennifer, looked at my husband like he was crazy. She told him he was NEVER upgraded.
I called SPG customer service, and they were able to look up my reservation. They told us that she, Jennifer, was the one that downgraded us. Not only did she lie to us, she had major attitude when I asked her about it. I told her that, in my opinion, she should have been truthful and explained it to us. She told me that I was "entitled to my own opinion". Wow. Unbelievable.
She gave us the worst room possible...right next to the entrance of the garage, first floor.
February 15, 2015
Rated 3 out of 5 by SuperSid First Stay at the Sheraton Carlsbad - some issues
Let me mention I have stayed at the Hilton Carlsbad Resort twice already, and the Hilton is located in a little better beach access spot, and has better food. Another good factor: most, but NOT all, of the Hotel service was great.
1) Jennifer Joiner the Front desk manager is NOT friendly, and is NOT customer service oriented, not just to me, but to at least two other separate guests that I saw with my own eyes. 2) Hotel charges $20 for a "buffet" but it was emphasized you get juice OR coffee, not both. Second, buffet only had FIVE CHOICES OF FOOD, for which all meat products were pork, pork based, or wrapped in pork casing, and Hotel offered NO subs. 3) Hotel BUFFET ran out of food items well before the end time of 11am. I communicated all the above to Front Desk Staff during my stay. Let's see if they care or will fix.
December 29, 2014
Rated 5 out of 5 by RichieLAX Family Get away
We came to stay at this resort because our son had a lacrosse tournament and let me just say that this resort was absolutely beautiful. The staff was outstanding and It was absolutely wonderful to come back from a long day out in the field and enjoy a glass of wine and a movie in our beautiful room. Our son was happy and we were as well. We invited our other lacrosse friends to stay and they absolutely loved it too. We will be making this our go to resort for events and business travel. Thank you to the outstanding staff for all you do!
December 10, 2014
Rated 3 out of 5 by LizD22 No SPG Recognition
I am a long time Starwood Platinum Member. I stay at the Sheraton Carlsbad 3-4 times per year while visiting Family. My most recent visit was over the Thanksgiving weekend.
Upon check-in, the front desk does not recognize any Starwood Status, not do they have any idea that a guest has stayed at the hotel previously. That seems like such a waste, and an easy way to make a guest feel welcome. This last visit was no exception:They whip out the map to show me how to get to my room, two minutes after i noted that i have stayed there many times, and surprised to hear that I have stayed there in the past This Sheraton also does not upgrade for Platinum Guests, even with a suite upgrade request in advance. This is a pretty resort in a terrific location, but a disappointing experience for Platinum customer.
December 7, 2014
Rated 4 out of 5 by Joie1dad Attitude adjustment
This resort has a lot going for it-- literally next door to LEGOLAND, modern layout, good location overall, good breakfast buffet. Staff needs work to match. Slow delivery of baby crib, front desk clerk initially didn't offer platinum breakfast amenity because "we are a resort" which is not true, since I have been platinum for 15 years. Experience would be considerably better if service by staff improved.
December 4, 2014
Rated 5 out of 5 by willsfam 5-star experience for 3-star price
Our family was blown away by a recent 1-night stay at this hotel.
The staff greeted us by name, the facilities were sparkling new, and the restaurant was the best I've ever had at a Starwood property. We in fact left Legoland during lunch to go BACK to the hotel to have another meal. The kids menu in particular was a welcome relief from the usual nuggets+fries you get everywhere else.
Highly recommended and we will be visiting again (this time for more than just one night!).
November 30, 2014