Rated 4 out of 5 by 2222 Check out
I was not impressed with this process. The cashier said we had used some items which we knew were simply moved to another place in the room( water with red cap). He eventually removed the charge but that is not the point. I asked that I received an email from him confirming that indeed we did not use the items and that they were still in the room. My credibility is important to me. It was not the costs.
May 31, 2012
Rated 5 out of 5 by spider219 great service and value for money
While the hotel has great features it is the staff and their service that standout. The staff are very welcoming friendly but very professional in their duties. From check-in to check-out to ordering taxis all ran like clockwork. Our stay was made even more enjoyable by the entertainment in the lounge each night. I feel the hotel was let down by its location and access to public transport.
November 6, 2012
Rated 5 out of 5 by SafetyWizard Business Conference
I was at this hotel for a business conference. Every aspect of the service and facilities at this hotel were superb. The morning breakfast buffet had exceptional variety of good quality foods. The room was spotless and quiet. There was also a much wider selection channels on the TV than I am used to at international hotels. Overall, there isn't much more that I could ask for in a hotel.
March 24, 2013
Rated 5 out of 5 Beautiful
Being on the river was incredible. The views, the hotel, the staff were all wonderful! Breakfast in the hotel was extraordinary!! There's also a really nice restaurant around the corner that also has a spa and everything was awesome!! There is a company on the first floor where you can book tours and get information. This was one of the best vacation experiences I've ever had! :-)
June 29, 2012
Rated 5 out of 5 by BVal Fabulous place to stay alone the river
This is a must place to stay when visiting Bangkok. The river reive is amazing. The hotel shuttle boat (ultra comfortable) makes it easy to connect to sky train. The service and friendlyness of staff is awesome.
The pools are fantastic and so is Sambal bar by the river and pier. Awesome food and drinks! Plus they made the Siam Sunray for us which wasn't on the menu.
September 9, 2013
Rated 5 out of 5 by GCA14 This Hotel has it all.
Very pleasant property and facilities, great view of the River.Excellent food and service at all the venues. Great Pools. Front office staff very helpful as was Concierge.Nice kiosk for incidentals and reading material. Loved the Feature Band The Beatles in the Lobby Bar.
Top management very engaging and good to have their interest. Will most certainly be back.
March 13, 2014
Rated 5 out of 5 by lee1808 Very satisfied and enjoyable stay
I stay on this hotel for leisure trip. Overall I am very pleased with the service.
The room is very comfortable, clean with a stunning view of chao phraya river.
The associate are very nice, polite and attentive.
The hotel is outside of the city, but there is complimentary shuttle boat from the hotel to sky train station.
I highly recommend this hotel!
March 24, 2013
Rated 5 out of 5 by Deb50 Still excellent
It has been 8 years since we stayed at this hotel and there has obviously been cosmetic changes but it still remains our favourite hotel in Bangkok - incredibly efficient and friendly service which makes this hotel a standout . Nimit at the front desk should be commended on his service . Great river views and convenient location. We will be back!!
March 13, 2013
Rated 5 out of 5 by Jimtraveller A great stay
Stayed at this hotel with my dad during our visit to Bangkok.
We got upgraded to a junior suite. The river view was amazing.
The club lounge is so spacious, and the food offering was wonderful! We always looked forward to going to the lounge when we came back from our sight seeing outside.
Wonderful place and wonder staff.
October 6, 2012
Rated 5 out of 5 by David55 Location by the river suits me
The pool area and generous garden grounds give this hotel a resortlike feeling, even though you are in a large city. Staying right on the banks of a charming river bustling with life only added to our excitement. There is great food to be found both in and around the hotel, and I recommend this hotel warmly for its service and nice atmosphere.
July 30, 2012
Rated 5 out of 5 by NASL Dr Nihal Abeysinghe
Under the circumstances that we had the meeting in Sheraton from 27-29th May, the Hotel staff provided us an excellent support. For three days with more than 50 participants we had no issue. Well done! Thank you. My speial thanks to Ms Shanya (June) for the readiness she had to assist us when we need her assistance.
June 1, 2014
Rated 4 out of 5 by mgvm Good hotel, great view
I was upgraded to a suite with a marvelous view over the river. Very comfortable and great bed as usual.
Breakfast in the Club Lounge is a poor copy of the same in other Sheraton hotels and badly needs improvement.
Both restaurants on the ground floor are excellent and the service in the Thai restaurant was very good and attentive.
April 30, 2012
Rated 5 out of 5 by Borrie311 Royal Orchid
Our stay at the Royal Orchid Sheraton was most enjoyable, with fantastic view of the river.
I found the Hotel to be in a good location to get to all the places we wanted to go to.
Very friendly, clean & spacious room. A nice central bar area with once again lovely friendly service.
Would 100% stay at this Hotel again.
March 15, 2014
Rated 5 out of 5 by Sealover Will Always be on our top list of favourites.
We travel a lot mostly for relaxation and pleasure.We love Thailand and are partial to our starwood hotels. So we always try to find the new ones that might exceed our expectations.This one of our favourites never cease to get top marks.The Fab views,lovely suites,one of the best lounges in the industry.Where can you get 3-4 hours of a happy hour? in one of the most comfortable large lounges?
We have been regularly making sure not to miss our short sojourns here for years and we love it. On this visit we were celebrating a special anniversary and were so pleasantly surprised with a delicious lovely cake. Sweet views,sweet food and love filled the air.
From excitement of check in to saddness of departure,we loved every minute of our stay. We always feel sorry to leave.
Our thanks to all the staff,senior & junior.They all play such a wonderful role in making our visits so special.
We look forward to our next visit with great anticipation.
Our thanks to all.
February 26, 2012
Rated 5 out of 5 by RabbitConway This was an incredible experience
The hotel was lovely and our room was exceptional with views of the river. The Hotel was conveniently located with the river shuttle to the Skytrain. We had a problem with a tour we had booked and the desk staff and the Consierge went out of their way to help us with phone calls and assistance because we could not speak Thai.
August 22, 2013
Rated 5 out of 5 by Jhonson40 Comfortability and relaxation with Royal Orchid Sherton Hotel
Very kind and friendly staff. Comfortable boat to move to BTS station. Fresh and nice meals and amazing views in the Bar in front of river. Everything was fantastic and suitable for relaxation. And nice swimming pool for child as well as adult. Thank you, Sheraton!! to be able to make a good memory in Bangkok with my family.
July 23, 2013
Rated 5 out of 5 by 2020BaliEye This hotel has great staff
I was thoroughly impressed with the level of professionalism, quality, attention and kindness shown by all hotel staff. Everyone was so helpful and were actually sincere in their desire to assist. No pretension...only an honest desire to please. Wonderful experience.
June 29, 2014
Rated 5 out of 5 by BobAndo One of my favourite Asian hotels
I had not stayed for 20 years since my last visit- this hotel has maintained its high quality service levels throught the entire hotel, a quality towers lounge and excellent staff. A pleasure to stay here. I will return if I come back to Bangkok.
July 4, 2014
Rated 1 out of 5 by UnhappyinBangkok This Hotel is hemorrhaging due to low occupancy and is desperately cutting costs
This was my second visit to the Royal Orchard Sheraton Hotel Bangkok this year, The first time was in March 2014 - it was a truly remarkable and wonderful time.
Sadly a visit it July 2014 revealed that the hotel is suffering along with other Bangkok Hotels with low occupancy. Understandably floors are closed down. However, rather than close some of the F&B outlets these all remain open and serve sustandard food, reheated, reconsituted food and in many cases microwaved food in order to cut costs.
Most fustratingly the only way to provide feedback to the F&B team is via a scanned process which I had no way of accessing let alone understand how to use.
They are desperate to cut costs and don't really want to know the impact this is causing on the guest experience.
By all means stay at the property - brown bag your meals or try the really friendly steeet stalls outside the hotel entrance.
One final point on their F&B - how hard is it to serve a sub standard buffet breakfast? Really? Check into the Royal Orchard Sheraton Hotel - they appear to have perfected the art.
July 5, 2014
Rated 5 out of 5 by TonyF Perfect
Great location, great facilities, great staff, swim up bar in the pool in garden surroundings and great margaritas in every bar - what more could you ask for.
July 23, 2014
Rated 5 out of 5 by Jer44 Suberb hotel with relaxed professional service
Very impressed with the consistently high quality of all staff- a minor matter with missing bags quickly solved. Really helpful advice from front of house to assist with sightseeing etc.
July 11, 2014
Rated 5 out of 5 by subha Very beutiful view and staff of the hotel very friendly
The evening chaopaya river view from the room is excelent and very romantic.
The buffet lunch and dinner in the river side resturant is very exciting with lot of variety.
most of all all the hotel staff ( reception, resturant,lounge) are very much helpful and freindly.
February 28, 2013
Rated 5 out of 5 by cogirl Wonderful escape.
After a busy day of sightseeing and braving the traffic of Bangkok the Royal Orchid was a welcoming ending to the day. The rooms were large and comfortable and the property had everything needed to relax and enjoy. The staff was very helpful with all our needs.
February 9, 2013
Rated 4 out of 5 by Tae007 Nice view
Hotel is nice as it is starwood but the staffs or service does not meet my expectation (compare with the experinces I had with other Starwood hotels). Anyway, it is still a good choice for the people who are coming to Bangkok and want to see a real Thai city.
July 22, 2012
Rated 5 out of 5 by Sarah68 Beautiful hotel with fantastic location
I would highly recommend staying at this beautiful hotel which has great rooms overlooking the river. The rooms are very spacious and there are two lovely swimming pools. The breakfast is great and the staff are extremely helpful and friendly. Great place!
October 28, 2013
Rated 5 out of 5 by Swannie A great place to stay in Bangkok
We enjoyed our stay on the 21st floor with a great river view. Everything was first class. The hotel shuttle water transport to the nearest Sky rail station was convenient to use.
June 30, 2014
Rated 5 out of 5 by KINT Very Warm and Comfortable Hotel
Sheraton Orchid is a well maintained hotel near the river. Staff are very courteous and responsive. Going to town is very easy by taking the Shuttle boat and Skytrain.
July 1, 2014
Rated 5 out of 5 by Rocky14 Absolutely Beautiful!!!!
This hotel is absolutely fabulous the staff was great and we truly enjoy ourselves great jazz band !!! We up graded to the towers and the staff was impeccable!!!! We love this hotel and look forward to returning when we return to Bangkok!!!!
September 2, 2013
Rated 5 out of 5 by tusenkatts One of our favorite hotels worldwide
We have about 6 hotels worldwide that we feel are special and we like to return to. This Sheraton is on that list. The staff is welcoming, the lobby very attractive and the Thai music in late afternoon is lovely. All the rooms appear to have a view of the main river through downtown Bangkok and it is fascinating to watch. A shopping mall is connected and downstairs there is a ferry for crossing the river. Area restaurants are good - we like Yok Your across the river and Riverview in the mall - and I love the massages on nearby streets. This last time, I had a great one at Naree Massages Beauty Salong on Siphraya Rd. There is a 7-11 on the same street. The Italian restaurant in hotel was excellent the one time we ate there. Service is outstanding at this hotel and the basket/bowl of local fruits appreciated. Sometimes you are lucky enough to get a brochure that explains what the fruits are and how to eat them. We will return again! Several times we have used the concierge to help us get s a special trip and they have always come through for us.
November 30, 2011
Rated 5 out of 5 by prasert I had a fab birthday!
Thanks to all the staffs at the Royal Orchid Sheraton,we had a great 2 nights + birthday cake and specially those boys and girls at Sambal where we had our dinner party made our stay even more special!
We will definitely come back!
October 16, 2013