Rated 5 out of 5 by AO2011 Excellent service
I stayed at the hotel for ten days for work-related training, and the service and the facilities were above and beyond expectation. Friendly staff, fantastic breakfast, lunch and dinner, nice swimming pool and spa.
My only complaint is that the wall between next room was so thin that I could hear everything that was going on next door and was not at all pleasant, and I had to be careful with my TV sound as well. I hope the hotel would do somethinig about it.
Other than the thin walls, I highly recommend the hotel for the location, view and great services.
November 6, 2011
Rated 3 out of 5 by MaverickMRAW No longer an Amazing BKK hotel
This hotel used to be special and unique Bangkok hotel. Over the passing years newer hotels have sprung up all over town while the Royal Orchid has become rather staid and tired. The room, while clean was bland and basic, with noticeable wear and tear of the furniture. Room service menu missing pages and falling apart.
Breakfast buffet was a large affair, but impersonal and felt more like a large cafeteria and staff, while smiling seemed overworked and rushed.
Public areas were fine but just bland and unmemorable. Even the pool area in Portuguese Embassy garden seemed tired.
Location wise, its a bit to far to walk to to Silom area, but the shuttle boat to the BTS train stain was a nice touch.
I feel Starwood are targeting this property more towards tour groups as they have better located business hotels in BKK.
Overall, just found this once impressive hotel has become rather bland.
July 22, 2014
Rated 5 out of 5 by PJH76 Overall experience
OK...this hotel has good things and bad. It is alongside the river which makes it good, and is adjacent to a small mall and river side set of bars. On the other hand the streets in the area are part of the old city and a little depressing to see.
The hotel facilities are fine and staff work hard to make your experience enjoyable. Drinks in the bar a bit expensive, making it very worthwhile to book into the club floor rooms
July 15, 2014
Rated 5 out of 5 by Stevesk1 Great river views
Comfortable, well equipped rooms, attentive staff, great food, relaxing swimming pools. A great place to stay in Bangkok!
August 7, 2014
Rated 5 out of 5 by Helmut2911 This hotel provides perfect staff: professional, friendly, caring for their guests
Everything is clean and in best condition, the staff is absolutely perfect.
Rooms are clean and very comfortable.
There are only 2 things, which have disturbed me a little bit:
1. No free WIFI in the room. For me free WIFI must be standard in a top hotel. It is not because of the charged amount (increase room rates a little bit), but it doesn't give me a professional impression.
2. Breakfast could provide more variety of fresh fruit
July 10, 2014
Rated 5 out of 5 by lilyzhao99 The hotel has great servces
This hotel just have great service. even the hotel facility is sort of old.
August 7, 2014
Rated 5 out of 5 by RickTF Still a great hotel but needs a little attention.
I have stayed at the Royal Orchid many times for over 25 years and the hotel still impresses me. The staff on the executive floor are amazing especially Khun Oh, Khun Na, Khun Sai, Knun Ruth and of course others, but I don't know their names. But they know mine and even after a year of absence they always recognize me and call me by name. Whether this is the result of good memories or good systems and training, it doesn't matter. It works!
Two things need attention. The key card system is aggravating and doesn't work properly. In fact it hasn't worked properly for a few years. Second, the upholstry in the Exec lounge is getting really tired. Same comments as last year, so hopefully someone will take on these two projects. Keep up the good work!
January 9, 2013
Rated 5 out of 5 by adina Very nice and clean and hospitable
We were very happy with the service and the responsiveness
The hotel was comfortable and the amenities were appreciated.
August 5, 2014
Rated 4 out of 5 by Eva2011 Great Hotel
Nice room, nice pool. My kids love spending time in the kids pool. Complimentary shuttle boat service to BTS is a plus point, especially during ride from BTS to hotel during hot weather, they even provide us with cold tower and cold drinks. This small gesture enough to make us feel warm in our heart. Nice buffet breakfast spread. A small problem during check in when we trying to get into our room, they key is not functioning, they immediately change the room for us and extend our check out time to 4pm. Overall very satisfy stay.
May 4, 2012
Rated 3 out of 5 by Maria436 Lobby was nice,but...
I wish the room was as nice as the lobby. The wall and the carpet were grungy looking.The red stain on the wall needs to be taken care of.The carpet looked dirty,not the maid's fault, but it needs to be steamed clean. The worst of all was the breakfast.It was terrible almost inedible.On this trip,we traveled for almost one month and this was the worst breakfast we ever had.
We did enjoy the complimentary boat ride with the very polite attendant handing out cold water and cold towel. Also we enjoyed the music played in the lobby.
December 3, 2012
Rated 5 out of 5 by Hesher 20th Wedding Anniversary
20-years ago as a part of our honeymoon we stayed at the Royal Orchid Sheraton. Now 20-years later with children and work we only had a long weekend to escape and I planned to recreate some of our honeymoon magic back at the Royal Orchid. From the moment we existed the Bangkok Airport to our departure the staff at the Royal Orchid took splendid care of us and made our anniversary very special. Our airport transfer was smooth and upon arrival we were escorted to our suite where check-in was performed. On the bed was a heart made of roses along with the Starwood Preferred welcome gifts. From the housekeeping, concierges to the lounge staff, everyone delievered exceptional service.
Thanks to Starwood's support my wife and I had a truely memorable anniversary.
May 23, 2012
Rated 5 out of 5 by paul577 Excellent Hotel With Consistently High Standards For 26 Years
The ROS is a great hotel. Its staff are wram and welcoming, Facilities are great ( 2 pools including one in a lovely garden on the edge of the river, good fitness room). F&B oulets great...international, Italian, Thai, Grill). Easy access to skytrain via a short shuttle boat trip along the river...in itself a fun experience. Oustanding Lounge.
While there are many great hotels in Bangkok, the ROS is my favourite. It provides a perfect balance in its location next to the river but with easy access to all of Bangkok's atractions
January 28, 2012
Rated 4 out of 5 by SYL1 Value in hotel
The hotel is very convenient situated next to the river. The hotels restaurants offer very little value for money and it is much better to eat outside. The staff are friendly and helpful. I like the lounge and bar area as well as the computer and relaxation area.
July 24, 2014
Rated 1 out of 5 by Smith57 Not correct service
The conference I attended was scheduled at your Hotel from April 5-8 ... I checked in April 4th.
On making my booking I asked over a month earlier if I could have a late check out on my departure date of April 11 (@2pm). Actually my decision to extend my stay at your hotel until April 11 rested on that point. Your hotel excepted that point even on check in I extended and then was told to GO OUT on the 11th by some member of the desk staff as a result my trip and stay was totally changed. I would not stay at this Hotel again.
April 12, 2013
Rated 4 out of 5 by mete Club Lounge
i think Staffs in Club Lounge could be much more smiling and helpful.
July 31, 2014
Rated 5 out of 5 by Mark Excellent River View
Your hotel was fantastic. We had a suite over looking the river in two directions. I was fantastic! The food was also excellent. We had the seafood buffet on the river. Great but I was disappointed to find that our drinks (coffee and juice) were not included in the buffet price. On a service note, I stopped by the concerige to book a river boat dinner and was told after he checked two boats that everything was booked for the weekend. Then at night I see hundreds of boats! Hard for me to believe he did all he could.
March 1, 2013
Rated 4 out of 5 by Coxy Good location and views from the Club lounge
Upon check, as a Platinum member I was upgraded to a junior suite overlooking the river. The room was nice but nothing special. It is nice to have a lounge room and separate bathroom.
The 27th floor lounge was the highlight of the hotel with wonderful sweeping views up both directions of the river. The breakfast served in the lounge was very good. Happy hour is also table service rather than a make your own.
The lifts can be a little confusing as there are two sets and if you are in one you have to get out and swap on the 17th floor.
Would I stay there again?
Positives: location, platinum recognition, suites, Club lounge, its continental breakfast and sweeping views.
Negatives: lifts, the shopping plaza next door (I am still scratching my head), just felt a little impersonal
April 17, 2014
Rated 5 out of 5 by brutus1 Royal Orchard Sheraton Firing on all Cylinders
This hotel never ceases to amaze me. The location, view, club lounge, platinum recognition, shower, and wonderful staff throughout come together to make each visit special. On this stay, we had the pleasure of meeting Nimit. When there was a dely with check-in, he appeared out of no where and was efficient and a true ambassador for the hotel-one of the best Starwood emplyyees we have the pleasure to meet in a long time. The value for this hotel can not be beat. The fitness center, pools, and gardens were all good.
March 2, 2013
Rated 5 out of 5 by supatight80 EXPECT PLATINUM RECOGNITION IN THIS PROPERTY
This is one of the 2 Starwood properties that I stay in while in Bangkok. Always been upgraded to a suite with a nice view of the river. The rooms are clean and well maintained...However, I do have to say that the club lounge needs to be renovated, especially the sofas and chairs...Showing wear and tear nowadays. Having said that, you needs to pay for dinner when the club lounge meals can make you full!
And 30$ for Cash and points? Really cheap, considering that platinum members ALSO get free buffet breakfast....
July 29, 2012
Rated 2 out of 5 by huahinfan When things go wrong staff cannot fix them :(
This used to be a very nice hotel with excellent service. It is still nice, but management is MUCH less effective and the hotel is overrun with large tour groups, which just changes the atmosphere in an unpleasant manner.
WiFi doesn't work with ipad in at least some rooms, and despite this being a known problem if you don't find out until after IT goes home (5 or 6 pm) you are stuck without access until the next morning! For a hotel of this category to not have solved a known problem like this is unacceptable.
January 29, 2014
Rated 5 out of 5 by garmey holiday
brilliant position next to the river, great staff, relaxing hotel
July 30, 2014
Rated 4 out of 5 by Claudius Nice hotel in good location
I have stayed here four times now over the last few years. it was renovated a few years ago and is now a much nicer hotel with excellent public areas and pleasant rooms.
Location is riverside and some like it others want to be in the heart of the city. it depends on what you want.
Service was okay rather than great, and I am continually annoyed by the way I am charged using the Asia Pacific Platinum Card - they double count service fees on meals which is not what other hotels do in Thailand or anywhere else.
November 16, 2012
Rated 3 out of 5 by nzuz Nice, but not great
This hotel provided us a nice 2 night stay, but ends up being a very expensive option for what you get, whether you are paying or using SPG points. Recently bumped up to category 3, which appears to be a blatant cash grab by SPG since it is really a category 2 hotel. Compared to the other Category 3 hotels around town, best to go somewhere else.
The Tower Lounge was nice, but the number of points or cash needed for this benefit is far more than it is worth.
We were overcharged by 9000 SPG points, and still waiting for the hotel to put them back in our account.
If your expectations are right, this is a nice hotel with a nice location right on the river. However, you will pay a lot for extras like food and lounge access, and this makes other hotels in the city a better choice.
March 26, 2013
Rated 5 out of 5 by CatSheriff Sheraton Bangkok is a jewel of a hotel
Situated right on the river, we had a fantastic view from our room, which was large & roomy -- a real delight. The staff was always courteous & helpful. We were able to book excellent tours right in the hotel. The dining selections were excellent & varied. And, when needed, room service was prompt and the food still hot.
July 8, 2014
Rated 5 out of 5 by RJCarroll Exceptional!
My husband and I love this hotel. We up graded to the Club room and really got value for money. Great river view! the bed was comfortable and the room was cleaned well every day day. The staff in the Lounge bar were great, always friendly and fantastic service. Very good location. The hotel shuttle boat is a great service taking you to central pier from there you can catch the sky train.
June 21, 2014
Rated 2 out of 5 by Steve2005 Disappointing
Having stayed at this hotel previously, this most recent stay was extremely disappointing. The room had not been cleaned properly, and a telephone request to the front desk took two reminders and two hours to fulfill.
We visited the lunch buffet at ETC restaurant, however the reception staff failed to tell us on arrival at the restaurant that it was due to close for lunch service within 20 minutes.
This was far from my previous experience at this hotel, and extremely disappointing.
July 25, 2012
Rated 4 out of 5 by Victor25 Great Staff
Overall, quite impressed with the hotel. The staff was very accomdating, even with me coming in at 10AM to have a room ready as my companion was ill and needed to rest. Location is overall pretty cool with it being on the water, but many of the cab drivers did not know where the hotel was, which was a little frustrating.
If you want to have a great massage, do use the hotel spa. While you will be paying Wester prices, the service is spectacular, and the massage therapists are great.
September 5, 2012
Rated 5 out of 5 by BUZ66 A first class hotel in a great location.
From check in to check out this hotel delivers. We upgraded to the Towers this was a great idea the extras you get are worth the cost.. The staff couldn't have been more helpful or professional. We will be returning to this hotel.
July 10, 2014
Rated 4 out of 5 by Jer44 Service
Very impressed with our first stay. We decided to upgrade to the towers and enjoyed the atmosphere and additional benefits. The bed was superb and river views and overall location perfect. I was really pleased with the consistent professionalism of staff who could comprehend and offer helpful advice advice without sounding like a robot.
June 25, 2014
Rated 5 out of 5 by GillMargo Surpassed our expectations
When we arrived at the hotel we were booked in on room only and my husband upgraded us to a suite as I was celebrating my 50th birthday. The suite we had was one of the best hotel rooms we have ever stayed in. Staff were very efficient and friendly. I would like to thank Karun (nickname OHM) for going the extra mile for us, we arrived back at the hotel after going to the Calypso CaBaret and the Italian restaurant was just closing, we had eaten in there the previous night and really enjoyed it, Karun did not see this as a problem and got us a pizza and chips, to me that really is looking after the customers needs. I have put an excellent review of your hotel on Tripadvisor too as I want everyone to know what an excellent hotel you have and if we are ever in Bangkok again we will definitely stay with you again.
October 14, 2013