Rated 4 out of 5 by piscespair Staffs and Peacocks are superb!
Staffs are polite, especially at check in.
Once he saw my SPG card, he took action right away and upgraded us to high floor zone, 24th floor. Room is nice and spacious enough for two.
Garden pool is quite full of natural, with trees and several friendly peacocks walkin around real close to you.
One minus side on our opinion is that there is no happy hour at the pools ( the kind of buy one drink get another one free) at all.
December 20, 2012
Rated 5 out of 5 by supatight80 Excellent Platinum Recognition!
This is one of the 2 Starwood Properties that I stay at while transiting in Bangkok. Excellent Platinum Recognition. Always been upgraded to their executive suite with great views of the river (and I only used 2000 points). Food at the club lounge is fantastic and filling. However, I do believe that they need to change their couches in the lounge. Showing wear and tear. Other than that, simply perfect executive suite rooms
January 20, 2013
Rated 5 out of 5 by Frida The Chao Praya's Secret!
The price and facilities of this hotel in the situation it is in has brought us back to the Royal Orchid 6 times now! It is an oasis in an otherwise hot, noisy, overcrowded city, that affords wonderful views of daily life on the river while at the same time allows full relaxation in an outstanding location. I wouldn't normally stay in North American hotels while in Asia, but this is a rule worth breaking in this case!
February 22, 2013
Rated 5 out of 5 by Garybsingapore One of my Worldwide Favorite Properties
Located beside the Chao Praya River, The Royal Orchid is a great venue for Business, Pleasure or a special event, I have had all three many times over the years and I have never been disapointed. It is a great location, close to many attractions, restaurants, and it is easy to conduct business in or from. Restaurants in the hotel are all excellent and are great for entertaining clients or just having a wonderful meal.
August 24, 2012
Rated 4 out of 5 by Deel55 Just another Sheraton Hotel
All in all the hotel was good - just another Sheraton Hotel but with no extra flair. I was disturbed about the boat trip that was organized over the hotel - it cost way too much and just covered the big canals. The hotel drinks are also much too expensive. On the up side: we had a room in the 6th floor overlooking the big generator - and were changed to a room further up on the next day without any further questions.
December 11, 2012
Rated 4 out of 5 by Uru179 This Hotel is i very good location and you really enjoy to stay there.
Very Good Hotel in the a good location. The amenities are very good. Rooms need some improvement, sofa and carpet show spots and some of the wall looks a little old. I was here 3 years a go and the rooms are remaining the same but older.
October 9, 2013
Rated 5 out of 5 by dechangsg Great stay!
Comfortable room, good sleep at night... what else could anyone ask? Kudos!
October 25, 2013
Rated 5 out of 5 by Palit Excellent Experience
Location and the view is excellent especially when they have compliemntary shuttle boat every 30 minutes to nearest BTS station which is Saphan Taksin. Khun Somiat & Khun Boonmee from concierge team is very helpfull starting from my pre-arrival until departure.
View from the room is Wat Arun, not like normal city hotel which is ony building view.
Higly recommend to stay here during your business or leisure trip.
March 10, 2013
Rated 4 out of 5 by Hongkongphooey Lovely Hotel
I love this hotel and have stayed here many times over the years. Great service, pool, F & B outletsand rooms are very comfortable. However, on this occassion the hotel was very busy and I was frustrated that the SPG desk was being used for everyone and I had to wait 20 mins before I was checked in. What is the point of having SPG check in/out desks if they are not being used for SPG guests, but group check in?
August 28, 2012
Rated 4 out of 5 by dayoff Staff needs more training
I had stayed at this property around Oct of 2012.View and access to river were some of the reasons why I came back this time. Last stay had some issues with food and door staff. I saw improvement with door staff which was great (did not dine at hotel this time). But this time, I encounter check-in/front desk staff that lacked information on current spg programs, which lead to long check in time.
June 11, 2013
Rated 4 out of 5 by Tuga54 Location and Service Excelent
WE stayed in a club room for 5 nights in Sept. This hotel exceeded our expectations, the club staff were very good , remembering your name drinks etc, always very helpful with any queries. From check-in to check-out we felt like truly valued guests. We would return again.
September 24, 2013
Rated 3 out of 5 by Blimunda Old room and raw noodles
Asked for a nice room on an upper floor and was given room in need of repair (old furniture and some of the things just falling out). Staff at the restaurant not very nice and at breakfast asked for two noodle soups for me and my husband and the noodles were not cooked, completely raw. Other than that it is still a hotel with one of the nicest views in Bangkok. Stay in 2011 was much nicer.
April 15, 2013
Rated 5 out of 5 by williamd1005 Holiday at Royal Orchid
Although it has been almost 3 years (my job couldn't let me get away) since we stayed at the Royal Orchid and it seemed like everyone remebered us. We were greeted at the entrance and everything was in order. The staff was excellent and we really felt comfortable. Everything from breakfast, pool, dinner and drinks at the lobby lounge was enjoyable. I would highly recommend this hotel.
June 2, 2013
Rated 3 out of 5 by Lima Poor service for a SPG member
Upon check in, no one waiting at preferred line for SPG members, was given a smoking room that reeked of smoke, when requested non-smoking. Finally given a room with 2 single beds, made doing business (interviews) in the room most uncomfortable. No suites available for upgrade. Not impressed with room this time around at RO. Stay here each year for recruiting. You need to up your game.
January 12, 2013
Rated 4 out of 5 by ahman98 In-room free internet
Hotels in Far East and China are offering free internet in guest rooms.
Despite I have paid small amount of money for 3 days access to internet in my room, and your hotel in Bangkok did provide free Wifi in the lobby and free broadband internet on the 1st floor, I'm still of the opinion that free internet in the guest rooms being part of the important service/facility to the guests.
July 27, 2012
Rated 5 out of 5 by tiara43 This family hotel is great for enjoying Bangkok
I stayed 4 nights during X'mas holiday 2012. Great Chao Praya river view from my room, big double bed for my family with 2 kids. We enjoy the close access to ride the boat to go to Garden Palace area. The complimentary antique boat fr hotel is marvelous. Breakfast was excellent. Good quality food and great view while breakfast outside. Informative concierge. Overall a perfect stay!
January 11, 2013
Rated 5 out of 5 by Lindsay44 Fantastic service and experience
The Royal Orchid in Bangkok is one of our favourite hotels worldwide and we like to stay here whenever we come to Bangkok. The staff are fantastic, very welcoming and will go out of their way to make your stay a fantastic and memorable experience time and time again! We love Bangkok and your beautiful oasis Riverside so much will be back again tomorrow for another 4 nights!
May 30, 2013
Rated 5 out of 5 by FnG2013 This hotel is very comfortable
The staff are helpful and friendly. Hotel has great views of the river and beyond and is close to some of the more popular places for tourists to visit
October 8, 2013
Rated 3 out of 5 by Chris71 We will not come back.
Our arriving was just ok.
The room was dirty, especially toilette and windows. Even after complaining we need to call the maid once more.
Servicestaff totally unfriendly, except reception and bellboy.
Breakfast was nice, but the music was much too loud, coffee hardly drinkable.
Airconditioning in all restaurants was too cold for europeans.
Next time we will choose another house!
August 22, 2012
Rated 4 out of 5 by MyThai2013 Great Staff, Great View
Enjoyed our stay and the staff at the hotel. Staff was very courteous. The only thing that really disappointed me was a foul smell that overwhelmed us as we would enter our room. The strong smell of Lemon was used to try and hide it, but I think it made it worse. That made the difference between a very nice stay and good stay.
August 19, 2013
Rated 1 out of 5 by SPG4776 worst starwood experience ever
Being an SPG, I have been a starwood guest for over 10 years in various continents. My stay at the Royal Orchid Sheraton Bangkok has been the worst Sheraton experience ever.
The staff were extremely unfriendly and uncommunicative , the quality of food was very mediocre and the cleanliness of the room was below par.
Overall I would give starwood hotels a pass in Thailand.
May 12, 2013
Rated 2 out of 5 by Martijn Hotel is fine, but check-in and out is a mess
Nice hotel in near the river in Bangkok, with nice rooms with a view on the river. But the checking in and out is a mess. Even with only a few people waiting it took more than 15 mins. The staff is probably more busy with handling complaints and questions than the procedures of simply checking in and out. Especially when just arriving after long flights this is very annoying.
December 26, 2012
Rated 4 out of 5 by Jlo1211 This is what being SPG is all about
Brilliant hotel at a good location. Hotel has free boat transport which brings you directly to BTS skytrain station where you could venture around Bangkok with ease. Requested for late checkout and immediately I was recognised as a premium SPG member and got a 4pm late checkout this allowed us ample time to visit the floating market at Damneon Saduak. What a pleasant visit.
February 15, 2013
Rated 4 out of 5 by RYPC Nice stay
The front desk is very helpful upon my check-in when I forgot my SPG number. But when can I see the earned points?
Would expect more Thai food at breakfast or lunch.
The boat shuttle service is marvelous!
September 29, 2013
Rated 5 out of 5 by Polarhunter Awesome!
Royal Orchid Sheraton exceeded evrything we expected!
Complimentary cold water upon returning to the shuttle boat from a day of shopping & trains was a typical outstanding extra step by the staff - Thanks!
Can't rate the restaurants, didn't go in because they looked way too pricey for our budget.
Housekeeping was Great, and very friendly.
7 memorable days - We'll be back!!
March 23, 2012
Rated 4 out of 5 by THT13 View...
Nice hotel, definitely needs a makeover to meet up to modern expectations. Staff very courteous and very well managed concierge team. Excellent towers lounge which desperately needs serious refurbishment. The staff here was very warm and comitted, the attention that they gave all would definitely be the highpoint. Location wise comfortable but views overcome all the ageing
August 18, 2012
Rated 5 out of 5 by Fred On the river
It's such a bonus being on the Bangkok river - never a dull moment from your room, the terrace bar, or dining, And free shuttle boat to the central pier, as well as being next to a shopping mall with restaurants, and jetties for the public ferries; and we welcomed it being a little cooler with the river breeze. My only cavil is that the Sheraton makes you pay for wi-fi.
February 28, 2013
Rated 4 out of 5 by Bazz One Night in Bangkok
We arrived very late and tired from a long flight and the hotel staff made us very comfortable right away.
Our room was clean and comfortable and after a good nights rest the breakfast was beautiful and once again the staff were happy and extremely help full.
I will not hesitate to stay again next time I am in Town.
Thanks Everyone at the Royal Orchid Sheraton Hotel
October 26, 2012
Rated 5 out of 5 by mystic Bangkok, finest
This is a great hotel with friendly and helpful staff and a new incredible location on the river. My only recommendations is that Wi Fi should be more accessible and not considered as a cost /price item as it takes away from the cache of the hotel...considering it's free everywhere ...cafes,restaurants,and the most basic of hotels through Asia and indeed worldwide.
March 5, 2013
Rated 4 out of 5 by Rainbow1993 comfortable room & convenient facilities
Spacious room with comfortable beds made our staying so pleasurable. Perfect Gym with helpful staff inside gave another happiness while staying here. And Shuttle boat has fancy decorating inside so we just enjoyed riding up & down along the river Chaopraya, let alone easy getting to the centre of city like Siam area & World trade center.
July 2, 2013