Rated 2 out of 5 by Chaiwat26 Pros and Cons @Royal Orchid Sheraton
SPG platinum benefits : August 2013
1)Welcome amenity choosen between 500 points or local amenity
[No full buffet breakfast option; if you need buffet breakfast can redeem 1500 points for 1 person /day ; and 3000 points for 2 redeemable per day]
2)Club lounge access at 27th floor
-small breakfast only in club lounge 0700-1000
-afternoon tea 1400-1600
-evenning cocktail 1730-2000
3)Upgrade to junior/executive suites [ not includ. Tower benefits eg.laundry service etc.]
-Good panoramic view from executive suite
-Smart staff @Club lounge level
-Newly Renovated Lounge
-Downgrading SPG platinum recognitions
-Poor standard check-in process
-Small breakfast @club lounges/no options anymore
-Unfriendliness and unhelpful @front lobby floor
-Traffic jam and busy area around the hotel
September 2, 2013
Rated 2 out of 5 by ratty Service needs improvement
I did redeem starpoints for this period and what i met is almost unbearable.
Reception : They look at me like someone who get this room for free and look down. Of course i get this room for free but i have to work a lot to get the Starpoints. Also you didn't provide me a breakfast and i don't want to pay 2,000++ baht for breakfast but my partner what to have an experience from yours and we get a bad experience.
Also my bahtroom can't lock.
Your breakfast is only have cheap product like cheeze and bread and also your staff don't want to answer any question and they compalin customer in Thai coz customer is Farang but I ma Thai ... I can here it.
I am a Thai women who travel with Farang and i have a look down notice from your staff.
September 2, 2013
Rated 5 out of 5 by RabbitConway This was an incredible experience
The hotel was lovely and our room was exceptional with views of the river. The Hotel was conveniently located with the river shuttle to the Skytrain. We had a problem with a tour we had booked and the desk staff and the Consierge went out of their way to help us with phone calls and assistance because we could not speak Thai.
August 22, 2013
Rated 5 out of 5 by paul577 Excellent!
This hotel is 30 years old but it has managed to maintain very high standards .Indeed it has improved.
The club lounge is simply outstanding, equal to the best anywhere and far better than most. Delicious snacks, good variety, prepared and served with style.
Rooms are comfy, pools are great, river location is a plus for me ( but might bother some), staff attentive, SPG recognition consistent, F&B very good.
Best SPG property in Bangkok by miles, IMHO
August 21, 2013
Rated 4 out of 5 by JMM2013 No free wifi in room.
For the prices you charge I was disappointed that there was no free wifi in the room.
August 21, 2013
Rated 4 out of 5 by land48 wonderful hall
the oment you step in you are sourrounded by a relaxing atmosphere
August 20, 2013
Rated 4 out of 5 by MyThai2013 Great Staff, Great View
Enjoyed our stay and the staff at the hotel. Staff was very courteous. The only thing that really disappointed me was a foul smell that overwhelmed us as we would enter our room. The strong smell of Lemon was used to try and hide it, but I think it made it worse. That made the difference between a very nice stay and good stay.
August 19, 2013
Rated 4 out of 5 by Shok Great Hotel
We were upgraded to to a river view room in a high floor which was very beautiful. Hotel is far from Airport but they otherwise is well located with the river shuttle service to BTS station. Excellent service and attention to detail.
August 18, 2013
Rated 5 out of 5 by GrantNoey Great hotel
As usual the hotel staff is outstanding and meets every possible need. The new lounge is wonderful and compared to most other lounges it actually makes you feel like you are part of a distinct club. Well done ROSH. You always have been and will be my favorite Sheraton hotel. Cheers and khob Khun krub
August 17, 2013
Rated 5 out of 5 by Raven1 Great hotel & location
As an SPG member I expect a high quality of features and the Royal Orchid certainly delivers. Great location with access to key local attractions, fabulous gym and pool area, great range of bars and restaurants to suit even the most fastidious eater!
August 15, 2013
Rated 5 out of 5 by YCatSG on a short stay
I had a short stay with the hotel. The room has good Sheraton standard, the bed is comfortable, the bathroom is clean, and the working area is suitable.
Just one comment on the check-in. The front desk can prepare the check-in formality in advance (just like other Sheratons do), for those who are SPG member and the payment information has been available in system. The guests only need to show their identification and sign the form, then get the room cardkey (30 seconds maximum). This will minimise the amount of time at check-in, to allow guests to be in their room earlier after a tiring trip.
August 10, 2013
Rated 4 out of 5 by Samerazar The position of the hotel was great
Nice position, clean rooms, fantastic service and much more
August 8, 2013
Rated 4 out of 5 by Jimmy72 Fantastic , but one flaw
My wife and I had a fantastic stay at The Royal Orchin Bangkok . The bed was amazing and looked forward to getting into it every night .
The only complaint I have ( and eventually the management sorted it out ) was that my Wife suffers badly with a feather allergy and always contact the hotel that I will be staying in a couple of months in advance to warn them that she has to have hypoallergenic bedding .
I received an e mail from The Royal Orchid straight after I emailed them stating this , and they were most accommodating to the request .
On arrival to the hotel after a 11 hour flight from the UK , my wife and I were tired and just wanted to get to our room and get some sleep , but when I checked the bedding it was all feathers . We went to reception and complained about this and eventually it was sorted .
I find it annoying in this day and age that I had to complain to reception about this scenario especially as I had pre warned the hotel months before .
Other than this blimp the hotel was amazing , just wish my suitcase had been big enough to fit the bed in !!!!
I nearly forgot to add , my self and my wife had a 2 hour massage in the spa , I wife is in the beauty trade and she said that it was the BEST treatment she has EVER had !!!!
August 3, 2013
Rated 5 out of 5 by Wamamo Top hotel on a top location
The hotel is very good, and the location is perfect.
August 1, 2013
Rated 5 out of 5 by Nicp75 Excellent hotel with great service!
Excellent hotel with great staff and very good service. Wide selection of amenities and restaurants on site and close by.
July 31, 2013
Rated 3 out of 5 by JKYang Great river view room
The higher room, the nicer view. SPG floor room contains more drinking water, but the room conditions are not good as normal floor room I think. Good dinner buffet on Saturday, nice lounge host at lobby lounge.
July 29, 2013
Rated 5 out of 5 by Johngo Best Starwood in Bangkok
It is a complete pleasure and a destination in itself. From the charming Remi in the lounge across the whole team, everyone strives to please. The secret garden pool is the best, an oasis of tranquility. Stay here.
July 26, 2013
Rated 4 out of 5 by Coco3 A lovely and comfortable stay
As above. Great location. Pool and other facilities gorgeous. Not too happy that wifi in rooms was not free. In today's day and age this seems cheap and unnecessary. Otherwise very satisfied thanks.
July 24, 2013
Rated 5 out of 5 by concorde01 always so great
remarkable renovation of the lounge, with a nex design very nice, more confortable and more spacious.
Team always so present and helpfull.
New food, sufisant and and lot of variety everiday.
July 24, 2013
Rated 5 out of 5 by Jhonson40 Comfortability and relaxation with Royal Orchid Sherton Hotel
Very kind and friendly staff. Comfortable boat to move to BTS station. Fresh and nice meals and amazing views in the Bar in front of river. Everything was fantastic and suitable for relaxation. And nice swimming pool for child as well as adult. Thank you, Sheraton!! to be able to make a good memory in Bangkok with my family.
July 23, 2013
Rated 5 out of 5 by Firstnight excellent service
It has been a important stay for me and my Friend
July 20, 2013
Rated 2 out of 5 by yodayoda staff lacks of training
I will keep it short
- the front desk staff was very nice and polite when I checked in. Moreover, I got upgraded once he noticed that I am SPG member.
- after that everything just went downhill. A housekeeper brought my requested baby crib but only to leave it there once he pushed it pass the door. He didn't even walk into my room to set it up.
- the guest service agent use a very "not professional / zero-trained tone of voice" when I called to ask about wi-fi service.
- I received a call asking whether I checked in at reception since they "couldn't find" my registration card. Once I told them that I did check in and sign everything, that agent used "very informal" language with me (surprise, I don't know him personally)
- Called Room Service, insensitive tone of voice. Mostly silent. Not even reached a 3-star hotel standard
- Lastly, when I checked out, my invoice showed a "room upgrade charge". When I told the lady that I didn't request an upgrade, she asked if I had a breakfast (on the bill showed - room charge, tax, and service charge!!). I said no. She removed the charge without any apology.
Fine hotel, but very poor and unprofessional service. Probably not going back again.
July 15, 2013
Rated 5 out of 5 by Briacut This Hotel has the friendliest staff
The staff is really excellent, kind and honestly caring!!! Although the hotel and rooms are a little old, you will appreciate the attitude of the people!!!
July 14, 2013
Rated 4 out of 5 by Rainbow1993 comfortable room & convenient facilities
Spacious room with comfortable beds made our staying so pleasurable. Perfect Gym with helpful staff inside gave another happiness while staying here. And Shuttle boat has fancy decorating inside so we just enjoyed riding up & down along the river Chaopraya, let alone easy getting to the centre of city like Siam area & World trade center.
July 2, 2013
Rated 5 out of 5 by Walippa Room with a view
From high above the river, this hotel allows the visitor to experience comfort and leisure whilst taking in the busy scene of hustling river traffic.
The staff are the most polite and happy people and it is a joy to think of them as our friends.
We return to this hotel time and time again.
July 1, 2013
Rated 5 out of 5 by DrPR Great Club / Tower Lounge
This is our 2nd stay in June 2013 and 5th stay overall at the Royal Orchid Sheraton. So far, this is our best stay at this hotel. We felt very welcomed to be back at our home away from home for 4 nights.
The hi-lite for this stay is the great Tower Lounge experience: the wonderful customer service and the nicely renovated Lounge. It was great to see that the old furniture has (finally) been removed and the new decor put in place. Now the Royal Orchid Sheraton has the best Club Lounge in Southeast Asia with its amazing Chaophraya River view from the 27th floor, its excellent level of customer service from the friendly and warm staff, and its brand new furniture and space design.
Special thanks to several of the staff that made our stay a memorable and enjoyable experience...
Check-in @ Tower Lounge: K. Chunyanuth and K. Pornthip took great care to make sure everything is taken care of. It is nice for Platinum member to check-in at the peaceful Tower Lounge instead of the busy lobby.
Evening Cocktail @ Tower Lounge: K. Natchana and K. Chunyanuth remembered all our preferred drinks from previous visits and they took great care of us each evening visit, making sure that our drinks are always filled. The new salad station is also a nice addition to the Lounge.
Housekeeping staff for our 21st floor Executive Suite: our suite was always in great condition thanks to the hardworking housekeeping staff. From all of our stays here, our suite was the most well-taken care of by the housekeeping staff.
Check-out @ Tower Lounge: K. Kanjana and K. Nimit helped with the speedy check-out plus efficient arrangement for our luggages and taxi to the airport. We really appreciate their teamwork in taking care of us during this visit as well as in previous visits. Thank you!
We hope to come back here again soon...
June 28, 2013
Rated 4 out of 5 by hohe Internet
Although the Internet WIFI has to be payed for a very high rate , the access to the Internet was quite poor and interrupted several times in my room 2302.
The Internet cost will in future influence my decission to stay in the Hotel again or not.
June 28, 2013
Rated 5 out of 5 by DrPR Excellent service
Great to be back at Royal Orchid Sheraton. A short, one-night stay, but a great one.
Always enjoy the view of the Chao Praya River from the Executive Suite and the breakfast buffet patio.
Overall, great service from the staff here. Received the most excellent service from K. Nimit from the Front Desk and K. Na from the Club Lounge check-in desk for Platinum member.
June 24, 2013
Rated 5 out of 5 by malaea3 Comfortable and New
Great hotel with newly renovated rooms and excellent staff. Great river location if you plan to travel around on water taxi. Yummy breakfast buffet with a lot of variety.
June 24, 2013
Rated 4 out of 5 by JDurinckx Great Hotel and location
Excellent location, big clean rooms, magnificat river vieuw
June 16, 2013