Rated 5 out of 5 by SivH Great hotel along the river
Have stayed at this hotel for several occasions and it exceeded my expectation every time I stayed. From the very fist day of checking in to a very last day of checking out. Check in staff at the lounge was very friendly and I received an upgrades most, if not all, of each time I visited. Foods at the lounge are decent though wish there could be more selections during the evening cocktail.
The hotel should allow its platinum guests to partake the breakfast at its main restaurant, Feast, too (at the moment only at the lounge). Most of the starwood hotels I stayed are giving their guests an option to have breakfast at their main restaurants other than at the lounge (Plaza Athenee, Le Meridien, St Regis and Sheraton Grande) My most recent stay at The Westin Grande Sukhumvit now giving the option of restaurant breakfast for its platinum guest too. I hope this will soon change in the future.
Overall Royal Orchid Sheraton is really a great hotel alongside the river. It has been and will always be my main hotel over the forthcoming stay.
July 16, 2014
Rated 5 out of 5 by PJH76 Overall experience
OK...this hotel has good things and bad. It is alongside the river which makes it good, and is adjacent to a small mall and river side set of bars. On the other hand the streets in the area are part of the old city and a little depressing to see.
The hotel facilities are fine and staff work hard to make your experience enjoyable. Drinks in the bar a bit expensive, making it very worthwhile to book into the club floor rooms
July 15, 2014
Rated 4 out of 5 by DNG88 Great view of Chao Praya River
Great view of the River and excellent location to all river cruises. Kind and helpful staff. Good evening lounge entertain.
July 17, 2014
Rated 5 out of 5 by cath55 Wonderful Stay!
Great breakfast buffet!
Ill be back!
May 27, 2014
Rated 5 out of 5 by KINT Very Warm and Comfortable Hotel
Sheraton Orchid is a well maintained hotel near the river. Staff are very courteous and responsive. Going to town is very easy by taking the Shuttle boat and Skytrain.
July 1, 2014
Rated 4 out of 5 by DrPR Excellent Club Lounge
Our second visit to Royal Orchid Sheraton.
Got upgraded to Executive Suite as Platinum member. Thank you! The view and the location were great.
The best service we received during this visit was from K. Chunyanuth at the Club Lounge on the 27th floor overlooking the beautiful Chaopraya River. She provided excellent service--remembering our drink preferences and made sure that we were always well taken cared of. Thank you.
Some issues we experienced during the stay were noisy bedroom air conditioner (Room 2217), inconsistent turn down service, and inconsistent level of service from different the Front Office staff members.
July 24, 2012
Rated 5 out of 5 by KUHL OVER ALL QUALITY
GREAT SITUATION. ATTENTIVE STAFF AND GOOD FACILITIES
July 1, 2014
Rated 5 out of 5 by 2020BaliEye This hotel has great staff
I was thoroughly impressed with the level of professionalism, quality, attention and kindness shown by all hotel staff. Everyone was so helpful and were actually sincere in their desire to assist. No pretension...only an honest desire to please. Wonderful experience.
June 29, 2014
Rated 5 out of 5 by Swannie A great place to stay in Bangkok
We enjoyed our stay on the 21st floor with a great river view. Everything was first class. The hotel shuttle water transport to the nearest Sky rail station was convenient to use.
June 30, 2014
Rated 5 out of 5 by Jasminqldaus Great service and staff
Sheraton was great comfort in a hectic city. Lounge was great place to relax after a hectic day in the city and shopping!
June 29, 2014
Rated 5 out of 5 by millwall excellent stay
Me and my wife were at the Sheraton between 01st May and 05th May and had an wonderful stay.Would recommend this hotel because of its friendly staff,ideal location and value for money.
May 19, 2014
Rated 5 out of 5 by Helmut2911 This hotel provides perfect staff: professional, friendly, caring for their guests
Everything is clean and in best condition, the staff is absolutely perfect.
Rooms are clean and very comfortable.
There are only 2 things, which have disturbed me a little bit:
1. No free WIFI in the room. For me free WIFI must be standard in a top hotel. It is not because of the charged amount (increase room rates a little bit), but it doesn't give me a professional impression.
2. Breakfast could provide more variety of fresh fruit
July 10, 2014
Rated 5 out of 5 by Jer44 Suberb hotel with relaxed professional service
Very impressed with the consistently high quality of all staff- a minor matter with missing bags quickly solved. Really helpful advice from front of house to assist with sightseeing etc.
July 11, 2014
Rated 1 out of 5 by UnhappyinBangkok This Hotel is hemorrhaging due to low occupancy and is desperately cutting costs
This was my second visit to the Royal Orchard Sheraton Hotel Bangkok this year, The first time was in March 2014 - it was a truly remarkable and wonderful time.
Sadly a visit it July 2014 revealed that the hotel is suffering along with other Bangkok Hotels with low occupancy. Understandably floors are closed down. However, rather than close some of the F&B outlets these all remain open and serve sustandard food, reheated, reconsituted food and in many cases microwaved food in order to cut costs.
Most fustratingly the only way to provide feedback to the F&B team is via a scanned process which I had no way of accessing let alone understand how to use.
They are desperate to cut costs and don't really want to know the impact this is causing on the guest experience.
By all means stay at the property - brown bag your meals or try the really friendly steeet stalls outside the hotel entrance.
One final point on their F&B - how hard is it to serve a sub standard buffet breakfast? Really? Check into the Royal Orchard Sheraton Hotel - they appear to have perfected the art.
July 5, 2014
Rated 5 out of 5 by BUZ66 A first class hotel in a great location.
From check in to check out this hotel delivers. We upgraded to the Towers this was a great idea the extras you get are worth the cost.. The staff couldn't have been more helpful or professional. We will be returning to this hotel.
July 10, 2014
Rated 3 out of 5 by DrPR Good View - Service needs improvement
Stayed 4 nights. As Platinum member, we got upgraded to Executive Suite. Very good view of the Chaopraya River from the suite. Great service from the check-in Guest Service Relations Officer (K. Nimit) and our suite housekeeping staff (very nice lady who took care of our room during our stay). We really appreciated the individualized attention from the check-in experience and our room was always well-taken care of. We also liked the boat shuttle to the Taksin BTS station every 30 minutes from 10am-10pm.
After 4 nights, it makes sense why the Royal Orchid Sheraton got downgraded to SPG Level 2. The service from the hotel staff is inconsistent and the facility is a bit outdated. We received poor service from breakfast buffet restaurant waitress and noodle station staff. While the hotel has some friendly staff, many staff members never smiled and were not helpful or friendly.
Also, the Club Lounge on the 27th floor gave us mixed experiences. The view and the appetizer were quite good. Although the service from some staff at the lounge was good, other staff did not treat us very well. Instead of being treated like a Platinum member, we were treated as if we were insignificant and uneducated. When we brought 1 guest to visit the Lounge, we were not given a clear policy upfront that the guest would have to pay 411 Baht for her 1 cup of tea and 1 piece of bread. We were told that we had to pay only after she already started sipping her tea. We paid and left after 10 minutes. Very disappointing.
June 4, 2012
Rated 5 out of 5 by CatSheriff Sheraton Bangkok is a jewel of a hotel
Situated right on the river, we had a fantastic view from our room, which was large & roomy -- a real delight. The staff was always courteous & helpful. We were able to book excellent tours right in the hotel. The dining selections were excellent & varied. And, when needed, room service was prompt and the food still hot.
July 8, 2014
Rated 5 out of 5 by Mick49 Great feel to this hotel.
Although I live in Bangkok I spend much time traveling and staying in hotels due to work. It is the first time I have stayed at the Royal Orchid Sheraton and I found the hotel just had a great feel to it. Executive suite room was excellent. Comparing with other hotels in the same price range I have to say this is one of the best hotels I have stayed in. Staff were great, food was nice, it delivered what was expected for a hotel of this quality. It is rare for me not to find negatives but in this case I have to say there was little to complain about. Will stay here again for sure.
April 16, 2014
Rated 5 out of 5 by crcr Excellent
Excellent facilities, room and otherwise. A ver pleasant stay with extremely attentive staff.
July 9, 2014
Rated 5 out of 5 by Coolkidsx4 This hotel has excellent facilities
Our family particularly enjoyed the gardens, pool and boat access to sky-train. Not to mention the spectacular views , both city skyline and riverside.
July 8, 2014
Rated 5 out of 5 by ejaz12 Geart staff, excellant service and value
I really enjoyed my stay at this hotel. I have all positive things to say. The staff was trained. very professional, courteous, and helpful. They provided me unparalleled service.
July 8, 2014
Rated 5 out of 5 by DrPR Excellent service
Great to be back at Royal Orchid Sheraton. A short, one-night stay, but a great one.
Always enjoy the view of the Chao Praya River from the Executive Suite and the breakfast buffet patio.
Overall, great service from the staff here. Received the most excellent service from K. Nimit from the Front Desk and K. Na from the Club Lounge check-in desk for Platinum member.
June 24, 2013
Rated 5 out of 5 by EKeith Excellent position on the river
This hotel, located on the Chaophrya River is a great jumping off spot to explore the highlights of the river shore. Also it is close to the central business district. Amenities of the hotel are excellent and the service by the staff also excellent
May 3, 2014
Rated 4 out of 5 Awesome River View
I got upgraded to a junior suite. The river view was awesome.
The club lounge is very spacious with great 180 views; the food offering was much less than the other SPG properties in Bangkok; but it was good.
Had to carry my own bag from BTS and onto the boat and then from the boat to the check-in. Not one staff offered to help.
I left my computer power cord, when I called a day later they had it. I am very happy for that, but I think they could have sent an email to tell me.
Overall a nice property, but it is off the beaten trail a bit, so make sure you don't mind waiting for the boat to the BTS.
May 30, 2013
Rated 5 out of 5 by Twotrees Revisiting Bangkok
I've stayed at this property a number of times in the last 25 years, but was slightly apprehensive on this occasion because of worldwide publicity about widespread flooding in Bangkok. The hotel website offered a reassuring statement, which proved to be quite correct, and I found that the service from arriving at the airport to departure was absolutely seamless, in spite of any personal problems which individual staff may have had with the flooding - an indication of the high standards at this hotel.
December 11, 2011
Rated 5 out of 5 by Johnnyrob1 Last of 3 stays
This was the last of 3 separate stays during our travel throughout SE Asia plus we are celebrating our 30th anniversary. The staff must this stay positively the best. Staff members in the Club lounge, Maneerat who helped me arrange flowers for my wife and many many thanks go to Nimit who consistently helped us throughout our 3 stays, even contacting me on his day off to ensure we had everything we needed. It was Nimit who we had met 4 years earlier during our stay who demonstrated such care and hospitality that when we knew we were coming back to Bangkok we had to stay at the Sheraton. Thank you Nimit for once again making my family feel so welcome and cared for!
April 12, 2014
Rated 5 out of 5 by Bounty This hotel has efficient and friendly service
Wonderful staff - efficient & courteous
May 21, 2014
Rated 2 out of 5 by ratty Service needs improvement
I did redeem starpoints for this period and what i met is almost unbearable.
Reception : They look at me like someone who get this room for free and look down. Of course i get this room for free but i have to work a lot to get the Starpoints. Also you didn't provide me a breakfast and i don't want to pay 2,000++ baht for breakfast but my partner what to have an experience from yours and we get a bad experience.
Also my bahtroom can't lock.
Your breakfast is only have cheap product like cheeze and bread and also your staff don't want to answer any question and they compalin customer in Thai coz customer is Farang but I ma Thai ... I can here it.
I am a Thai women who travel with Farang and i have a look down notice from your staff.
September 2, 2013
Rated 4 out of 5 by jll888 Nice view of Chao Phraya river
4th visit to this hotel, never disappoint me with the sweet sleeper bed. Room was spacious, but it would be great if the bath and shower is separated.
Complimentary shutter boat to Saphan Taksin BTS, convenient and we really enjoyed the ride.
September 4, 2012
Rated 5 out of 5 by Skiver255 Complete Satisfaction
My wife and I stayed for 3 nights at Royal Orchid in Bangkok. Everything was in my opinion perfect. The breakfast presentation was quite beathtaking,everything you can imagine ( except kippers) wonderful spread. Rooms were kept immaculate each day also the two swimming pools were always well attended with staff. Thank you Sheraton Highly Recommended.
C.W.C. Englishman living in Germany.
April 30, 2014