Rated 5 out of 5 by akudjura A great stay
We had a great stay from the moment we checked in. Ms Dream in the ROSH lounge made us feel so welcome & continued to provide amazing service throughout our sty. The young women was available when needed.A level of service provided I have not seen before. The young woman needs to be acknowledged for this high level of service.
July 30, 2014
Rated 5 out of 5 by AngelOz Highly recommend
Great experience staying here. Clean, close to the centre.
August 13, 2014
Rated 5 out of 5 by GCA14 Welcome stopover from long travels
The Royal Orchid Sheraton BANGKOK is an excellent home away from home, the faciliities are first class ,as is staff attention , food and service. Great to be near the Chao Praya River and watch all the action up and down. New for us was use of Hotel Limo to from Airport this was excellent. Thanks until next time Graeme and Carol, Gold Coast, Australia
August 11, 2014
Rated 4 out of 5 by Jullie89 Nice Sheraton Boat
Very convenient Sheraton Boat to Asiatique with good services provided on board. I did not have enought time to enjoy full facilities in the hotel, however enjoyed river view from Feast and good taste of Thai food on the 2nd floor.
August 10, 2014
Rated 5 out of 5 by AndrewBrooklyn Amazing Stay
This hotel is all about hospitality. I got great room (suite), breakfast was delicious. Staff was extremely friendly.
July 4, 2014
Rated 5 out of 5 by Perth2014 Great to stay with a family
This is the third year that we have stayed at the sheraton towers and it never fails to disappoint.
The rooms were spotless with the beds being turned down every day, which meant the bathroom was also cleaned twice a day.
The laundry service was impeccable and with 3 pieces of laundry per person included in the room price, meant we had little laundry to do on our return home - a real bonus!
The pool is my daughters favourite part of the hotel and spent every minute she could in it. It was clean and enjoyed by all the family.
The lounge is not used much by families but an area we enjoy. The girls who work there really look after you and our daughter was known very well by them all and looked after accordingly.
The proximity to the sky train is a bonus and the boat that takes you there leaves every half hour. The cold towels and water on your return are always well received.
A great holiday as always and would highly recommend.
July 12, 2014
Rated 4 out of 5 by DrPR Excellent Club Lounge
Our second visit to Royal Orchid Sheraton.
Got upgraded to Executive Suite as Platinum member. Thank you! The view and the location were great.
The best service we received during this visit was from K. Chunyanuth at the Club Lounge on the 27th floor overlooking the beautiful Chaopraya River. She provided excellent service--remembering our drink preferences and made sure that we were always well taken cared of. Thank you.
Some issues we experienced during the stay were noisy bedroom air conditioner (Room 2217), inconsistent turn down service, and inconsistent level of service from different the Front Office staff members.
July 24, 2012
Rated 5 out of 5 by 3DecadeExpat Excellent Riverside Hotel
Being one of the original guests at the hotel back in '83, with numerous stays through the '90s, when based in Asia, it was a return "home" to the same high level of service, quality of rooms, and relaxing comfort of common areas. This hotel is excellent for families, with a garden pool and a starting point for most river tours/cruises at the adjacent River City. It is a taxi ride to the major shopping malls and some of the major restaurant areas, as Soi Convent, but the fares are reasonable at Baht 50 - 70, and even walkable for those that like walking. My only disappointment was that Georgio's restaurant was under renovation, a restaurant that I and family always enjoyed when resident in Bangkok. I am amazed that this property never shows its age.
August 4, 2014
Rated 5 out of 5 by lilyzhao99 The hotel has great servces
This hotel just have great service. even the hotel facility is sort of old.
August 7, 2014
Rated 5 out of 5 by TonyF Perfect
Great location, great facilities, great staff, swim up bar in the pool in garden surroundings and great margaritas in every bar - what more could you ask for.
July 23, 2014
Rated 5 out of 5 by Stevesk1 Great river views
Comfortable, well equipped rooms, attentive staff, great food, relaxing swimming pools. A great place to stay in Bangkok!
August 7, 2014
Rated 3 out of 5 by DrPR Good View - Service needs improvement
Stayed 4 nights. As Platinum member, we got upgraded to Executive Suite. Very good view of the Chaopraya River from the suite. Great service from the check-in Guest Service Relations Officer (K. Nimit) and our suite housekeeping staff (very nice lady who took care of our room during our stay). We really appreciated the individualized attention from the check-in experience and our room was always well-taken care of. We also liked the boat shuttle to the Taksin BTS station every 30 minutes from 10am-10pm.
After 4 nights, it makes sense why the Royal Orchid Sheraton got downgraded to SPG Level 2. The service from the hotel staff is inconsistent and the facility is a bit outdated. We received poor service from breakfast buffet restaurant waitress and noodle station staff. While the hotel has some friendly staff, many staff members never smiled and were not helpful or friendly.
Also, the Club Lounge on the 27th floor gave us mixed experiences. The view and the appetizer were quite good. Although the service from some staff at the lounge was good, other staff did not treat us very well. Instead of being treated like a Platinum member, we were treated as if we were insignificant and uneducated. When we brought 1 guest to visit the Lounge, we were not given a clear policy upfront that the guest would have to pay 411 Baht for her 1 cup of tea and 1 piece of bread. We were told that we had to pay only after she already started sipping her tea. We paid and left after 10 minutes. Very disappointing.
June 4, 2012
Rated 5 out of 5 by adina Very nice and clean and hospitable
We were very happy with the service and the responsiveness
The hotel was comfortable and the amenities were appreciated.
August 5, 2014
Rated 5 out of 5 by SivH Great hotel along the river
Have stayed at this hotel for several occasions and it exceeded my expectation every time I stayed. From the very fist day of checking in to a very last day of checking out. Check in staff at the lounge was very friendly and I received an upgrades most, if not all, of each time I visited. Foods at the lounge are decent though wish there could be more selections during the evening cocktail.
The hotel should allow its platinum guests to partake the breakfast at its main restaurant, Feast, too (at the moment only at the lounge). Most of the starwood hotels I stayed are giving their guests an option to have breakfast at their main restaurants other than at the lounge (Plaza Athenee, Le Meridien, St Regis and Sheraton Grande) My most recent stay at The Westin Grande Sukhumvit now giving the option of restaurant breakfast for its platinum guest too. I hope this will soon change in the future.
Overall Royal Orchid Sheraton is really a great hotel alongside the river. It has been and will always be my main hotel over the forthcoming stay.
July 16, 2014
Rated 5 out of 5 by cath55 Wonderful Stay!
Great breakfast buffet!
Ill be back!
May 27, 2014
Rated 5 out of 5 by DrPR Excellent service
Great to be back at Royal Orchid Sheraton. A short, one-night stay, but a great one.
Always enjoy the view of the Chao Praya River from the Executive Suite and the breakfast buffet patio.
Overall, great service from the staff here. Received the most excellent service from K. Nimit from the Front Desk and K. Na from the Club Lounge check-in desk for Platinum member.
June 24, 2013
Rated 5 out of 5 by millwall excellent stay
Me and my wife were at the Sheraton between 01st May and 05th May and had an wonderful stay.Would recommend this hotel because of its friendly staff,ideal location and value for money.
May 19, 2014
Rated 5 out of 5 by Mick49 Great feel to this hotel.
Although I live in Bangkok I spend much time traveling and staying in hotels due to work. It is the first time I have stayed at the Royal Orchid Sheraton and I found the hotel just had a great feel to it. Executive suite room was excellent. Comparing with other hotels in the same price range I have to say this is one of the best hotels I have stayed in. Staff were great, food was nice, it delivered what was expected for a hotel of this quality. It is rare for me not to find negatives but in this case I have to say there was little to complain about. Will stay here again for sure.
April 16, 2014
Rated 4 out of 5 by mete Club Lounge
i think Staffs in Club Lounge could be much more smiling and helpful.
July 31, 2014
Rated 5 out of 5 by Jer44 Suberb hotel with relaxed professional service
Very impressed with the consistently high quality of all staff- a minor matter with missing bags quickly solved. Really helpful advice from front of house to assist with sightseeing etc.
July 11, 2014
Rated 5 out of 5 by garmey holiday
brilliant position next to the river, great staff, relaxing hotel
July 30, 2014
Rated 4 out of 5 Awesome River View
I got upgraded to a junior suite. The river view was awesome.
The club lounge is very spacious with great 180 views; the food offering was much less than the other SPG properties in Bangkok; but it was good.
Had to carry my own bag from BTS and onto the boat and then from the boat to the check-in. Not one staff offered to help.
I left my computer power cord, when I called a day later they had it. I am very happy for that, but I think they could have sent an email to tell me.
Overall a nice property, but it is off the beaten trail a bit, so make sure you don't mind waiting for the boat to the BTS.
May 30, 2013
Rated 5 out of 5 by Twotrees Revisiting Bangkok
I've stayed at this property a number of times in the last 25 years, but was slightly apprehensive on this occasion because of worldwide publicity about widespread flooding in Bangkok. The hotel website offered a reassuring statement, which proved to be quite correct, and I found that the service from arriving at the airport to departure was absolutely seamless, in spite of any personal problems which individual staff may have had with the flooding - an indication of the high standards at this hotel.
December 11, 2011
Rated 2 out of 5 by Chaiwat26 Pros and Cons @Royal Orchid Sheraton
SPG platinum benefits : August 2013
1)Welcome amenity choosen between 500 points or local amenity
[No full buffet breakfast option; if you need buffet breakfast can redeem 1500 points for 1 person /day ; and 3000 points for 2 redeemable per day]
2)Club lounge access at 27th floor
-small breakfast only in club lounge 0700-1000
-afternoon tea 1400-1600
-evenning cocktail 1730-2000
3)Upgrade to junior/executive suites [ not includ. Tower benefits eg.laundry service etc.]
-Good panoramic view from executive suite
-Smart staff @Club lounge level
-Newly Renovated Lounge
-Downgrading SPG platinum recognitions
-Poor standard check-in process
-Small breakfast @club lounges/no options anymore
-Unfriendliness and unhelpful @front lobby floor
-Traffic jam and busy area around the hotel
September 2, 2013
Rated 1 out of 5 by UnhappyinBangkok This Hotel is hemorrhaging due to low occupancy and is desperately cutting costs
This was my second visit to the Royal Orchard Sheraton Hotel Bangkok this year, The first time was in March 2014 - it was a truly remarkable and wonderful time.
Sadly a visit it July 2014 revealed that the hotel is suffering along with other Bangkok Hotels with low occupancy. Understandably floors are closed down. However, rather than close some of the F&B outlets these all remain open and serve sustandard food, reheated, reconsituted food and in many cases microwaved food in order to cut costs.
Most fustratingly the only way to provide feedback to the F&B team is via a scanned process which I had no way of accessing let alone understand how to use.
They are desperate to cut costs and don't really want to know the impact this is causing on the guest experience.
By all means stay at the property - brown bag your meals or try the really friendly steeet stalls outside the hotel entrance.
One final point on their F&B - how hard is it to serve a sub standard buffet breakfast? Really? Check into the Royal Orchard Sheraton Hotel - they appear to have perfected the art.
July 5, 2014
Rated 5 out of 5 by BobAndo One of my favourite Asian hotels
I had not stayed for 20 years since my last visit- this hotel has maintained its high quality service levels throught the entire hotel, a quality towers lounge and excellent staff. A pleasure to stay here. I will return if I come back to Bangkok.
July 4, 2014
Rated 5 out of 5 by Johnnyrob1 Last of 3 stays
This was the last of 3 separate stays during our travel throughout SE Asia plus we are celebrating our 30th anniversary. The staff must this stay positively the best. Staff members in the Club lounge, Maneerat who helped me arrange flowers for my wife and many many thanks go to Nimit who consistently helped us throughout our 3 stays, even contacting me on his day off to ensure we had everything we needed. It was Nimit who we had met 4 years earlier during our stay who demonstrated such care and hospitality that when we knew we were coming back to Bangkok we had to stay at the Sheraton. Thank you Nimit for once again making my family feel so welcome and cared for!
April 12, 2014
Rated 2 out of 5 by ratty Service needs improvement
I did redeem starpoints for this period and what i met is almost unbearable.
Reception : They look at me like someone who get this room for free and look down. Of course i get this room for free but i have to work a lot to get the Starpoints. Also you didn't provide me a breakfast and i don't want to pay 2,000++ baht for breakfast but my partner what to have an experience from yours and we get a bad experience.
Also my bahtroom can't lock.
Your breakfast is only have cheap product like cheeze and bread and also your staff don't want to answer any question and they compalin customer in Thai coz customer is Farang but I ma Thai ... I can here it.
I am a Thai women who travel with Farang and i have a look down notice from your staff.
September 2, 2013
Rated 5 out of 5 by EKeith Excellent position on the river
This hotel, located on the Chaophrya River is a great jumping off spot to explore the highlights of the river shore. Also it is close to the central business district. Amenities of the hotel are excellent and the service by the staff also excellent
May 3, 2014
Rated 4 out of 5 by SYL1 Value in hotel
The hotel is very convenient situated next to the river. The hotels restaurants offer very little value for money and it is much better to eat outside. The staff are friendly and helpful. I like the lounge and bar area as well as the computer and relaxation area.
July 24, 2014