Rated 1 out of 5 by tokiogaijin Don't forget your room number!!
I live in Asia and went to Bangkok to relax for the weekend. It ended up being a nightmare.
The first time I went to the gym the fitness staff lifted his head and pointed to the paper and said "sign". I asked him for a locker key and he said "no". I had to do sign language with him to get him to give me a locker key. I remember this guy from before. He is extremely rude and always just looks up and points. I told one of the other gym staff and he said "Oh he can not speak English"
I said then he shouldn't be working at a customer facing position at a 4 star hotel. As well I am sure he can say "hello" in English or even a greeting in Thai would be nice. I can not understand why a hotel would employ such a person with no manners or respect for guests.
Another time during my stay I went to the pool and after about an hour another fitness staff walked up to me and asked "what is your room number?". I said "2408" and he walked away. I thought that was really strange since he only came up to me and no one else and I have been to the pool 20 times in the last few years and have never been asked.
A few minutes later I gathered up my things and went to the men's locker room. I was in my underwear when he stormed in the room and said "2408 already check out!" I was shocked standing in my underwear being questioned like this.
I got a little nervous remembering the pool scene from Brokedown Palace when the girls snuck into the hotel pool. I looked around for my card key case with the room number on it. I could only remember I was on the top floor of the hotel. I asked "what is the top floor of the hotel?"
And he got so angry at me and said "I asked you your room number. I ask everyone for their room number #not true# for security reasons" Again I tried to explain that my room was on the top floor of the hotel and again he said losing his patience "You gave me wrong room number. I asked you your room number" and then he shoved a piece of paper at me and said "Write down your name on this piece of paper". During this there was another guest in the locker room and he was speechless and gave me a look of horror and walked out.
So standing in my underwear I wrote down my name. He was furious at me! He slammed open the door again to leave and I asked him his name. He wouldn't answer. Then I lost my cool and screamed at him asking his name but he wouldn't answer and stormed off. I could not believe I was having this confrontation. I have never had a hotel employee in my life get angry at me!
He came back a few minutes later and said "OK you are a guest of the hotel" I was in room 2804 by the way - mixed up my numbers :)
Anyway I am disgusted that someone would treat a guest like this. Why does the hotel give a Lifeguard this power to chase a guest into the locker room and demand their room number?
It is not fair to the man who greets me so nicely when my taxi arrives, or the bell man kindly asking me if I need help with my bags, or the front desk staff who walks me to the elevator and brings me to the exec floor, or the exec floor people who say "welcome back" with a big smile, or housekeeping who always give me a big friendly Thai greeting,or the river shuttle staff who give me a warm welcome aboard. They all work as a team to deliver a positive experience and these two guys named "Boy" and "Ray" completely ruined my experience/weekend.
July 20, 2015
Rated 4 out of 5 by ame17 very nice hotel on the river
plush, quiet, by the river
July 16, 2015
Rated 1 out of 5 by SamEN Both customer service and the interior of the room need improvement
I booked this hotel to celebrate my friend's birthday. I emailed to the hotel staff and they said a cake will be in the room.
However, there was nothing inside the room. In addition, the interior of the room is old and too "Wet". The hotel is near the river and the moist atmosphere is understandable, but I didn't expect even the bed sheet is wet. The hotel staff should have opened the air conditioners for some hours to dry the room inside before they provide the room to the customers.
The uncommitted promise disappoint both my friend and me and the bad environment like this even sadden us. My friend didn't stay overnight and I only stay for one night,
As a spg gold member, I actually didn't feel my status is being recognized and as a preferred guest. Anyway, I decided to switch to other hotel group.
June 22, 2015
Rated 5 out of 5 by KilmoreQuay2015 Sheraton Royal Orchid (High standard with special extras)
We enjoyed this hotel a great deal. We liked the extra touches that you do not get with other hotels for examples, escorting you to your room, a cool drink and cold cloth to refresh you on arrival, the shuttle boat is a must (we enjoyed the cold water and cold cloth again here). Its a great hotel for exploring and seeing all the temples and Grand Palace. The only thing we think should be improved is more signs to get to the hotel (we were driving ourselves) and it was a little tricky to find. We enjoyed the variety of food.
June 8, 2015
Rated 5 out of 5 by Swede15 remarkable staff
Outstanding service at the Towers lounge. Ms Kanjana might be the most helpful and professional hotel employee I have ever encountered during 50 years of travel all over the World.
June 2, 2015
Rated 4 out of 5 by purol Comfortable at the main river
We stayed two times 4 days at your Hotel. KLM employee recommanded you. Room at a high level. Very nice view over river and town. We loved the hotel shuttle boat. The swimmingpools very nice, especially in the garden. Personal at the pools very friendly. Overal impression al personel very nice and professional. Negative, the noise of the main airco system in the garden and the smell of the french fried oil around the pool.
May 20, 2015
Rated 5 out of 5 by Krombone Awesome!!
Stayed here for 12days. I must say kudos to the management for having a hotel team with great attitude and enthusiasm. From their accounts team, reservations team, front office crew members and even their IT Team. I fell sick a night before my departure and the hotel Duty Manager & IT Manager (Khun Mac) accompanied my colleague and I whom was having a hard time breathing to the hospital. They handled the situation very professionally and if it was not for them, I wouldn't be up and running writing this review now. This is great service and will surely recommend you guys anytime. Miss the entire team there and keep up the great work!!
David Nigel Koh
May 11, 2015
Rated 5 out of 5 by min710 fantastiv view,comfortable stay
I stayed at Royal Orchid Sheraton Hotel & Towers many times.
In this stay I had fantastic stay too as I stayed before.
from checkin to check out, very kind staff, comfortable room, fantastic view..make me happy.
In addition club floor room is very nice.
May 9, 2015