Rated 4 out of 5 Friendly Staff
very helpful and friendly staff at any position in the hotel
November 24, 2014
Rated 5 out of 5 by williamd1005 Our Most Recent Stay
My wife and I have stayed here numerous times over the last seven or eight years. The hotel staff has been excellent, especially Ms. Chanya and Mr. Nimit.
This trip we had a minor problem with the toilet and needed maintenance on three occasions. Outside of that everything was quite nice.
November 19, 2014
Rated 4 out of 5 by DrPR Excellent Club Lounge
Our second visit to Royal Orchid Sheraton.
Got upgraded to Executive Suite as Platinum member. Thank you! The view and the location were great.
The best service we received during this visit was from K. Chunyanuth at the Club Lounge on the 27th floor overlooking the beautiful Chaopraya River. She provided excellent service--remembering our drink preferences and made sure that we were always well taken cared of. Thank you.
Some issues we experienced during the stay were noisy bedroom air conditioner (Room 2217), inconsistent turn down service, and inconsistent level of service from different the Front Office staff members.
July 24, 2012
Rated 3 out of 5 by DrPR Good View - Service needs improvement
Stayed 4 nights. As Platinum member, we got upgraded to Executive Suite. Very good view of the Chaopraya River from the suite. Great service from the check-in Guest Service Relations Officer (K. Nimit) and our suite housekeeping staff (very nice lady who took care of our room during our stay). We really appreciated the individualized attention from the check-in experience and our room was always well-taken care of. We also liked the boat shuttle to the Taksin BTS station every 30 minutes from 10am-10pm.
After 4 nights, it makes sense why the Royal Orchid Sheraton got downgraded to SPG Level 2. The service from the hotel staff is inconsistent and the facility is a bit outdated. We received poor service from breakfast buffet restaurant waitress and noodle station staff. While the hotel has some friendly staff, many staff members never smiled and were not helpful or friendly.
Also, the Club Lounge on the 27th floor gave us mixed experiences. The view and the appetizer were quite good. Although the service from some staff at the lounge was good, other staff did not treat us very well. Instead of being treated like a Platinum member, we were treated as if we were insignificant and uneducated. When we brought 1 guest to visit the Lounge, we were not given a clear policy upfront that the guest would have to pay 411 Baht for her 1 cup of tea and 1 piece of bread. We were told that we had to pay only after she already started sipping her tea. We paid and left after 10 minutes. Very disappointing.
June 4, 2012
Rated 5 out of 5 by Johngo A Classic
I just loved it. It is in a fabulous location and has great facilities. Short ride to the shopping malls and the centre of town.
November 8, 2014
Rated 5 out of 5 by monika08 Top of the line
This hotel have all you need. Will come back again. We usually stay at top floor, that can i recommend.Thank you for a great stay.
November 7, 2014
Rated 5 out of 5 by DrPR Excellent service
Great to be back at Royal Orchid Sheraton. A short, one-night stay, but a great one.
Always enjoy the view of the Chao Praya River from the Executive Suite and the breakfast buffet patio.
Overall, great service from the staff here. Received the most excellent service from K. Nimit from the Front Desk and K. Na from the Club Lounge check-in desk for Platinum member.
June 24, 2013
Rated 5 out of 5 by anthony41 Room with a River View
Wonderful room with view of the river. The staff in the Club Lounge were outstanding. View from the Lounge is up there with Hong Kong or New York! We were celebrating 45th wedding anniversary and they made it feel like our honeymoon.
November 6, 2014