Rated 5 out of 5 by TimG365 Business Stay Royal Orchid Bangkok
Keith Hardie the GM runs a very tight ship. He is always on the floor and watching daily operations. Great Hotel, friendly staff, amenities, restaurants, rooms and service. Bangkok is not always an easy place to find a good hotel at a fair price, especially when you are there on business. The SRO is the pick of the bunch. Yes, rooms could use a bit of a freshen up but this is normal for most hotels. I had a couple of minor issues in room such as a light switch problem and wardrobe. Keith had both fixed immediately.
Highly recommend this hotel and Keith as a GM. Well done!
August 23, 2015
Rated 5 out of 5 by KETan Good Staff Service & Attitude
My stay was fruitful and enjoyable thanks to the professional and diligent staff in the various departments of this hotel. Very knowledgeable concierge department for transportation arrangements. Fast & speedy front desk personnel helped in checking in. Great lobby bar and club lounge with diligent staff, especially the senior ones who certainly knows how make your day start and end well with their services and skills. Compliments to the following staff I remembered for their good service and attitude during my stays in the last two weeks: Ms. Kanjana, Ms. Janejira, Mr. Wuttichai, Ms. Wanlapa & Mr. Walakarat. Also appreciate the shuttle boat crew for their patience in waiting for those that may be a little slow in getting on the boat and the refreshing towels and drinks provided on return trips when they are needed most.
August 16, 2015
Rated 4 out of 5 by darbey brand makes temptation
during the check in two apples and one banana in the room (a platter of fresh fruit?) looks great. but the working table somehow is not in balance when i put on my laptop. it was not fixed during my 4 night 5 day stay though i didn't complain tempting it would be done ! on last day of my stay i have to call for room cleaning !
first two nights could not sleep well due to oversize of pillow later changed the pillow and slept well.
overall nice hotel no doubt.
August 14, 2015
Rated 1 out of 5 by tokiogaijin Don't forget your room number!!
I live in Asia and went to Bangkok to relax for the weekend. It ended up being a nightmare.
The first time I went to the gym the fitness staff lifted his head and pointed to the paper and said "sign". I asked him for a locker key and he said "no". I had to do sign language with him to get him to give me a locker key. I remember this guy from before. He is extremely rude and always just looks up and points. I told one of the other gym staff and he said "Oh he can not speak English"
I said then he shouldn't be working at a customer facing position at a 4 star hotel. As well I am sure he can say "hello" in English or even a greeting in Thai would be nice. I can not understand why a hotel would employ such a person with no manners or respect for guests.
Another time during my stay I went to the pool and after about an hour another fitness staff walked up to me and asked "what is your room number?". I said "2408" and he walked away. I thought that was really strange since he only came up to me and no one else and I have been to the pool 20 times in the last few years and have never been asked.
A few minutes later I gathered up my things and went to the men's locker room. I was in my underwear when he stormed in the room and said "2408 already check out!" I was shocked standing in my underwear being questioned like this.
I got a little nervous remembering the pool scene from Brokedown Palace when the girls snuck into the hotel pool. I looked around for my card key case with the room number on it. I could only remember I was on the top floor of the hotel. I asked "what is the top floor of the hotel?"
And he got so angry at me and said "I asked you your room number. I ask everyone for their room number #not true# for security reasons" Again I tried to explain that my room was on the top floor of the hotel and again he said losing his patience "You gave me wrong room number. I asked you your room number" and then he shoved a piece of paper at me and said "Write down your name on this piece of paper". During this there was another guest in the locker room and he was speechless and gave me a look of horror and walked out.
So standing in my underwear I wrote down my name. He was furious at me! He slammed open the door again to leave and I asked him his name. He wouldn't answer. Then I lost my cool and screamed at him asking his name but he wouldn't answer and stormed off. I could not believe I was having this confrontation. I have never had a hotel employee in my life get angry at me!
He came back a few minutes later and said "OK you are a guest of the hotel" I was in room 2804 by the way - mixed up my numbers :)
Anyway I am disgusted that someone would treat a guest like this. Why does the hotel give a Lifeguard this power to chase a guest into the locker room and demand their room number?
It is not fair to the man who greets me so nicely when my taxi arrives, or the bell man kindly asking me if I need help with my bags, or the front desk staff who walks me to the elevator and brings me to the exec floor, or the exec floor people who say "welcome back" with a big smile, or housekeeping who always give me a big friendly Thai greeting,or the river shuttle staff who give me a warm welcome aboard. They all work as a team to deliver a positive experience and these two guys named "Boy" and "Ray" completely ruined my experience/weekend.
July 20, 2015
Rated 4 out of 5 by ame17 very nice hotel on the river
plush, quiet, by the river
July 16, 2015
Rated 1 out of 5 by SamEN Both customer service and the interior of the room need improvement
I booked this hotel to celebrate my friend's birthday. I emailed to the hotel staff and they said a cake will be in the room.
However, there was nothing inside the room. In addition, the interior of the room is old and too "Wet". The hotel is near the river and the moist atmosphere is understandable, but I didn't expect even the bed sheet is wet. The hotel staff should have opened the air conditioners for some hours to dry the room inside before they provide the room to the customers.
The uncommitted promise disappoint both my friend and me and the bad environment like this even sadden us. My friend didn't stay overnight and I only stay for one night,
As a spg gold member, I actually didn't feel my status is being recognized and as a preferred guest. Anyway, I decided to switch to other hotel group.
June 22, 2015
Rated 5 out of 5 by KilmoreQuay2015 Sheraton Royal Orchid (High standard with special extras)
We enjoyed this hotel a great deal. We liked the extra touches that you do not get with other hotels for examples, escorting you to your room, a cool drink and cold cloth to refresh you on arrival, the shuttle boat is a must (we enjoyed the cold water and cold cloth again here). Its a great hotel for exploring and seeing all the temples and Grand Palace. The only thing we think should be improved is more signs to get to the hotel (we were driving ourselves) and it was a little tricky to find. We enjoyed the variety of food.
June 8, 2015
Rated 5 out of 5 by Swede15 remarkable staff
Outstanding service at the Towers lounge. Ms Kanjana might be the most helpful and professional hotel employee I have ever encountered during 50 years of travel all over the World.
June 2, 2015