Rated 5 out of 5 by ThomasC10 Excellent riverside hotel in Bangkok
The service in this hotel is wonderful. All the staff I encountered is top notch. While the property may not be the latest and the greatest in terms of hardware, the staff/service at the hotel makes it a special stay. I also appreciate the upgrade to the suite without even asking for it.
I also tried the spa and the Thai restaurants on site. They were both great. Highly recommended.
October 19, 2014
Rated 4 out of 5 by Pratip Good place to stay
The Hotel was nice had all the amenities you would want and the staff were excellent and responsive to needs. No dings at all. The gym, pool with bar etc were nice. Also the restaurants in their were great. It is also on the water way so that is great with easy access to water taxi from the hotel.
The only thing to consider is that it is not in the down town area so the surroundings of the hotel are old and run down. Great stay though!
October 15, 2014
Rated 3 out of 5 by Char813 Inconsistency service
Poor communication in website and staff information provide which is mislead to customers and gain really bad experience that i ever happen in my life
October 15, 2014
Rated 5 out of 5 by Trev Going home
We are always delighted with our experience at the Royal Orchid Sheraton - just like being at home (maybe better!).
October 3, 2014
Rated 4 out of 5 by DrPR Excellent Club Lounge
Our second visit to Royal Orchid Sheraton.
Got upgraded to Executive Suite as Platinum member. Thank you! The view and the location were great.
The best service we received during this visit was from K. Chunyanuth at the Club Lounge on the 27th floor overlooking the beautiful Chaopraya River. She provided excellent service--remembering our drink preferences and made sure that we were always well taken cared of. Thank you.
Some issues we experienced during the stay were noisy bedroom air conditioner (Room 2217), inconsistent turn down service, and inconsistent level of service from different the Front Office staff members.
July 24, 2012
Rated 5 out of 5 by Rendezvous Best Experience in 6 years of staying a ROS.
I have stayed at the RO Sheraton many times in the last 6 years, but this latest experience was one of my best. The manager and staff on duty when I checked in honored an expired upgrade to Towers Benefits that I had and had been unable to use previously. Additionally the staff were extremely polite and greeted my wife and me personally. And in an amusing experience, several managers felt compelled to "protect" me when an irate customer (who clearly had a problem) acted as if he was going to pick a fight with me. I was even more impressed with how the staff handled the disturbed "gentleman".
September 29, 2014
Rated 3 out of 5 by DrPR Good View - Service needs improvement
Stayed 4 nights. As Platinum member, we got upgraded to Executive Suite. Very good view of the Chaopraya River from the suite. Great service from the check-in Guest Service Relations Officer (K. Nimit) and our suite housekeeping staff (very nice lady who took care of our room during our stay). We really appreciated the individualized attention from the check-in experience and our room was always well-taken care of. We also liked the boat shuttle to the Taksin BTS station every 30 minutes from 10am-10pm.
After 4 nights, it makes sense why the Royal Orchid Sheraton got downgraded to SPG Level 2. The service from the hotel staff is inconsistent and the facility is a bit outdated. We received poor service from breakfast buffet restaurant waitress and noodle station staff. While the hotel has some friendly staff, many staff members never smiled and were not helpful or friendly.
Also, the Club Lounge on the 27th floor gave us mixed experiences. The view and the appetizer were quite good. Although the service from some staff at the lounge was good, other staff did not treat us very well. Instead of being treated like a Platinum member, we were treated as if we were insignificant and uneducated. When we brought 1 guest to visit the Lounge, we were not given a clear policy upfront that the guest would have to pay 411 Baht for her 1 cup of tea and 1 piece of bread. We were told that we had to pay only after she already started sipping her tea. We paid and left after 10 minutes. Very disappointing.
June 4, 2012
Rated 5 out of 5 by Hollies14 Sensational views
the view from our room over the river was fantastic great to watch the business of the river from the comfort of our room. The included breakfast in the dinning room was excellent wide choice of foods and friendly welcoming staff. The little shops in the complex were interesting and fairly priced. Enjoyed the evening entertainment and the lady who played local music dressed in thai costume was excellent. Décor tastefully done, Swimming pool and large outside area to walk around was refreshing, with birds, lawn areas and trees.
September 28, 2014