Rated 5 out of 5 by AK2726 Almost flawless
We booked 3 rooms & stayed for 2 nights at the Royal Orchid Sheraton Hotel & Towers & I have already booked the airport transfer & when we finally came out from the arrival hall, we saw the placard at the area where all the hotels pick up their guest & the hotel representative was not there. Luckily there is 1 representative from other hotel that is kind enough to help me to call the representative & the representative came & apologised to us to keep us waiting. In my mind, I was thinking whether I have choose the wrong hotel because about 5 days before my planned stay, the hotel reservation sales agent did emailed me again to arrange for the airport transfer. I was quite surprised that I have already made the necessary arrangement when I booked the room in May. I was thinking, will they messed up with our reservation.
The journey from the airport to the hotel takes about an hour – thanks to Bangkok’s famous jam. There are no cold towel & cold drinking water provided by the hotel during the journey – a little disappointed. When we reach the hotel, no one came to assist us to help to carry the luggage & only the poor driver & us removing the luggage from the van boot compartment.
As we booked the Tower room, the front service staff escorted us to 27th floor where the Sheraton Towers Lounge is located for check-in. This is good as sometimes the check in at lobby is a bit crowded as I noticed there are a lot of people checking in during my 3D2N stay at the hotel. We were greeted by the towers lounge staff & my family was escorted to the lounge for drinks as it was evening hors d'oeuvres when we reached at the hotel while I proceed with the check in.
Check in was fast & prompt & the lounge staff informed that she will charged THB12000 for guarantee. I was surprised as my room package was THB7000++ per night & I have not paid the room rates when I booked thru SPG website. I did ask her but I think she does not understand my question so I think – the hotels must have their own set of procedure. She then escorted us to our rooms & shows us the amenities in the room. However, later at night I received an SMS from my bank that there is another transaction of THB35000 was performed. As it was quite late at night, I decided to check with the staff the next day.
The next day when I check with the staff, she doesn’t seem to understand my question & she politely asked me for the SMS to read. I showed her the SMS & she refer the matter to the assistant tower manager & she called to the front office and they do charge an additional THB35000 as guarantee – because the initial guarantee amount is not sufficient. The staff & the assistant manager apologise profusely for the miscommunication – the staff that handles my check in thought the room was fully paid when it was not. Personally, I think this is a small matter but the hotel should have the courtesy to inform the guest that they have performed an additional transaction to avoid confusion.
The room décor is good & I think the hotel has just refurnished their rooms - the room looks new & clean. Amenities were sufficient & I believe all the rooms offer spectacular view of the Chao Phraya River. The tower lounge also offers good view of the river. The service was excellent & the staffs keeps asking us whether we want to top up our drinks & we would prefer to have different drinks. Afternoon tea starts from 2.00pm to 4.00pm & evening hors d'oeuvres and cocktails from 5.30pm to 8.00pm. We have our breakfast at the Towers on the second day as it was pretty crowded at the etc... on the River.
Breakfast food selection was OK & food quality is good. We also have our afternoon a la carte lunch at etc…on the River, food was good. However there are a couple of staffs who does not understand English. I ask for the bill & he brought me the toothpick. However, the other staffs are happy to help to assist you when they notice that there is confusion.
We had our dinner at the hotel’s Thai restaurant - Thara Thong, The food & atmosphere was great & there is also performer who performs Thai cultural dance to diners. We also had our drinks at Sambal – great place to chill out after a long day. You can enjoy your drinks while looking at the Chao Phraya River & enjoy the cool river breeze.
We also use the hotel shuttle boat to Sathorn pier where you can board the BTS train at Taksin station. The shuttle service start from 10am to 10pm & leaves at an interval of 30 minutes. The River City Mall next to the hotel is not worth exploring as many shops are closed.
During check out, there was a couple of small issue – our rooms come with a THB1000 credit per night & they did not deduct the credit from our final bill. However, after checking thru again, they pick up the credit & deducted it from our bill accordingly.
Overall, we are satisfied with the hotel & it is a great hotel to stay if you love the river view & the hotel is conveniently located – if you planned to visit the Wat Arun & Grand Palace by boat trip as the public boat pier is just a walk away from the hotel.
September 25, 2012
Rated 5 out of 5 by Denis946 Another excellent hotel in he SPG Group
Again a pleasure to stay at this hotel
We have stayed here on an annual basis for almost 20 years and continue to be pleased with the hotel and the warm and friendly nature of the staff
Whilst the hotel is not located inhe middle of the shopping and business precincts if Bangkok we feel this s an advantage and the transport facilities provided by or near the are excellent and extremely good value fr money
We will certainly be back again!
April 21, 2014
Rated 5 out of 5 by Aussiewriter A harmonious hotel with lush gardens containing a beautiful pool, peacocks, otherr birds, and squirrels.
For more than 20 years I have found this hotel to exist in harmony with its vibrant riverfront location. This harmony allows me to truly relax in the lush poolside gardens or merely sit and watch the continuous and interesting river traffic. Of course, the peacocks, other birds, lizards and squirrels in the gardens are always a delight. As a writer, this harmony has often been inspirational to my writing. The hotel appears to be well-managed and the staff well-trained, friendly and pleasant. The service is excellent, reliable and timely and the wide range of food options are appropriate and delicious. I usually exercise in each of the two pools daily and regularly travel on the free hotel boat to and from nearby shops and trains.
September 9, 2014
Rated 5 out of 5 by Skiver255 Complete Satisfaction
My wife and I stayed for 3 nights at Royal Orchid in Bangkok. Everything was in my opinion perfect. The breakfast presentation was quite beathtaking,everything you can imagine ( except kippers) wonderful spread. Rooms were kept immaculate each day also the two swimming pools were always well attended with staff. Thank you Sheraton Highly Recommended.
C.W.C. Englishman living in Germany.
April 30, 2014
Rated 5 out of 5 by tusenkatts Fascinating River View
This is our favorite hotel in Bangkok and one of our favorites worldwide. Welcome is always warm, beds are not as soft as in the USA but some of the most comfortable in Asia. All rooms have a river view and one wall is all glass so you can watch the river traffic. While there is a spa at the hotel, there are local Thai massage places just a block or two away. We prefer the regular rooms to the executive rooms, more spacious but no bathtub
November 11, 2013
Rated 5 out of 5 by RosieandPaul Lovely hotel
Our room was great the view stunning. Great location the shuttle boat made getting to the sky train easy. Also the river taxi service runs from just outside. The food was great in every restaurant and very reasonable in price. The staff were friendly very polite and helpful. We would certainly stay there again.
May 2, 2014
Rated 5 out of 5 by Robin1999 Pure Luxury
This hotel was completely amazing and unforgettable. The hotel sits on the river in Bangkok, where my daughter and I enjoyed a delicious buffet dinner outside, watching the boats come and go from the pier. There is an attached shopping mall, wonderful jewelry stores, two beautiful swimming pools, one with swim-up pool bar, the other with river view. The staff were incredible and treated us with nothing but respect and assistance with any issue. Completely exceeded my expectations and I will definitly return. Be sure to check with concierge for appropriate pricing to pay taxi/tuk-tuk drivers as its easy to get ripped off!
December 6, 2013
Rated 5 out of 5 by John54 Excellent service and great comfort
I travel extensively in the region. The Royal Orchid Hotel in Bangkok surpasses all the other 5 star hotels in terms of service, comfort, facilities and welcome. The Club floor is the best that I have experienced. It is an experience I would recommend to anyone. The staff are exceptional and the GM is always around and available which is very rare these days.
September 6, 2013
Rated 5 out of 5 by blove1150r Amazing location & Service
The staff is amazing. The ladies at lobby are a delight with great service and the rooms looking over the river are awesome. Add the Wan Massage Parlor down the street and you are in heaven. A Thai massage at the end of the day for an inexpensive 400Bhat from a strong yet beautiful Thai girl is amazing stress relief. Ask for Ghee, Naht or Dai.
December 12, 2012
Rated 5 out of 5 by Bounty This hotel has efficient and friendly service
Wonderful staff - efficient & courteous
May 21, 2014
Rated 5 out of 5 by Charly251100 Relaxing hotel
I recommend this hotel to business travelers even though it is not too close to the biz centers . It is just very relaxing to stay by the river after a days work.
May 3, 2014
Rated 5 out of 5 by Timtiger Our Home Away from Home
We have been travelling to Thailand for 20 years and always stay at the Royal Orchid Sheraton as it affords us the rest and leisure that we seek on the river away from the hustle of downtown Bangkok
March 27, 2014
Rated 4 out of 5 by TERESA972002 ROOM
GOOD RIVIER VIEW
FREE WIFI ONLY IN LOBBY
September 16, 2014
Rated 5 out of 5 by Augermann superior quality
We had an exceptional stay. We are on our honeymoon and the service and facilities were of an extremely high The food was great. Would definitely return. The staff are very hospitable.
September 12, 2013
Rated 5 out of 5 by monchichi On the river
Great location, with spacious pool areas, bar and restaurant next to the river.
March 27, 2014
Rated 5 out of 5 by Ellis Exceptional Attention and Experience
From check-in to check-out we felt like truly valued guests.
Thank you Sheraton, you always provide us with exceptional attention and experiences.
September 10, 2013
Rated 5 out of 5 by akudjura A great stay
We had a great stay from the moment we checked in. Ms Dream in the ROSH lounge made us feel so welcome & continued to provide amazing service throughout our sty. The young women was available when needed.A level of service provided I have not seen before. The young woman needs to be acknowledged for this high level of service.
July 30, 2014
Rated 5 out of 5 by may115 it's a great experience to stay here
this hotel is near by boat station,the traffic is very convenient. the staff very helpful and kindly, the room was good view.
October 29, 2013
Rated 2 out of 5 by yodayoda staff lacks of training
I will keep it short
- the front desk staff was very nice and polite when I checked in. Moreover, I got upgraded once he noticed that I am SPG member.
- after that everything just went downhill. A housekeeper brought my requested baby crib but only to leave it there once he pushed it pass the door. He didn't even walk into my room to set it up.
- the guest service agent use a very "not professional / zero-trained tone of voice" when I called to ask about wi-fi service.
- I received a call asking whether I checked in at reception since they "couldn't find" my registration card. Once I told them that I did check in and sign everything, that agent used "very informal" language with me (surprise, I don't know him personally)
- Called Room Service, insensitive tone of voice. Mostly silent. Not even reached a 3-star hotel standard
- Lastly, when I checked out, my invoice showed a "room upgrade charge". When I told the lady that I didn't request an upgrade, she asked if I had a breakfast (on the bill showed - room charge, tax, and service charge!!). I said no. She removed the charge without any apology.
Fine hotel, but very poor and unprofessional service. Probably not going back again.
July 15, 2013
Rated 1 out of 5 by yoon choice mistake
I found spider web in the room.
I found body lotion placed that somebody already used ( Half left).
I found dirts on table.
I found hair in the bath tub.
I found no hair comb in the room.
I found face mirror's light does not on.
I reported it to front office and they never say sorry, they said it was my fault to not check right away. they blame on me.
I found spider web again (which I requested to remove#
I found no bath robe
I found no hair comb again
I found some unknown membership key card in card switch
I found spider web again and again
I found no hair come again again
I found hair in bath tub again again
I found spider web in the room again again again
#which I asked twice#
I asked room charge with coupon in Sambal bar, but the staff did not understand English
they never asked if I stayed alright or not.
the frontoffice could not find my room charge bill so I had to wait about 30 minutes to done the check out.
I stayed 7months ago and that was outstanding .
so I chose this hotel again for my honeymoon.
Me and my wife felt unhappy during stay.
I can not trust starwood hotel now.
Oh.. and there was no such things for honeymooners too. #differently with other starwood hotel.)_
will not stay SHERATON AGAIN in my life.
And I will try to stop anyone who would like to stay at your hotel.
April 28, 2013
Rated 5 out of 5 by jftravelshusky Sheraton Towers Upgrade
This splendid hotel is situated on the Chao Phraya riverbank and connected to the River City shopping centre.
The shopping centre is not quite what you might expect, the upper levels are mostly antique shops, but the ground floor has a variety of shops, bars, cafes, wash rooms etc. This is not an all day shopping trip, but nice to be attached to the hotel.
In advance of our arrival, we had asked to upgrade our room as the cost of doing this was around £12 sterling per night. On checking in we were met by Nimit the hotel concierge who knew of our request to upgrade our room and explained that there was a further upgrade to the Sheraton Towers and Lounge rooms which occupy the top 2 levels of the hotel, of which all have a river view. We were staying for 7 nights and were on a budget, but as it was our anniversary decided to splash out and enjoy the experience. It cost us roughly £450, but for this look what you get in the Tower Rooms:
Top floor (28th) , unobstructed panorama view of the river
Very large room with excellent facilities, robes, slippers, 6 bottles of water daily, mini bar (this is at an extra charge), fresh fruit daily, a housekeeper will visit around 5-6pm daily and enquire if you need any further assistance or toiletries, he also presented us with an orchid on each visit
Shoe shine service
Free local phone calls, free fax service, free internet and 1 hour per day use of the business centre
Laundry 3 pieces each per day (when you get it back, its packed in such a way, that you would think you had just bought it from a shop)
The Towers Lounge:
Access to the Towers Lounge on the 27th floor, excellent choice of self service breakfast, some items cooked to order (7-10 am)
Optional choice of an American breakfast at Feast restaurant on the ground floor, this has an amazing selection of food, but is very busy and not as intimate as the Towers Lounge
Afternoon tea again with an excellent choice of pastries, cakes, biscuits etc (2-4 pm)
Cocktails and hors d'oeuvres (5.30-8 pm) this included local beers, spirits, wine, cocktails, soft drinks and a selection of all types of cooked foods and salads, desserts, we found this food selection so adequate that we did not need to dine out at night
All this and more was included in our upgrade and is all part of the package at no extra cost, if you can afford the extra £50-60 per night, we would highly recommend it and it is such a lovely experience and made our stay so special that we didn't want to go home back to the UK.
The staff in the Towers Lounge were very attentive but not persistent, polite and professional, nothing seemed to much trouble for them, it was one of the best service experiences in a restaurant that we have had
The complimentary shuttle boat runs a regular service to the pier Saphan Taksin, where you can catch the skytrain to various destinations.
The shuttle is very plush and clean and on the return journey from Saphan Taksin to the hotel, we received an ice cold flannel to refresh ourselves with and a cold sealed cup of water, which was a lovely touch and most welcome after a hard days sightseeing/shopping etc.
The hotel has 2 pools with complimentary towels, the lower pool has a bar with stools in the water, the upper one overlooks the river with waiter service, which is the one we used. This pool if you are not a good swimmer is very deep at one end if I remember rightly is 10 feet deep.
There are several shops within the hotel, selling jewellery, clothing with a tailored option, gift shops and the sightseeing tour shop for booked tours, this caters for all types of tour choices.
We found all the staff we came across, very helpful and professional with little or no language problems.
There is a lovely bar on the ground floor, just off the reception area, which also provides bar snacks with drinks and also has a bar menu for food.
If you wish to sample something more local, just head out of reception and you are more or less in amongst the locals and shops, but be aware you might initially get pestered by taxi and tuk-tuk drivers, although non were aggressive. We used the 7-Eleven shop up the road for snacks as it had a larger selection of food/snacks than the kiosk in the hotel.
Overall we thought the hotel was outstanding, we would definitely stay there again and recommend it, for its location, service and friendliness.
January 26, 2014
Rated 5 out of 5 by TonyF Perfect
Great location, great facilities, great staff, swim up bar in the pool in garden surroundings and great margaritas in every bar - what more could you ask for.
July 23, 2014
Rated 5 out of 5 by IanConsultant All round wonderful experience
I stayed at the Royal Orchid Sheraton for days for work. The location was excellent: on the river and I could use the river ferries easily. The gymnasium is first class - large, with plenty of machines and weights, and the bonus is being open 24 hours. Two pools are lovely with the main pool long enough for doing laps. All the exercise was necessary since the breakfast is very extensive. Lovely cappucino included in the breakfast.
June 15, 2014
Rated 5 out of 5 by Jer44 Suberb hotel with relaxed professional service
Very impressed with the consistently high quality of all staff- a minor matter with missing bags quickly solved. Really helpful advice from front of house to assist with sightseeing etc.
July 11, 2014
Rated 5 out of 5 by BobAndo One of my favourite Asian hotels
I had not stayed for 20 years since my last visit- this hotel has maintained its high quality service levels throught the entire hotel, a quality towers lounge and excellent staff. A pleasure to stay here. I will return if I come back to Bangkok.
July 4, 2014
Rated 1 out of 5 by UnhappyinBangkok This Hotel is hemorrhaging due to low occupancy and is desperately cutting costs
This was my second visit to the Royal Orchard Sheraton Hotel Bangkok this year, The first time was in March 2014 - it was a truly remarkable and wonderful time.
Sadly a visit it July 2014 revealed that the hotel is suffering along with other Bangkok Hotels with low occupancy. Understandably floors are closed down. However, rather than close some of the F&B outlets these all remain open and serve sustandard food, reheated, reconsituted food and in many cases microwaved food in order to cut costs.
Most fustratingly the only way to provide feedback to the F&B team is via a scanned process which I had no way of accessing let alone understand how to use.
They are desperate to cut costs and don't really want to know the impact this is causing on the guest experience.
By all means stay at the property - brown bag your meals or try the really friendly steeet stalls outside the hotel entrance.
One final point on their F&B - how hard is it to serve a sub standard buffet breakfast? Really? Check into the Royal Orchard Sheraton Hotel - they appear to have perfected the art.
July 5, 2014
Rated 5 out of 5 by 2020BaliEye This hotel has great staff
I was thoroughly impressed with the level of professionalism, quality, attention and kindness shown by all hotel staff. Everyone was so helpful and were actually sincere in their desire to assist. No pretension...only an honest desire to please. Wonderful experience.
June 29, 2014
Rated 4 out of 5 by Nitnoi Telephone charges
Everything went smoothly until we were checking out. We received a number of telephone charges we didn't make. My partners did a few phone calls to local mobile numbers. But the bill we were charged included local fix numbers !! The front desk staff couldn't do anything but provide the numbers dialed. We are sure we didn't make all the phone calls. But we didn't have time to get things straight with the management. So we just paid them!
For all the visitors, please be careful when using the in-room telephone, ok?
December 29, 2011
Rated 5 out of 5 by Bastbjerg The place in Bangkok.
The Royal Orchid Sherraton is magnificently situated by the river, which in many ways is a part of the cultural part / development of Bangkok.
In 1893, when the France tried to Colonize Thailand, it was also just because a French warship was sunk in the right place in the "river" that France was forced to sail to the east, thereby avoiding Bangkok to become a colony.
All that one can not help but think of when sitting on the terres and beeing excellently hosted by the very gracious "crew".
Since 1984, when I was at the hotel the first time, we have only had good experiences with staying at the Royal Orchid Sherraton.
If you are so privileged to live on the top floor, so it will be just another reason for a stay at the Royal Orchid Sherraton, should not only be "One night in Bangkok".
February 16, 2013
Rated 5 out of 5 by KINT Very Warm and Comfortable Hotel
Sheraton Orchid is a well maintained hotel near the river. Staff are very courteous and responsive. Going to town is very easy by taking the Shuttle boat and Skytrain.
July 1, 2014