Rated 5 out of 5 by Ae2016 Nice stay
Great stay with great services. And special thanks for the late checked out grant for us on the check out date. This was asked as my husband had to stay at one hospital on our second night. The whole team was great. We really enjoyed our stay this time. Thank you all so much.
September 22, 2016
Rated 4 out of 5 by rainmaker00 Moderate level of bangkok
If you hope to see chaopraya river's wonderful view, this hotel could be the best. The price was reasonable, and the staff was great.
September 18, 2016
Rated 1 out of 5 by UnhappyinBangkok You will only be disappointed
This is my second stay at this property. The first stay was at the time of a huge lull in tourism. The hotel had closed a number of F&B outlets and staff numbers were reduced. The stay was uncomfortable however I decided to give the property one more chance.
A bitter disappointment. The rooms are poorly maintained - furniture is scratched and scuffed, lights don;t work and the television did not work. Wall paper is torn and hanging off the walls. Linen bed heads are torn and stained. Shower curtains are torn and there are some suspicious red drops on the bathroom floor - I will leave you to judge what they may be.
Do not stay here - you will be disappointed. It is not up to SPG standards.
On a bright note F&B is very good.
September 14, 2016
Rated 5 out of 5 by DNL85 Good Staff, Great place!
Hotel was able to provide me early arrival however due to high occupancy I was not given a late check out as my flight was late in the evening. This was understandable as they stated subject to availability.
The room I was assign to has sound renovation noise or knocking sound which was on a Sunday when I check in, I feedback to the front office however they did not advise me on their findings which I guess they have forgotten about it.
July 28, 2016
Rated 5 out of 5 by Verified Reviewer The best short vacation hotel
Great Thai warm welcome and always concern on our need. The best is my wife birthday surprise is truly amazing and the given us the best chocolate cake we ever taste in Thailand so far. The shuttle river boat is truly convenient. This is the best hotel to go out from the busy city compared to Westin, W or St Regis but not that far away from the city.
July 19, 2016
Rated 3 out of 5 by Waffleandbeer Did not feel welcome
Stayed here for 6 nights with family and requested a suite night award upgrade which was granted. Also requested an adjacent room for the kids but this request was not granted. Strange to see this cannot be done in such a big hotel despite the request having been made a week in advance. Also, we were clearly explained the dress code for the happy hour in the lounge when we arrived: no shorts, sleeveless shirst, no flip flops, etc. When we went one night with our son (who was dressed in very decent shorts, below the knee), we were asked by the staff to go and change ths shorts to long pants, which we did. To our surprise, however, as we walked back in, another gentleman walked in on flip flops, but no comment was made with regards to dress code. We felt not treated fairly, which is quite painful as a 5-year Platinum member.
July 9, 2016
Rated 5 out of 5 by Auejunya Perfect place and Romantic
Nice place, nice people, point of view from the room were perfect, romatic and relaxing
June 14, 2016
Rated 5 out of 5 by kojlken17 One of the Nicest Sheraton Hotels in South East Asia
I have stayed in many Sheraton Hotels in South East Asia and Royal Orchid Sheraton Hotel and Towers is one of my favourite and without a doubt.
This was my 3rd visit to the hotel and again i was not disappointed by the service rendered.
From the doorman to the front desk lady (Japanese) to the housekeeping lady on the SPG Preferred Level, the service is unparalleled.
As always, i am always connected to Sheraton.
Sheraton Hotels and Resorts was, is and will always be my number 1 choice of hotel accommodation anywhere in the world.
The only disappointing part was breakfast at the Feast where there was no smoked salmon served. Other than that, i do not have any complains.\
No doubt, i will stay in Royal Orchid Sheraton Hotel and Towers again.
June 14, 2016