Rated 5 out of 5 by Michael Hotel Staff
The services provided by the staff have always been excellent! Every time we stay at the Sheraton Royal Orchid, the staff members always go beyond our expectations to ensure that we have a pleasant stay. We will stay at this hotel on our next visit to Bangkok and we have and will again recommend the Royal Orchid to others.
February 9, 2014
Rated 3 out of 5 by PiedmontWalker Disappointed
This is the 3rd time I've stayed at the Royal Orchid; the first two times were great, but the 3rd was disappointing - maybe my expectations were too high.
- great location with terrific views of the Chao Praya river from every room
- staff is extremely friendly and helpful
- property is within walking distance of Chinatown
- the hotel does not support the Green Choice program
- I am a Gold SPG member and free in-room Internet access was not provided even though it is listed on the SPG website as a Gold member benefit and I specifically requested it. On two occasions when I used the public wifi on the second floor I was bitten by fleas.
- the courtesy passenger boat to the Sky Train station only leaves every half hour, whereas the other hotels provide this service every 20 minutes.
- This is a great resort-type property to relax at if you don't need to use the Sky Train very much, and you don't need in-room Internet access.
- There is a large lot of empty land across the river and next to the Millennium Hilton; it looks ready for major high rise construction, which makes me expect a lot of day time noise in the near future for both hotels, so I would not book at either property until the construction is completed.
February 3, 2014
Rated 5 out of 5 by mrF1 Great stay
Fantastic location on river. Lots to see and easy access to river taxis etc so all sites accessible. great hotel for family holiday. Staff very friendly
January 30, 2014
Rated 4 out of 5 by Jerry63 Relaxing stay at a very comfortable hotel
We had three relaxing days at the Royal Orchid Sheraton and really enjoyed the proximity to the river and the nice pool area overlooking the Chao Phraya river. Would stay there again any time
January 30, 2014
Rated 2 out of 5 by huahinfan When things go wrong staff cannot fix them :(
This used to be a very nice hotel with excellent service. It is still nice, but management is MUCH less effective and the hotel is overrun with large tour groups, which just changes the atmosphere in an unpleasant manner.
WiFi doesn't work with ipad in at least some rooms, and despite this being a known problem if you don't find out until after IT goes home (5 or 6 pm) you are stuck without access until the next morning! For a hotel of this category to not have solved a known problem like this is unacceptable.
January 29, 2014
Rated 5 out of 5 by carlos40 carlos40
Very exiting place. Especially the view on the river with its enormous traffic.
January 28, 2014
Rated 5 out of 5 by 2014T Good Service
The team gave us very good attention for our Global Conference and everyone was very pleasant, friendly and welcoming.
January 27, 2014
Rated 5 out of 5 by Martin54 Excellent
Smooth and easy check-in, nice stay, good accomodation and venue, easy check-out, good service - all in all an excellent experience. I will come back.
January 27, 2014
Rated 5 out of 5 by Tomas8 A hotel with great location
Very friendly staff convenient transfer to the skytrail with the shuttle boat.
Probably the best pool area on Bangkok
January 26, 2014
Rated 5 out of 5 by jftravelshusky Sheraton Towers Upgrade
This splendid hotel is situated on the Chao Phraya riverbank and connected to the River City shopping centre.
The shopping centre is not quite what you might expect, the upper levels are mostly antique shops, but the ground floor has a variety of shops, bars, cafes, wash rooms etc. This is not an all day shopping trip, but nice to be attached to the hotel.
In advance of our arrival, we had asked to upgrade our room as the cost of doing this was around £12 sterling per night. On checking in we were met by Nimit the hotel concierge who knew of our request to upgrade our room and explained that there was a further upgrade to the Sheraton Towers and Lounge rooms which occupy the top 2 levels of the hotel, of which all have a river view. We were staying for 7 nights and were on a budget, but as it was our anniversary decided to splash out and enjoy the experience. It cost us roughly £450, but for this look what you get in the Tower Rooms:
Top floor (28th) , unobstructed panorama view of the river
Very large room with excellent facilities, robes, slippers, 6 bottles of water daily, mini bar (this is at an extra charge), fresh fruit daily, a housekeeper will visit around 5-6pm daily and enquire if you need any further assistance or toiletries, he also presented us with an orchid on each visit
Shoe shine service
Free local phone calls, free fax service, free internet and 1 hour per day use of the business centre
Laundry 3 pieces each per day (when you get it back, its packed in such a way, that you would think you had just bought it from a shop)
The Towers Lounge:
Access to the Towers Lounge on the 27th floor, excellent choice of self service breakfast, some items cooked to order (7-10 am)
Optional choice of an American breakfast at Feast restaurant on the ground floor, this has an amazing selection of food, but is very busy and not as intimate as the Towers Lounge
Afternoon tea again with an excellent choice of pastries, cakes, biscuits etc (2-4 pm)
Cocktails and hors d'oeuvres (5.30-8 pm) this included local beers, spirits, wine, cocktails, soft drinks and a selection of all types of cooked foods and salads, desserts, we found this food selection so adequate that we did not need to dine out at night
All this and more was included in our upgrade and is all part of the package at no extra cost, if you can afford the extra £50-60 per night, we would highly recommend it and it is such a lovely experience and made our stay so special that we didn't want to go home back to the UK.
The staff in the Towers Lounge were very attentive but not persistent, polite and professional, nothing seemed to much trouble for them, it was one of the best service experiences in a restaurant that we have had
The complimentary shuttle boat runs a regular service to the pier Saphan Taksin, where you can catch the skytrain to various destinations.
The shuttle is very plush and clean and on the return journey from Saphan Taksin to the hotel, we received an ice cold flannel to refresh ourselves with and a cold sealed cup of water, which was a lovely touch and most welcome after a hard days sightseeing/shopping etc.
The hotel has 2 pools with complimentary towels, the lower pool has a bar with stools in the water, the upper one overlooks the river with waiter service, which is the one we used. This pool if you are not a good swimmer is very deep at one end if I remember rightly is 10 feet deep.
There are several shops within the hotel, selling jewellery, clothing with a tailored option, gift shops and the sightseeing tour shop for booked tours, this caters for all types of tour choices.
We found all the staff we came across, very helpful and professional with little or no language problems.
There is a lovely bar on the ground floor, just off the reception area, which also provides bar snacks with drinks and also has a bar menu for food.
If you wish to sample something more local, just head out of reception and you are more or less in amongst the locals and shops, but be aware you might initially get pestered by taxi and tuk-tuk drivers, although non were aggressive. We used the 7-Eleven shop up the road for snacks as it had a larger selection of food/snacks than the kiosk in the hotel.
Overall we thought the hotel was outstanding, we would definitely stay there again and recommend it, for its location, service and friendliness.
January 26, 2014
Rated 5 out of 5 by Rbst Simply de best.
Really liked the service and hospitality. I would recommend to stay and enjoy with the fullest.
January 26, 2014
Rated 5 out of 5 by Ethane Retired
We were very happy with all aspects of our brief stay
The key happiness for my wife was the availability of a shower and bath tub. For an older person with a bad knee not having to step over the side of the bath tub is very much appreciated
January 25, 2014
Rated 5 out of 5 by Svenning Everything you'll need
This is the ideal place for your expierences in Bangkok
January 22, 2014
Rated 5 out of 5 by Robinson88 Wonderful staff
All the staff were very friendly and helpful. Their English was impressive. One person, Nimit, recognized me after two days and engaged me in conversation to make me feel recognized and important. Their smiles are contagious.
January 21, 2014
Rated 2 out of 5 by HHS1 2 stars for location
What used to be my favorite Bangkok hotel has within the past 2 years gone from a 5 star hotel to a 3 star tourgroup hotel. Only remaining 5 star are the prices. As a regular guest over the past 10 years with more than 1 stay a year and all stays and limo service booked directly with the hotel you would think the staff at the reception would greet you with a "welcome back" especially when the last stay is no more than 8 week ago, but no, they are so intend on getting you to buy upgrade and getting pissed, when you do not, that all you get is a "have you stayed here before? Breakfast is like eating in Grand central station during rush hour. The hotel gets 2 stars, 1 for location and 1 for the friendly pool staff.
January 21, 2014
Rated 4 out of 5 by RedMick Back Again
Club Lounge beautifully renovated. Views over the Chao Praya river as good as ever from both our room and the Club Lounge. Staff as helpful, courteous and kind as always.
January 20, 2014
Rated 5 out of 5 by Moonoo great event location
We had our annual sales kick off at the Royal Orchid Sheraton. It's a perfect location for an event like this. Good congress halls, nice guest rooms, catering was perfect. Good to have free water bottles in the room. I only wished that the room had a window that could open, the airconditiond air in the room was very dry.
Also great to relax at the poolside, or have a drink at the bar.
January 20, 2014
Rated 4 out of 5 by RT2014 Good experience
nice location by the river
January 17, 2014
Rated 5 out of 5 by Jonnymadness Great View
Great view, Great room, Great boat ride service.
January 15, 2014
Rated 4 out of 5 by petandsan45 for a stay in Bangkok the hotel met all our needs.
We were very pleased with our first visit to Bangkok. The hotel was situated in a good position and the staff were mainly very helpful except that ,for an international hotel, the majority of the staff could have had better training in English...Thai not being a very common language. However they were able to give us guidance on matters of interest.. culture ,food and transport.
January 14, 2014
Rated 4 out of 5 by SuperNoodle Amazing river views
We stayed here over New Years and it was a short but extremely pleasant stay. The fireworks over the river were truly spectacular!
The staff at the hotel were very accommodating, the hotel is in a great location and the facilities were impressive. We would highly recommend and would most definitely stay here again.
January 14, 2014
Rated 4 out of 5 by Keofar This hotel has great view of the river.
Great view of the river and within a short distant to business center. Water taxi is a plus and monorail is within walking distant.
January 12, 2014
Rated 5 out of 5 by moo62 Love this hotel
One of the best hotels in Bangkok, with a great wiev and great service
January 9, 2014
Rated 5 out of 5 by Patty2222 December stay
Stayed 5 days in December 2013. This is a very nice hotel in a good location. Staff were very attentive and professional. Upgraded to Club level. Had breakfast and evening appetizers each day in the Club Lounge. Food was very good, well presented and changed enough each day so as to not be boring. Service was very good. Nice views from the Club Lounge with a relaxing atmosphere. Hotel itself has a nice lobby with a nice assortment of restaurants. Staff helpful. Our room was attractive with a nice view of the river and city. Near a variety of outside restaurants and access to local sights.
January 8, 2014
Rated 5 out of 5 by Hood70 Great place to stay in Bangkok
First time to Bangkok, totally happy with this hotel. I have pretty high standards and this one met them all. Clean, love people, great food, awesome NEw YEArs Eve celebration. Thank you!
January 4, 2014
Rated 1 out of 5 by SAHpro Unhappy New Year
Stayed here with my 4 and 7 year old for New Year's. While the fireworks view on the Chao Praya was good, the stay not good.
-Great communication with the hotel prior to the check-in
- ANTS in the bathroom and bedroom (Notified maid service who did NOTHING to address this.)
- DENIED access to the Club Lounge because it was full. Had to spend $75 on my own drinks and appetizers in the bar. They "comp'd" me a cheap poorly rated $5-10 bottle of wine.
- DID NOT KNOW I was a Platinum member, and therefore, had no rooms to upgrade me to (they say). The SPG app showed there were better rooms available though for the exact dates.
- SLOW SERVICE in the bar area. After sitting for 15-20 minutes, we had to get up and ask for a menu ourselves.
- RIVER NOISE with dinner cruise music and such is loud on the river and goes on until 10-11pm at night. If you want to rest early, don't stay on the river view side.
January 3, 2014
Rated 4 out of 5 by ISBPaul Convenience and Comfort
The Sheratorn Royal Orchid Hotel is one of my favourite hotels of Bangkok. It conbines the convenience of the city with comfort, good food and resort-like facilities. Moreover, the attentive staff make you feel welcome and look after your every need. You can start the day with a great buffet spread of western and Asian foods; spend some time in the 'Portugese Garden' lounging by a large pool with bar; or settle in on a banana chair and watch the busy Chaopraya River flow by. At night, there are good restaurants and music in the lounge bar, or you can go to River City or Chinatown nearby. It is not a new hotel but the rooms and lounges have been freshened up and nothing can detract from that wonderful location by the river.
December 31, 2013
Rated 5 out of 5 by Family2013Dec This hotel is great, very thoughtful
This hotel is great to stay, very thoughtful that make the guest fill like at home.
December 28, 2013
Rated 4 out of 5 by aazug Sheraton Bangkok
Very good accommodation. Amenities could be improved. Lack of free Wi-Fi in room
December 24, 2013
Rated 5 out of 5 by Sabai101 Location location location
Royal Orchid Bangkok is a great place to stay in Bangkok. All the best you expect from Sheraton and a wonderful view of the Chao Phraya river.
December 23, 2013