Rated 5 out of 5 by AOAZ great stay
Teer was great, housekeeping was also great...would have like better food offerings and a gift shop. but overall, we had a great time, especially liked location away from all the bustle of international drive, but right off of I 4 to easily access attractions. we enjoyed location being close to Eatonville, the birthplace of zora Neale hurston
April 8, 2014
Rated 4 out of 5 by Pattie31 Missing feature . . .
I've never stayed at a 4 star hotel where you were required to pay for internet service. It should be one of the added conveniences.
April 6, 2014
Rated 5 out of 5 by Wes2 Our place
This is a wonderful hotel, it is a little dated but the management seems to be bringing it back up to speed. The staff was very courteous and the young gentleman who assisted us to our room went above and beyond (Andrew) we have stayed there many times and he remembers us and welcomes us like he was greeting a long lost friend. The only negative that I can see is there really does need to be a gift shop on the grounds, the old one was perfect, the kids loved going there and getting candy and snacks and so did we the adults. Keep up the good work.
March 31, 2014
Rated 4 out of 5 by FloridaBizTraveler Always a great stay
Like the place. it is getting time for a refresh to the property. Wallpaper, carpet and furniture refresh is all it needs. Not that they are in bad shape - just tired looking.
April 4, 2014
Rated 1 out of 5 by SDP3131 VERY POOR HOTEL!!!
If I could give this place negative stars I would!! This hotel is nasty and dirty for what they charge for a room!! The place needs to be remodeled!! Walls, carpet and chair where so stained so bad that it was disgusting!!The staff is VERY RUDE!!! I will NEVER stay at this hotel or any sister hotel again!! Please DON'T waste your money here!!!
March 17, 2014
Rated 2 out of 5 by Teri23 Excuses
My husband and I stayed at the Sheraton on business. When we arrived, the system was down and they were not able to use our starwood card. The room was just okay but had seen better days. The hair dryer was a nasty sticky blob that I refused to touch. View..non existent...brick wall and a gutter. Friday when we arrived back in our room the only sign of room service was that the bed had been made. Not one towel, no soap, dirty glasses, full garbage cans... We called the desk and waited another thirty minutes before my husband went down for towels. He was told the dryer was broken! twenty minutes later, towels arrived to our room but by this time we had missed our planned meeting. Saturday night, same thing...one towel in our room. Some story..broken dryer!!!! When my husband was waiting at the desk for towels...again, he overheard the desk clerk assure a woman that all rooms in the hotel had balconies. That was news to us since we only had a window overlooking a wall!!!! We were promised starwood points but they have yet to show up.
March 31, 2014
Rated 5 out of 5 by sfiedor1 Outstanding Hotel
I have stayed at this specific hotel probably 20 times. I have never had a bad stay, in fact not one time has my stay been anything but outstanding. The hotel is nicely kept and the rooms are always clean. As a SPG Gold Member I always receive every accommodation afforded gold membership. In fact my last 3 day stay (business travel) I was given a 2 bedroom suite with wrap around balcony as my "Gold" member upgrade. Additionally they have a excellent work out room and the bar and dinning are icing on the cake! One last thing, they just opened up a Irish Restaurant and Pub on the facility. I would never do anything but recommend this hotel!
March 16, 2014
Rated 5 out of 5 by Lamar Everything was perfect for our visit!
Don't change a thing. Staff more than met our needs.
March 31, 2014