Rated 5 out of 5 by Nova1 Home away from home
I have spent much of the last 10 weeks at the Sheraton Orlando North while working on a project in Orlando Florida. Everyone from the housekeepers to the management staff were extremely accommodating. Any concerns or questions I had were addressed immediately with professionally and urgency. The rooms and hallways were quiet, always sparkling clean, and the beds are extremely comfortable. The common areas are sophisticated and comfortable. I felt very comfortable and special staying at the Sheraton - that is why I think of the Sheraton Orlando North as my home away from home in Orlando. I look forward to staying again. Thank you Dorene for all your help!!
December 4, 2014
Rated 5 out of 5 by TechToot Excellent Responsiveness
Initially had a problem being assigned a club level king instead of an accessible suite that I had confirmed through SPG.com. It was a nice room, but not the suite I reserved. Between the Starwood Platinum desk and the front desk, they worked together to turn this negative into an opportunity to satisfy their customer. The front desk was extremely apologetic about the mix up and made things right with a beautiful suite on the club level. This was followed up with a personal note of apology and a fruit basket delivered to my room. Mistakes happen, but it is the reaction of the staff that makes the difference. The staff did the right thing to satisfy the customer and I commend them for it!
November 29, 2014
Rated 4 out of 5 by Maramara Quality
Very nice accomodation and convenient to my family. I stayed here ,any years ago for work and enjoyed it. Your lobby is very nicely done and the staff were very friendly and helpful. Room was nice and clean. Bed a little uncomfortable (room 550), linens very nice. Thank you.
November 29, 2014
Rated 5 out of 5 by DLeah An Extraordinary Experience
When you stay for an extended period like I have this summer, you see behind the surface glossiness of the situation. After staying 8 weeks, several things are clear. The menu is Antobar needs to be updated. The food is very good, but not enough variety It is difficult to live in a hotel during a renovation and the facilities are slowly becoming much nicer.
However, I would not have foregone my stay in your hotel for these past 8 weeks, even if I, instead of my company, had paid for it. I have met wonderful, funny, and delightful people that I will treasure. The front desk staff and the restaurant and bar staff made me feel welcome and wanted as a guest.
August 9, 2014
Rated 1 out of 5 by RobRog Dirty, Under-staffed and broken
I have never stayed in a Sheraton like this. There was dust everywhere. I asked three times for light bulbs to be replaced and my requests were ignored (the one in the shower was out which made for dark bathing). I had to call three times to get room service to answer my call and it was only after I called the front desk that they called me. The refrigerator was missing. The lamp shades were old and broken. The furniture was scratched and beat up. Only the beds were adequate and I just hope they were cleaner than everything else. Also, while the pool was clean, patio chairs were broken and I had to go to the front desk to get towels brought out.
August 5, 2013
Rated 3 out of 5 by Vic2014 Hotel located in great area
The hotel is located in a great spot and employees are great.
November 24, 2014
Rated 1 out of 5 by BTalisman Won't stay again
Hard time making a reservation on line with the block of rooms. Food in the restaurant was terrible and service VERY slow. Never had enough towels at the pool. Asked for the bill to be split between two credit cards was a mess. Front desk was not well staffed and staff was not well informed. Hotel has not taken the time to update their location on google or yelp so GPS doesn't work and staff doesn't know area to help. Water pressure in the shower was terrible. TV had an issues buzzing during commercials. Cafe w Starbucks had very limited hours. Fitness center was ok by cramped. And even the link to this survey didn't work.
March 19, 2013
Rated 1 out of 5 by Don13 Run down
Hotel staff was great. Very helpful freindly and personal. The lobby areas were decent enough and looked promising. As a Starwood member I booked a king room on the Club Level. Rooms were RUN DOWN! Furniture is old, scratched and banged up for lack of a better word. Shower was horrible with ZERO water pressure. It made a high pitched squeal everytime I used it. The "Club" was a joke. It smelled ike cigarette smoke. The offerings in the evening looked like thehy were thrown together by a college kid and the breakfast was not much better. I really feel that for $167.00 a night, I was ripped off! I may call American Express and Starwood an complain. IN short, STAY AWAY!!
January 18, 2013