Rated 4 out of 5 by Sally1 Check In
Because I have a Sheraton Card and have been upgraded before, I thought I would get the same treatment, but did not.
March 11, 2013
Rated 5 out of 5 by Lamar Best Hotel In Orlando, Florida
Have stayed there many times and it is the best hotel in Florida bar none! Location and staff are the absolute best!
August 29, 2012
Rated 4 out of 5 by Saddie2012 Realy nice stay, just a couple of problems,
I made two reservations and was billed two different rates other than what I was quoted! $10.00 on both room Rates.
January 3, 2013
Rated 4 out of 5 by Sebas Conference meeting hotel
I enjoyed my stay the room was clean and the staff was helpful.
the pellow fort was a nice touch!
Thank you! :-D
January 31, 2013
Rated 4 out of 5 by JimC123 Very nice property
Enjoyed my stay although the computers in the business center do need to be checked for response speed. Very slow.
February 12, 2013
Rated 5 out of 5 by Richtg Great Staff!
This was probably the 3rd or 4th time staying here, stayed for over a month this time. Everything was great.
August 7, 2013
Rated 5 out of 5 by rickbay Very nice hotel
The layout is nive. The rooms are very comfortable.
Pool was not heated and should have been. Too cold to swim
October 25, 2012
Rated 4 out of 5 by Rainmaker Staff
The staff was extremely friendly from the front desk receptionist, to the valet and the hotel shuttle driver.
May 13, 2013
Rated 5 out of 5 by LadyNorma Love this place!
My first time at this particular location. I absolutely loved it. I will return. Staff very friendly!
July 19, 2013
Rated 5 out of 5 by Lorenzo Great atrium lobby
Rooms were clean, comfortable, and cool, and fan could be operated manually, a very important feature.
July 25, 2012
Rated 5 out of 5 by CharityT Great Hotel
Stayed here for business...great time here, no issues and check in took less than 3 minutes!
October 8, 2013
Rated 3 out of 5 by edson12 Nice Hotel but Rude Front Desk Staff
Nice facility, but front desk staff was not very friendly and did treatment me as a gold star member.
August 15, 2012
Rated 5 out of 5 by Lojo22 Would definitely stay again
The staff checking us in were friendly, recognized us as return guests and were extremely helpful.
July 22, 2013
Rated 4 out of 5 by Bill Club Rules
Great hotel except the Clubs policy of ending breakfast at 9:00, epecially on weekends. BAD policy.
February 25, 2013
Rated 5 out of 5 by cvdelg95 Breath taking
Elegant hotel, took my breath away. I higly recommend staying here if you want to feel pampered.
February 4, 2013
Rated 5 out of 5 by DeeDee8 Great business location
Stayed here in the past. Love the bed's and linens on the bed. Room very nice clean and quiet.
December 1, 2012
Rated 5 out of 5 by Lojo22 Awesome stay and experience
Our stay at this hotel was wonderful from start to finish. I would definitely recommend
June 28, 2013
Rated 4 out of 5 by Datadawg Solid Hotel
Stayed here for week b/w Xmas and NY in a 2 bedroom suite w/wife and 3 kids. Suite was huge, 2 king size beds in individual bedrooms and each bedroom has its own bathroom. Bedrooms have a smallish (30 inch +/-) flat screen and individual thermostat for HVAC, which is good if different family members want different temp. Living room is very large and has pull out sleeper and larger flat screen. Only negative is bedrooms didn't have working privacy latches and had only 1 usable outlet near bed; if you and spouse need to recharge phones while one of you is using laptop, you are short on plugs.
Hotel has heated pool and large hot tub, though they close at an earlish 10 pm. Breakfast buffet is decent (includes omelette station) and reasonably priced. Coffee, tea and juice is not charged extra, at least in our experience. We had free access to club level, which has continental breakfast and drinks, but the breakfast was pretty meager; though getting water or soda or coffee was nice throughout the day and free. Parking is free also. Not too far from parks (where NOTHING is free!). As an SPG category 2, redemption value is great if you use points, and if you have a couple kids, the suite is hard to beat.
December 27, 2012
Rated 2 out of 5 by FireAlarms4 Cleanliness
there was a six inch lizard outside my room. I saw it crawling over my morning paper
March 3, 2013
Rated 4 out of 5 by Steve0303 convenient hotel
The location is very convenient. The hotel is nice and clean and comfortable.
July 9, 2012
Rated 5 out of 5 by MILEMAKER CHOOSING A HOTEL
WE HAVE STAYED HERE MANY TIMES AND THE SERVICE KEEPS ME COMING BACK
October 2, 2013
Rated 3 out of 5 by Frisbie Sleepless in Maitland
I highly recommend that you ask for a room away from the pool side. During our stay on Saturday morning at 8am I was awaken by the staff person dragging the aluminum lounge chairs across the pool deck. The screeching sound woke me from a dead sleep. This continued for well over 5 minutes at which time I have had enough..I opened the sliding glass and yelled down to the woman dragging the lounge chair that I was trying to sleep and to stop dragging the chairs on the concrete.She said she was sorry, so I closed the slider and was now I trying to go back to sleep even thou I was already pissed off that there was no regard about the customers trying to sleep at 8 am. Then the sound started again! Apparently there were still about eight chairs that needed to be put neatly back in the row.... I called the front desk to speak with a manager, Juan ltold me that he will go out to the pool to help pick up the chairs.... So much for sleeping!!! Moral of the story if your looking for a GOOD night sleep... This isn't the place.
PS. Also I noticed that they chain locked the double doors to the pool area at night ( which is also an emergency exit) ... I guess they don't want kids running around the pool area at night...
September 6, 2012
Rated 5 out of 5 by leandro13 excelente
this hotel is verry good location, the personal is excenten and all is good
October 1, 2012
Rated 4 out of 5 by Kust Great Staff
Thanks for taking care of us on our anniversary. We really appreciate it.
December 18, 2012
Rated 5 out of 5 by OrlandoTraveler Great hotel
Great hotel, wonderful staff, easy off and on access to I-4 and
September 21, 2013
Rated 5 out of 5 by golfpro great hotel
front desk help was the best!!!! willing to help at all times!!!!
March 1, 2013
Rated 3 out of 5 by Ski77 Smelly garbage
Dumpster right under my balcony was over flowing and smelled bad
June 17, 2013
Rated 2 out of 5 by disappointed2221 Service was poor
We have stayed at this hotel the past 3 years for an event held there. This year the service throughout the hotel was very poor and definitely no where to standard.
When arriving there was one person at the desk for check in. We saw one bellman helping someone with their bags when we pulled up to the hotel but then he seemed to have disappeared. We couldn't even get a cart to bring up the items to our rooms. Room service was awful we ordered dinner they shorted us on drinks and sides. Our breakfast that we ordered to our room from the paper you leave outside your door was brought over 35 minutes later than requested and only brought up after we called. We were about to cancel it as we had an event to go to - we had to eat our breakfast in less than 10 minutes so we wouldn't be late. The pillows inside the pillowcase were filthy. There was no hair dryer in our room.
The restaurant was closed so we ate at the bar and the poor bartender had to be running back and forth doing everything.
There was another group at the hotel besides ours so it was very disappointing that they did not staff accordingly.
As mentioned before we have stayed here for the past 3 years so we were very shocked to have this kind of service especially from a Sheraton Hotel
November 12, 2013
Rated 5 out of 5 by apple2 understanding/very helpful
stayed there after father's surgery and everyone very helpful
April 28, 2012
Rated 5 out of 5 by Jamie03 Great Hotel
Very nice, clean hotel. Super friendly staff!! Loved it!!
May 30, 2012