Rated 5 out of 5 by TIRED Don't let the point fool you
I booked this room at a moments notice . For 2000 star points and $35.00 I wasn't expecting what I got. The rooms were really nice and clean. The Sheraton was very beautiful ,especially from the inside. The pool made my Grandsons stay SUPER FUN as he would say. Breakfast room service was displayed to perfection. And the staff was very friendly and professional. It was on the outskirts of Orlando in Maitland or Orlando North. but it was great for the night. OR FOR A WEEK if you want.
Thank you for all your friendly faces and great service.
April 22, 2013
Rated 5 out of 5 by Ziffel This hotel was the best!
Everything we wanted from a hotel was here and more than we expected. The restaurant, the pool and the staff were wonderful.
May 2, 2014
Rated 3 out of 5 by Puntabill Problems
Hotel needs some attention
May 5, 2014
Rated 5 out of 5 by Sara5655 Exceptional
Everything from the meeting space to the technology, cleanliness, and staff responsiveness was phenomenal. This is the hotel I recommend for business meetings that need a large meeting space.
April 29, 2014
Rated 2 out of 5 by Tumordoc Dirty, Diasppointing, Disgusting
The carpet is dirty, we have a chair that nobody in their right mind would sit in since it is so dirty and disgusting and it took multiple trips to the front desk, 3 trips by maintenance and a manager arrival to finally get it such that our key would work. I asked for a room change and was turned down. Seriously? After all this hassle? SPG recognition? Non-existent. This hotel is way over priced and most underwhelming. I definitely WOULD NOT recommend it. There are many other choices in this area - I would say to utilize them.
December 27, 2013
Rated 3 out of 5 by Fuji Major problem
Exec Floor(6) was great for Starwood member but 4 times had to have key reset.
Especially bad when you arrive at room after long walk down corridor and carrying heavy suitcases after elevator gets us to floor and then drag everything down to desk for a reset. Once on initial check in and once after dragging convention material from lobby to room. Other times didn't work in elevator.
Also reported cold water in bathroom sink did not work.
Front desk people customer svc oriented especially check in girl.
Also printer in lobby did not work to print boarding pass, then enter help the nerve to insult customer with a one dollar printer charge.
OVERALL HOTEL WAS VERY WELL ORGANIZED BUT AM REQUESTING ADDITIONAL STARWOOD POINTS FOR THE ABOVE MAJOR INCONVIENCE.
February 24, 2013
Rated 4 out of 5 by mew56 Good location to attractions
We were pleased when we saw the complimentary water as that is a nice touch. However, we did not get complimentary water every day as it was hit and miss. It would be nice to count on it or else we could have purchased water had we known we wouldn't receive it everyday. I also don't know why most hotels don't try harder to keep the mold out of the shower. The shower was pretty clean and it would have just taken some spray cleaner and a little elbow grease to take away the black marks starting.
February 25, 2014
Rated 5 out of 5 by Lamar Not a better place to stay in Florida
Have stayed here many times because of the staff and excellent service. You should too if you are in the area.
April 28, 2014
Rated 2 out of 5 by spjmember Very dissapointed, wouldn't recommend this hotel
The first room I was put in was decent except for the air conditioner would never turn off so the room was either too hot or too cold, so I was move to another room. This room had old an outdated appliances, the bathroom facet was on wrong, the shower head was falling apart, and it looked like ther room had already been used. As for mantenence and room service, well expect to wait a long, long time. Do not trust the staff when you are told something because the next staff member will not honor it. Very dissapointed.
November 14, 2013
Rated 2 out of 5 by Rachel18 THE HOTEL STAY WAS GREAT BUT...
I BOOKED A 2 NIGHT STAY IN JACUZZI ROOM WITH THE PAYMENT OF A GIFT CERT. WHEN I ARRIVED THEY INFORMED ME THAT THEY HAD NO JACUZZI ROOMS AVALIABLE. I WAS VERY UPSET, SO HE UPGRADED ME TO A 2 BEDROOM SUITE. I DID NOT NEED A 2 BEDROOM SEEING THAT IT WAS JUST MY HUSBAND & I. HE SAID THAT WAS THE ONLY THING HE COULD DO, HE WAS RUDE. THE ROOMS WERE VERY CLEAN BUT NOT COMFORTABLE !ALTHOUGH I WOULD RECOMMEND THIS HOTEL, THEY JUST AGGRIVATED ME VERY MUCH. I WOULD NOT STAY IN THIS HOTEL AGIAN. THE POOL & GAME ROOM WAS GREAT !
April 26, 2012
Rated 5 out of 5 by AOAZ great stay
Teer was great, housekeeping was also great...would have like better food offerings and a gift shop. but overall, we had a great time, especially liked location away from all the bustle of international drive, but right off of I 4 to easily access attractions. we enjoyed location being close to Eatonville, the birthplace of zora Neale hurston
April 8, 2014
Rated 1 out of 5 by Gainesville14 Very Noisy...Children running in the hallways early morning and late afternoon.
Did not rest which was the reason for the stay. Children (family members of employees im assuming) were running in the hallway outside of my room. Paid $50.00 for breakfast(pancake, eggs, cold ceral and fruit), with that much money it would be nice for it to be fresh and tasteful. I always stay at Starwood Hotels (brother is a chef), but very disappointed with this stay. I can truly say I was embarrass with bringing my friend with me for quite weekend getaway.
March 3, 2014
Rated 4 out of 5 by fifinini This hotel is well located
I found the physical plant to be fine, but it definitely seemed that the hotel was understaffed: 1 check in clerk most of the time. One person serving in the bar area except for a couple of times when I was there. Service in the dining area was sparse.
Room service was spotty with getting 3 different orders when we ordered the special blueberry oatmeal each day. And no one answered the room service phone half of the time I called.
March 16, 2014
Rated 1 out of 5 by Amy1209 Front Desk More than unhelpful
Well after many attempts to explain that the wifi was to be included with the room the front desk staff managed to charge me twice for the service. So after talking to the front desk again, I managed to get it all straightened out only to see on my way home they charged me for the service anyways. I guess he added the serivce back onto my bill when I left. Then Starbucks would say coffee and a bagel would cost one price then it would show up on my bank account as more then my receipt. Also I checked out of the hotel at 8am only to see I had been charged for "late check out" because apparently it was after 3pm when they got around to entering in the fact that I checked out. This place was terrible, not sure if they just took advantage of me or if everyone is treated as poorly.
September 21, 2013
Rated 3 out of 5 by twgavin28 Bad TV and Internet
We have two issues w/ the Hotel.
There are tiny little bugs in our bathroom (rrom 588). They seem to originate in the bathroom between the tub and door -I/m sure a quick spray and caulk can eliminate them.
The seconis harder to fix:
when will this facility get digital high def TV? The analog TV is terrible. That along w/ the slowest internet speeds make it impossible as a businessman to stay there again. When we first stayed there 4 years ago I figured you would upgrade soon but no - you did not.
December 28, 2013
Rated 3 out of 5 by MNOUR Improvement
I had asked the staff to fix two items in my room but that did not happen and had to ask again and it finally got it done but not all the way. In addition, some of the elevators key card and lounge room key cards are not working and have been the problem for the last three weeks that I had visited this hotel. Some of the staffs need to recognize SPG member better like other hotels. Finally, I had asked for the quiet room, but instead I got a room right next to Freeway which was an extremely loud.
July 19, 2013
Rated 4 out of 5 by GolfRN57 Hotel Regularay
I stay at this hotel on a regular basis due to close proximity to our local office. Have noticed the hotel could use a cleaning up a bit. The hallway carpets are dirty. Not all of the refrigerators in the rooms keep food cold enough even on the highest setting. The air conditioning system is hard to regulate. Either too cold or too hot. What would be good is to have a microwave available in the suite. Seeing so many families at this hotel, I would think they would appreciate the added convenience as well
May 20, 2012
Rated 3 out of 5 by emmy1881 nice beds
The front desk man was very unfriendly and rude, the rest of the front desk people were very nice and helpful. The room did not have a hair dryer, so I had to wait with my wet hair around 20 minutes while they were getting me one. The room did not had a refrigerator (really?), my next door neighbor did. The shower walls are very dirty. the grout is disgusting. The bed was extremely comfortable and the sheets and pillows were very nice. The hotel is in a great location. I would stay there again though.
September 3, 2013
Rated 2 out of 5 by Brax12 Probably the worst stay ever in a Sheraton
I arrived to check in at 5pm. Check in time is at 3pm. I upgraded to the Club level. My room was not ready when I arrived. I had a 2 year old asleep on my wife's shoulder with no where to go but the lobby of the hotel. When our room was finally ready, the room cleanliness was substandard. The desk, which takes up half of the room, had some dried up white sticky liquid on it. It is probably still there. Not very inviting when I have 2 children running around in the room. The remote control did not work. Had to call for a new one. The next morning when we arrived for breakfast on the club level, the food was gone. And yes, we arrived well before the breakfast time was over. The poor attendant said she had called several times for replenishment, to no avail of course. She was very apologetic and the best employee we encountered (this was not her fault). Finally, after 30 min. of waiting for food, it arrived. Plain scrambled eggs and plain oatmeal. Not very many choices and no meats. Substandard breakfast selection as compared to several other Sheratons that I have stayed at all over the United States and world. I travel to that area about four times a year, and needless to say, I will not be staying at that Sheraton any longer. I am not one to complain about every little issue that is bound to happen on occasion, but I simply had to address this substandard hotel. There were problems across the board
April 28, 2014
Rated 2 out of 5 by TripAdvisor911 Old, old, old, needs remodeling
Stains all over the hallway carpets and room furniture, no microwave, $7 per day internet charge. I got 2 rooms and one of them was missing the refrigerator and didn't have any large towels. The other room had tape on the entrance holding the carpet in place and had a total of 3 towels. The pool had algae and stains. The restaurant was supposed to be open until 11:pm on Friday night, we tried to get a table at 10:40pm but there was no one around...
February 24, 2014
Rated 4 out of 5 by Dindi1968 The hotel offers great features but did not deliver.
Purshased the Club Room & Lounge Prepaid Rate (1st time staying in the club room - was so exited) to include the club lounge with complimentary breakfast, all day snacks, afternoon appetizers in the club lounge. But upon arrival was told that all of the above would not be served in the club lounge. That is part of the perks that you pay for! To top it all the breakfast was cold including the coffee.I was still charged the same rate as the club room. I will never stay in the club room agian.
December 2, 2013
Rated 4 out of 5 by Meme13 Good hotel with some dificiency
I stayed here for a conference for 2 nights. My room was in a good location and clean but the refridgerator made a very loud buzzing sound and was not working. I didn't need it so turned it off. On the 2nd day, after a long day of attending lectures, I returned to my room at 5:30 to find the room had not been made up and nothing replenished. Called to report. They offered to send someone up. This was too late and not acceptable - should not have been overlooked. Very disappointing for a Sheraton.
January 21, 2013
Rated 3 out of 5 by Josie54 Convenient Hotel
It was just an okay experience. The room was clean. The location was easily accessible. Two negatives: 1. The front desk and the room service take a long time before answering calls. 2. I order room service twice: the first time they made a mistake in the order, and the second time they NEVER delivered the food. When I called almost 2 hours later to find out where was my food, they couldn't even find my order, supposedly because the person who took the order was doing some other delivery!!!
November 9, 2013
Rated 4 out of 5 by ThirstyVisitor Don't come thirsty...
I recently stayed at this hotel for a corporate event. The ballroom and amenities were very nice. However, the main bar at the front lobby had HORRIBLE service. The main guy was so incredibly slow and overwhelmed. It took 30 min to get one drink and check out. When another guy came to "help out", he had no idea what he was doing. When asked for a So Co & lime, he had no idea what I was asking for. I had to explain that "So Co" is Southern Comfort. What kind of bartender doesn't know this? My guess is that all of the other legitimate bartenders were busy operating the 3 bars at our event in the ballroom. They must have had the maintenance men serving drinks in the lobby...
Overall, this hotel is nice and comfortable. Good experience for the group rate that I got, they just need new bartenders in the lobby.
December 15, 2013
Rated 5 out of 5 by RaeP617 Beautiful property and excellent staff
This was my second stay at this property and I highly recommend it! The staff are the best and I had the pleasure of checking in with Ms. Pam Taylor, who upgraded me to a club level room. I was quite impressed with the club lounge, the amenities were superb and I am looking forward to my next stay! The entire staff at this location are the most professional I have experienced in a long time. Keep up the great service, and remember there are guests who truly appreciate you!
December 23, 2013
Rated 2 out of 5 by GatorT4506 Nice but needs work
This Sheraton is a beautiful hotel. The bed was very comfortable and the room nicely appointed. My fault with the room was the frosted glass door in the bathroom. Looked great from the outside but was covered with black mold on the inside which was a little frightening. Didn't discover it until I went in there after midnight or I would has asked for another room. The was a club level room as well. I'd recommend this hotel if I was assured they were replacing the bathroom doors.
November 13, 2013
Rated 2 out of 5 by Jackie72 Expected More
We had a lot of problems sorting out room issues with the staff. Although polite enough to discuss with, the overall experience was not something I would want to repeat.
The lobby was nice, but I didn't get the overall level of support or attention to detail in the room maintenance or cleanliness of the fitness facility I'd expect from a Sheraton. The front desk staff was nice, but the Starbucks staff was certainly not.
Overall not a great experience from Sheraton or this hotel.
January 3, 2012
Rated 2 out of 5 by Justina30 Concerning Issues
I'm making this a list:
1. I was charged incorrectly for my room stay (3rd time this has happened) - No one proactively assisted me until after I called 4 times to rectify the issues.
2. AC wasn't working (but was repaired)
3. Toilet was constantly running
4. Tub stopper didn't securely close preventing a bath from being taken (thank goodness for showers)
5. Good: The in room dining was great. The food was delicious and the staff in the restaurant was very professional & kind.
August 23, 2013
Rated 5 out of 5 by Gator78 Beautiful hotel & very friendly/helpful staff
From the time I walked in the front door I was met with smiles, courtesy and warmth. Every staff member from the front desk to the server in the SPG lounge seemed to love being of service and were genuine in their normal speech patterns. Never like what I refer to as the sing-song speech patterns which come from many in the service industry. Nicely done, Sheraton Maitland! Looking forward to bringing my family back there in just a few days. Thanks for a great hotel stay!
July 18, 2012
Rated 4 out of 5 by Rich92211 Old but Nice
This hotel was located near where I needed to be. So it was convenient for that purpose.
The hotel was showing its sign of age. We had two different reeboks and both were well worn, needed updating, and general freshening up.
We had one meal in their restaurant and it was just so so regarding the quality of the food, howver, the wait server was great!
March 15, 2014