Rated 5 out of 5 by Shellie Loved it
What a nice surprise!
I really enjoyed this Sheraton and my room.
The staff was so friendly too.
June 28, 2014
Rated 5 out of 5 by Don166 Gem of a Hotel
What a surprise to find such a nice hotel in Maitland! I was in town for a medical procedure and this hotel was booked for convenience, but I will definitely stay here again when I am in the area. Great staff, large room, excellent food in the Club Lounge - I can't say enough about how nice the experience was for me and my family.
June 27, 2014
Rated 5 out of 5 by John6 Starwood Star!
Royce H. went above and beyond. i failed to have a SPG Thank You in my bag but will be sure to have a few stashed away for my next trip as I want to recognize his stellar Starwood performance. Thanks!
June 27, 2014
Rated 4 out of 5 by FloridaTraveler49 Business Stay
Staff was disorganized and even though some were standing around I waited until the one working the desk was ready for me before anyone spoke to me. A first time stayer they did not offer their awards type program but the hotel is nice and clean
June 16, 2014
Rated 1 out of 5 by RobRog Dirty, Under-staffed and broken
I have never stayed in a Sheraton like this. There was dust everywhere. I asked three times for light bulbs to be replaced and my requests were ignored (the one in the shower was out which made for dark bathing). I had to call three times to get room service to answer my call and it was only after I called the front desk that they called me. The refrigerator was missing. The lamp shades were old and broken. The furniture was scratched and beat up. Only the beds were adequate and I just hope they were cleaner than everything else. Also, while the pool was clean, patio chairs were broken and I had to go to the front desk to get towels brought out.
August 5, 2013
Rated 4 out of 5 by Jeffbell57 Great hotel
I have stayed at this hotel several times. Janelle at the front desk is awesome. She remembers my wife and I by name. That's awesome customer service. We enjoy staying at this property when we are in Orlando. The only thing I think that can be improved is when calling room service in the morning that a person answers the phone and not voicemail, it has taken as long as 15 minutes for a call back. All the staff is very friendly, Janelle is awesome and deserves a raise!!
June 8, 2014
Rated 2 out of 5 by PlainCity11 Domestic violence in the room with no bathroom door when we arrived.
We were greated by room service telling myself and my daughter that there was a domestic violence situation in the room the night before. She wanted to know if it was okay not to have a door to the bathroom. We asked for another room but non were available. So, I asked to use a shower curtain for the door. The closet door was also missing. The room wasn't cleaned before 6 o'clock every night. When we needed to stay another night we asked for the same rate to be honored and we were told no but later to find out that my friend was granted the $79 a night rate. The whole experience isn't what I expect from Sheraton. Also, after checking my Amer. Express I was charged twice.
January 21, 2014
Rated 1 out of 5 by BTalisman Won't stay again
Hard time making a reservation on line with the block of rooms. Food in the restaurant was terrible and service VERY slow. Never had enough towels at the pool. Asked for the bill to be split between two credit cards was a mess. Front desk was not well staffed and staff was not well informed. Hotel has not taken the time to update their location on google or yelp so GPS doesn't work and staff doesn't know area to help. Water pressure in the shower was terrible. TV had an issues buzzing during commercials. Cafe w Starbucks had very limited hours. Fitness center was ok by cramped. And even the link to this survey didn't work.
March 19, 2013