Rated 5 out of 5 by josi45 just what I expected
Thank you for a great stay. went on business and after a day on the road it was great to come back to this hotel.
August 24, 2015
Rated 5 out of 5 by CUFFIE EXCELLENT SERVICE: OUR SINCERE APPRECIATION TO MANAGEMENT AND STAFF
My wife and I recently had the pleasure of being accommodated at your facility for eight days (August 03 – 10). We are CEOs of various companies, as well as other entities, which require considerable international travel and exposure to quality service at numerous hotels. Yours certainly stood out. The warm, affable, personalized/customer-centered approach, along with your splendid family spirit, in every facet of your operations, effectively provided that home-away-from-home ambiance.
It was particularly impressive to see how willing your staff was to go the extra mile to ensure our comfort. One experience which has left an indelible impression upon us occurred on the afternoon Sunday August 09, when we requested shuttle service go to the Publix store about ten minutes away. We were stunned to see the Hotel Manager himself (Stephen) take up the keys for the vehicle and very pleasantly said “I will take you all down”. Dressed in full formal attire (business suit) and evidently interrupting his hectic work schedule, he calmly switched the vastly different roles and took us to Publix.
Even more stunning was what happened at 9:00 pm that night when we failed to secure regular taxi transport back from the hotel. We called the hotel, reluctantly of course, since we did not want to impose upon the generosity of the manager and staff. Again, to our astonishment, the receptionist, even before we could complete relating our plight, said: “Let me check to see what we can do for you”. In seconds, she hustled back to the phone with: “Okay, Stephen, the same guy who took you all down, will come and get you now”.
We were overwhelmed at this model of managerial leadership and service, which we have not experienced anywhere else prior….and we have had some remarkable experiences! May I mention that it’s only at this point did we hint to Stephen that we were CEOs. Obviously, he was providing this exception brand of service with the understanding that we were “ordinary people”. We were further “shaken up” when, after we had tea/supper at your café upon our return that evening and asked for the bill, the radiantly friendly waitress remarked: “It’s okay, Stephen took care of that, he said you all had a rough evening with transport and so on, so he decided to do this for you”.
Joe and Kyle (drivers) were also good. Joe was particularly great, a really, real gentleman; extremely helpful. Felix….Girls, guys at desk, in restaurant….just darlings! I TRULY WISH we could remember all the names… It’s clear that you have a resolute, zero-compromise policy and modus operandi of exceptional customer service which is an enormous asset to your business, as it is a blessing to your guests. We can hardly wait to be back and to introduce our friends to this experience.
In sincere appreciation,
Winston and Angela Cuffie,
Trinidad and Tobago.
August 24, 2015
Rated 3 out of 5 by Nito612 Needs Improvment
I stayed at this hotel just because my co-worker said it would be convenient. Turns out he got Clubhouse treatment one week and was denied the second week. Meanwhile, my bedsheets were torn and the quality of the food was basic. Trying to win us over with these green points, but in reality its all a sham so that their cleaning staff avoids dealing with changing more bedsheets so that the hotel can save money. Also IMPROVE YOUR WEBSITE TO GET RECEIPTS SO THAT I WON'T HAVE TO CALL OVER AND OVER AGAIN. Only reason I stayed is because of the nice gym.
August 19, 2015
Rated 3 out of 5 by hechilds2 Pretty but noisy
Rooms were very nicely decorated and the staff was very friendly. There were no carts to put your luggage in your room.
However the noise level of this place not good.
The fan in the bathroom is very loud and so is the air conditioner unit. You could hear babies crying in the middle of the night, People and cars pulling up from outside. Doors from rooms slamming and people out in the hallways. I asked for a quiet room and if this was a quiet room, I would hate to see what noisy was.
Breakfast was ok but when I go to a sheraton usually they cook you an omlet with the buffet. Other chains with that kind of breakfast normally include it in their rate.
August 3, 2015
Rated 5 out of 5 by Pat14 Well managed hotel
We are platinum members that have stayed in multiple Spg hotels in the Orlando area and around the world. This hotel is a typical Sheraton facility but the staff puts it in a class of its own. They were attentive and go out of their way to make the guests stay special. Thank you.
July 31, 2015
Rated 2 out of 5 by Ezzy17 Had a few issues.
I am a loyal SPG user. However this hotel didn't meet the usual expectations. The bed and pillows were quite uncomfortable. The AC was obnoxious and barely worked, we set the thermostat to 63 and temp was never below 78.The water had a weird odor and even had a worse taste to it. Finally location is a little less than ideal. The staff however was excellent as always and free parking!
June 28, 2015
Rated 4 out of 5 by BenJ75 Great gym, staff and Club breakfast. Irish pub needs work
Gym is surprisingly large for a Sheraton with plenty of machines, weights and cardio equipment. While the Sheraton Club usually only provides continental breakfast, this one goes above and beyond providing eggs, sausage, oatmeal, etc. Very nice surprise for anyone using the Club. Staff working breakfast and the evening in the Club were excellent. Pool is just alright sitting next to the parking lot. The poolside service was absolutely terrible. It took the waiter 5 trips to bring a fork for my salad and a beer as each time he would return and advise they were out of the desired brand. Adjacent Irish pub owned and run by Sheraton is authentic having everything imported from Ireland. Good drinks specials and pleasant staff. As the poolside service is run by this pub, it was pretty pathetic that they were out of almost half of their bottled beer brands and didn't have experienced staff that would know to check and verify what was unavailable, particularly after going back-and-forth several times. Food itself was very average with the featured item, meatloaf, not even available anymore (i.e. menu needs to be updated). While this is not an exciting area in terms of shopping or attractions, for business or meetings it would be excellent.
June 25, 2015
Rated 5 out of 5 by FeltLikeTrash Happy
We enjoyed this hotel and our stay!
June 25, 2015