Rated 5 out of 5 by DLeah The staff
While the facilities are very nice and the rooms are clean and very pleasant, the staff makes the difference. I have traveled all over the world, i.e. China, Mexico and all over the US, I have never been treated as well or as courteous as the staff here does. Everyone stops and smiles and says "Good morning" or "How are you?" and they mean it-if something goes wrong, and it always does somehow, each and every one does their best to make it right and they have no problem going to the next level of management to make sure it is right!
July 19, 2014
Rated 4 out of 5 by Natalie32 comfrotable sleep
I was able to sleep comfortably through the night. My room did not have complimentary water or e few amenities were missing. There is a lot of humidity in the building. Very clean! Excellent staff! I loved the Guinness Pub!!!!!
July 18, 2014
Rated 2 out of 5 by Jaders Very disappointed
Very noisy it all times of night.
Rooms smelled bad. Odor masked in second room I moved to only by extremely cold AC.
I travel a lot and have not had to pay for wifi in years except at this property. Contacted room service and got recording. When meal arrived not as advertised on menu and not good quality. Substitutions were made and I was never advised. I asked for foam pillows and it took a couple hours to receive them. All staff were very pleasant however the front desk guy gave me way to much of his personal information and experiences. TV remit did not work properly.
July 12, 2014
Rated 1 out of 5 by NotReturning Underwhelming Customer Service
My boss and I checked in for a two-day conference. The poor customer service began at check-in and continued through check-out. Boss was offered 500 rewards points for no maid service (which she accepted), I was not. I did not have a 'do not disturb' sign in my room so I went to the front desk and personally requested no maid service. Both of our rooms were cleaned.
Boss's meal was so over cooked and tough that she requested another chicken breast. It took longer to cook than the first one and was just as over cooked and dried out. The waitress apologized and asked if she could bring another glass of wine (it sounded like a comp offer). When my boss accepted she was informed that Happy Hour ended 2 minutes ago so this glass would be full price. When the restaurant manager did finally stop by the table he was totally disengaged and dismissive of our concerns with the meal.
Prior to dinner, the fire alarm was going off in my boss's room, so she stopped by the front desk to inform them. After dinner we stopped by the front desk make certain it had been taken care of and were told, "It should be." Umm, yes it should, we want to know that it has! The gentleman disappear for a few minutes and then yelled across the lobby, "It should all be good." Again, it was not a matter of SHOULD, we wanted to know that it had been taken care of.
I think the location of the property, the parking, the great conference space, and the ambiance were wonderful. Sadly the abysmal customer service overshadowed everything else. I tried to share my concerns at check-out but my comments were met with an, "Oh, ok." Since I don't think this level of customer service is "ok" I won't be coming back to this property.
July 18, 2014
Rated 2 out of 5 by sylvester18 no sleep for two nights !
Frst night was spent listening to a running toilet,did not want to wake my son with repair crew in room in the middle of the night. My wife got stuck in the morning in the bathroom when the door handle fell off. Second night, up most of the night listening to the music from the bar directly below us until 2 Am. called front desk but un able to assist us until bar closed. a few of the staff were professional while others were the worse i have experienced
July 14, 2014
Rated 5 out of 5 by DLeah This hotel has staff that are personable and go beyond for each and every guest.
Things go wrong when people travel-people are outside their comfort zone. We forget things; we don't have all our favorite items with us. Each and every staff member gives 110% to try to resolve any issue and when things happen that are wrong, not only do the staff say "I'm sorry" and "It won't happen again" but they sincerely say"What can I do to make it right?" That makes all the difference.
July 12, 2014
Rated 3 out of 5 by WorldTraveler1973 Constant Stays
I stay at this hotel only because there are no other real choices close to where I work. The hotel staff is unresponsive when requests are made had to wait 2 days to get a new remote for the tv. There is always something wrong with whatever room they put me in (TV, clogged shower, non-flushing toilet). The food needs serious improvement. If there was a better choice I would dump this hotel permanently.
July 10, 2014
Rated 5 out of 5 by Linghu Friendly Staff
I enjoyed my stay! Good location and thoughtful arrangement.
July 11, 2014