Rated 2 out of 5 by Fradel61 Too noisy
Check in was fine. The hotel itself is under construction but not in any real obstructive way. The Irish pub attached had a nice selection and a nice crowd. The room was just fine......except....... The air conditioner (room 591)was extremely loud. It made sleeping difficult. So I shut it off....which made sleeping in the heat difficult. When the fire alarm went off at 1:40am (what amounted to be a false alarm) my room was 82 degrees. The hotel was evacuated and we all returned to our room at around 2:05am. That's when the road noise became so obvious. The room faced the highway. I heard every truck, motorcycle, police siren. Bottom line no sleep that night. My question is, as a platinum member for years and years, why was I given such a room? I will not stay at this hotel again.
August 23, 2014
Rated 1 out of 5 by fred3415 Under construction
The hotel is under construction and didn't offer several amenities. The rooms have a horrible odor.
The worst was the fire alarm going off at 2am requiring all occupants to exit the building.
Overall, a really bad stay.
August 20, 2014
Rated 5 out of 5 by DLeah An Extraordinary Experience
When you stay for an extended period like I have this summer, you see behind the surface glossiness of the situation. After staying 8 weeks, several things are clear. The menu is Antobar needs to be updated. The food is very good, but not enough variety It is difficult to live in a hotel during a renovation and the facilities are slowly becoming much nicer.
However, I would not have foregone my stay in your hotel for these past 8 weeks, even if I, instead of my company, had paid for it. I have met wonderful, funny, and delightful people that I will treasure. The front desk staff and the restaurant and bar staff made me feel welcome and wanted as a guest.
August 9, 2014
Rated 5 out of 5 by FLGuest2014 Good Hotel
Great hotel, staff was very helpful.
August 18, 2014
Rated 3 out of 5 by harley10 Hotel needs improvement
Rooms did not have a refrigarator or microwave.
Coffee maker and coffee was undrinkable
( need ) a regular coffee pot.
Ice machine was all the way over the other side of the floor. Not centrally located.
Charging for breakfast buffet. No signs telling how much buffet was and no free coffee in lobby area. Most other hotels offer this. Especially with the high rates you have.
August 11, 2014
Rated 3 out of 5 by Gravitar Expectations Set and Not Met
I arrived at 10:45pm. Looks like the public space is being remodeled. Front Desk agent advised that the club lounge was closed and that all services were available elsewhere, and then some. Breakfast available in the restaurant for extended hours and it included menu items in addition to the buffet. Free appetizer available from the bar which is open until 11PM.
Immediately went to the bar. "Sorry kitchen is closed" 10:54PM. Ok, its close to 11 but if your closing time is 11 and at check in you are told...... shouldn't you actually serve until 11?
Back to front desk. "Closed... do you have any vending machines so I can get a snack." "No, and the gift shop is closed for renovation as well"
Breakfast, "sorry no menu items, you have to pay for them." "But when I checked in....."The rules are...."
Decided to eat elsewhere as I did not want what was on the buffet.
Checked out and mentioned that the expectations set at my arrival were not met. "Terribly sorry about that, I will have the manager on duty reach out to you today."
No reach out.
First world problems but still.....
August 10, 2014
Rated 1 out of 5 by JohnB60 Bad experience
To start with the room was a icebox when we walked in.
The TV would not come on.
The bar and restaurant closed to early.
After staff got our TV turned on we could not turn it off when we wanted to go to sleep.
August 9, 2014
Rated 1 out of 5 by Cheree Horrible Stay
No valet service, no bell person and Room smelled so bad we had to move..ice machine broke and the worse was the banging of hammers at 7:40 in the morning on the floor above, called front desk and they said they should not start this early..5 minutes continous bang bang bang...and I have 2 children that woke to the lovely sound. No one ever told us there was construction going on in this hotel, or we would have NEVER stayed. I am very disappointed and the slap in the face was, they offered a free breakfast..wow...
August 1, 2014