Rated 3 out of 5 by jade02 Overall Stay
We stayed from Aug. 18 and will depart tom. The reservation was for 4 of us, my husband and I and 2 kids. My husband, myself and my oldest son had issues with the key. Sometimes it would work, other times it didn't. My husband used it while parking his car at the garage with 2 cars behind him. The key quit working and he had to ask both cars to move so he can drive back to front desk to have key reprogrammed. My oldest son went to the gym and could not get in, key problem. Then mine wouldn't work after returning from dinner. I went to front desk probably 4, 5x. The first 2 ladies, who were very plesant, stated they fixed the problem so we would not have this issue. After it happened again. I went to speak to yet another front person who finally explained that the reason the keys had to continuously be reprogrammed was because I had 3 confirmation #. She made me feel like it was my fault. I responded by stating it was the reservations that booked me with 3 different confirmations. This was the most frustrating part. I was told to return to the front desk this morning to have all keys reprogrammed once again. It was inconvenient especially what my husband had to go thru at the parking garage. Other than that the rest of the staff, especially housekeeping and bell boys were very friendly. The beds were very comfortable.
August 22, 2016
Rated 2 out of 5 by Rhonda52 Recent Stay
I traveled to Myrtle Beach on a business trip. Upon arrival, I was having issues with my credit card, and Jaime was the epitome of excellence in customer service. I truly believe she went above and beyond and should be recognized. Unfortunately, that is where my positive comments end.
The sheets had old brown stains on them, the bathroom had long dark hairs stuck to the shower walls. The carpet had stains all over the floor and there was a large piece of carpet that had been replaced(cut out and a new piece stuck in) that was obvious by the carpet "runs". I also noted there were no bottled water as advertised, and there was one filthy microwave for the entire floor located in the ice and vending area. The hallways were very warm as were the elevators, and many were complaining.
For the standards of this chain, the prices you are charged, you are definitely not meeting company standards. Feel free to go check out room 817.
August 18, 2016
Rated 1 out of 5 by Morgan93 Unclean Hotel
This shouldn't be a SPG hotel. It doesn't meet standards in cleanliness, or staff accommodation. Upon arrival (12:15am), we asked about free upgrades, and told no rooms were available. When we arrived in our room, because the pillow cases wasn't big enough to hold the entire pillows, we instantly saw blood and urine stains on all 4 pillows. Hairs were on all the bed coverings. Dust was so thick on the bed board and lamps, which affects my husbands allergies. Two large spots of blood was on the lamp shade. The mattress was so worn out, it showed very large "sink holes". When the front desk was called (it was after 1:00am),and told of the room conditions, they wasn't surprised. They were asked to come see for themselves, and we were told,"That's ok, we believe you". Security was sent up with keys to the Club Floor (we were told no upgrades, no more rooms available). We were given a room on the Club Floor, cost us our ocean view, and being an SPG member, they didn't even key it to allow us access to the lounge. The mattress and pillows were better, but hair and stains still covered the bedding, dust on the bed board, lamps and pictures and large stains on the carpet.By this time it was after 2:00am. Having used the coffee in the room, and my husband wanted a real Starbucks, he drove to get some. The 2nd morning he asked at the front desk about coffee. He was told Starbucks was on the 2nd floor. No advertisement anywhere about this...not even their website. The pool is only 3 1/5 ft deep. Several people were making comments about this. Used points to stay here, and feel they were gave away because this hotel doesn't meet the standards of the other SPG hotels we've stayed at. We did order Room Service off the menu one night, and the food was delicious. That's the only good thing that could be said of this hotel. I would not recommend this place to anyone, especially if using points, which we used points and paid for the last night. No attempt was made by the staff to accommodate the unclean room, our inconvenience, etc. At one of the SPG hotels we stayed, we were given a free Starbucks breakfast on them just because they felt they "had printed our bill incorrectly".
August 9, 2016
Rated 5 out of 5 by GStrut The best staff
I travel to Myrtle Beach for work about every 4-6 weeks. I always stay at this property and each time the staff exceeds my expectations. I use the lounge in the evening and morning each time I stay and the attendants are superb. Melina does an exceptional job to always make sure my needs are met but I also observe her always helping out others. She has met my family and always asks about them and you can tell is genuine.
August 4, 2016
Rated 5 out of 5 by JRA1 Great Stay
Nice staff and very clean
August 4, 2016
Rated 2 out of 5 by PhilipWS1962 Worst Hotel Bar
The hotel bar has to be the worst in any hotel I have ever stayed in. The barman is inattentive and despite there only being 7 customers, people were frustrated at having to wait for service. I sat with 2 empty glasses and my empty plate whilst trying to order another drink. The bartender was lazy, failing to clear glasses and hiding away in a room off the bar for extended periods as he was clearly bored and didn't want to make conversation. Customers came and left as there appeared to be no service. The store room door was permanently propped open with a grotty wooden wedge with no regard for the customer experience and revealing an untidy back of house fridge and staff notices. Just dreadful.
May 10, 2016
Rated 4 out of 5 by Rogers89 Great Accommodation
I attended a symposium and it was convenient.
March 14, 2016
Rated 2 out of 5 by ERinNC This hotel made me feel very unwelcomed - ruined my daughters birthday trip
I booked this hotel online - it was as if the minute the reservation clerk saw that it was a discounted room her demeanor changed. The check in process provided no information and didn't make me feel welcomed. I had to ASK about parking and where the elevators were and what the room number was.
Once in the room, it smelled like cigarettes, so I went down to the desk and requested another room. I was told that there were none with a beach view - even though I had just heard another clerk say that they had 5 available).
March 14, 2016