Rated 1 out of 5 by burnley3 Marathon Stay
We stayed at the Sheraton because of the Myrtle Beach Marathon and when runners asked for a few hours extra checkout time as to shower after the marathon and then checking out we were told it would be an extra $45. Noon checkout compared to 2:00 checkout for $45, very poor customer service, then the Sheraton said they needed the rooms for another group only to find out there was no sell out. Lied to by management, our running club members will find another place next year....Bad..
February 24, 2012
Rated 5 out of 5 by ilv2travel Our "Go To" Hotel in Myrtle Beach
We stay at this hotel 2-3 times a year. We enjoy that it is NOT on the beach but has a good view of the downtown area (including the new SkyWheel). The hotel almost always upgrades us (without being asked) to the club floor. The breakfast in the club lounge and evening snacks are OK. Could be better and could be worse. The attendant wasn't always in the club but came when called. On our last trip a problem with the sink drain was fixed quickly and well. Staff is friendly and helpful. We'll go back probably next fall. We DON'T go to MB in the summer. Too hot and too many people.
January 2, 2012
Rated 4 out of 5 by jechho Nice hotel if you do not need or want beach location
Modern hotel with nice rooms, but probably not somewhere you take you kids for a beach vacation. The hike to the beach was pretty long (especially when its hot!) and there are a lot of hotels smack on the beach in this area. If you are looking for a reasonable deal and comfortable rooms, however, this may be a good choice.
Good Starwood prefered guest recognition, but as always (and irritating) you have to ASK for an upgrade you should be given automatically.
One large minus was the "so called" club lounge. I say "so called" because the lounge was a major let down. At night they only put out some dip - but no chips. Were we supposed to dip our fingers into the bowl? A tad better at breakfast, but the very cold lounge lady seemed like she wanted us out there as soon as possible.
All in all, 3,5 stars.
November 14, 2011
Rated 1 out of 5 by navygurl Miserable stay!
I reserved my room almost a month in advance and king size beds were available, BUT yet when we checked in we got two doubles? So my husband and I were to sleep in separate beds??? We slept horribly! They don't explain all their hidden taxes and they charge for parking at THEIR own hotel? I thought staying here for the Marine Corps Ball will be best. I would've rather stayed at a rinky dink hotel after staying here!! I will never stay here again or recommend people stay here!
November 7, 2011
Rated 3 out of 5 by LCK2009 Disappointed
Stayed there for Myrtle Beach Marathon. Hotel is conveniently located for this event. From the time I arrived I got a bad impression. To walk from parking to hotel entrance there is no adequate pedestrian walk way and have to walk in drive way where cars are passing - dangerous especially for kids. Room was disappointingly dirty. There was broken cookie on carpet (not vacuumed) and toilet seat had dried up stool on under surface. The shower head was also leaking from the side. Hotel wall seemed paper thin. Could hear neighbors very easily and they were not being excessively loud. Overall for the price I was very disappointed.
February 21, 2012
Rated 1 out of 5 by disappointedgal extremely disapppinted
When I tried to check in at the spg counter @ 4:05 pm the front desk clerk tells me my room isn't ready it is being inspected ( which I find hard to believe with everything that went wrong with our room).. so she gives my husband 2 keys for him to park in the garage with while I'm waiting to check in. Well 5 minutes later my husband comes back because the keys aren't working this process takes her forever to fix. Finally when our room was ready we get there and the furnutre is in really bad condition. Especially with it being a junior suite the table looked as if of was gotten from the dumpster and oh yeah there was an old blood stain on the coverlet on the bed. We also requested a rollaway bed and this room had a dbl pull out sofa as well and there were no bedding items for this in our room and when the lady came to drop of the bedding she was rude and said did you even check the closet ... Of course I checked the closet ... Don't recommend this to anyone save your money and points. You are better off paying to stay elsewhere.
July 26, 2012
Rated 1 out of 5 by JenniferC Stay somewhere else!
My whole experience here was awful. I booked a king size bed, got 2 doubles, was told sorry, we dont have any kings. You cannot cancel your room here with out paying FULL price, which in my case was $140.00. The rooms all have wi-fi. Mine had it but would never connect to my ipad. The floors were dirty, the bath tub was TINY. The two double beds were like sleeping in a marshmellow. Extremely uncomfortable, as well as the pillows. The pillows were so soft It was like why even bother sleeping on them? Back was killing me when I woke up. Ordered room service for some desserts, they were clearly frozen then thawed out. the cheesecake I ordered was nothing but mush including the crust. Our room was by the ice machine in the hall, it kept us up ALL night. There must have been a conference staying, there were drunk women yelling up and down the hall all night long. When we checked out, the lady asked my room number said ok, your all set then walked away. Didnt bother to ask how was the stay, or bother to take the time to tell us how much our total bill was, NOTHING. I would never stay here again, or recommend this place to anyone. TOTAL waste of $140+. I expected a lot more from a Sheraton Hotel.
February 18, 2013
Rated 1 out of 5 by Nuc2012 The worst
Need lessons in customer service and satisfaction
December 24, 2012