Rated 3 out of 5 by MikeS A big disappointment
We usually stay somewhere else in Brooklyn but decided to try the Sheraton. We won't be back. The big problem was with the heat in the room. The thermostat consistently read 74, but we were shivering all the time. An engineer came to check it out, said it was working now and the room should warm up after a while. It didn't. We couldn't even close the vent, which sent a loud, ferocious wind across the bed all night. But there were other problems: weak water pressure, no phone by the bed, and no drawers in the room (really?). The hotel is also in a strange place-taxis couldn't get to it. All that said, the staff were all great, attentive and friendly and the room service food and service were excellent.
April 22, 2013
Rated 4 out of 5 by NR56 Great Staff, average experience
Every single staff member I encountered was friendly and approachable. The rooms were always clean and their amenities were great(pool, gym, lounge). However, the service could use improvement. Not everyone at the front desk is equipped to answer every question. Sometimes the air conditioning wouldn't work. Most of the time the elevators took forever to get you to and from the main floors. Overall though, the service experience was average but because of the friendly staff I would say my stay was a little above average.
May 10, 2014
Rated 2 out of 5 by Jellz This hotel did not impress.
Valet was a nightmare, not only did I have to wait over 40 mins I was spoken to by the valet like it was my fault. Check in was great though, the young man was amazing & full of information. Unfortunately later that evening when we asked where we should get a drink & food the woman @ the desk told us to go across the street. I was confused by this considering the hotel I thought had their own restaurant & lounge. Lastly a day after check out I get a revised bill were I was charged for a bottle of water we never touched. So needless to say we will not be staying here any time soon.
October 27, 2013
Rated 3 out of 5 by BmanMTL Let us down a bit on this stay
We stayed here a year ago and loved it; less so on this trip. We used suite nights and got a great room on a low floor (the staff let us know that almost all the suites are low) Staff was good but we did have some issues (ie missed wake up calls, and the room is starting to look beat up.) The meals in the lounge are not nearly as good as the other Sheratons I've stayed at, and the hours very short - breakfast ends a 9:00 sharp, which means it is packed with both business and tourist people. Overally, it was ok, but last year we though the hotel had more promise.
March 26, 2014
Rated 4 out of 5 by Loononthelake Sheraton Brooklyn New York Hotel
The consistent quality of the Sheraton Hotel properties brings me to write. Warm chocolate chip cookies and lemonade in the lobby are a delightful afternoon highlight. Computers to use in the lobby are great for doing on line check-in and boarding cards. The beds are high but very comfortable. The staff are very friendly, kind and helpful. The location is very convenient to the Hoyt Street Subway Stop.
June 3, 2014
Rated 2 out of 5 by Mizrenee Elevator/Bellhop
The hotel was great. On Mon., Sep 10th I called for a bellhop at 8:40 AM, expecting to be meeting my limo at 9 AM. Not only was I not told that one elevator was inoperable, there were tons of people trying to check out at the same time. It took an hour, two phone calls to the front desk (Jessica) and two by the chambermaid on my floor (room 406). I almost missed linking up with my aunt's funeral procession in Jamaica NY because I was unable to get a bellhop in a timely manner. I could have taken a bag down at a time, had the front desk told me that one elevator was inorperable.
September 14, 2012
Rated 1 out of 5 by Brooklyn50 Very poor service
checked in on 12th and TV did not work. Waited until 9:30 pm that night but not get fixed. I had to go to bed.
On 13th TV was fixed but did not clean my room. on 14th no wake up call was given to me.
on 15th checked out early morning to go to JFK and hotel sent me an email next day with the dining charges that I never ate. There was food with room service and to correct the bill I was on hold for 10 minutes two different times. It took me three days to get the charges off my bill.
Asked the hotel to send me the correct bill and hotel still was saying I had dining charges on my statement. I had to send the email that I had from food service saying that they had mad a mistake to forward to billing to send me corrected invoice.
Amen. What a mess this place is. No value of others time and experience.
May 17, 2014
Rated 2 out of 5 by AnnoyedHotelGuest Don't trust the hotel staff
I stayed at the Sheraton in Brooklyn for a weekend in order to compete in a law school trial competition. I knew parking would be an issue, so I called ahead to confirm there was a parking garage. When I arrived, I asked hotel staff outside where the parking garage was. The bellhop told me I could park on the street in front of the hotel for free. Following his direction, I did so. I came back to my car the next day to find a ticket on my windshield. I was very disappointed when the hotel manager told me there was nothing he could do about it. I am a broke law student who went there willing to pay $35 for a spot in a parking garage, and instead left with a $60 parking ticket as a result of taking the advice of the hotel staff.
March 23, 2014
Rated 3 out of 5 by FirstStater Clean and comfortable, but service is lacking
While my room was clean and the bed and linens comfortable, the service was lacking. I always ask for a room away from the elevator, and my room was right in front of the elevator. I ordered room service for breakfast, and it arrived late, and the coffee arrived in a pot, with no coffee cup. Both mornings I went to the fitness center, and both days the water cooler in the fitness center was empty. The second day, I got the last towel. The glass of wine I had on the night I arrived remained on the floor in the hallway for the entire two days I was there -- no one picked it up.
May 11, 2012
Rated 3 out of 5 by mikeSS Expensive w/ Construction and Poor Amenities
Construction started right outside my window every morning. Food in lounge is removed by 7 in the evening. Snacks are never replenished. No bar in hotel. Valet parker never around (needs to be called by front desk). Staff is nice though.
June 13, 2014
Rated 3 out of 5 by Vml9186 Restaurant needs work.
The room, while small, was very clean, and the bed was wonderful. The staff was very pleasant and helpful. The restaurant however, was dark and dismal. The food was adequate, but certainly did not Wow me at all. The rolls were stale, the service choppy, the baked potato was under cooked. Seemed they were understaffed as well. It bar and dining area are two parts of the same room, but there was classical music playing in the dining area, and sports on the tv blaring in the bar area. Also, the staff should be aware that guests can hear them on the other side of the curtain.
May 13, 2013
Rated 1 out of 5 by Lillian Very Bad Experience
I never got a chance even to get in my room.. After two and a half hours of being told that the room was not clean. Obviously you hotel overbooked for the Labor day weekend. I am extremely dissatisfied and will find other accomadations in the future. I do hope that my credit card was not charged in any way. I am a senior citizen, with poor health and I am disabled. I am a retired teacher with the Board of Education. I have served my students ,my school and community for almost thirty years, and think I deserve some respect rather than what I received from your manager.
September 8, 2012
Rated 4 out of 5 by Heiffel1 Yes! Worth returning to this hotel!
What makes me stay at this hotel is the great customer care and staff's courtesy (*). That is a 5! The facilities, restaurant, and food are very good too. Nonetheless, Housekeeping is an issue, the quality is extremely low as it seems they are not attentive to the needs of long stays guests, even if instructions are given by the Hotel's staff. For that very same reason, the well-intentioned Green Choice program is a failure, which to an environmentally conscious individual like me it is kind of sad.
(*) special recognition to Patricia an Nora.
March 30, 2014
Rated 3 out of 5 by Steamed2012 Staff was rude and I am so disappointed
I am a huge Starwood fan. I feel like they are always consistent- nice clean rooms, friendly staff, great pillows. The W downtown was booked, so I tried this Sheraton. I stood there waiting for someone to pay attention to me for at least 5 minutes. They continued to take people who walked up after me like I wasn't standing there. There was plenty of desk staff mingling around including the two woman hanging out behind the desk area chatting. I was so annoyed that I wasn't impressed with the spacious room or the friendly server for room service. Service is my background and when something like this happens, I am really annoyed. Do you know how many hotels are out there to pick from?! Take care of your loyal customers.
August 2, 2012
Rated 4 out of 5 by Svenco Dining
The wait staff in the restaurant was very inexperienced.
June 16, 2014
Rated 2 out of 5 by tph123 April 9th & 10th
I have stayed at this hotel many times and generally ok but does seem to have more than it's fair share of problems. I checked in April 9, an unusally hot day to find out the AC wasn't working. When checking in I was advised to open the window & turn on the bathroom fan to circulate the air. When I got to my room I tried to call down for room service only to find out that the phones didn't work above the 15th floor. I also choose to go green when I checked in whichh I expected meant the bed linens & towels would not be changed but my room was not serviced at all.
April 14, 2013
Rated 3 out of 5 by Susu59 Great beds, bad housekeeping.
This was my first time staying in Brooklyn, I usually stay in the city. The beds were comfortable and as expected, however, my comforter had a black stain, housekeeping never came during the day. I phoned guest services at eight p.m. , my room was cleaned 30 minutes later. I was there a total of three days, and not once was my room vacuumed, or the linen changed. There were no trash liners so the cans were dirty from previous usage. My daughter dropped makeup on the floor and I had to clean it up that evening. I guess the bathroom floors are not mopped either.
July 25, 2013
Rated 5 out of 5 by JPT1 Great Staff
The staff were very friendly and helpful our entire stay.
June 13, 2014
Rated 2 out of 5 by amj234 needs improvement
1- Parking rates way to high. You cant even call from your room and have your car waiting. For the high price I paid, I expected this.
-18th floor hallway was extremely hot. There is certainly a problem with the ventilation or something
3- shower head was leaking and had very low pressure,
June 3, 2014
Rated 5 out of 5 by DPH04 Great Service
This hotel works to ensure customer satisfaction.
August 30, 2013
Rated 5 out of 5 Each Stay Gets Better and Better!
The Sheraton in downtown Brooklyn is simply the best(in my Tina Turner voice)! Each time I stay at this place, the staff is so accommodating and attentive to your needs as a guest. They make sure I am placed in the room type of my choice, if it is possible! Each staff member is always polite and knowledgeable about the hotel and the surrounding areas. Each of the staff members personalities are different but they all work together really well. CP, the front desk clerk, is so funny and his personality is infectious! The staff at this property is superb.
June 7, 2013
Rated 5 out of 5 by Nonrev Great Stay at a great Location
We stayed at this hotel when we had a family get together. This hotel is conveniently located close to a subway line and the LIRR. Access to the city is easy and fast. The rooms are a nice size and everything was very clean. I would definitely stay here again!
June 1, 2014
Rated 4 out of 5 by peter2263 Good hotel in good location
The hotel was very good and well positioned to get most places, especially Manhatten. and a reasonable walk to the water and the development there. Had good facilities. Would recommend the hotel. Staff were accomodating and everything was clean and neat. Club level is OK but probably not worth it unless you have a family with you. There is a Starbucks in the lobby which is sufficient. Only drawback were the elevators. Often had a long wait, especially at the lobby level. Probably due to a computer program that keeps elevators on certain floors.
July 1, 2013
Rated 4 out of 5 by dlt9080 hotel review
Was very happy with our overall stay with you hotel. My reservation was prepaid for lounge club room. Upon check in I was told that the club lounge was under repairs and there was no food but can access the room and have beverages - use the ty - internet - relax etc. Later after our swim we went to the lounge and it was completely closed and locked. Very disapointing.
May 20, 2014
Rated 4 out of 5 by SusanandBob This hotel is a great location for exploring Brooklyn
We love this hotel - right in the heart of downtown Brooklyn, there is much to see and do within a short walk. Even though the room was small, it was very comfortable and breakfast in the club lounge was nice.
June 1, 2014
Rated 4 out of 5 by failurePile Good place to stay - close to financial district
Very close to subway station with quick ride into Manhattan (or a ~3 mile walk over the bridge if you're so inclined). The beds were comfortable with multiple types of pillows to choose from. The shower was nice and put out plenty of water. The staff at the oddly named Irish/Mexican pub on the first floor were great.
May 25, 2014
Rated 2 out of 5 by nickeanddime2013 quality of service
I have stayed in more than a dozen Sheraton hotels in the US and 5 continents overseas. I must rate this hotel at the bottom overall for quality of service. They did not acknowledge my SPG status. They promised to look into it and get back but never did. I tried checking out of hotel on my last day on the phone but told i needed to come down to the lobby in person to do that. After checking out and I nneded to store my luggage before before leaving for the airport, they told me I needed to pay for the storage. My experience at other sheraton and hotel of comparable status is that storage is complemetary but i always tip the bellman afterwards. I will go back there if i have to, but just hated their nickel and dime attitude and poor customer service.
February 11, 2013
Rated 4 out of 5 by AJ12345 Excellent choice in Brooklyn.
I am Platinum SPG member and I have been staying at the Sheraton Brooklyn every week since February. Wanda who works at the Club Lounge, Sherwin and Nicholas who works at the front desk makes me feel like I am home away from my home every day. They all are very helpful, welcoming, responsive and attentive to all my requests and needs. Thank you!
May 20, 2014
Rated 4 out of 5 Why pick midtown when you can pick Brooklyn ?
The location of the hotel is actually better than midtown. The hotel was great, we got an upgrade from a staff member on the ball realizing we were in our suite and added two days to a non-suite. As such, I will always stay here if possible and book rooms for touring bands that I employ. The only problem was the non-dairy creamer was bad and no fridge in room. Ask for some cream from room service and get ice, you'll be fine. Make sure you update your GPS, there are many one ways in Brooklyn that try to lead you down one ways.
August 1, 2012
Rated 1 out of 5 by Velara1 4 STAR HOTEL W. 1 STAR SERVICE
Starting from the front door to the doorman all the way into the reception, the front hotel staff was extremely rude and the word 'service' was the furthest from their mind because there was NONE.
Because of my flight, I arrived at the hotel at 2 am on a Friday night and the club next to the hotel was just letting out. There was so much commotions on the sidewalk, there was no one to greet us, guide us and we had absolutely no space to unload our luggage as we arrived.
To add insult to injury, the valet was simply too lazy to park my car and the hotel staff insisted I had to walk 2 1/2 blocks to the separate parking facility with my 3 year old toddler back to the hotel in the rain at 2.30 in the morning. After I had parked and walked 2 1/2 blocks back to the hotel carrying my 3 year old daughter, I saw the valet guy standing around in the lobby chatting with the reception staff having a good ol' time.
Even though I had called earlier in the day to make sure my room was reserved, I was placed in a basic level double room instead of the SPG level king room that I had reserved 10 days in advance.
Being an SPG member had absolutely NO meaning nor importance in this hotel. Having the reception staff smile and greet you is NON-EXISTENT here.
The next night, I was awakened at 3 am in the morning because there were people screaming, hollering and laughing very loudly in the hallway and when the operator was notified, they said they would send security but none appeared and the hallway festivities continued all the way past 4 am.
The hotel lobby was always overcrowded and when one of the elevators went out, it created a very long line for guests to get up to their floors.
Because the pool was on the 2nd floor, the elevators were often wet. Guests were not informed to get dry before entering the elevators and I had the pleasure of being in the elevator a few times with dripping wet guests heading back to their room which subsequently created a pool of water on the elevator floor.
Even though the price is generally lower than other Sheratons, overall, I would be more than happy to pay a bit more to get just the basic service. I DO NOT recommend this hotel and my family will never come back to the Sheraton Brooklyn New York.
July 21, 2013