Rated 2 out of 5 by menega Not clean, poor attitude, don't meet Platinum Spg expectations
Not motivated front desk employee
Club room with cold coffee, shortage of plates, food etc
Room with hair in the bed and floor
Not up to the standard of Spg
March 20, 2014
Rated 4 out of 5 by jjjj24 No A/C
During my stay in March the weather was fairly warm early in the week and followed by a cold front at the end of the week. Unfortunately, the hotel decided to turn off the A/C unit for the entire hotel 2 days before the cold front came in. My room was 80 degrees all night long and I could hardly sleep. In the morning when I saw that the room never cooled off through the night I called the front desk. I was told that the A/C was off because of the freezing weather that was going to be coming that night, which would freeze the water in the A/C unit if it were running.
I am not an HVAC expert, but I would have expected for the A/C to be functioning when it was ~70 degrees outside, whether there was cold weather coming or not. I was told to open the windows if I was hot. Unfortunately, none of this was told to me until after spending a night in an 80 degree room sweating and sleeping miserably.
March 18, 2014
Rated 3 out of 5 by maxkool22 better pool hours
nice hotel but the pool hours are odd. only opened early in the am then after 5. the kids where upset (really upset) since we had promised them a pool after breakfast.
March 18, 2014
Rated 4 out of 5 by amgram Convenient!
Biggest bed I have ever slept in and very comfortable too! Alas I didn't understand that the "Green" option meant no refills of coffee, half and half, water in the room. That needs to be made clearer. I am BIG fan of reusing my towels and sheets for a three night stay, but I am NOT a fan of having no replacement coffee, etc. The in-room info does not make that clear. When I queried the staff they replied curtly that I would have to call and ask for replacements. Best of all it was a quick walk to the C train which made my visit to my Brooklyn family easy and safe. Perfect!
March 17, 2014
Rated 4 out of 5 by Pattoria Brooklyn
Always good to stay here
Had to issues that were eventually taken care of
March 13, 2014
Rated 4 out of 5 by 3rdtrynickname Nice stay
This is my second stay at the hotel. I chose it because of the parking (expensive but close by) and ease of getting around by subway to Manhattan and other nearby points of interest. Onsite features (Starbucks and restaurant) are bonuses.
March 11, 2014
Rated 2 out of 5 by Alin Can't get it right
Week in week out I try to like this hotel, but every Monday they seem to disappoint me. I never get the room that I booked, even though I always call hours ahead of time to ask to hold my room for my arrival. There is almost no extra recognition for being platinum. The turn over at the front desk is so high and there is always someone new who doesn't really know the ropes. The rooms are nothing special either. I just can't get myself to like this hotel - and doesn't seem like they are trying to get me to like them either.
Just due to the check in process and the service, I wouldn't choose to stay here if it want so close to work.
March 11, 2014
Rated 4 out of 5 by TravelinDeb Weekend at the Sheraton brooklyn
The hotel is a good stop for a business traveler. It's comfortable. The staff are very friendly. If you go down to the restaurant you will get a well-priced basic meal. You can also enjoy caring service from the staff there- Leo, Jazmyn and Emmanuel.
March 10, 2014
Rated 4 out of 5 by DaveBer Perfect but too hot !!!
Everything was perfect in this hotel except the heat. We asked 3 times to correct the heat problem in our room, 84 F in march !!! Nobody was able to fix the AC.They offered us a free breakfast the last morning but we stayed there 3 nights in the same room. Good location in Brooklyn
March 10, 2014
Rated 2 out of 5 by EKPWYHH Multiple Problems
My room contained dog hair all over the carpet. My iron didn't work. Key cards did not work half the time or had to swipe 20 times before they would work. Took them an hour to bring a fridge and utensils after I requested it. Beds were comfy. Overall, needs improvement.
March 9, 2014
Rated 5 out of 5 by Sperez impress with staff .. the first ppl u incounter.lobby.
staff was veryy helpful ..especially night supervisor
March 3, 2014
Rated 5 out of 5 by Mosh Compassion and Consideration
I stayed here with my sweet 16 year old cat who was undergoing chemotherapy for lymphoma. She went into a partial remission during our stay but sadly died a week after we left the hotel.
I cannot say enough about the compassion and consideration we both received. Everyone, including the people at the front desk, concierge, housekeeping, and in-room dining inquired about how she was doing and spoke well wishes often. At time of checkout, I wrote a lengthy note to the general manager of the hotel indicating this.
This is my choice for stay when I am in Brooklyn and the number of friends and family I have recommended it to since my stay.
I look forward to returning soon!
February 26, 2014
Rated 5 out of 5 by mommy1 Hotel stay
The hotel was clean and staff very friendly.
Always have a great hotel experience at this sheraton.
February 24, 2014
Rated 5 out of 5 by ChocolateNupe895 Best Value and service for the money!
I had, as usual, an excellent stay at this hotel. The staff is always courteous, they know what they are talking about, and they meet your needs quickly.
February 22, 2014
Rated 4 out of 5 by Audrey02 Friendly staff
The folks at the front desk and on the second floor always greet me with a smile and most often my name! Love that!
February 18, 2014
Rated 4 out of 5 by Mac333 Very quiet, nice place to stay!
I just stayed one night -- a Friday night -- and found the hotel to be very nice. My room was tucked away and was absolutely quiet. The bed is fabulously comfortable. The room itself was well appointed, and I had a view of the Statue of Liberty and of Manhattan, only slightly obstructed by the other tall buildings. The bathroom is great -- stand up shower. The only problem I had was that the first elevator I tried to go to the room on did not have the card-read machine working properly, so I just took one of the other elevators. A minor inconvenience! I will return to Brooklyn often, having a first grandchild living there, and I'll stay at the Sheraton.
February 9, 2014
Rated 4 out of 5 by Daw50 Great getaway!!
When I first arrived, I was given the keys to the wrong room and was a bit annoyed, but Elizabeth at the front desk was apologetic and so friendly that once I opened the door and saw my king size bed everything was Kool and the Gang!
i would also like to give a special mention to Eduardo. I arrived late and ordered room service. When I opened the door I was greeted with the warmest smile and personality. He is professional, attentive, and a joy. Eduardo deserves a promotion and a raise!.
Last but not least, the new man on the block, Bill, was also very professional and pleasant when he delivered my breakfast and lunch on my last day at the Sheraton. The very best to you Bill.
February 8, 2014
Rated 5 out of 5 by ketri Best location near trains and shopping!!!
Great location, location, location and excellent rates stylish rooms.
February 5, 2014
Rated 4 out of 5 by JenInBklyn A nice surpirse
I stayed at this Sheraton because our heat and hot water was out, so two nights in a row my family and I stayed at the hotel and we booked last minute.
The staff was really welcoming and warm and the hotel was clean, and had just the right amount of amenities one would expect (if not a bit more).
We appreciated the hospitality and the seamless experience.
Oh, the the beds are VERY comfortable.
January 29, 2014
Rated 5 out of 5 by LeoJ Awesome
Excellent accommodation, wonder staff, always saying good morning, welcome back, have a great day, which is not the norm for NYC. The room was the most comfortable room that my family has ever had. When we finished our vacation, my wife asked me and the kids to share the 5 best things about our vacation and my number 1 thing was the hotel and room comfort. Thank you very much and on my next trip to NYC I will stay there again.
January 28, 2014
Rated 5 out of 5 by Jax07 Feedback
I had one of my greatest hotel experience. I was overwhelmed by victor kindness he met me with a smile and went over and beyond to give excellent customer service. We need more customer service like Victors.
January 21, 2014
Rated 5 out of 5 by grandfather34 pleasant stay
very convenient to downtown. Victor, staff person on desk very helpful and pleasant. Music in restaurant is however much too loud!
January 21, 2014
Rated 2 out of 5 by tph123 Stay Jan 16th
I had another bad experience at the hotel.
I checked in at 6:00 pm. The room was at 72 degrees. I lowered the thermostat to 65 degrees. I left the room at 6:30 and returned at 9:30 to find the room still at 72. I called the desk and was told someone would be right up. I made 3 more calls and someone showed up at 11:15 pm. It took 1:45 mins for someone to show up only to tell me that the unit was broken and that they could change my room to a different floor or I could open the window & put the bathroom fan on. I didn't want to pack up my room & go down to the lobby to get another room since I had to get up at 5:30 & was checking out at 6:30. This is not the first time I had problems with the temp controls in this hotel and don't understand why when the hotel is only about 2-3 years old. I will also say that the restaurant service is very slow.
January 19, 2014
Rated 4 out of 5 by JK61 Nice, but cold...
Hotel HVAC worked loudly and continuously but never reached the desired temperature. This room was really cold. Otherwise, nice place.
January 16, 2014
Rated 1 out of 5 by David Beware of Starwood's Guarantee on the Lowest Rate
I booked this hotel in October for a stay over the week of Thanksgiving. The rate at the time I booked the property was $188.00 plus tax.
The second day of my stay I overheard an associate tell a customer that the best rate the hotel offered was $108.00, a rather significant difference from the rate I booked. It was clear the demand for rooms had been overestimated by management. The hotel didn't inform me of the change at check in and when I ask about the rate difference the manager said the hotel couldn't change the rate for the first night but would for the second. I used 12,000 points for the 3rd night which was a bad investment given the quality of the hotel.
After reading the Starwood lowest price guarantee I called Gold Customer Service. The agent said they would have the hotel manager call me and copied me on an email to the manager. Subsequently, I never heard from the hotel manager. I would call this bad customer service and discourteous to say the least.
January 8, 2014
Rated 2 out of 5 by alexander55 Issues
No recognition of SPG membership-had to work too hard to get room I had actually reserved.
January 2, 2014
Rated 5 out of 5 by Onenight2013 My one night stay in Brooklyn
I stay at the Sheraton in Puerto two months before staying at the Sheraton in Brooklyn. It was awesome, the staff was excellent. So because of that I decide to book my stay in Brooklyn, and too my surprise. The same warm greeting I received in San Juan was extended to me in Brooklyn. Sheraton is now my hotel of choices, great job. Please keep up the good work, it's very important too us when we are received with a warm and delightful attitude
December 21, 2013
Rated 5 out of 5 by SPGNYC2013 This hotel is a NYC gem!
The Brooklyn Sheraton has become my go-to hotel for travel to NYC. Close enough to both major airports, and 3 Subway stops from Manhatten. The staff here is always nice, and they are quick to help with anything you need. I've spent 45 nights in this hotel during 2013; and every room I've been in has been extremely clean and well taken care of. The city noise is barely audible in this building; which is always nice when traveling for work. The room service is fast, and the food quality is great. I've stayed here all 4 seasons, and the cooling/heating is also very comfortable during all months.
December 20, 2013
Rated 2 out of 5 by bigboy27 advise of nightclub above 25floor
sleepless Friday night, slightly better on Saturday night...pounding from nightclub dj bass and treble was unbearable Friday night, slightly better on saturday night.. open lot for parking with limited access. staff was very good about the overall sitaution
December 16, 2013
Rated 5 out of 5 by PVD029 Great Hotel
My experience at this hotel was terrific. Clean hotel and very friendly staff.
December 15, 2013