Rated 5 out of 5 by jjny Clean and quiet
Very nice, clean, and quiet. Front desk and car service staff were very helpful and nice. My ONLY complaint was the carbon monoxide detector that went off (needed to be serviced/battery changed) from 2-3AM one night. Othen than that, very pleasant stay.
January 25, 2013
Rated 3 out of 5 by Paolo Value for Money in Brooklyn, NY!
Although the hotel is rather difficult to find for the taxi drivers, it is well located in downtown Brooklyn on the subway.
No 24-hour room service but access to Club Lounge for breakfast and pop.
Internet access by Wi-Fi free.
Great value for monewy!
February 18, 2013
Rated 4 out of 5 by SMAC33 Tough Location - Nice Hotel
- The staff and hotel were outstanding ...
- The location leaves a bit to be desired ...
- DID NOT LIKE the "key to floor" system on the elevator ...
- Club Room, ALTHOUGH WELL MAINTAINED, could offer a few more food perks and longer hours in the AM ...
June 19, 2012
Rated 2 out of 5 by drewco Good hotel - poor service
The rooms were very nice and clean. Excellent design. The hotel bar was awful (long wait, bad drinks), we had a private event and the food was terrible, my starwood number was never recorded.
Clearly management does not ave their eye on this property.
June 17, 2012
Rated 5 out of 5 by Bridgeguy This hotel exemplifies cleanliness
I was impressed how the carpets, bathroom facilities and even in the closets had not a speck of lint, dirt or foreign objects anywhere
August 20, 2013
Rated 5 out of 5 by Ladyace9 Super courteous
The entire staff was very accomodating and knowledgable about the area. The neighborhood felt safe and it was close to downtown shopping area. Plus hotel was near a couple of subway stops. Private car service was available right at the front door.
August 1, 2012
Rated 5 out of 5 by losann22 excellent hotel great customer service
Great location, enjoyed complentary breakfast, very comfortable beds and great staffs that asisted me very well. The only downfall was overcharged on my check out date waiting on for thsi to be disputed. Other than great will stay here again.
March 26, 2013
Rated 5 out of 5 by Gstar GREAT ROOM
Loved the comfy king bed and beautiful bathroom. The maids were very helpful .
one suggestion is maybe an auto check in so we don't have to wait in line forever behind people who don't have a room and are wasting time arguing over room prices.
December 5, 2012
Rated 5 out of 5 by CHRJ Great place to accommodate any need!
We were forced to book last minute and unexpectedly, and had our dog with us on top of that! The hotel staff were so gracious and helpful and made a bad situation great!
July 31, 2013
Rated 5 out of 5 by vgott Nice Stay
Very good experience and helpful staff. Great recommendations for food.
August 30, 2013
Rated 2 out of 5 by GOwithMARRIOTT Mediocre at Best
I had a less than average experirence at the Sheraton Brooklyn Hotel. I stayed four weeks in a row. The rooms are less than spectacular. The furniture was worn, the bedding was not cleaned thoroughly, and there were cigarette burns in the carpet of my smoke-free room.
As far as service goes, the maids forgot to clean my room on several occasions. Room service was never exceptional. I had to wait at least 45 minutes for my meal and it always arrived luke warm. The wireless internet was painfully slow. Several of the channels on TV did not have sound and no one could figure out why.
As an SPG member, I expected to have preferential treatment, but I was sadly mistaken. When I contacted the front desk to discuss a discrepancy with my reservation, I was put on hold for 7 minutes at a time and spoke with 3 different people. My issue was not resolved and I did not appreciate the (lack of) customer service I was shown. I will not be staying at the Sheraton any longer. I canceled 28 days of reservations and will never recommend them to anyone I care about.
July 24, 2012
Rated 3 out of 5 by REDD loved the location
I loved the location. My room wasn't serviced as requested on the second day even though I called. Room service was extremely slow. Staff was pleasant. Parking was ok but I didnt like that I had to leave the keys with the attendant.
March 27, 2012
Rated 5 out of 5 by Howard Great Place to Stay
I started staying at the Sheraton in Brooklyn several months ago and have been staying there ever since. The people are friendly and caring. The rooms are clean and are in grat condition. This hotel is what Sheraton is all about.
March 3, 2013
Rated 4 out of 5 by GA2012 My Stay
This hotel has a great location!! You can get many types of food nearby and even an IHOP around the corner. Everything was great except I just thought the room would be a bit bigger. Overall i most definitely recommend this hotel!
August 14, 2012
Rated 5 out of 5 by AKtravelor A tree grows in Brooklyn and a 4 star hotel
We had an excellent stay at the Sheraton. Brooklyn has changed lots of construction and places popping up. Excellent soundproofing in our room. Did not hear the construction across the street. The rooms are small but lots of light , good bed and everything works. Staff is friendly and helpful. The restaurant needs work. We came in a 11:20 am for a late breakfast. They no longer serving breakfast. No exceptions, nobody in the restaurant not a good sign. we looked at the menu burgers and main dishes. We ordered burgers with no chees and asked for salad instead of French fries. we got the salad in about 20 minutes and it was good. the burger came a 12:20 with cheese. A burger came at 1:00 without cheese. we were hungry and the burger was good. We got an apology from the waitress. No one came in while we were there. very disappointed. We never went back. That being said the Hotel with that exception was excellent. we had a club floor so we had a nice breakfast with fresh fruit there every morning. The location is near a couple of subway lines and we felt safe walking around.
June 1, 2013
Rated 5 out of 5 by Christir1957 Brooklyn NY Sheraton
Outstanding property. The staff is fantastic and with the leadership of the general manager Marie they excel in every hospitality category. I travel frequently and stay in facilities all over the country. This is one of the best.
August 26, 2012
Rated 5 out of 5 by bxcop13 WOW!!!
THIS PLACE ROCKS!!!!..WAS TREATED BEYOND ROYALTY...THE STAFF IS THE ABSOLUTE BEST I HAVE EVER EXPERIENCED AND Ms. KUPFER WAS OUTSTANDING TO ME AND MY WIFE!! WE WILL DEFINATELY STAY THERE AGAIN AND AGAIN !!!
THANK YOU SO MUCH!!!
October 13, 2012
Rated 4 out of 5 by GreenZero nice cozy room but disgusting coffee maker
staffs were friendly, room was clean, but coffee maker was disgusting. I added water and it brewed yellow and dirty water. house keepers they need to do better job on the coffee maker. I ended up went to McDonald for coffee.
January 28, 2013
Rated 5 out of 5 by DPH04 Great Service
This hotel works to ensure customer satisfaction.
August 30, 2013
Rated 5 out of 5 by Walker12 This is a great hotel
Although the buffet breakfast price is a little overpriced for the food selection, our overall experience was excellent. The stafff was always greeted us, smiled, and eager to assist whenever we had questions. Great staff.
February 26, 2013
Rated 5 out of 5 by APJOHNSON All-around good visit
This was an all-around good visit. The rooms were clean, although definitely on the small side. On a previous visit we had a larger room, so perhaps be sure to specify if you need a room that accomodates a crib etc.
April 22, 2013
Rated 5 out of 5 by Tamara11 Perfect
The staff were wonderful and very helpful. My room was beautiful and I could see the Statue of Liberty from my window! Very close to subway and only 3 stops to Manhatten.
July 16, 2013
Rated 4 out of 5 by kayjayp the hotel was nice and people helpful.
The hotel was well kept and neat. The folks at the front desk were kind and polite and helpful.
I would suggest this hotel to others coming to Brooklyn from out of town.
July 16, 2013
Rated 5 out of 5 by Metzy Excellent hotel
Came to NY to watch basketball at the Barclay Center. The hotel location was great for that. It is also a block from the subway for easy access to all of New York. Friendly and helpful staff. We would stay there again.
November 24, 2012
Rated 5 out of 5 by Andie Excellent Hotel in Downtown Brooklyn
Are you looking for a hotel in the downtown section of Brooklyn, that is comfortable, professionally staffed, and excellent guest accommodations? Then, consider the Sheraton Downtown Brooklyn Hotel.
June 3, 2013
Rated 2 out of 5 by NC0605 Hotel is okay
There are a lot of rules at this property that prevents SPG members from receiving the same benefits that are granted at other hotels in the SPG network.
July 23, 2013
Rated 4 out of 5 by Bballfan1 Guest Experience
The staff was wonderful. They made the stay so pleasant. They went out of their way to provide information for local entertainment and dining options. The hotel is within walking distance to the Barclay Center.
December 26, 2012
Rated 3 out of 5 by weddingmamma Overwhelmed
A young hotel completely overwhelmed by the guest overload. Given time and patience perhaps this hotel will blossom - but right now it is struggling to meet the needs of its guests.
June 18, 2013
Rated 5 out of 5 by Scobie A great nights sleep..really
I spend way too many nights in hotels, and usually I don't sleep very well. But the beds at the Sheraton Brooklyn were almost as good as mine at home (minus the dogs).
Great hotel at a convenient location.
March 11, 2013
Rated 2 out of 5 by Mtv14 unpleant staff
the hotel staff defenetly needs some improvement. All the guest sholud feel welcome when checking in, staff is what makes the difference, specially when the property doesent have anything special by itself.
January 3, 2013