Rated 5 out of 5 by Redskin Overall Experience
We stayed at Sheraton Brooklyn from March 8-14 2012 and we welcomed in the evening by the staff. The hotel is great when you see where it is located you are even more surprised. For me there was shopping in every corner Macy's just 'over the road'. I must mention though that I was very impressed with our room cleaner and the room. Keep up the good work but also the restaurant need an accomplised cook/chef.
March 17, 2012
Rated 4 out of 5 by jim21 Our stay in Brooklyn
Overall our stay in your hotel was satisfactory except at check-out when we found that the rate quoted via your web-site was lower than we were charged. I believe this was as a result of a change to our plans/reservation from 2 days to one. We were charged $249 for our stay on 6/30/2013 but our confirmed reservation was quoted at $179. I am working with the hotel management and SPG to resolve this issue.
July 2, 2013
Rated 5 out of 5 by Martha Service!
On a Friday afternoon check-in, I had to change rooms and number of guests, etc.
The young woman (Zaneyta? might be close to her name) was not just polite, she went out of her way to be helpful and pleasant. She handled all the issues with knowledge and ease. The elegance of the hotel was reflected in the service provided by this young lady.
Whenever possible, Sheraton will be my first choice.
May 13, 2013
Rated 4 out of 5 by JenInBklyn A nice surpirse
I stayed at this Sheraton because our heat and hot water was out, so two nights in a row my family and I stayed at the hotel and we booked last minute.
The staff was really welcoming and warm and the hotel was clean, and had just the right amount of amenities one would expect (if not a bit more).
We appreciated the hospitality and the seamless experience.
Oh, the the beds are VERY comfortable.
January 29, 2014
Rated 2 out of 5 Cheap deceptive practices
They have 2 water bottles in a room with a free sign on one but no sign of $3.81 on the 2nd one. The guest end up thinking that they are free and you get an unexpected charge of $ 3.81 on ur card. I really disliked this deceptive practice of charging $3.81 for 2nd bottle to innocent guests.
The elevator availability is huge headache for guests and expect to spend 10-15 min for elevators each time .
September 8, 2012
Rated 3 out of 5 by chrissy27 Sheraton 12/27
This hotel is close to downtown brooklyn, walking distance from many stores. The room was small to have 2 beds, There was no room for the 4 adults and luggage that we had. No complimentary breakfast, No bell hop to help with luggage at 5:00 am in the morning and had only one cart for guest to use this early in the morning. Valet parking was secure, a little pricey but you knew your car was safe.
December 30, 2012
Rated 5 out of 5 by BillC19 BillC19
Excellent Location. Great places to visit and eat nearby. Lots of subway stops an easy walk from the hotel. Crazy to pay Manhattan prices when you can stay at a gem like this so close to everything.
May 15, 2014
Rated 3 out of 5 by Mceve SMALL ROOMS
Room had no drawers. Bed barely fit in room. No space for chair to pull out
May 27, 2014
Rated 3 out of 5 by Gill13 Comfortable Hotel a few simple things would make it better
The room was comfortable and quiet. The location of the hotel is great is you work in metrotech centre as its in walking distance however I am not overkeen on the area around the hotel. There are a few small things the hotel could do to improve. I had a meal in the bar and nearly froze to death as the aircon was so cold. The vending machine for soda was not working and the breakfast was cold.
September 25, 2012
Rated 2 out of 5 by Hankman This hotel needs gadget elevators!
1-4 elevators working. Took 15 minutes to get down to lobby at times! Slow room service. No replacement of water in fitness center. Late housekeeping service. No battery change in TV remote. Firemen knock on doors at 5:40 am yelling "Fire!" Noicy outside from construction.
April 30, 2014
Rated 2 out of 5 by noneedto Brooklyn needs staff trainin
The hotel would not let me check in when I arrived at 2:15 and told me a room would be open at 3. No rooms at all for 45 minutes?
They then valet checked my bag and when I returned had to ask me 4 times "what does the bag look like" and spent 15 minutes looking for it. Only to bring the wrong one.....it had a number and tag on it.
Staff at front desk unprofessional and not helpful at all.
October 4, 2012
Rated 5 out of 5 by Ingrid60 Good Service
Excellent Location. Great places to visit. Lots of subway stops an easy walk from the hotel. New shopping center close by.
The staff was very helpfull.
May 19, 2014
Rated 4 out of 5 by Dodie413 Excellent Location, Clean & Reasonably Priced
The room was clean, the location perfectly situated to all activiities - BAM, Smith St., MTA. Staff was extremely helpful and pleasant. Easy in, easy out if using LaGuardia. Only two minor nits - 1) room didn't have any furniture with drawers which meant living out of our suitcases more than we'd like on the other hand packing to leave was a breeze. 2) breakfast at Grubstake was just meh
April 16, 2012
Rated 4 out of 5 by KateP Good Hotel
I am an employee for Starwood Hotels and this is a really nice hotel. The staff is very friendly, the hotel is in good condition and a good location to the new stadium. When I was checked in I was upgraded to the Club level which meant that I did get a complimentary breakfast. When I went to have breakfast the coffee was hot, the server was friendly and the bagles and muffins were stale.
December 26, 2012
Rated 3 out of 5 by JoeCC Restaurant
The restaurant staff is lacking in customer service skills and attention to detail. At breakfast, I was handed a menu with a glob of jelly that got the jelly all over my hand. I told the waiter and he said he was sorry and walked away. I had to yell to get his attention to kindly bring me some napkins. He brought two cocktail napkins, and I had to ask for a wet, regular napkin or cloth. Ordered toast with omelette, which he brought to me cold and ten min. before the meal. I had to ask for another order. My wife asked for another cup of coffee. after ten min. she got up and walked over to another waiter who was pouring coffee and he filled her cup. She then asked him could he fill my cup and he stated, "where's his cup". She had to ask him to walk four feet to our table to pour a cup. We also watched them bring a pastry basket to the table behind us with the cellophane wrapper still on the basket, which the waiter unwrapped at the table in front of the guests. They commented to us how his unwrapping made the basket unappealing.
May 1, 2014
Rated 5 out of 5 by Jimmy Hotel well laid out, excellent elevators, great staff
We have stayed in NYC proper and Brklyn. This is by far the nicest hotel for service, location to transportation, town, and other services. We especially remember the service provided by Wilson at the front desk, and Stepany who helped us with our reservations for the 911 memorial. Thanks staff. we also used the gym daily. Pool floor 2 has strong chlorine smell, convert to salt water.
May 21, 2013
Rated 3 out of 5 by BuffaloAmy Construction noise & extra charges
For the most part, this is a good place to stay. However, there is very noisy construction right behind that starts early every weekday morning. Also there is a high charge for in room wifi which seems unnecessary in this day & age. Finally, a $2 per bag charge for leaving your luggage in storage for the day after check out makes you feel like you are getting nickled & dimed. Uncool.
April 14, 2013
Rated 5 out of 5 by Spyce2013 What you see is what you get
The rooms were exactly as displayed in the picture. The showers are small. Like UK style small.
The staff are very friendly and helpful. The best part is the location. Just two blocks away from Junior's and the Shake Shake and near good street shopping (Armani Exchange, Aropostale, Ashley Stewart, Macy's, Fulton Mall, H&M, etc.)
Close to the 2 and R subway lines.
Always felt safe.
November 4, 2013
Rated 4 out of 5 by Mugger Do not bring your car here!!!
When I discovered it would cost $45 every time I picked up my car from the valet, I was as shocked as I was angry about not reading any sort of disclosure on the hotel website.
The room itself is nice and the staff is EXCELLENT. The restaurant service needs a great deal of improvement.
April 21, 2014
Rated 5 out of 5 by Jan2013 Nice Hotel
The place was great and breakfast was good too. Price was not bad. My only complain was When I RSV a room I asked for a bathtub (I wanted a Romantic bubble bath). When I present this as an issue & they never brought it back to my attention. 2nd I didn't realize Wifi was free w/ my package deal. I would have brought my laptop. Personally I think wifi should be free for all customers.
February 9, 2013
Rated 5 out of 5 by Caroline second excellent stay but one request
Everything went perfectly except we didn't get bath towels replaced. The first day we decided to hang them and get new ones the next day. We placed the used towels on the floor with wash cloths and received no new bath towels for the second nor third nights. We had one bath towel and three hanging hand towels. Not a big deal, but everything else in the room was excellently handled.
June 11, 2013
Rated 2 out of 5 by pr58 Great rate - but did not meet expectations
Valet parking was a total hassle - you can't call for your car until you come down stairs which mean that you have to wait for another 20-30 mins for the car.
The hotel had a pool / jacuzzi but was not working during our stay - was not informed of this prior to reservation. The evening front desk staffs were very pleasant and helpful - the opposite can be said of the morning staff.
January 5, 2013
Rated 5 out of 5 by James83 A Great Stay!
This was my third stay at the Brooklyn Sheraton and each visit is greater than the one before. It is a most convenient location accessible to Manhattan via subwayand modestly priced for New York. The hotel stay is absolutely professional, courteous, and accommodating. Specifically, Zakeyma, front desk clerk was very welcoming, friendly, and efficient. They are all to be commended!
May 20, 2013
Rated 4 out of 5 by Jenny262 convenient location
The hotel was nice, clean and the staff was friendly and helpful. I didn't care for the hotel restaurant/bar but so many great places outside of the hotel to visit.
May 14, 2014
Rated 5 out of 5 by Pali favourity
This has become my favourite hotel. Decent size rooms - well equipped with basic amenities - coffee maker, safe, iron and board, cable tv. Very friendly and helpful staff. Good location with easy access to buses, trains and taxis. Good shopping malls closeby.
Cons- lobby area somewhat small and congested.
April 7, 2014
Rated 4 out of 5 by LEZLEE1 NO HOT WATER!
We were only there one night for the Barbra Streisand concert. Would have loved to shower before concert but had no hot water. Then had driver pick us up at 6:30 A.M. next morning to head back to airport to catch flight and still no hot water. Could not shower or wash hair, good thing I was there for recreation. It would have been a nightmare if we were there for business!
October 15, 2012
Rated 5 out of 5 by GSW1985 Great hotel experience
My husband and I stayed at this hotel for the weekend and had an absolutely wonderful experience. Every staff member went out of their way to make sure our needs were met; and the hotel was fully booked!! We were very impressed and will definitely return to this hotel the next time we are in Brooklyn!!
April 7, 2014
Rated 5 out of 5 by Mike43 A Fine Stay
The front desk staff was friendly and efficient in seeing to our needs. Although we arrived earlier than anticipated (due to light traffic) we were cared for in a professional and quick manner. Although the room was a bit small, the bed was great, the view excellent, and the experience such that I would return. Thanks again to Zakeyma and the rest of the Front desk staff.
April 23, 2013
Rated 1 out of 5 by vvbatboy not so good for the money
I found this Starwood hotel be to lacking.
First the "suite" we requested had no door or even doorway separating the 2 "rooms." they were more like sleeping areas. The reprieve my family was hoping for at this Starwwod, to have separate bedrooms, was a great disappointment and therefore not worth the +$300 a night we paid.
2nd, a party was happening in the room next door, which I complained about at 12:30 am, then again the next morning, and again the next afternoon, A room change wasn't offered until I demanded a change of room. This is what I expect from a cheeper hotel.
Ultimately, we basically lost our last night in NYC because we had to switch rooms on our last afternoon, preventing my 2 year old from napping and basically prevented us from doing what we planned that evening because she wasn't rested. Getting rest was why we spent the extra money in the first place, and we didn't get any.
Lame all around.
July 4, 2012
Rated 2 out of 5 by Billy107 Preferred card
My SPG card had been split. It took a long time for the manager to figure that out, and then she couldn't merge the points.
May 15, 2014