Rated 2 out of 5 by Billy107 Preferred card
My SPG card had been split. It took a long time for the manager to figure that out, and then she couldn't merge the points.
May 15, 2014
Rated 4 out of 5 by Dolphin4 This hotel needs small fridge.
Not having a small fridge in the room was a BIG disappointment. There was an ice machine on the floor but without the fridge, left overs were wasted! The convenience of keeping my food cold was very important, even for just the weekend stay.
I would make sure my recommendations knew about the "missing" fridge.
March 25, 2014
Rated 5 out of 5 by Kremp1 Sheraton Brooklyn
We had a great week-end at the Brooklyn Sheraton. Would definitely recommend this Sheraton for your next visit. First time we stayed there and loved location and everything about hotel. Staff was extremely friendly and helpful. Hotel amenities were great and beds really comfortable. Loved having the club level for my family and would recommend you upgrade.
August 12, 2013
Rated 4 out of 5 by Andy337 This hotel has good features
Good location, easy access to Manhattan, good staff and reasonably good room and bed. Not very spacious but in New York, this is expected. Overall, I give this hotel is very score.
May 5, 2014
Rated 5 out of 5 by doedy1 In a time when goood service is important
I came to brooklyn because my dad was sick. The service was outstanding. The staff wwas knowledgeable and eager to serve. They even help me think through choices I had to make for traveling back and forth to see my dad. In my time of need it was nice to have a freindly, professional hotel staff to help me think things through with excellent service.
March 5, 2013
Rated 3 out of 5 by SteveS07 Small rooms, loud doors
The neighboring doors on every room are by each other and slam loudly.
May 16, 2014
Rated 2 out of 5 by DanMaine bad housekeeping
An otherwise nice stay was badly marred by housekeeping.
A half bottle of open wine was taken from the room after our first night. Compliments to Miguel at the front desk who took the matter seriously and got us a bottle from your bar. The room was cleaned late and some things we used were not fully replaced. The next day, we left from 10AM - 3PM. Again, the room was not made up when we returned. We left again at 4PM and housekeeping was in the hall. They asked if we were going out and when we said yes, they said they would clean the room. At 5:30 it had not been cleaned. We requested cleaning at the desk as we left for dinner. When we got back, it had been half-cleaned, with the bedspread still on the floor, only half the towels and none of the plastic cups replaced.
This hotel is badly managed, as training and supervision of the housekeeping staff is lax.
You do not want to publish this review. You may want to improve your management.
October 7, 2013
Rated 3 out of 5 by Levi67 Valet Parking didn't work
I checked in at 12:00 a.m. on Halloween eve, and the valet refused to accept my Dodge Caravan because, in his words"I don't have room for it".
Maybe he was tired, or maybe he was lazy, but i had to find a street lot a few blocks away and park it myself.
If parking is important to you, you might want to consider other options than teh Sheraton
November 4, 2013
Rated 4 out of 5 by Glenn1317 Excellent location
The room was on the small side, but very comfortable....especially the bed. Clean. Very friendly and helpfu staff. The location was great...easy in and out of Manhatten with subways close by. Walking the surrounding neighborhoods was great. Junior's cheese cake a block away! SPG recognition needs some work....that might be the only poor grade.
September 21, 2012
Rated 4 out of 5 by Stina805 MIXED REVIEW
Booked hotel a good two months ahead of time NOTING that we would not arrive until next morning approx 2 -3 am. Called the hotel to make sure this would not be a problem and was assured our room would be held but to call day ahead to confirm. Called day ahead, and was told to call day of arrival. Called the morning of arrival and told it would not be a problem our room would be ready. HOWEVER, after an exhausting trip across country, we arrive approx 2 am ready to check in (and get some much needed rest as we had to be up in a few hours to participate in my sons graduation events) we were told some kind of story about broken pipes and they would have to put us up at another hotel for the night and we could come back the next morning to check in. So into another taxi we go, not sure where we were going and neither did taxi driver. Arrived the hotel to find out room only had one bed for three people. After some scrambling, a cot was stuffed into room. Slept for an hour or two and hurried back to our booked hotel to be told that check in wasn't until 3 pm. Told them this wasn't acceptable as we were already missing graduation events. Finally got us into a room (after making a fuss). Now - tired, exhausted, hungry and a bit peeved we decide to get a bite at hotel restaurant. With outgoing into to much detail - restaurant was horrible and a whole other story. WILL say room was nice, clean and comfortable. And staff over the remaining 4 days were friendly.
May 29, 2014
Rated 5 out of 5 by BelizeGal WILL STAY AT THIS HOTEL AGAIN
I was very pleased with my stay. The staff were all very friendly and helpful. Loved the location of the hotel, subways were near and places also. The bed was heaven!!! Enjoyed my stsay! Whenever I come to NY this is the hotel I will stay! Thank you for an excellent stay!
April 1, 2014
Rated 4 out of 5 by Ron6464 Nice Surprise
We visit our son frequently in Brooklyn and have stayed at another hotel brand in Brooklyn at twice the cost and less value. We have tried airbnb with bad results. The Autoclub recommended the Sheraton and we are very happy we booked it. Great location for us. Nice quiet rooms. Good people. We now know where to stay when we come back.
November 30, 2012
Rated 5 out of 5 by Coley Brooklyn's best
Great Brooklyn hotel--close to everything. Valet parkingonly $9 more than self park--totally worth it. Awesome beds and pillows. Restaurant (GrubSteak) was cozy and the food was delicious--be sure to get the wings and the hazelnut creme brulee!
Air conditioning and shower hear are two problems areas in every hotel--not here--perfect.
June 25, 2013
Rated 5 out of 5 by Karylabby Brooklyn
Great hotel! Staff was amazingly kind and accommodating! Housekeeping was effeciant and even had fesh water bottles daily! What a bonus in a big city! Shaving supplies, nail files etc., these things a lot of hotels are not supplying. Thank you! Also the bellman!
April 1, 2014
Rated 1 out of 5 by Mickey Poor office service
I stayed at the Brooklyn Sheraton last November and was charged for two days that I did not stay. I discovered the problem in Jan and have been trying to correct the charge for the last five months. My discussions with the accounting office have been promises and no action. My credit card is still charged with the two extra days.
May 14, 2013
Rated 5 out of 5 Excellent All-Around
Everything about my stay was fantastic. The room was beyond comfortable, stocked - and regularly refilled - with everything I needed. The staff were helpful, competent, quick in their work, and above all, friendly! I have rarely come across service of such high caliber.
Keep up the good work! Thanks for making my stay amazing.
May 28, 2013
Rated 4 out of 5 by PR1985 Great Value and Excellent Staff
The location of this hotel is awesome for those wanting to experience New York City without the cost of Manhattan. It is located near several subway stations that can take you anywhere in the city. There are shops, drugstores, restaurants and other amenities at walking distance. Rooms are clean, updated, quiet and comfortable.
August 13, 2013
Rated 4 out of 5 by cdbates stay for business
Staff is friendly and helpful. Rooms are nice size for NYC and clean. I love the beds! Very comfortable. Room service very fast. My wishes the club lounge on level 2 served the complimentary snacks/food until 8pm and the location was a little closer to the DUMBO area. Nice location for hopping on the subway to go to Manhattan.
July 19, 2013
Rated 3 out of 5 by Comaaz Great choice in downtown Brooklyn
Overall, this is a great hotel. My room was clean and well decorated. Upon arrival, I was greeted by Matt at the front desk. He proved to be the friendliest of the desk staffers.
The lobby is modern and has wifi along with a couple desktop computers for guest use.There is a common area with big windows onto the street. There is a bar, but it was not in use, which is disappointing.
The hotel restaurant was really disappointing, the food quality was acceptable but the flavors were lacking. Some servers were attentive, while others were not.
This hotel would have gotten a much higher rating from me except for a couple things:
1-My room while well appointed was very small. The lack of drawer space and room for emptied suitcases was disappointing.
2-The restaurant. As mentioned, the service was spotty. Some great bartenders, but some mediocre servers.
Even with the small rooms, I would stay here again. It is NYC after all, so smaller rooms are to be expected.
May 29, 2012
Rated 4 out of 5 by DaveBer Perfect but too hot !!!
Everything was perfect in this hotel except the heat. We asked 3 times to correct the heat problem in our room, 84 F in march !!! Nobody was able to fix the AC.They offered us a free breakfast the last morning but we stayed there 3 nights in the same room. Good location in Brooklyn
March 10, 2014
Rated 4 out of 5 by WorldTraveler Great Location with Excellent Club Lounge
This is a really fun location if you want to explore Brooklyn. The staff were very helpful all though sometimes response was a tad slow. The club lounge is fantastic, one of the larger I have seen. The espresso machine was really nice and they had a good selection for breakfast. The rooms are a little small, but its NYC.
January 30, 2012
Rated 4 out of 5 by Ynot Across the bridge, but just a stone throw away from town. Excellent starting point...
This Sheraton with several subway stations within a few minutes walking distance and several different lines, gives perfect and fast access to Manhattan. Besides location and connectivity, the rooms are above average in comfort en cleanliness, for sure against Ny standards. A great place to stay which I can recommend.
September 9, 2012
Rated 4 out of 5 by Cindy13 Convenient location
Easy access to restaurants and shopping but it would be nice to have elevator service on more than one elevator. Room doors slam loudly. Our next door neighbors went in and out of their room 26 times between 11:00 PM and around 12:30 AM one night. I know children will play but who can sleep with that kind of noise?
August 23, 2012
Rated 2 out of 5 by EKPWYHH Multiple Problems
My room contained dog hair all over the carpet. My iron didn't work. Key cards did not work half the time or had to swipe 20 times before they would work. Took them an hour to bring a fridge and utensils after I requested it. Beds were comfy. Overall, needs improvement.
March 9, 2014
Rated 1 out of 5 by Steve49 No Hot Water!
Hotel informed us after checkin that hot water was unavailable - a situation that lasted for two days. As our stay was for three days, our first time in New York, and we were very disappointed. On checkout, we asked for some adjustment in the charges, which were made after some negotiation with the staff on duty.
October 21, 2012
Rated 4 out of 5 by real2899 overall a very good property
Do not stay in room no 2502 Friday through Sunday very noisy from the club on the roof top.
staff /Manager Newston very friendly tried to help, also suggested to change our room but once you unpack, who wants to go through the hassle of packing and moving and then unpacking. Again we were there for only 4 nights
July 18, 2012
Rated 5 out of 5 by VAtraveler223 Great Stay
Staff in lounge is excellent. Front desk is always helpful. Sherwin always goes above and beyond.
May 3, 2014
Rated 5 out of 5 by SPG1234 Exceptional Staff
The staff at this hotel is top notch - they truly go above and beyond. They are kind, dependable and courteous. I know I can always count on someone at this location to help me on site or in regards to a follow up from a previous stay. The staff at this hotel sets them apart from any other hotels in the area.
August 23, 2013
Rated 2 out of 5 by NOTimpressed111 location
First time staying in NYC location was great for what we needed. Had problems with the keys and had to make 3 trips down to get a key that would open the door. After a long day of traveling this was a pain luckly the only elevator working didn't need a key to activate. The employees are very friendly and speak each time you meet them. Our bed was made each day and towels replaced but the floor was never vacumed. No drawers to put clothes away was very unhandy. Two days we were there only 1 elevator out of 4 worked. There aren't ice machines on every floor and our soda machine did not work. Reported this on Tuesday and it was not fixed 5days later. Had to take the elevator to second floor to get both ice and soda. We waited over twenty minutes for it to stop on our floor. Staff was not concerned and every single guest was complaining! For the price and being a Sheraton ALL elevators should be working! We will stay here again because of the location but know not to expect much.
December 2, 2012
Rated 4 out of 5 by ded4 April 11-13, 2014
Your form will not allow me to enter the correct dates of my stay so I set that as the header. I enjoyed my stay at the Brooklyn Sheraton. The staff were particularly warm and accommodating.
April 14, 2014